Mattress.ie Opiniões 

204
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very happy with the service from Mattress.ie. I needed two custom sized mattresses. I am delighted with the quality and the fit of my odd size mattresses. Ruairí and Ronan were most helpful with their... Ver mais

Classificada 4 em 5 estrelas

my 4 star review probably seems unusual given the low ratings they get. And I didn't check trust pilot before I purchased. I've given them a 4 star for a few reasons. Firstly, Website is very well pu... Ver mais

Classificada 1 em 5 estrelas

El colchón se ha deformado y no vuelve a su estado natural produciendo dolor de espalda. Una muy mala compra, sin duda no volveré a comprar. Very good customer service, fast and satisfying.... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Ordered online Sunday evening, product (Memory foam matress with a reflex foam base) was delivered by Wednesday afternoon. The matress was exactly as advertised 50 mil Memory foam over 100 mil... Ver mais

Informações sobre a empresa

  1. Loja de mobília para quartos

Sobre Mattress.ie

Informação fornecida por diversas fontes externas

At Mattress.ie we are committed to providing leading mattress brands and great customer service to our customers all over Ireland.

Everyday Low Pricing

Price Promise

No waiting for weekend sales or discount promotions, we always have the best prices.

Expert Advice

We have a team of highly experienced Bedding Consultants available to help you choose the bed or mattress that's right for you.

You can contact our customer service department at 1800 62 88 73, our telephone support lines are open Monday to Friday 9.00am to 5.30pm.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

204 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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3,6

Todas as opiniões

(204)

6 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

very comfy mattress, decent price

it`s a very comfy mattress but from time to time you can hear a tiny noise from springs, other than that perfect. Great value!

27 de agosto de 2011
Opinião espontânea
logótipo da Mattress.ie

Resposta da Mattress.ie

Thanks for your review, If you think there may be an issue with the product i.e. noise, please do contact us info@mattress.ie, we can get someone to look into it for you.

Thanks,
Richard Moyles

Classificada 5 em 5 estrelas

Great mattress and great Online company

Despite a few days delay in delivery, the staff were very helpful in making sure mattress arrived before a long weekend.

Got a Natural Sleep Natures Touch Mattress - Super King - an expensive top of the range mattress. I had been worried about spending such a lot on a mattress online, but was replacing a firm "orthopedic" mattress (relatively new) that gave us serious backache every morning for a number of years!

Have not regretted it for a second, it is truly fantastic, high quality, and worth every cent in comfortable sleep- the backache in the morning we had been suffering is 95% cured! Very very comfortable. The Best decision we made.

Brilliant, Highly recommend the Natural Sleep Mattress (an award winning Irish company) and Mattress.ie who supplied.

25 de agosto de 2011
Opinião espontânea
Classificada 4 em 5 estrelas

Good choice, efficient process, quite long lead time

I thought the choice was good although not all models are the most recent to market. The website was easy to use but lacked consistent information accross brands making comparison a little difficult. In the end the matress I chose was delivered by friendly and obliging people. I would recommend mattress.ie for buying your mattress

25 de agosto de 2011
Opinião espontânea
Classificada 5 em 5 estrelas

slow out of the blocks but finished strongly

the bed was not in stock so i wasn't aware be a delay in making it. once I'd phoned to ask what was going on their response was brilliant, despite being initially annoyed, i came away very impressed with their complaints and after-sales service, kudos to the delivery guy as well - he knew the business

23 de agosto de 2011
Opinião espontânea
Classificada 5 em 5 estrelas

custom made mattress will definitely keep my custom

we wanted to give our son who has always had the tiny box room in the house, a little bit of space and a lot more comfort. He has reached that age when he really needs an adult room. We had a bed built in over the box covering the stairs and although we couldnt quite fit a double bed in, with a3ft 7inch mattress made and delivered on time and exactly to our specifications to give him almost a double bed we made the most of the space available and he now has a comfortable bed and an adult room

23 de agosto de 2011
Opinião espontânea
Classificada 3 em 5 estrelas

Great product, bad delivery

Had to ring three times to see where my order was. Ordered two mattresses at the one time but came in seperate deliveries a week a part.
Comfortable product but bad delivery

23 de agosto de 2011
Opinião espontânea
logótipo da Mattress.ie

Resposta da Mattress.ie

This was a mix up on our behalf, the customer ordered two products, One was dispatched and the second didn't get dispatched for another week as we had to wait on stock to come in. We should have communicated better with the customer on this.

This is a rare occurrence but something for us to improve on and ensure it won't happen again. Apologies for the mix up on delivery and I am glad that you like the Mattresses.

Thanks,
Richard Moyles

Classificada 5 em 5 estrelas

Fantastic Service and Quality

The website was so easy to use and it filtered so many ways - it was the quickest and easiest purchase I have ever made and the delivery was incredible. I ordered my mattress at 10am in the morning and had it on my bed by 5pm the same day - I know, I have never received such service!

The mattress is easily one of the most comfortable I have ever had and my back is just so happy to go to bed at night!!!!

The price range was brilliant - something to suit every pocket and size is guaranteed - if you dont find what you are looking for then you must be looking for the impossible cos everything short of that is available here.

23 de agosto de 2011
Opinião espontânea
Classificada 5 em 5 estrelas

Happy all round!

My guests at Cloona Health Retreat always comment on the comfort of the mattress and that's enough for me. Also the service was really good. Happy all round!

18 de agosto de 2011
Opinião espontânea
Classificada 5 em 5 estrelas

I cannot praise Mattress.ie enough!

Clicked in my order online & within days had my new bed. I was so happy with service & value that I ordered another bed for my daughter only a month later, no excuses not to have a decent well priced bed to sleep on anymore!

18 de agosto de 2011
Opinião espontânea
Classificada 1 em 5 estrelas

it was not a nice experience

I bought a mattress and it was delivered another model. I called immediately the customer service and they were annoyed because i called at 4.50 pm on friday ( they were about to close the lines ) . The week after they told me that the mattress model winchester and blossom ( which i ordered) were the same. The manufacturer Silentnight confirmed me instead that these models were actually very different. Then after many days they confirmed that there was a mistake, but unfortunately the mattress i bought was out of stock and they tried to convince me to buy some other models for the same price. The general impression I have got is that they don't have a clue of what they are selling online. Finally I was told by another CS agent to wait three weeks at least to get that model. Eventually It took over one month to get what i purchased on line . Many many calls , several emails , screenshots of the product, etc. Overall it was a bad service and messy organization. Never more!

18 de agosto de 2011
Opinião espontânea
logótipo da Mattress.ie

Resposta da Mattress.ie

Max,

I have checked into this all I can do is apologise for the mix up.

You did email on the Friday evening and nobody replied until the Tuesday. All I can say is that the name, email address and order id used to send the message were different from the order details and it appears to me that this caused some confusion.

You then had the added distress of having to wait for the different model to be ordered as the original one was out of stock. We did let you use the mattress in the interm until the replacement was delivered.

We would have offered alternative models that could have being got quicker and we were not doing this to get you to accept them it was purely to propose solutions to the delay as the wrong mattress was ordered by us. I really appreciate your feedback as it keeps me informed on issues that arise, I can assure you it is rare but sometimes mistakes happen. We would not have left you without a mattress.

Richard Moyles

Classificada 5 em 5 estrelas

very simple, very good, on time

I went mattress shopping online and found Matress.ie. Compared with other sites; found the prices to be good and ordered. The mattress came when they said it would, the guy delivering the mattress helped me bring it upstairs. Its pretty simple and only demands that you pick a mattress, buy it and take delivery. Mine was delivered during lunch so I did'nt have to take time off because the guy came when he said he would. Well priced and simple equals grand. No problem reccommending them.

18 de agosto de 2011
Opinião espontânea
Classificada 4 em 5 estrelas

Good website, good service, long delivery time.

It was quick and simple choosing and ordering the mattress online, only problem was the long delivery time. In my case approx 1 month. I had to follow it up to ask for delivery status etc.
Mattress I purchased is excellent.
Edited to say the mattress is still amazing 4 years later (March 2015)!

17 de agosto de 2011
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service!

I was delighted with the service from matress.ie. It can be a bit hit and miss when buying online - especially with such a big item - but the customer service and advice in relation to my purchase was second to none. Add this to very good value for money and super quick delivery and you have a winner!

17 de agosto de 2011
Opinião espontânea

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