Medi Grade Opiniões 

Resposta da Medi Grade

25/09/2023

Hello Richard,

It's always rewarding to hear positive feedback from our valued customers like you. We understand how uncomfortable motion sickness can be, and we're pleased to have been able to provide you with a solution that met your needs.

We're delighted to hear that you received exactly what you ordered and that you're satisfied with the quality and pricing. Thank you so much for your lovely feedback! We hope you continue to enjoy using our products!

Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

21/09/2023

Hello there,

Thank you for your kind words. We're delighted to know you found our great product at a great price! We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.

Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

19/09/2023

Hi ML,

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you had a positive experience with our product and our delivery service. We're so pleased that we were able to meet your expectations. Your positive feedback is greatly appreciated. We hope you continue to enjoy using our products!


Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

16/09/2023

Hello Faye,

I apologize for the inconvenience you've experienced with your order, and I completely understand your frustration.

I apologize for the delay in receiving your product. Shipping delays can sometimes occur due to various factors, and we are actively working to locate your order and expedite its delivery.

Your satisfaction is important so please feel free to respond to our message and we’ll work to resolve this issue for you ASAP. Rest assured, if the item is still not delivered to you, please let me know and we will not hesitate to put things right for you.

Thank you!

Kind regards,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

10/09/2023

Hello Su,

Thank you so much for your lovely feedback! We're delighted to know you had a 5-Star experience and we're so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!

Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

6/09/2023

Hello Tamara,

Thank you so much for your feedback, it made our day!

I am delighted to know you received your order promptly. We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.

Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

6/09/2023

Hi Kaye,

Thank you so much for your lovely feedback! We're so pleased that we were able to meet your expectations. We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.


Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

4/09/2023

Hello, Sima Dar

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you've experienced regarding the delay in receiving your recent order. We understand how important it is to have your items arrive promptly, especially when you're in need of them.

Upon investigating your order, we have confirmed that your package was dispatched from our warehouse on the 30th of August 2023. Our records indicate that the tracking information is accurate however, it seems that there might be a delay in Royal Mail's website updates, which could be causing confusion about the current status of your delivery.

We acknowledge your concerns about the delivery timeframe, especially given that you reside in the U.K. Your order is in Guaranteed Tracked Standard Shipping with an estimated delivery time of 4 to 6 days. You should receive it shortly.

We understand the frustration of waiting for a package, and we appreciate your patience during this time. If you haven't already, we recommend reaching out to any household members or neighbors who might have received the delivery on your behalf. Additionally, we suggest checking around your premises, including secure locations, as sometimes packages are left in inconspicuous spots.

If your order does not arrive within the estimated timeframe or if you encounter any further issues, your satisfaction is important so please feel free to message us so that we can work towards resolving any concerns you may have.

Kind regards,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

31/08/2023

Hello,

We greatly appreciate you reaching out to us regarding the matter. We sincerely apologize for the inconvenience you encountered concerning the delivery of your most recent order.

Upon a thorough review of your order information, we can confirm that your item was successfully delivered on August 30th, 2023.

Could you please consider checking with a member of your household or perhaps a neighbor who might have received the delivery on your behalf? Additionally, it might be worth looking in any secure locations around your premises, such as behind bins or similar spots.

Your satisfaction is important so please feel free to message us so that we can work towards resolving any concerns you may have.


Kind regards,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

20/08/2023

Hi Jacqueline,

Thanks for your purchase and for the fantastic review! We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.

Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

26/07/2023

Hello Ian,

Thank you so much for your kind words! We are delighted to know you received your order promptly. We always strive to provide a comprehensive and accurate description of our products, so it's great to hear that we met your expectations in this regard. We truly appreciate your feedback.

We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.

Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

22/07/2023

Hello Mark,

Thank you so much for your feedback, it made our day!

I am delighted to know you received your order promptly and the product worked really well. That's great to hear. Thanks for sharing your rating with us and the community.

Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

19/07/2023

Dear Penny,

We would like to extend our sincerest apologies for the inconvenience you experienced with your recent order. We understand how frustrating it must have been to receive conflicting notifications regarding the status of your item, and we apologize for any confusion caused.

Upon checking your order details, we discovered that there was an unfortunate incident in our warehouse, resulting in the damage of the last remaining item of your order. As a result, we were unable to fulfill your order as originally planned, and a refund was issued to you promptly.

We understand that this unexpected turn of events can be disappointing, and we deeply regret any disappointment or inconvenience this may have caused you. Our team strives to provide the highest level of service and to ensure that every order is fulfilled accurately and efficiently. Unfortunately, on rare occasions, unforeseen circumstances such as warehouse incidents can occur, impacting our ability to meet our customers' expectations.

We have taken immediate steps to address the issue in our warehouse to prevent similar incidents from happening in the future.

Once again, we sincerely apologize for any inconvenience caused by this situation. We appreciate your understanding and the opportunity to improve our services based on your feedback. If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you in any way we can.

Thank you for your patience and continued support.

Best regards,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

18/07/2023

Hello there,

Thank you for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our company, despite the minor delivery problem you encountered.

We understand that unforeseen issues can sometimes arise during the delivery process, but we're delighted that our Customer Services team was able to swiftly and efficiently resolve the problem for you.

Your satisfaction is important to us since they’re a direct representation of all our hard work and effort. Seeing that you had a 5-Star experience is the best thing we could hope for!

We value your support and look forward to serving you again in the future.

Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

18/07/2023

Hello Charlie,

Thank you for bringing the issue to our attention, and I apologize for the mix-up with your order. We strive to provide a seamless and error-free shopping experience, and it's disappointing to hear that you received the wrong parcel and an item that isn't even listed on our website.

However, I'm glad to hear that our customer service team was able to quickly resolve the issue for you. Promptly addressing problems and ensuring customer satisfaction are our top priorities. I appreciate your understanding and patience during this situation.

Your feedback helps us improve our processes and deliver better service to all our customers. We're here to ensure that your future experiences with us are smooth and hassle-free. We value your feedback and look forward to serving you better in the future.

If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our customer service team.

Kind regards,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

10/07/2023

Hello Magda,

Thank you so much for your feedback, it made our day!

I am delighted to know you received your order promptly and you found our great product of good quality! It means a lot to us. Thanks for your purchase and for leaving a 5-star review!

Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

8/07/2023

Hi Olivia,

Thanks for your purchase and for leaving a 5-star review! We're so pleased that we were able to meet your expectations. We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.


Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

20/06/2023

Hi Irene,

Thank you so much for your lovely feedback! We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!

Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

16/06/2023

Hello Emma,

Thank you so much for your fantastic feedback on our gel mask set! We're thrilled to hear that you found it fantastic. We're delighted to know you had a 5-Star experience and we're so pleased that we were able to meet your expectations. Your positive feedback is greatly appreciated. We hope you continue to enjoy using our products!

Gratefully,
Katrina
Medi Grade Customer Service

Resposta da Medi Grade

12/06/2023

Hi James,

For you to say that we are well-recommended makes our day!

Thank you for the lovely feedback! We’ve found it’s a definite customer favorite and seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade.

Cheers!
Katrina
Medi Grade Customer Service