So I ordered two records. Both of which were damaged in shipping by UPS. With a couple emails, my problem was resolved. Just waiting for the new shipment. It was WELL WORTH the extra couple bucks... Ver mais
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Leia as opiniões dos outros
ordered a Mella CD from Equal Vision Records last week and was thoroughly impressed :) shipping speed was great (ordered 4/21, shipped 4/22, received 4/27), customer service is communicative and frien... Ver mais
I've been importing merch from MN to the U.K for years now. Coheed and Cambria, Circa Survive, Chiodos, The Snake The Cross The Crown and more. Parcels always arrive, seldom do I need to raise an is... Ver mais
A empresa respondeu
I made one purchase to my friend’s address He never received it , I checked multiple times No picture of delivery, nothing They didn’t help me and I never received a refund
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Estados Unidos da América
- 518-458-9563
- support@merchnow.com
- merchnow.com
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fast shipping
Fast shipping, excellent response time too. My daughter will be excited to receive her new spiritbox merch for Christmas.

Resposta da MerchNow
Blessed with my new order
Blessed with my new order. I ordered some new merchandise from miss Tabitha’s shop and am so happy with it. Merchnow shipped quickly and it is good quality. Thank you will be ordering again

Resposta da MerchNow
I ordered a vinyl record and had a…
I ordered a vinyl record and had a mistake in my shipping address. Brooklyn essentially said too bad and was condescending and refused to help rectify the issue. She could have helped but refused to, waited for the package to be picked up and told me to "refuse" the package when it gets to me. Problem is it isn't going to get to me due to a typo in the address. So if you do have any issues with your order, do not expect any Customer Service. Not a pleasant person to deal with.

Resposta da MerchNow
Brooklyn is the best.
Brooklyn at MerchNow truly cares.
Shouts to people who are good at their jobs!
Brooklyn is the best!
Brooklyn helped me to order an out of stock bag by keeping great communication with me and letting me know that they had a cancelled order with that bag the day after I inquired about the item. Their compassion and willingness to tell me that they had one the next day shows how much Brooklyn understands and cares about the fans. Thank you so much!

Resposta da MerchNow
Brooklyn is the BEST.
I found myself very confused and frustrated with my order. I had not received any emails regarding my purchase of Real Friend's new album "Torn In Two". Brooklyn responded very quickly to my email. She gave me all the information I was looking for and explained to me what had happened clearly and respectfully. Looking forward to that package in the mail soon. Brooklyn saved the day.

Resposta da MerchNow
Amazing customer service!
The most important thing first: huge thank you to Brooklyn from the customer service! I had an issue with a parcel and she provided absolutely awesome support. Answers to e-mails came in basically directly after sending them off and she was very dedicated to helping me out - and she did! MerchNow is great, really. And Brooklyn, if you're reading this, you rock! And if somebody else is checking this site, better let her know!

Resposta da MerchNow
Had a question about Eidola pressings…
Had a question about Eidola pressings and was lucky enough to reach Brooklyn at your customer service center. Great experience. They were trully helpful! Deserve a raise!

Resposta da MerchNow
Got is right two times and counting.
I was nervous about ordering somewhat pricey vinyl records through MerchNow after reading negative reviews. I have now ordered twice with no problems at all. The last order was shipped in less that 24 hours and I received it 3 days after I ordered. Both orders arrived in perfect condition. I would definitely not hesitate to order again!

Resposta da MerchNow
5 stars.
Firstly, I am going to start this off with a big thank you again to Brooklyn. The service and kindness I got from her regarding my FATA album that was damaged during the shipping process was 10/10, 5 stars, just absolutely fantastic. She had instant responses to my email(s) and held a great conversation with regarding the issue at hand and then some. I am very thankful she was able to help me out and take care of my needs with this.
Secondly, just want to say the shipping turn around time MerchNow has is fantastic. I got my preordered record within the week and beyond it having some damage from the postal service, I am blown away by the great work ethic and service they have provided.

Resposta da MerchNow
Pre-ordered a new album from them
Pre-ordered a new album from them, the album was delayed by the vinyl manufacturer and although I’m sad I won’t receive it on release day, MerchNow kept me updated on what was going on. Thank you for being so helpful!

Resposta da MerchNow
Great Customer Service
I had to cancel a few orders due to unforeseen reasons and the customer service went above and beyond to fill my needs. Everything went smoothly! Brooklyn was a pleasure to work with!

Resposta da MerchNow
Merchnow is the best!!
Communication was on point! I had trouble getting a package recently (due to me putting the wrong apt number) and I wanted to shout out Brooklyn from merchnow for helping me out. She was so patient with me throughout the whole process, communication was fast and helpful, and I cannot thank her enough for all the help.

Resposta da MerchNow
An amazing first experience
An amazing first experience, glad I can get the majority of my favorite bands merchandise on one website. Thanks team!

Resposta da MerchNow
they offer good stuff and ship quickly
they offer good stuff and ship quickly. I love them!! thank you so muchhh

Resposta da MerchNow
Efficient and professional service
Efficient and professional service. Will be doing business again

Resposta da MerchNow
I’ve seen a lot of bad reviews about…
I’ve seen a lot of bad reviews about Merchnow and I was a little worried ordering from there but I decide to order a long sleeve shirt on May 10th 2021 and it has been delivered to me today. It took 5 days to get from America to Wales which is impressive. I had no problems with Merchnow and the long sleeve was in great quality and the right size. I would order from here again.

Resposta da MerchNow
Fabulous 👕 T-Shirt
I love, love my Tabitha T-Shirt. I love Tabitha in any form. I ordered my shirt and the quality is outstanding. Color is gorgeous. Shipping was super fast. It was delivered before noon on the 5th day. I will be ordering again. Great Job, Y'all 😃😃😃

Resposta da MerchNow
VERY happy customer
I’ve been purchasing from Merch Now for a few months now and am consistently impressed with a multitude of things with my experience: the quality of the shirts is always remarkable, the shipping time is impeccable, and when I needed to speak to customer service for a simple issue, they went above and beyond to assist me. I am grateful for their kindness and support. Overall, such a great experience shopping here. :-)

Resposta da MerchNow
This was my first time ordering
This was my first time ordering. It was a quick turnaround from my order date to my delivery date. I love the fit. Great service thank you so much.

Resposta da MerchNow
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