MerchNow Opiniões 235

TrustScore: 4 em 5

4,2

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

So I ordered two records. Both of which were damaged in shipping by UPS. With a couple emails, my problem was resolved. Just waiting for the new shipment. It was WELL WORTH the extra couple bucks... Ver mais

Classificada 5 em 5 estrelas

ordered a Mella CD from Equal Vision Records last week and was thoroughly impressed :) shipping speed was great (ordered 4/21, shipped 4/22, received 4/27), customer service is communicative and frien... Ver mais

Classificada 5 em 5 estrelas

I've been importing merch from MN to the U.K for years now. Coheed and Cambria, Circa Survive, Chiodos, The Snake The Cross The Crown and more. Parcels always arrive, seldom do I need to raise an is... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I made one purchase to my friend’s address He never received it , I checked multiple times No picture of delivery, nothing They didn’t help me and I never received a refund

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4,2

Bom

TrustScore: 4 em 5

235 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Fast shipping

Fast shipping, excellent response time too. My daughter will be excited to receive her new spiritbox merch for Christmas.

8 de novembro de 2021
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Resposta da MerchNow

Hi Sam! Thanks for your review, we hope your daughter enjoys her new merchandise!
-MerchNow

Classificada 5 em 5 estrelas

Blessed with my new order

Blessed with my new order. I ordered some new merchandise from miss Tabitha’s shop and am so happy with it. Merchnow shipped quickly and it is good quality. Thank you will be ordering again

1 de novembro de 2021
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Resposta da MerchNow

Hey Sharron! We're happy to hear that you had a great experience with us, thank you for your support!
Enjoy your week!
-MerchNow

Classificada 1 em 5 estrelas

I ordered a vinyl record and had a…

I ordered a vinyl record and had a mistake in my shipping address. Brooklyn essentially said too bad and was condescending and refused to help rectify the issue. She could have helped but refused to, waited for the package to be picked up and told me to "refuse" the package when it gets to me. Problem is it isn't going to get to me due to a typo in the address. So if you do have any issues with your order, do not expect any Customer Service. Not a pleasant person to deal with.

26 de outubro de 2021
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Resposta da MerchNow

Hi Adam,
Thanks for your feedback regarding your recent experience with MerchNow. We tale customer satisfaction very seriously here. I have reviewed your email exchange with Brooklyn, one of our customer service representatives, and saw that you reached out to us initially in the evening, when we were closed. Brookyn replied to you the next day to inform and apologize to you that the order had shipped already and the mail was picked up for the day. Emails are answered in the order received, but sometimes it is not quick enough before our shipping department gets orders shipped out, I apologize for that. I do see that you provided us with an address that you needed the order shipped to, however when I checked the order I found that that is indeed the address the order shipped to. Brooklyn issued you a full refund for the order the day after you had reached out, and the package looks like it will be delivered to the address that you requested in addition to that refund.

There wasn't any unprofessional or rude communication in the exchanges had, the issue was resolved in a timely manner and Brooklyn was very patient and went above and beyond to fix the issue at hand, according to the email exchanges. If you'd like to chat more about this experience, please let us know and we'd be happy to sort this out.

-MerchNow

Classificada 5 em 5 estrelas

Brooklyn is the best!

Brooklyn helped me to order an out of stock bag by keeping great communication with me and letting me know that they had a cancelled order with that bag the day after I inquired about the item. Their compassion and willingness to tell me that they had one the next day shows how much Brooklyn understands and cares about the fans. Thank you so much!

11 de outubro de 2021
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Resposta da MerchNow

Hey Stephanie! Thanks for your review, we're glad that you had a great experience with us, and that you were able to get the item you were hoping for! Enjoy your new bag!
-MerchNow

Classificada 5 em 5 estrelas

Brooklyn is the BEST.

I found myself very confused and frustrated with my order. I had not received any emails regarding my purchase of Real Friend's new album "Torn In Two". Brooklyn responded very quickly to my email. She gave me all the information I was looking for and explained to me what had happened clearly and respectfully. Looking forward to that package in the mail soon. Brooklyn saved the day.

1 de outubro de 2021
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Resposta da MerchNow

Hi Dan! Thanks so much for checking in with us, and for taking the time to write a review. We appreciate you!
-MerchNow

Classificada 5 em 5 estrelas

Amazing customer service!

The most important thing first: huge thank you to Brooklyn from the customer service! I had an issue with a parcel and she provided absolutely awesome support. Answers to e-mails came in basically directly after sending them off and she was very dedicated to helping me out - and she did! MerchNow is great, really. And Brooklyn, if you're reading this, you rock! And if somebody else is checking this site, better let her know!

27 de setembro de 2021
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Resposta da MerchNow

Hi David! Thanks so much for the awesome review, we're glad that you had such a great experience with us! Looking forward to doing business with you again in the future :)

MerchNow

Classificada 5 em 5 estrelas

Had a question about Eidola pressings…

Had a question about Eidola pressings and was lucky enough to reach Brooklyn at your customer service center. Great experience. They were trully helpful! Deserve a raise!

25 de setembro de 2021
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Resposta da MerchNow

Hi Jarron! Thanks so much for leaving a review! We're glad that you had a positive experience with us.
Have a great day!
-MerchNow

Classificada 5 em 5 estrelas

Got is right two times and counting.

I was nervous about ordering somewhat pricey vinyl records through MerchNow after reading negative reviews. I have now ordered twice with no problems at all. The last order was shipped in less that 24 hours and I received it 3 days after I ordered. Both orders arrived in perfect condition. I would definitely not hesitate to order again!

13 de setembro de 2021
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Resposta da MerchNow

Hey Everett! We're glad you had a great experience thus far. Thanks for trusting us to get you your purchase quickly! We're happy to hear that USPS delivered your package on a timely manner once we shipped it out, sometimes they do experience delays but we're glad that there weren't any with your shipment! Take care!

Classificada 5 em 5 estrelas

5 stars.

Firstly, I am going to start this off with a big thank you again to Brooklyn. The service and kindness I got from her regarding my FATA album that was damaged during the shipping process was 10/10, 5 stars, just absolutely fantastic. She had instant responses to my email(s) and held a great conversation with regarding the issue at hand and then some. I am very thankful she was able to help me out and take care of my needs with this.

Secondly, just want to say the shipping turn around time MerchNow has is fantastic. I got my preordered record within the week and beyond it having some damage from the postal service, I am blown away by the great work ethic and service they have provided.

2 de setembro de 2021
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Resposta da MerchNow

Hi Melissa! Thanks for your review, we're so glad that you had a great experience with us, and that we were able to take care of your inquiry in a timely manner for you! :) Thanks for shopping with us, we appreciate your business!

Classificada 5 em 5 estrelas

Pre-ordered a new album from them

Pre-ordered a new album from them, the album was delayed by the vinyl manufacturer and although I’m sad I won’t receive it on release day, MerchNow kept me updated on what was going on. Thank you for being so helpful!

25 de agosto de 2021
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Resposta da MerchNow

Hi Jim! Thank you for your review. We're glad that you have had a great experience with us thus far! We will be sure to get that record in your hands as soon as we receive them from the manufacturer. Vinyl production has been immensely backed up lately, so we appreciate that you understand the situation!

Classificada 5 em 5 estrelas

Great Customer Service

I had to cancel a few orders due to unforeseen reasons and the customer service went above and beyond to fill my needs. Everything went smoothly! Brooklyn was a pleasure to work with!

13 de julho de 2021
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Resposta da MerchNow

Hey Niko! Thanks for being so kind and patient while we got those orders cancelled for you. Hope to do business with you again in the near future!

Classificada 5 em 5 estrelas

Merchnow is the best!!

Communication was on point! I had trouble getting a package recently (due to me putting the wrong apt number) and I wanted to shout out Brooklyn from merchnow for helping me out. She was so patient with me throughout the whole process, communication was fast and helpful, and I cannot thank her enough for all the help.

12 de julho de 2021
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Resposta da MerchNow

Hey Christian! Thanks for the feedback, it was a pleasure to assist you! Glad that we got everything resolved for you and that you had a great experience :)
-MerchNow

Classificada 5 em 5 estrelas

An amazing first experience

An amazing first experience, glad I can get the majority of my favorite bands merchandise on one website. Thanks team!

29 de junho de 2021
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Resposta da MerchNow

Hi Hannah,
Thanks for shopping with us, and thank you for leaving a review!

Classificada 5 em 5 estrelas

they offer good stuff and ship quickly

they offer good stuff and ship quickly. I love them!! thank you so muchhh

3 de junho de 2021
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Resposta da MerchNow

Hello! Thank you for your review, we appreciate it! We are thrilled that you were satisfied with your recent order, enjoy!

Classificada 5 em 5 estrelas

I’ve seen a lot of bad reviews about…

I’ve seen a lot of bad reviews about Merchnow and I was a little worried ordering from there but I decide to order a long sleeve shirt on May 10th 2021 and it has been delivered to me today. It took 5 days to get from America to Wales which is impressive. I had no problems with Merchnow and the long sleeve was in great quality and the right size. I would order from here again.

15 de maio de 2021
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Resposta da MerchNow

Hey Alex! We're happy to hear that you are satisfied with your new long sleeve! Thanks for your support, we appreciate it!

Classificada 5 em 5 estrelas

Fabulous 👕 T-Shirt

I love, love my Tabitha T-Shirt. I love Tabitha in any form. I ordered my shirt and the quality is outstanding. Color is gorgeous. Shipping was super fast. It was delivered before noon on the 5th day. I will be ordering again. Great Job, Y'all 😃😃😃

4 de maio de 2021
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Resposta da MerchNow

Hi Kathy! Thanks for your review, we're glad that you love your new shirt! Have a great day!

Classificada 5 em 5 estrelas

VERY happy customer

I’ve been purchasing from Merch Now for a few months now and am consistently impressed with a multitude of things with my experience: the quality of the shirts is always remarkable, the shipping time is impeccable, and when I needed to speak to customer service for a simple issue, they went above and beyond to assist me. I am grateful for their kindness and support. Overall, such a great experience shopping here. :-)

12 de abril de 2021
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Resposta da MerchNow

Hi Jessie! Thank you for your review. We appreciate your support of our company and look forward to serving you in the future!

Classificada 4 em 5 estrelas

This was my first time ordering

This was my first time ordering. It was a quick turnaround from my order date to my delivery date. I love the fit. Great service thank you so much.

10 de abril de 2021
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Resposta da MerchNow

Hi Angela! We're happy to hear that you had a positive experience and are satisfied with your order, thank you for shopping with us!

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