Max Guitar Opiniões 912

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’ve contacted Max Guitar for a possible trade in via WhatsApp and was answered very quickly. Robert and his team offer fair prices with excellent service. The guitar delivered to me was in the condit... Ver mais

Classificada 5 em 5 estrelas

Today i recieved the D’Angelico guitar i ordered. The packaging was done great and the guitar looks and plays beautifully. Thanks Max Guitar.

Classificada 5 em 5 estrelas

Sie ist da. Meine neue Liebe, die Ultra Telecaster Texas Tea 1 Texas Tea Rosewood fingerboard .....Was für ein geiler Laden ist MaxGuitar. Super schnelle Abwicklung/Lieferung inklusive Top-Fenderko... Ver mais

Classificada 5 em 5 estrelas

Thanks very much to the guys in Max Guitar for looking after me throughout my purchase of an Ibanez Jem. They went above and beyond to make sure this guitar was reserved for me when the payment on m... Ver mais

Informações sobre a empresa

Escrito pela empresa

Max Guitar is a specialist guitar store located in The Hague, at the Scheveningen harbour. The company focuses on guitars, amplifiers, effects, and related accessories and serves both in-store and international online customers. All staff members are musicians or audiophiles, providing product advice based on practical experience. The store carries a large and varied selection of electric, acoustic, and bass guitars, along with amplifiers and pedals from a wide range of manufacturers. Max Guitar combines a broad inventory with a boutique-style approach, allowing customers to test and compare equipment in a professional environment. Max Guitar also offers in-house technical services. Experienced luthiers handle guitar setups, repairs, modifications, and custom work. Instruments are inspected and adjusted before shipment when required, helping ensure consistent quality for online orders. Product selection is based on build quality, durability, and long-term usability. The company places emphasis on sustainable products and reliable brands rather than short-term trends. Clear communication and accurate product information are part of its standard service. By combining retail, technical expertise, and musician-led advice, Max Guitar operates as a full-service guitar specialist for players at different experience levels.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

912 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de uma semana

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Classificada 5 em 5 estrelas

Great service

Today i recieved the D’Angelico guitar i ordered. The packaging was done great and the guitar looks and plays beautifully. Thanks Max Guitar.

10 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fair prices and excellent service

I’ve contacted Max Guitar for a possible trade in via WhatsApp and was answered very quickly. Robert and his team offer fair prices with excellent service. The guitar delivered to me was in the condition as described with some nice extras and a setup. Second guitar I bought from Max Guitar and would recommend them to everyone looking for a new or used gear.

5 de junho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Equipe réactive

Equipe réactive , guitare arrivée rapidement, en excellent état , propre et bien réglée ( c'est loin d'etre toujours le cas pour les occasions )

1 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Thanks very much to the guys in Max Guitar

Thanks very much to the guys in Max Guitar for looking after me throughout my purchase of an Ibanez Jem. They went above and beyond to make sure this guitar was reserved for me when the payment on my end wasn't working and provided a work around.
The guitar was strung up with the strings of my choosing.
I have received it today, and it's in an absolute perfect condition and set up with a lovely low action. Thanks very much again. I'm delighted with my purchase.

19 de maio de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

No nonsens en ok !

Een prachtige 2e hands akoestische Gibson gitaar uitgezocht; onderhandeling inruil ging soepel en vlot.
No nonsens met een strakke inruilprijs !
Prettig in de omgang en afhandeling, Bedankt !

24 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Mucho cuidado con Max…Incapaces de gestionar una garantía de casi 4.000€

"Mucho cuidado con comprar en Max Guitar si esperas un servicio a la altura de los productos que venden. He comprado un amplificador Boutique (casi 4.000€) y la experiencia ha sido una auténtica pesadilla.
El amplificador llegó con defectos estéticos y sin las piezas de montaje del logo. Un producto de este nivel debería ser revisado minuciosamente antes de enviarse, pero lo peor no fue el error de fábrica, sino la gestión de Robbert.
En lugar de asumir su responsabilidad como vendedor según la ley de la UE, su respuesta ha sido:
Presionarme y cuestionar mi integridad por abrir una disputa en PayPal para protegerme ante un producto incompleto.
Intentar cobrarme a mí los gastos de envío y seguro de vuelta a Holanda por un error que ellos mismos admitieron.
Me aseguraron que las piezas estaban en camino 'en envío express' mientras me coaccionaban para cerrar el caso en PayPal.
Es inaudito que una tienda que presume de vender equipo boutique trate a un cliente como si le estuviera haciendo un favor. Han demostrado una falta de ética profesional alarmante.
Si buscas un equipo de alta gama, vete a una tienda que respete al cliente y cumpla la ley. En Max Guitar, una vez que pagas, dejas de importarles.
Puntuación: 0/5 (si pudiera)."

8 de abril de 2026
Opinião espontânea
logótipo da Max Guitar

Resposta da Max Guitar

I am dealing with hundreds of customers and our review rating speak for themselves. I want to go far for my customers and do what is necessary and more. BUT...requests and complaints have to be based on logic and be reasonable. These were not. we are talking about small clips that the manufacturer forgot to add (to secure the logo) We tried to reason with this client, but he insisted in being extremely difficult and unreasonable. wanting us to pick up the amp from Spain when sending the parts would suffice....and even getting some sort of pleasure out of holding our money hostage even after the problems were neatly solved with the help of the manufacturer. I usually try my utmost to please my customers, but sometimes there is simply no pleasing some people. This customer warns everybody to be careful with us...I say...shops around the world...please stay clear of this guy.

Classificada 5 em 5 estrelas

Max Guitar's , de gitaar juwelier !

Zag vandaag op de site van Max Guitar's echt de aller aller mooiste Taylor Custom Shop die ik ooit heb gezien .
Stuurde een mailtje met wat fotoo's van mijn gitaar , pleegde ff un telefoontje met de winkel , sprak met Robbert de eigenaar .
Razendsnel was de deal beklonken ....ik sprong in mijn waggie op naar "the Hague" , de rit ....het verkeer ..een hel .
Maar ....zit nu hier thuis op de bank met mijn nieuw juweeltje....zelden zo blij geweest .....yep het is echt "goede vrijdag".
Top winkel !!!

3 de abril de 2026
Opinião espontânea
logótipo da Max Guitar

Resposta da Max Guitar

dank je voor je leuke Review!

Classificada 1 em 5 estrelas

Thinking of buying a guitar from Max Guitars - DON’T until you’ve read this …

I ordered an Ibanez guitar from Max Guitar having emailed the store in advance about the guitar and having received an email reply that the guitar was new and ‘available in our warehouse’. A week later I received an email stating that ‘I have some disappointing news for you … the guitar you ordered isn’t available after all’. I was also promised ‘We’ll issue a refund immediately’. A week on again there is no sign of a refund. I’m now going to have to dispute the charge with my credit card company to get my money back. I ordered from Max because of all of the positive reviews on TrustPilot. Thinking of buying a guitar from Max Guitars … my advice is simple … DON’T !

5 de março de 2026
Opinião espontânea
logótipo da Max Guitar

Resposta da Max Guitar

Okay. first of all I am sorry to see that you are diappointed and very bitter. I gave you a decent and friendly answer yesterday as to why it took a little longer. However it seems that you were in a hurry to badmouth us regardless. that is a pity and very unnecessary. again here is the explanation. The guitar in question was listed as 'online only' meaning that this is a dropshipping item sent directly from the distributor to the customer. In this case the guitar wasn't available anymore. a simple technical issue, something that can happen. After communication with you the refund was initiated IMMEDIATELY. You used a credit card through paypal and it is because of this that the factual refund takes longer. Your money is not 'gone' nor do we have it anymore. It is simply a fact that this particular way of refund takes longer to complete. I would like to ask you to look at this reasonable and review you criticism

Classificada 5 em 5 estrelas

Ik kom regelmatig bij max

Ik kom regelmatig bij max. Is het niet om iets te kopen, is het wel om gewoon te kwijlen of te spelen op een gitaar die buiten mijn budget ligt. Altijd Welkom en ze weten nog steeds welke gitaren ik heb gekocht bij ze. Grote winkel, ervaring van een eenmanszaakje. Grote klasse.

7 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Zonet mijn eerste ervaring gehad met…

Zonet mijn eerste ervaring gehad met Max Guitar in verband met een aankoop van de Mark Speer Limited Edition Stratocater. Max Guitar bleek in Benelux nog een van de weinige exemplaren hiervan in stock te hebben. Ik woon in België dus een snelle verplaatsing naar de fysieke winkel zat er niet direct in. Ik ben zelf niet echt fan van online gitaren te kopen maar waagde me er toch aan. Ik moet zeggen dat op twee dagen tijd de gitaar vlot en veilig bij mij is toegekomen en ondertussen is goedgekeurd. Ze is ook zeer degelijk afgesteld dus hierbij mijn felicitaties voor het Max Guitar team.

6 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Again a very pleasent experience with…

Again a very pleasent experience with Max Guitar. Laurens, Max's luthier did a great job on my Collings D1A in levelling the frets of the guitar so that they seemed to be new. The action improved, the playability is great. Also he implemented a the radius baggs pickup system on my Triggs mandolin, it sounds really great with the First Gig with it last Sunday. Prices were really fair. If you have any problem with your instrument, I recommend Laurens' work at Max Guitar strongly. Thanks a lot again, Jürgen

28 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I warmly recommend Max Guitars

I warmly recommend Max Guitars.
You are in good hands with very experienced and kind hearted professionals. Robbert and Frank have been incredible helpful in assisting me with a new combo.

26 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Ik ben blij met deze winkel

Ik ben blij met deze winkel. Heb in de winkel al een paar geweldige instrumenten op de kop weten te tikken en die ervaring was een feestje. Online bestellingen doen ze ook heel goed. Zeer snelle levering en goed verpakt. Een echte aanrader deze store

11 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Thanks!

Great customers support. I bought a Victoria 5112 amp and was adviced quickly and correctly. Very happy with the amp and support.
And if you have the chance…. Visit the store! It’s paradise.

11 de fevereiro de 2026
Opinião espontânea
logótipo da Max Guitar

Resposta da Max Guitar

Thank you Patrick, very nice of you!

Classificada 1 em 5 estrelas

Testen ja, maar niet voor iedereen...

In het verleden al enkele zaken aangekocht naar tevredenheid. Echter onlangs langsgeweest (ritje van 2 uur vanuit België) om een Fender Custom Shop te laten taxeren en een andere te kopen met flinke opleg van mijn kant. Er hing eentje wat ik op het zicht leuk vond, die mocht ik dan ook testen en daarvoor werd mijn gitaar getaxeerd voor 3000 overname op basis van aankoop van de andere custom shop wat zeker correct en aanvaardbaar was. Want hij moet er ook op verdienen.

Echter klonk de 5k gitaar niet goed naar mijn smaak (of was zeker niet wat ik zocht... ) in dezelfde ruimte hing ook een Heavy Relic Fender masterbuild die ik erg interessant vond. Een high-end prijsklasse van 10K. Toen ik vroeg of ik die dan even mocht testen (hij hing letterlijk 2 meter verder aan de haak) mocht dat niet. Ik dacht dat ik het verkeerd hoorde en vroeg het nog eens en "nee" was het antwoord duidelijk die was pas binnen en wilde hij nog 'vers' houden.

Ik heb niet langer aangedrongen en ben vertrokken. Wat een arrogante houding. Zakelijk was het ook niet slim want ik kon makkelijk snel budget vrijmaken als dit de gitaar was die ik zocht...Echter concludeerde hij dan blijkbaar zeker maar in mijn plaats dat ik deze kon of wilde betalen. NIET wetende dat ik wel de extra mile wel wilde gaan als de masterbuild me dan wel beviel. Pech voor hem, maar daar zet ik geen voet meer binnen.

Ik begrijp dat hij de gitaar niet zomaar door iedereen wil laten testen gezien de waarde, maar hij kon tenminste vragen of polsen naar mijn daadwerkelijke koopintentie alvorens me de deur te wijzen. Lichtjes beledigend en vooral een gemiste kans voor hem en voor mij.

31 de janeiro de 2026
Opinião espontânea
logótipo da Max Guitar

Resposta da Max Guitar

Beste, Een beetje vereemde recensie. Ik heb je meermalen duidelijk gevraagd wat je bereid was bij te leggen. Jouw antwoord was iedere keer: "rond de 2000 euro". Wanneer er dan een gat bleek van 5000 euro tussen hetgeen je bereid was te betalen en de vraagprijs van de Masterbuilt Fender gaf ik aan dat we blijkbaar teveel uit elkaar lagen. Dat lijkt me dan toch geen vreemde aanname of stelling. Vooral ook omdat je niet aangaf verder te willen gaan dan 2000 euro bijleggen (ipv de 7000 die nodig was). Het heeft nl. geen zin om hoog geprijsde items te testen wanneer er geen basis is om zaken te doen. Indien je op ENIGE manier had aangegeven dat je wél bereid was om (veel) verder te gaan, hadden we uiteraard zeker kunnen testen. - Ik denk dat dit antwoord voor zich spreekt

Classificada 5 em 5 estrelas

Incomparable customer Service

Incomparable customer Service. Got my Dream guitar from max guitar and im lovin it, very accommodating, Patient customer service. Very pleased with my expierience :)

23 de outubro de 2025
Opinião espontânea
logótipo da Max Guitar

Resposta da Max Guitar

Thank youi!

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