My package arrived looking like it was attacked by an angry dog with "GLS Ireland" tape wrapped all over it, barely keeping the box together.. I'm just relieved that what I ordered was tools in a too... Ver mais
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Leia as opiniões dos outros
Didn't realise it was GLS couriers untill after I had purchased items online ... Due to past bad experiences I was horrified... Thinking the worst ... But I have to say was pleasantly surprised ... De... Ver mais
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Yet another bad experience from GLS. My parcel was due today. Tracking said it would be delivered sometime today and then changed to 'The parcel could not be delivered as further address information i... Ver mais
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Have had very very mixed experiences with GLS in the past but they seem to have improved a bit. International shipping from GLs France was very slow but once the package arrived in Ireland it was deli... Ver mais
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Informações sobre a empresa
Escrito pela empresa
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Informações de contacto
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irlanda
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Aceitável
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 59% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My package arrived looking like it was attacked by a dog
My package arrived looking like it was attacked by an angry dog with "GLS Ireland" tape wrapped all over it, barely keeping the box together.. I'm just relieved that what I ordered was tools in a tool box so the destruction was just to the cardboard box the order came. It's a warning though to avoid this company at all costs #67662504333
7 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We appreciate you bringing this to our attention. We understand your concern regarding the condition of the packaging upon arrival, and we are glad the contents remained protected.
Please reply to our Trustpilot request with your details so our customer service management team can look into this matter directly.
Warm regards,
GLS Ireland
Do not use these jokers
They said on tracking parcel was delivered, there is no parcel, held for ages trying to speak to Customer Service, finally got through, have to wait up to 3 days now for Driver to call me and explain what he did with delivery, joke of a service
8 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We appreciate you bringing this delivery issue to our attention. We understand how frustrating it is to deal with missing parcels and waiting for follow-up, and we want to help get this resolved for you.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into this matter directly.
Warm regards,
GLS Ireland
4th time in a row not delivered when supossed to be.
Surprise, surprise, for the 4th time in a row, the package was not delivered on the day it was out for delivery.
Zooplus told me after the 3rd time and I quote “Following our investigation, the issue has been escalated to the depot manager, who has been asked to address the matter directly with the driver to ensure that appropriate corrective action is taken and to help prevent a recurrence. Additionally, a formal driver conduct complaint has been raised and logged through the appropriate channels for further review.”
I guess you were just saying what Zooplus wanted to hear and had no intention of dealing with the issues raised because if you had dealt with the issues, this wouldn’t be happening for the 4th time in a row.
I think it’s time to get a new driver for that area, because the one that is currently serving the area is obviously completely incompetent and hasn’t got a clue how to do his job or maybe go one step further and fold as a company because you’re obviously not up to the task of delivering peoples packages in a timely manner.
7 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We appreciate you bringing this repeated delivery issue to our attention. We understand how frustrating it is to experience ongoing delays, and we want to help get this resolved for you.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into this matter directly.
Warm regards,
GLS Ireland
Tracking number says package has…
Tracking number says package has delivered got no parcel have camera footage of the time it says it was delivered at and no sign of a GLS van,
Customer service said the tracking number I gave them (which is the one they gave me) belongs to a woman in Waterford. No attempt at a resolution by customer service. Very disappointed.bad customer service
5 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are concerned to hear about this tracking discrepancy and the issue with your delivery status.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into this matter.
Warm regards,
GLS Ireland
Genuinely shocking customer service
Genuinely shocking customer service! I have been waiting for a delivery of a parcel for the last week and I contacted customer service to be told oh it wasn’t delivered as the driver didn’t have time the last few days but that wasn’t an issue 2 weeks ago when a package was delivered at 11pm?
7 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are concerned to hear about your experience with this delivery delay.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into this matter.
Warm regards,
GLS Ireland
Customer service good
Parcel was delivered to my neighbor. i was confused at first but Karl from the customer service was so helpful
3 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that your parcel was safely delivered to your neighbor and that Karl from our customer service team was so helpful in clearing up your confusion.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Awful experience with a dreadful company
GLS are hands-down one of the worst companies I've ever had the misfortune of encountering. I normally judge my ordering online based on the delivery company the retailer uses, if they use GLS, I don't order from them. A retailer I used recently said they used DPD, but it turned out it was actually GLS and low-behold, as with every single one of my dealings with GLS, they lie through their teeth and say "a delivery attempt was made", when nothing of the sort happened. A lazy, poorly run company that should by blacklisted by all retailers, as by using GLS, they are made to look bad by association.
4 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are truly sorry to hear about your experience. This is certainly not the standard of service we aim to provide.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into this matter.
Warm regards,
GLS Ireland
5 Days in the same place after arriving in the country of delivery
01/09/2026 16:49
The parcel has reached the parcel center.
Ireland
I live in Ireland, it’s now 06/09/2026 and the parcel is in the same spot. No updates, no feedback, customer support advised to send an email. Slowest delivery business I’ve witnessed
1 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are truly sorry to see your parcel stalled at our facility for several days without movement, and we completely understand your frustration with the lack of updates.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into this matter.
Warm regards,
GLS Ireland
Order still hasn’t arrived from…
Order still hasn’t arrived from MandM who uses GLS courier! And it has been 2 MONTHS. Extremely disappointed. Worst courier ever.
5 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are truly sorry to hear that your order has still not arrived after two months. We completely understand your frustration and disappointment regarding this delay.
Please reply to our Trustpilot request with your tracking details so our customer service management team can investigate this immediately.
Warm regards,
GLS Ireland
Seem to have improved a lot
Have had very very mixed experiences with GLS in the past but they seem to have improved a bit. International shipping from GLs France was very slow but once the package arrived in Ireland it was delivered the next day. Karl in customer service was very helpful and responded to my email query.
2 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for sharing your feedback! We are glad to note an overall improvement in your experience, that your local delivery was prompt, and that Karl was so helpful with your query. We have also noted your comments regarding international shipping speeds.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for your lovely feedback! We are delighted to hear that Karl was so helpful during your experience.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Perfect delivery
I was not at home, but the driver put my package safely in the bin by my gate. I arrived home and my parcel was safe and snug and dry. Perfect!
2 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that our driver found a safe, dry spot for your package while you were out and that your delivery went perfectly.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery was ok but no call was made to…
Delivery was ok but no call was made to let us know that we had received our parcel
2 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that your delivery went well overall.
We also note your comment regarding the lack of a call upon arrival. We appreciate you bringing this to our attention, as we always want to ensure our drivers keep customers well-informed when dropping off parcels.
Thank you for your support, and we look forward to your next delivery.
Warm regards,
GLS Ireland
The actual delivery was very good
The actual delivery was very good. The parcel was heavy, and the driver carried it down to my house for me.
The only thing I would say was that GLS just gave me a day that the parcel would arrive, not a time, so I was prepared to have to wait in all day for it. As it happened, the parcel arrived fairly early, so that wasn’t an issue, but it could have been.
2 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your valuable feedback! We are delighted to hear that the delivery itself went very well and that our driver was so helpful in carrying your heavy parcel down to your house.
We also note your comment regarding the delivery time window. We appreciate you bringing this to our attention, as it helps us look into ways to improve our communication and scheduling options for future deliveries.
Thank you for your support, and we look forward to serving you again.
Warm regards,
GLS Ireland
excellent service
1 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced excellent service with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Resposta da GLS Ireland
Good morning,
Thank you for your feedback! We are delighted to hear that your parcel was carefully packed and handled.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Notified in good time of delivery
Notified in good time of delivery, driver very obliging putting package inside for me
2 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your positive feedback! We are delighted to hear that you received timely notifications and that your driver was so helpful by placing your package safely inside for you.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
GLS takes too long to deliver
2 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
We are sorry to hear that your delivery took longer than expected.
Please reply to our Trustpilot request with your tracking details so our customer service management team can look into the details of this matter.
Warm regards,
GLS Ireland
Prefect 🤝God bless you guys Amen 🙏
Prefect 🤝God bless you guys Amen 🙏
2 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you so much for your kind words and blessings! We truly appreciate your support and look forward to serving you again soon.
Warm regards,
GLS Ireland
delivery driver lovely man very…
delivery driver lovely man very pleasant and helpful
2 de setembro de 2026
Opinião espontânea
Resposta da GLS Ireland
Good morning,
Thank you for your lovely feedback! We are delighted to hear that your driver was so pleasant, helpful, and provided such a positive experience.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
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