Matrix Menswear Opiniões 

Resposta da Matrix Menswear

31/07/2025

Hi Tim,

Thanks for the review – glad to hear your order arrived quickly! We pride ourselves on speed and reliability, and it’s great to see that reflected in your experience.

— Matrix Menswear

Resposta da Matrix Menswear

31/07/2025

Hi David,

Thanks for the great feedback! We're buzzing to hear your Burberry shorts arrived in just 2 days and you’re happy with the service.

We’d love to thank you properly – send us a quick message and we’ll hook you up with a surprise discount on your next order.

— Matrix Menswear

Resposta da Matrix Menswear

31/07/2025

Thanks for the great review – we’re glad you were happy with the service!

We’d love to give something back – drop us a message and we’ll hook you up with a surprise discount on your next order.

— Matrix Menswear

Resposta da Matrix Menswear

3/07/2025

Hi Grace,

We’re really sorry to hear about your experience.

Firstly, we want to clarify that our system automatically sends order and shipping confirmation emails immediately after purchase. If you haven’t seen any updates, they’ve most likely landed in your junk or spam folder, or the email address may have been entered incorrectly at checkout.

Regarding the delay: DPD unexpectedly failed to collect parcels from our warehouse, affecting multiple brands within our fulfilment centre. This was entirely outside of our control, and the matter is now under investigation. We’ve had confirmation that all affected parcels were collected today and are now in transit.

We completely understand the frustration and would really appreciate it if you’d consider updating your review in light of this explanation. If you still need help or tracking updates, please reach out to us at info@matrixmenswear.co.uk and we’ll assist you directly.

Thank you,
Matrix Menswear Support Team

Resposta da Matrix Menswear

31/07/2025

Thanks so much for the kind words, Deano – we really appreciate the support and are buzzing that you loved the Loewe sweatshirt! 🙌

Drop us a quick message and we’ll sort you out with a surprise discount for your next order.

— Matrix Menswear

Resposta da Matrix Menswear

31/07/2025

Thanks for the great review, Raj – glad to hear your order arrived promptly.

We’d love to thank you with a little something – send us a quick message and we’ll hook you up with a surprise discount on your next shop.

— Matrix Menswear

Resposta da Matrix Menswear

31/07/2025

Thanks so much for the lovely review, Janet! We're glad to hear your order arrived quickly and you’re happy with the value.

We’d love to say thanks properly – drop us a message and we’ll hook you up with a surprise discount for your next order.

— Matrix Menswear

Resposta da Matrix Menswear

31/07/2025

Thanks for the 5-star review, Lee – we’re buzzing to hear you were impressed, especially on your first order with us!

Send us a quick message so we can say thank you properly and sort you out with a surprise discount for next time.

— Matrix Menswear

Resposta da Matrix Menswear

31/07/2025

Thanks so much for the 5-star review, Lola – we’re glad to hear our team were helpful and responsive!

We’d love to thank you properly – drop us a quick message and we’ll set you up with a surprise discount for your next order.

— Matrix Menswear

Resposta da Matrix Menswear

31/07/2025

Thanks for the great feedback, Paul – we’re pleased we could resolve the sizing issues smoothly and efficiently.

Send us a quick message and we’ll sort you out with a surprise discount on your next order as a thank you!

— Matrix Menswear

Resposta da Matrix Menswear

31/07/2025

Thanks so much for the kind words, Gurminder – we’re thrilled you loved the Givenchy tee and had a smooth experience with us! We’re always working on expanding stock, so keep an eye out for future drops.

— Matrix Menswear

Resposta da Matrix Menswear

31/07/2025

Thanks for your feedback, Paul – glad we could assist promptly with your return. We appreciate you shopping with us and hope to welcome you back again soon.

— Matrix Menswear

Resposta da Matrix Menswear

31/07/2025

Thanks so much for the great feedback, Curtis! We’re really pleased to hear you found the product authentic and our team helpful – that’s what we aim for every time.

— Matrix Menswear

Resposta da Matrix Menswear

26/08/2025

This review is completely inaccurate. Our tracking confirms the order was delivered successfully, and at no point was the parcel reported as missing by the courier. Claims suggesting otherwise are false.

We take fraudulent claims extremely seriously, as they unfairly damage trust in our business. All of our orders are sent fully tracked, and customers are kept updated throughout the process.

Matrix Menswear

Resposta da Matrix Menswear

20/05/2025

Hi Martyn,

Thanks for taking the time to leave a review — we genuinely appreciate all feedback.

Just to clarify, we reached out to you right away regarding this issue and were waiting on a few details (such as postage proof) in order to reimburse you fully for the return. We're always happy to cover the return cost when the incorrect item is sent — that’s part of our policy.

As a small business, we currently can't provide prepaid labels upfront, but we always make sure to reimburse postage as soon as it’s confirmed.

Sorry again if the return process felt long — our email may have landed in your junk folder, which can sometimes cause delays.

We’ve also reached out to you directly with a goodwill offer — we really do value your support and hope to welcome you back soon.

— Matrix Menswear

Resposta da Matrix Menswear

20/05/2025

Hi Jenevieve,

Thanks so much for the kind words! We're really glad to hear your order arrived quickly and that you were happy with the price — that’s what we aim for every time.

Appreciate your support and hope to see you again soon!

— Matrix Menswear

Resposta da Matrix Menswear

20/05/2025

Hi David,

Thanks for the great review! We're really pleased to hear you were happy with both the product and the price — it means a lot to us.

Appreciate your continued support!

— Matrix Menswear