Maui Motorhome Rentals - Queenstown Opiniões 

This is a tricky one as I have used Maui campers before with an overall good experience. This time has been different. I hired two beach 6 births this time round. A more modern Mercedes sprinter chassis RV which has been fine. And then there is the older IVECO daily RV I have been driving. This vehicle has clearly had a hard life and has not been well maintained and serviced. There have been several issues which have made it not suitable for off-grid camping. And if you can’t freedom camp or camp anywhere other than powered sites, wouldn’t you just hire a normal vehicle, stay in proper accommodation, being more comfortable and saving money along the way? The issues are: house battery that would not run the diesel heater for more than 2 hours, hot water heating that didn’t work, a door latch that would stick and not allow you to remove the key from the lock, and a tap on the gray water outlet that was seized and eventually broke. After trying to camp off grid two nights (each being after a full 16 hours of charging on mains then night prior) and freezing each night, we booked a service appointment back at Queenstown where we picked up the vehicle (we didn’t intend to return here). The house battery was replaced, the hot water fixed and the door lock replaced. They elected not to replace the gray water tap. The next night at a powered site was ok until we tried to empty the gray water in the morning and the tap would not open. So back to Queenstown again we went for another service call to have that replaced. Anyhow, tonight, despite new batteries, the battery would not run the diesel powered house heater for even 2 hours (whilst the other van in our party has been toasty all evening and night). No mention of reimbursement for the costs incurred driving back to Queenstown twice or the additional nights at powered sites. Honestly, if you want to stay in towns, then hire a normal car and stay in fixed accommodation. You’ll enjoy the roads in a car more, be warm and comfortable over night and you’ll save money. If you want to freedom camp or camp in DOC sites etc, these vans are not fit for that purpose, at least when they are a few years old. It should not be up to the renters to log all of the accumulated issues and then spend days and money returning to base to get things rectified. Surely the onboard systems should be tested between rental periods. This sadly, is the last time I will rent from Maui / THL.

Customer consideration and excellent service
Josefa and Johnathan are fantastic assets to the Maui brand.
Beautiful people.

Their service was great and they were thorough in their instructions. We were very comfortable however, the provided fan heater didn't work. The view from the cab was great and the THL app maps came in handy.

Connie made the Maui experience absolutely amazing. She was helpful, knowledgeable and so hospitable. The Motorhomes are clean and maintained well, and the team is trained well to explain how a Motorhome works. As a first time Motorhome renter, I was initially worried, but thanks to Connie's clear explanation and helpfulness to even help us load our luggage, we were on our way in no time. I highly recommend Maui Motorhome Rentals as a company and as a motorhome.

We spent over $7,000 on what was supposed to be a premium experience with Maui in Queenstown, including the Platinum package, fuel pack, and Drop & Go. Unfortunately, it turned into a really disappointing and stressful experience.

Despite paying for a top-tier package, there was absolutely no flexibility when it came to returning the van after hours. This left us scrambling on our final day to organise alternative arrangements, which was the last thing we expected after spending that kind of money.

The van itself was another major letdown. It was advertised as being only two years old, but it clearly wasn’t in good condition. During a few rainy days, we discovered leaks that caused the bed to get soaked. It made those nights incredibly uncomfortable and honestly quite miserable.

It’s such a shame because we absolutely loved Queenstown and New Zealand as a whole, it’s a beautiful place and we had been looking forward to this trip for a long time. But these issues really took away from what should have been an unforgettable experience.

We just wish the staff had been more flexible and supportive in helping resolve these problems. For a premium service at this price point, the experience fell far short of expectations.

We rented a motorhome from Maui for our New Zealand- South Island road trip and had a good experience with the vehicle itself—it was well-maintained and well-equipped. However, their rigid 4:30pm closing time became a real problem. While this is listed on their site, what wasn't acceptable was their complete inflexibility and lack of after-hours options. Our flight times didn't align with their business hours, and despite inquiring about solutions, they offered nothing. We ended up paying for an extra night of accommodation we didn't need, which significantly added to our trip costs. For a rental company, this lack of flexibility around flight schedules is a major oversight. That said, if Maui introduced an after-hours pickup option at a reasonable cost—even just one evening slot—it would be a game-changer for international tourists whose flights don't align with standard hours. The motorhome was good, but their customer service inflexibility cost us money hence the 3 point rating.

From the moment of choosing what we wanted for our trip, everything just went so well. We were given so many options it was all about what we wanted. We arrived Frankton early pick up and given more options, outside tables, chairs blankets etc. Advised not to use the crown range etc and we were off. Literally, that easy easy ,that quick. Driving a large van was easy with it feeling like a large car, fully auto, Great right! Absolutely no probs at all, great for veiwing Fiordland, Queenstown and all in between. Amenities were great meals, great. We used camping grounds to use their showers and abulution facilities as we werent interested in cleaing out the portoloo or use of the shower. There is also a fee payable sometimes on return for this usage just so you know. Returning vehicle was as easy and quick as the pick up. Freecourtesy return to Frankston Airport was also provided. So the TV never worked but we were too busy looking at the sites anyway. all facilities were working and in good condition, clean and tidy. BBQ eating outdoors in cool clear April was so good, and yes we did get a dose of snow on the Remarlables and Yes in rained in Milford Sound. Unforgetable for our 35th wedding anniversary. Enjoy all, great experience of place, vehicle and time.
E noho ra.

Best decision renting Maui and one of the best experiences and trips of my life !

The Beach is a very nice motorhome. Staff at the Queenstown collection centre were courteous and helpful. We had a great time !

10/10, great experience. Everything went great

We've used the Queenstown Maui rentals twice now, and both times were a hassle free experience.
There's a bit of a wait for paperwork, you need to keep that in mind.
Also personally I use the no-excess option for accidental damage, which really helps remove the stress of worrying about someone scratching your van.
Very easy to get to from the airport and nice and helpful staff.

I like the friendliness of the staff. What I didn't like is that I was not given full explanations of the options and the costs consequences when I requested the change of vehicle to smaller size van. The electrical system needs to be checked more regularly to ensure its full functioning. The pick up briefing needs to show by testing that everything works, not just by word explanation.

Clearn, comfort, The equipment is ready for use. Near airport

We were given a modern well equipped camper van and thoroughly enjoyed driving through the beautiful South Island of New Zealand.
The instructions were clear and the staff very helpful.
A great holiday!

The excellent condition of the vehicle.
The included items including folding chairs.
Staff at Queenstown were exceptional.
Ease of driving. Location near airport.

We asked for and paid an upgrade for a brand new unit and that did not disappoint. It was new with only a few thousand miles on it. So it was pretty clean and not damaged. We did get a check engine light early on our trip and called the office. Over the phone we agreed to add coolant water, even though the contract said not to. That resolved our issue. I do wish these units would come with just a little more supplies such as TP, dish soap, cleaning supplies. Otherwise, it was great and we would do it again.

had a fantastic time over 10days, everything was super easy and the people that we talked to did a great job.
would highly recomend

We got e best campervan experience