MemberDeals Opiniões 

1758
TrustScore: 3.5 em 5

3,7

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Classificada 1 em 5 estrelas

absolute worst experience I have had thus far... I called cutomer support when I promo code wasn't working and she was no help to me whatsoever. I asked to speak to someone else and she said no, and t... Ver mais

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Classificada 5 em 5 estrelas

SO easy to use! The whole process to book a car with my military discount took under 5 minutes. Everything was smooth and clear. No confusion. Won't hesitate to do this again and the discount was... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It was so easy to utilize my member deals discounts. We went to hurricane harbor and had an amazing time! It was so easy to retrieve the tickets I purchased and they were sent to my email immediately... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Charging a $9 "service fee" at the very end when the whole point is to save money, is absolute crap. It still saves in the long-run, but there is no actual person processing this stuff & you're conglo... Ver mais

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Informações sobre a empresa

Escrito pela empresa

MemberDeals is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 99% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(1758)

338 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Easy to navigate

Easy to navigate

22 de maio de 2026
Opinião espontânea
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Resposta da MemberDeals

We appreciate the awesome feedback. Thank you and enjoy.

Classificada 5 em 5 estrelas

Easy process

Easy process, very quick and good deal on tickets!!

22 de maio de 2026
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Resposta da MemberDeals

We appreciate the awesome feedback. Thank you and enjoy.

Classificada 1 em 5 estrelas

Don’t buy tickets from this company

Don’t buy tickets from this company. It’s a full scam! Just go to Sam’s Club for discounted tickets.
We bought a 3 day pass to attend Aquatica, Seaworld, and Bush Gardens. The first day was Aquatica and we got there before the park opened and the tickets didn’t work. We were finally comped tickets by Aquatica because they felt bad we were standing there for an hour wasting our vacation.
We contacted member deals and were told they would resolve it within 72 hours. We changed our vacation itinerary but after 72 hours we were informed they would need an additional 72 hours. At that point the vacation would be over. So we bought more tickets from Sam’s and then attempted to get a refund. Member Deals refused that and said they would need proof we were comped tickets that day, which we provided. Then they needed proof we bought more tickets, which we provided. Then they said… your issue was resolved by the park because they comped you so we can’t refund you!
Seriously DO NOT deal with these people unless you want to pay thousands of dollars to stand outside the park! Worst customer service experience of my entire life!

27 de março de 2026
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Resposta da MemberDeals

We have not yet been able to locate this order in our system. At this time, we would kindly ask that you provide your order details so we can review the matter further.
As a third-party provider, the tickets are issued directly by the park partner, so we will need to investigate with them to understand what occurred. Once we have your information, our team can reach out to the park on your behalf and conduct a full review of the situation.
We appreciate your cooperation and look forward to assisting you further.

Classificada 5 em 5 estrelas

### 5/5 Stars

### 5/5 Stars – Instant Delivery, Zero Gate Hassle
If you are looking to take the family to the San Antonio Zoo and qualify for GovX, do not buy your tickets at the gate. Purchasing them through the platform is an absolute no-brainer for two major reasons: **instant speed** and **pure convenience**.
* **Lightning-Fast Verification:** If you already have a GOVX ID, the checkout process takes less than 60 seconds. Even for first-time users, the verification system is automated and finishes almost instantly—no uploading mountains of paperwork or waiting days for a manual review.
* **Instant Digital Ticket Delivery:** The moment payment clears, the digital tickets and barcodes are sent straight to your inbox. You can literally buy them on your phone while sitting in the zoo parking lot, completely bypassing the massive weekend ticket lines.
* **Seamless Entry at the Gate:** At the San Antonio Zoo turnstiles, the attendants scan the barcodes directly from your phone screen. There is no need to print physical papers or stop at a visitor services window to exchange vouchers.
**The Bottom Line:** You get significant savings on standard general admission with zero lag time. It transforms what is usually a clunky discount verification process into a frictionless, click-and-go experience. Highly recommended for a stress-free day trip.

21 de maio de 2026
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Resposta da MemberDeals

We appreciate all of the awesome feedback. Thank you so much and enjoy all the great deals. Enjoy all the wonderful trips and see you soon!

Classificada 1 em 5 estrelas

Resets the child guest constantly

Resets the child guest constantly. Gives errors when trying to book a room. Put 2 adults and 3 minors and when booked only showed 2 adults 0 minors after booked. Does not give accurate room descriptions for alot of rooms.

20 de maio de 2026
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Resposta da MemberDeals

Please give us a call if you need assistance with your booking, especially if the session resets—we do provide ample time for guests to complete their reservations.
We understand how frustrating it can be when the system resets or displays errors while booking a room. We’ve also noted your concern regarding guest counts not reflecting correctly (e.g., entering 2 adults and 3 minors but the confirmation showing only 2 adults), as well as inaccuracies in some room descriptions.
Our team is actively reviewing these issues to improve the booking experience. In the meantime, our support team is available to assist you directly and ensure your reservation details are accurate

Classificada 4 em 5 estrelas

Great deal

Great deal. Definitely worth it

20 de maio de 2026
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Resposta da MemberDeals

We appreciate the awesome feedback. Enjoy all the great deals.

Classificada 5 em 5 estrelas

Easy to navigate

Easy to navigate. Found what I wanted and checking out was a breeze.

19 de maio de 2026
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Resposta da MemberDeals

We appreciate the awesome feedback. Thank you so much and enjoy.

Classificada 1 em 5 estrelas

Do not trust

I booked our stay through GovX, a veteran's site that provides discounts for Military and first responders. I had been looking for a couple of days, and had gone back and forth that day, so when I picked the room and went to check out, I was a bit speedy. My fault was not double checking hard prior to paying. I booked same day, so while we were on the road I pulled up the reservation to check the check in time, and noticed the trip was accidentally booked for the following weekend. I should have known better, because I have seen it happen, when I went in and backed out, the dates adjusted to whatever prefilled dates they select when you first go to the website. Okay my bad, no biggie I should be able to call them and just have it change to this weekend. I'm not trying to cancel or anything. I call and get no help. They tell me that I would have to cancel.And forfeit, a hundred percent of what I had paid, about six hundred dollars for 2 nights. I was told that had I canceled prior to the 14th, I would be refunded. I booked on the 15th....how does one cancel before they book? To add insult, every other room choice, except the most expensive the one I chose, was listed as refundable. The refundable option under the room I booked was hidden in a nondescript dropdown menu. I spent over an hour on the phone being quoted policy. A supervisor had NO more power than a regular agent, and I was told a manager would call me back within 3 hours. The call never came. I am now waiting on a ticket to close out and have heard nothing. Chances are we are going to have to eat it, and go back this weekend. Which really sucks because for a "luxury hotel" my experience was less than ok. Do yourselves a favor, forget the other Hotel brands (this was a Marriott), stay away from 3rd party, book through Hilton. Hilton price matches and they've literally helped me with an issue that was caused by a third party prior. I should have known. There's a reason hotel employees make a face 🥴 when you mention you booked 3rd party. I hate a veteran and first responder site is partnered with a company that wouldn't even assist with an error. We should be more protected than this. Even Expedia is willing to call a hotel to see if they are willing to change the date, which this one was willing, but member deals wouldn't call.

15 de maio de 2026
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Resposta da MemberDeals

We sincerely apologize for your experience and understand your frustration.
We did reach out to the supplier on your behalf to request a date change or refund; however, this request was declined. The booking was made as non-refundable at the time of purchase, as outlined in the terms and confirmed on your receipt.
While we are unable to override the supplier’s decision, you are welcome to contact the hotel directly and ask to speak with a manager to see if they may consider an exception. If they are willing to do so, we would be happy to re-engage with them on your behalf; however, please note this is not guaranteed.
We appreciate your understanding and are here to assist further if needed.

Classificada 1 em 5 estrelas

BUYER BEWARE!!! TERRIBLE SERVICE!!!

I would choose no rating at all if that was an option. Go with ur gut feeling when dealing with this company to book Anything thru them. A hotel room, a flight, an event, etc. Anything. Their customer service is not helpful AT ALL. They just send u around in circles with no helpful information whatsoever. They create a ticket to a higher (non existent dept) and then never get back to u. I booked a room at the Hilton garden inn hotel in austin tx. When I checked in they took a $50 REFUNDABLE deposit. When I checked out they said I'd get that $50 REFUNDABLE deposit back in 3-5 business days. It has been 10 business days with no refund. I call the hotel,of course they ask for my itinerary number that member deals.com never gives u. Only an order #. The # hilton needs is one that starts with the letter H. They direct me to call member deals.com for the itinerary number. So I call them and they don't have an itinerary # either! So they create this ticket to send to some higher dept to create an "investigation into this issue". Supposedly I'll hear something back thru email within 72 hrs. VERY DISAPPOINTING. In my opinion it's Hiltons responsibility to address the $50 REFUNDABLE deposit bcuz they r the ones that took my card that day BUT they put it off on memberdeals.com So who in the world knows what will come of this. No telling how many people have gone thru this same thing and never followed up cuz it's just such a hassle and inconvenience. Total ripoff. NO STARS FROM ME.

2 de maio de 2026
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Resposta da MemberDeals

We’re very sorry to hear about your experience and understand how frustrating this situation must be.
To properly review this matter and assist further, we kindly ask that you provide your order number so we can locate your booking and look into what may have happened. Once we have that information, our team can work to clarify the details and support a resolution.
We appreciate your patience and the opportunity to assist you.

Classificada 5 em 5 estrelas

Easy peasy

Easy peasy. Grateful for the opportunities and will be able to attend a destination wedding at a great price!!!

13 de maio de 2026
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Resposta da MemberDeals

Thank you for your kind review! We’re so glad we could help you find a great deal and make it easier to attend such a special occasion.
Wishing you an amazing time at the wedding!

Classificada 5 em 5 estrelas

The great price for law enforcement

The great price for law enforcement is greatly appreciated!!!Website booking process was easy to use!

13 de maio de 2026
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Resposta da MemberDeals

Thank you for your kind feedback! We’re proud to support our law enforcement community and are glad you were able to take advantage of the great pricing.
It’s also wonderful to hear that you found the website easy to use. We truly appreciate your support!

Classificada 5 em 5 estrelas

To be honest

To be honest, the company is most beautiful and helpful

11 de maio de 2026
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Resposta da MemberDeals

We appreciate the awesome feedback. Thank you so much and enjoy all the wonderful deals.

Classificada 1 em 5 estrelas

There is no savings, just extra steps.

I thought I would save $4.38 off the ticket price for the chosen movie. I went to the Regal website to reserve two seats, Regal added the $4.38 back on for a booking fee. So, this discount just added a few extra steps for purchasing a movie ticket. Not at all worth the trouble of signing up for a discount. What a sham!

8 de maio de 2026
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Resposta da MemberDeals

We understand your frustration and appreciate you sharing your experience. The discount applies to the base ticket price, while any booking or convenience fees are set and charged directly by the theater when reserving seats. These fees are outside of our control. All pricing details are visible before completing the purchase so customers can decide what works best for them. We value the feedback and will continue working to ensure greater transparency around how savings are applied.

Classificada 4 em 5 estrelas

A bit confusing

A bit confusing at first, but was able to figure it out.

8 de maio de 2026
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Resposta da MemberDeals

We apologize things for you are confusing. Please call us and we will be more than happy to help you.

Classificada 2 em 5 estrelas

The Member Deals Id.me page for hotels…

The Member Deals Id.me page for hotels states that my hotel will be one price "All Fees Included". When I made payment I was charged additional fees. Then I called the Member Deal customer line, and after waiting about 15 minutes, it disconnected asking me to call back later. Quite disappointing.

8 de maio de 2026
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Resposta da MemberDeals

We’re sorry for the confusion and appreciate you bringing this to our attention. While hotel listings may display “all fees included,” applicable taxes are always shown separately and clearly disclosed at checkout prior to completing the purchase. These taxes are required by local and state regulations and are not controlled by us.
We’re also sorry to hear about the difficulty reaching our support team. Please feel free to call us again or provide your order number here so we can review the booking details and investigate further.

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