I signed up for MegaCasino because I expected a large game selection and a polished experience from a brand with such a big name. The registration process was simple, and the website looked fine at... Ver mais
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Leia as opiniões dos outros
Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... Ver mais
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..Willia... Ver mais
A empresa respondeu
Overall solid casino. There are a ton of games and they offer most of the live stuff that all the big boys offer. Signup was easy, deposit with Apple Pay was easy, my withdrawal via Apple Pay took may... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mega Casino is your one-stop-shop for everything live casino and slot games related. With a collection of over 2,000 live casino games and slots from over 50 of the industry’s most-established developers, and new games being added weekly, our players can enjoy a variety of game choices. Since opening our virtual doors in 2013, we have established ourselves as one of the most popular casino brands. We provide the closest experience you will get to a real casino from the comfort of your own home. In fact, it doesn’t have to be your home - our site is optimised to work on a number of different devices including both mobile phones and tablets.
Informações de contacto
Reino Unido
- support@megacasino.com
- megacasino.com
1,9
Mau
486 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 40% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
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Happy to take your money but don’t want to let you withdraw
Seems to be the same thing with this site, they are quick enough to take your deposits but when it comes to withdrawing all of a sudden you have to verify your account!
I have sent everything I possibly can and they still won’t verify my account to make a withdrawal.
I would definitely avoid this site!
7 de agosto de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
We are sorry to hear you are having issues with making a withdrawal.
Please contact us on chat Facebook or send an email to support@megacasino.com and we will investigate this for you.
Thanks for understanding,
The MegaCasino Team
I was skeptical of this site because…
I was skeptical of this site because of the reviews i read on here, but i can honestly say i havent had a problem ive had every withdrawal ive made yes they take a little longer than some other sites but iam ok with that. I like the selection of games also and there all easy to find. 5☆ from me 👌
27 de julho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Candice,
Thank you so much for sharing your experience with us!
We hope you will continue to enjoy playing with us and we appreciate your continued support.
The MegaCasino Team
AVOID AVOID DONT WANT TO PAY YOU
I have been waiting for 17 hours for a withdrawal and 9 hours for customer service. i have emailed and no response. they take the deposit in seconds but don`t want to pay out. i have money pending and money in my account i want to take out. i am so angry right now. i have been a member for years and fully verified. i will be taking this further.
1 de agosto de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
Please note that all wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
Thanks for understanding,
The MegaCasino Team
In addition to review below
In addition to review below. This is becoming more and more ridiculous as the days pass. You keep mailing saying my card is not verified. Before I tried to withdraw I had a mail to say it was verified. Then all of a sudden I get mails asking me to verify a card that has been inactive since last year. A card used on playojo which is a sister site to your company. I clearly don’t have that card to hand anymore. This site is essentially scamming me not out of winnings but out of my own mistake. Nobody here in support has helped and online chat support leaves you on standby for an hour then messages and closes chat.
“Updated”
Ok I hope they have no issues either. This has been way too stressful. A nice with should be celebrated not cause stress.
31 de julho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Dean,
We checked the account and see that you have now managed to place a withdrawal and this is currently being checked by our payments team.
Once processed, you will receive a confirmation email to let you know.
Thanks for your patience.
The MegaCasino Team
Ruby bowe
Disgusting!! Account is fully certified and they take deposits each day! The minute I won a large amount over 24 hours and still waiting!! Absolutely disgusting
31 de julho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
Please note that all wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
Thanks for understanding,
The MegaCasino Team
What a shambles
I have no idea what is happening with this company...I'm hoping I can change this review if resolved... I won £575 I have tried to with draw and it keeps saying I have to upload documents....I have already uploaded driving licence and passport...bank statements and motor insurance and official government students grant letter ....I don't have any bills utilities as my partner pays them all what do I need to do to get through to some one to help .... I've tried every no response on email or chat th process is very stressful
Updated I have already contacted your support team zero help just get the same automated message I have even requested to speak to a manager
Updated.... I have amended to three stars after loads of emails and sending documents I finally got my winnings transferred if you are going to use this site make sure you get your documents verified first
26 de julho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Julie,
We are sorry to hear you are having issues making a withdrawal.
Please contact our support team on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
In the meantime, we recommend placing a cooling off period on your account in order to protect your funds while you are waiting for them, you can do this by going to the responsible gaming area of your account.
Thanks for understanding,
The MegaCasino Team
Absolute shambles
Absolute shambles. Wanted to leave a good review as have been extremely lucky. Quick enough to take money, verified my ID etc. had a successful withdrawal which was a lot longer than I hoped but thought I would try again. Won. Now they want all kinds of statements etc when I have specifically stated I don’t want to increase my deposit limits and was told on chat that she had placed a limit on for me.
Lost my data clearly seeing as you’ve needed ID twice in a week. Scary.
Trying to explain to them that there are some issues and can’t actually speak to a human who clearly is understanding your concerns. Constant bots.
Absolutely disappointed with how slow their responses are and how they make withdrawals difficult
Sent various emails in regards to their requirements and have the same email response back every time. Live chat has had no response. Now looking at reporting this and taking it further.
Had so much stress today waiting on responses and I’m still waiting it’s unacceptable. As soon as this withdrawal is complete I refuse to pay any more money to your company!!! Shame as if the communication was better and given how lucky I have been I would have left a good review. Shambles. Like they money say in their bank earning interest and that’s that.
Username bethcariou
26 de julho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
Please note that all wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We checked and see it has since been processed and the funds should arrive with you soon.
Thanks for understanding,
The MegaCasino Team
Avoid like the plague i wont a lot of…
Avoid like the plague i wont a lot of money and they did everything possible to stop me removing it until i eventually lost it which was the idea save your money give it to charity or burn it instead
25 de julho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Bob,
We are sorry you had issues to make a withdrawal.
There could be a number of reasons this happened and if you are struggling to obtain your winnings, you should contact our customer support team for assistance.
While you are waiting for the issue to be resolved, there are a number of options to restrict your account, safeguarding your winnings until you are able to withdraw and these can be found in the responsible gaming section of your account and are available at all times.
Thanks for understanding,
The MegaCasino Team
Winning bet not paid out
Done a spin on the roulette it landed on my number for £720 and then the game stopped, ball was sat on the winning number, man picked ball up and carried on spinning and didn’t register the win, screenshotted what happened and emailed 4 times no response
20 de julho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Cal,
We are sorry you appear to have missing winnings from a game.
Please contact our support team on chat or by emailing support@megacasino.com with the screen shots and also the game and session ID of when this happened and it will be passed to our games department for investigation.
Thanks for understanding,
The MegaCasino Team
Request to chat with manager
Username coujil_io90
Update
***Once I requested to talk with a manager, funds was released within a couple of hours***
Withdrew £600 last night and still in my pending, sent a email no reply, and live chat waste of time same automated message sent each time, they are quick enough to take the deposits, 😡
I will certainly be taking the matter further
19 de julho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Jill,
We are very sorry there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We are happy to hear this was resolved and hope you will not have any delays in the future.
Thanks for understanding,
The MegaCasino Team
Absolute shambles of a company
Absolute shambles of a company, go on other sites like paddy power, they literally let you spin £100 and not even win a £5, please please do not waste your money with this site, it’s not Luck as they like to point out it’s daylight bloody robbery, they seriously need investigating!
Reply to your comment - it’s shocking how you can reply to reviews but leave people waiting days on withdrawals, I think your focused on the wrong thing here, maybe up your game on customer services and replies to actual emails, and get something in place on faster withdrawal times like paddy power, Bally casino, sky bet, Betfred etc, I’d take a leaf out of there book!
11 de julho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Leena,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Please check out our responsible gaming pages also, there are options there to restrict your account, as well as setting deposit limits so you are in control of how much you spend:
https://www.megacasino.com/bonus-policy/
Thanks for understanding,
The MegaCasino Team
Avoid this site
Avoid this site. I can't even put into words how bad my experience has been. Sign up at your own risk SCAM site.....
11 de julho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Daniel,
We are sorry to hear yu have this impression of us and would like to understand what went wrong.
Please join us on Chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you further.
Thanks for understanding,
The MegaCasino Team
Well deposit options are good but it's…
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..William Hill or Sky Vegas are really gud place to play games at least we don't loose there anything but urMEGA CASINO takes everything but dosent pay out anything 🤷♀️🤷♀️🤷♀️🤷♀️🤷♀️...
9 de julho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thanks for understanding,
The MegaCasino Team
I have bin waiting 9 hours for one one…
I have bin waiting 9 hours for one one to help me I won’t money can’t take it out as yesterday the game kept messing up an now it says error on the game an then says I can’t take money out cuz I have a Active bouns witch I can’t get rid off cuz off the error
6 de julho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Paul,
We are sorry to hear you have been facing issues making a withdrawal.
We would like to check this further for you so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
This is very bad I have done withdrawal…
This is very bad I have done withdrawal two days back and I tried to chat with bot and also sending mails to customer service but they not even responding and not telling any update regarding withdrawal
28 de junho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
We are sorry there has been a delay with your withdrawal and you are having issues to et a response from our support team.
We would like to check this further so please join us on Facebook or update the receive with your username and we will have a member of our support team reach out to you.
Thanks for understanding,
The MegaCasino Team
Verdens væreste chathælp...
Verdens væreste chathælp...
prøvede at skrive til deres chat men fik aldrig svar.. forfærdelig hjemmeside, og kan varmt anbefale alle andre hjemmesider en denne.. fx Betinia
29 de junho de 2024
Opinião espontânea
Resposta da MegaCasino
Hej,
Vi er kede af at høre, at du har dette indtryk og vil gerne forstå, hvad der gik galt.
Slut dig til os på chat, Facebook eller send en e-mail til support@megacasino.com, og vi vil med glæde hjælpe dig videre.
Tak for forståelsen,
MegaCasino-teamet
Great experience
Great experience, one a few quid , put in for withdrawal money in same day
Would recommend
25 de junho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Pete,
Thank you so much for sharing your experience with us!
We hope you will continue to enjoy playing with us and we appreciate your continued support. Congrats on your winnings!
The MegaCasino Team
Where's my winnings
Worried about my withdrawal after seeing all these reviews just under 2 days and still pending every time I try get an answer or explanation as to what's happening I get the same generic response. I've been told account is successfully verified so don't understand why taking so long.
Username Mick77077707
22 de junho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi Michael,
We are sorry to hear there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We checked and see the withdrawal has since been processed and the funds should now be with you.
Thanks for understanding,
The MegaCasino Team
Don't waste your time & money
Same as others have said, quick to take your money but not so quick to hand it back. Been waiting for a withdrawal for 2 days, try to ask them what the hold up is but just get the same generic response that you see from them on here " it may take a few hours to process". The chat feature is rubbish as it takes them so long to reply you end up starting all over again with the chat bot. Plenty of better places to spend your money, places that actually pay out within a reasonable time frame!
19 de junho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
We would like to look into this further so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
morkar_km22
morkar_km22
Fast payout is all lies!
I have requested a withdrawal and after 48hrs still processing. Contacted and get told same message all the time by a AI BOT ,
Emailed told same .. all my documents are up to date . Can deposit instantly no problem, yet can't give back at the same speed. Surely if I'm all verified, this shouldn't be such a dragged out process 👎 .
19 de junho de 2024
Opinião espontânea
Resposta da MegaCasino
Hi There,
We are sorry to hear there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We see the withdrawal has now been processed and the funds should arrive with you soon.
Thank you for your understanding,
The MegaCasino Team
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