MePACS  Opiniões 568

Was really annoyed to be woken up by MePACS at 6.00am this morning, reminding me to press my daily call button. My reminder has always been set for 9.30am. According to MePACS'customer care there was a glitch because of daylight saving. However, this has happened over several years when clocks need to be turned back. I would have thought that their technician's, knowing that the daylight saving change was due on 5 April this year, would have been able to pre-empt this glitch from happening yet again. Please sort it out so that customers do not have to be woken up at 6.00am on a Sunday morning.

What I can say?MePacs is highly efficient. Have no problem with the system at all. Have not yet had to use it for an emergency but it gives me peace of mind to know it’s there need should arise.The staff at Mepacs are the most friendly understanding people you could possibly wish to deal with on the odd occasion when I have made mistakes in use of the system.They have been unfailingly polite and caring .Excellent service and trustworthy

Not having any family and most friends except one, have gone to God, living alone can be fraught with fear of how to manage if something happened to me and I needed help.
I am thankful every day for MePACS always being there should I need help.
I have suggested my friend also use MePACS services so she (& I) can relax too.
Thank you carers one and all.

Ashley Dean came out to our office to talk to us about MePACS products. His passion and committment was refreshing and he was generous in sharing his knowledge and experience. It was much appreciated.

Stop with these replies defending Mepacs.I repeat I got the watch for when I fall and may be unconscious.I live alone and need that service.You do not sound very intelligent.Especially when you say"press the button on the watch when you fall".The watch is 'supposed' to alert when I fall.It has never done that.Only alerting if I move it on my arm when I put it on.Repeat,repeat.Had a bad fall where I fell on the floor .The watch band broke off and cut my arm,blood everywhere.Still no alert went off.I don't know why I put up with Mepacs useless service for so long.Icomplained about falls alert watch years ago and nothing was done.A fall is a fall,no 2 ways about it.You saying the position etc of the person makes a difference.I repeat a fall is a fall and even when the watch smashes on the floor there is no alert.
So people please read my review and save yourselves grief.I am telling the truth.Mepacs won't help you and the replies you see,from them,are to just try and get your business.Don't be a victim of them.

Ashley Dean from MePACS team has been very helpful in providing all the relevant information relating to their personal alarm devices. He's very responsive and highly recommend him.

They are quick to respond when you accidentally press the button but in an actual emergency they FAILED in a major way. Not only did they fail to respond to multiple button presses but when they knew it was an emergency they failed to check the gps & sent an ambulance to the home address even though the wearer was approx 15km away from home. There is no priority as emergency services attended the wrong location OVER AN HOUR AFTER the button was pressed. Needless to say we no longer spend a ridiculous amount of money on Mepacs as It’s a flawed and overpriced system with zero peace of mind. Instead we have started using the live life alarm. Highly recommend it. If you’re considering Mepacs - save yourself the heartache & go with Live Life. If you’re using Mepacs I suggest you switch. They have been advertising quite a bit lately because a lot of people have complained.

Had my mothers monthly test, pressed the button, no response, checked and no red light when button pressed. My 92 yr old mother was concerned, so pressed the cancel button several times on the base unit, when showed she pressed the call button several times. No response so banged the wristband on the table repeatedly and finally got contact with an upset call centre, blaming us for doing something wrong, had to say please stop talking, our wristband is faulty, told Oh must have a stuck button. Yes probably, but whats the point, if that had been an emergency it would have ended badly. We had the wristband unit replaced a month ago as it broke, new unit faulty. Why would you trust this old equipment when incredible smart watches are available that will tell you if they are broken. Dangerous and not worth trusting, get a new smartwatch

Harassment via phone to complete “voluntary survey”

Just wanted to say thank you to the MePACS team for organising an alarm for my aunt when she returned home from hospital. My aunt lives by herself, and we (her family) were concerned about her welfare as she recovers. Knowing she has a MePACS alarm has given us all peace of mind that if something happens, she'll have immediate help.

The self-install process was so quick and easy, I'm glad we did this rather than waiting for a tech install. My aunt said the pendant was super lightweight and was surprised that she can wear it even in the shower (which is where she was worried about slipping and falling).

From our initial enquiry with Kirsty in Sales to updating contacts with Customer Service, everyone has been lovely and very helpful. Thanks again MePACS - we can all rest a bit easier now!

A call has come through for my parents to check personal alarm, i got a call less than a month ago, today they told me that the lady who called previously was in training and the alarm didnt work.
Why have they got someone in training to check the alarm?
why havent i been called sooner to state the problem
and does that mean my parents have been left without their safety?.
I asked the girl these question she didnt want to answer, so i hung up on her and told her i would be putting in a complaint to case manager she told me they were separate had nothing to do with them.

Less than 1 star. Today I receive a call that Mum has pressed her panic alarm and they can’t contact her. We arrive to find her totally fine as she has to press it on the 10th of every month. No missed calls on her phone and sitting right next to the alarm transmitter and no way did they call it. Also they refused to call it in the height of Covid when I couldn’t raise her and the whole family had Covid 19 back in Jan. Absolutely useless service don’t waste your money on this.

My Facebook review was removed, in fact all possibilities to review on FB has been disabled. My warning is to everyone who believes their loved ones are being looked after. Daily check in service has failed our family in the worst way. Daily Check in is advertised as a service to ensure the well-being of those who live independently and requires them to check in between 6 and 11am. If there is no check in between these times, attempts are supposed to be made to contact them or their emergency contacts. Well… we received a call at 3:11pm some 4hrs post check in requirements to say that our Aunt had not checked in. We arrived to her home… there she was unconscious on the floor of her lounge after suffering a stroke. When I called MePACs I was advised that it just depended where her name was on the list as to the time they call emergency contacts and some days are busier than others but they have until 3. She apologised for what happened to my Aunt and asked why she didn’t press her emergency button. Perhaps she didn’t understand what a stroke is… as there was no way after suffering one that she could have pressed her button. As at today, some weeks later I continue to await a copy of the terms and conditions outlining this “we have until 3pm” comment and an outcome to the investigation. Sadly, the coroner advised MePacs in March to assess their response times etc after investigating the death of another one of their customers. My Aunt will no longer be in a position to live independently and information from her treaters have thus far outlined that the severity of stroke may have been lessened if she received assistance earlier.

I was in hospital for the entire month of January 2022 and therefore not able to use the 2 alarms I have.
My daughter rang MePacs to inform them of this and to try to suspend the payment for that month but she was told that this was not possible unless the alarms were sent back.
This was very disappointing as I had to pay for the month of January but not able to make use of the 2 alarms as I was in hospital.

Very happy with this device and the serice

After an initial delay, the unit has arrived. Staff have been polite and supportive during my numerous calls to sort out the situation.
We have high expectations for the future and are looking forward to a continuing good relationship.

Excellent service, I have only needed to do my monthly check the service is working, the staff have been lovely.

very happy with the service but keeping abreast of the technology is something else

So far I have no problems, so I’m happy with this service

Very impressed by response, very professional ,friendly and understanding. A nice touch was the birthday card with all the signatures and comments. Thank you.