Mercury Opiniões 

I'm a business customer who is trying to get Mercury to reconnect a property. I have to physically be at the address to get it reconnected. I cant pre-book the reconnection - have to ring them then hang around for 1-2 hours while they do whatever it is they need to do. That's annoying, but what is even more annoying is that it takes two to three hours of waiting in the call queue to get through to anyone to start the process. That is not an exaggeration. Yesterday it was over three hours.

This means that I need to have a five hour window where I'm at the property in order for them to do a reconnection.

I do not have five hours in my working day to sit around waiting for them to call me back, then waiting for them to flick a switch somewhere. I've tried three days in a row to make this work. I'm going to try another supplier.

Haven't been with them long and they were slow to respond to emails - which was over the holidays, to be fair - but their broadband technical team is second to none.

Most other retailers - looking at you especially, Spark - house their call centres overseas and staff them with non-technical people reading from scripts who DGAF.

Right now Mercury seems to just have one guy, based here, who cares and actually knows what he's doing. I'm sure that'll have to change as they grow, but for now, rock on Mercury dude, you were great.

Do note that it's an 09 number if you're calling from a cellphone.

posting this because of their absolutely terrible advertising campaign on YouTube and Terrestrial TV.
Whoever approved these should be fired, they are so bad I will go out of my way not to work with mercury in any way, but also make sure anyone I know avoids them.

Most Dishonest Company seen in my Life. I have started BB with them as I'm already with them on GAS and electricity but . I cancelled broadband after 5 days as i found cheaper option. They have not disconnected me yet despite of multiple calls and promises by their agents. They are charging me every month for no reason and keep promising that money will be refunded soon. I have given up and going to TDRS now. Enough is Enough

Shameful, moneyminded, misleading company, take people's situation for granted.
Being a loyal customer since 2015 I feel betrayed and ditched...0 stars as review

If you thought them charging you $200 a month is bad, they were charging me around $120 a week!

And, it was just myself, and my child. I didn't have a washing machine or dryer, and I was at work all day, and barely did anything involving power at night.

What irks me is that they didn't even bother to send a notification to say "hey we've noticed that your using a lot more power than usual" or similar, you know.

What annoys me the most though, is that I was loyal to this power company, because it is the one that my parents had used for many, many, years.
When I moved into my first home, I used Mercury. Right up to my current home. When other power companies would try to persuade or tempt me to change I would refuse.

So, it was also a sad moment for me when I had to use a different power company.

They just kept pocketing the money.

poor service.
Power bills through the roof with no explanation. Moving season (farmers and asked for power to be put on hold short term and then transferred to the new house) to be told we will need to pay the $150 termination fee & then re sign up. Since when has that been a thing . Lost a customer and won’t be referring Mercury for there bad services !!

My father who has been with Mercury for 2 years
Who is at end of life with Leukemia
He has always been a big user of looking after what power he uses (normal Power bill $100-$110) per week
I guess that spending (from a pensioner) is not enough, so they have but his daily charge up from $.33 to $1.32 on their daily charge, so %300 (most other power companies have done %100, which is still to much tbh)
So they have put his power bill up by %30 per month
I WON'T LET MY FATHER FREEZE, I WILL PAY THE EXTRA
But I will look for a better deal (Nova has done $.66 daily charge) for my father and I hope Mercury feel proud of what they are doing to the NZ people on the pension, because some don't have a voice for them

So I got a letter from Mercury saying that they are going to reduce the daily charge (I'm sure that this has nothing to do with feedback and what other power companies are charging???)
But they they did decrease the daily charge, but upped the KW charge by $0.03 so Its just them saying "YOU WILL PAY" its just a matter of how
As a data analyst "I STRONGY SUGGEST YOU LOOK FOR A BETTER COMAPNY"
Which there are many out there that charge less
I did email the prime minster as well

Hey Jacinda

Good to see that Labour is keeping their eye out for the elderly, they gave an increase to the pension

But then took it away by and I quote from power companies “From 1 April 2022, the Government will begin a 5-year phase-out of the Electricity (Low Fixed Charge Tariff Option for Domestic Consumers) Regulations 2004” funny that you want to achieve net zero carbon emissions, but are taking away rebate for the low user ??? make sense?? Reward the high users I guess

That took over $30 from my fathers pension after the daily power cost went up 300%, that with Fuel costs and cost of living was worth a lot more than he got in pension increase

I hope you are proud of what you are doing to the elderly, if any elderly die of the cold because they can’t afford heat or they can’t afford to travel to the doctor this year, its on the labour government

But I guess it doesn’t effect your family rich protect the rich

Shockingly I got no reply =/

I guess she has more import things that the elderly of NZ, like smiling to the Aussie PM (don't get me started on that) I lived in Aussie for 10 years

And to be honest I'm not surprised because its doesn't effect her parents

She doesn't give a crap (I'm not saying all, I'm just sating what has happened with the current Government)
Honesty this power company is a joke ,,, look anyone else up on-line.. you can do better

Moved into my flat august 2019. I had bad credit and didnt know mercury was same provider as glo bug. At first rang glow bug and was told they couldnt put in a smart meter so they emailed to say if no contact within 3 days I would be switched to mercury so I let that happen. I never received my first bill and 2 days before my next bill was due to he generated I received a automated mesage about a un paid bill I called them and spoke to someone advising I hadnt got a bill i ended up owing $731 by October I had winz pay then once that payment cleared someone from mercury calls to welcome me aboard anyway guy waffled on said I just want to be on a cheap plan for a single person in a 1bedroom. By may my bills were excessive still and they decided to take my old metre away and replace with a smart meter lol. They said if metre isnt faulty they would charge me 150 for the installation. They already charged that fee before they knew the out come I also changed back to the original usage plan and never gotta rebate they tried to say they will give me $150 good will credit which I noticed they changed me from a no fix plan to a 24 month fixed plan with sign up bonus of $150. As I have bad credit and cant go anywhere else.it feels like they know this and go around ripping people off there are alot of other problems which is to long to explain but people need to be aware of what they are doing.

Is anyone at home at home at their service desk? I was interested in going with Mercury for my power and gas but after sending an email to their service desk and not getting a reply or even a confirmation that they received my email, I think I'll pull the plug on them.

Dishonest business, would not recommend to anyone. They mailed a letter to my mail box when after I had moved in the property, in the letter it said “I need to contact them and make an account with them otherwise they would come and cut the gas supply.” The house uses all electrician cook top and hot water. This house did not have an account with them since 2014 since the owner had decided to switch to all electric. The worst part they demand you to create an account and pay since I first moved it since three months ago in 2020. You see the account was long gone and has no connection with me. They just throwing their letter to people and threaded to disconnect the gas supply if we don’t create an account with them. First of all, the owner did not use the gas 6 years already. If they were going to disconnect they would had disconnected it a long time ago. Secondly, their customer service person is rude and keep pressing you to make an account with them, and start back 3 months ago. This company is dishonest and I didn’t need this kind of company.

Mercury energy has to be one of the worst energy suppliers. I was billed for the 24th of November. The next month I didn't receive an invoice and on the 18th I was hit a Direct Debit dishonor fee. I didn't know how much I would be charged or when due, so the money stayed in my savings.

For this reason I changed suppliers, was told on the 20th of January I would be bill for two months worth. I've now just been hit with another Direct Debit dishonor fee.

Mercury promised our decommission/disconnection request would be processed within 2 days. A week later the work still hadn't been done. So I called them back and they now tell me they won't do it and that I had to call Vector. While being passed between multiple division at Mercury, they accidentally disconnected my phone call twice. The irony!

Mercury Energy (GLOBUG)
Customer Service very rude and a communication nightmare!!! The app and software used, no longer allows the consumer access in more details we're your household is using an excess amount of power.
Less people living in house cost me more weekly would fluctuate without just cause.
Summer season November - December both months cost my household $400. I have a gas stove and at that time less than 5 people resided at home and only 1 during the day??
Spoke to customer service and basically was told to figure it out myself, check hot water cylinder, monitor on and off peak times etc.
Unsatisfactory!!!

As we switched to another supplier for electricity (100% renewable energy) we wanted to keep current supplier Mercury for gas. Big mistake. Mercury is apparently stuck in the past as they don't want to supply electricity OR gas to customers. They only want to supply both.

Why? Because they give "a discount to their customers". Even after explaining that we don't care about the discount and that we only want a supplier for gas as we're extremely happy with our supplier for electricity.

They recommended going to one of their competitors if we only want gas. So I'm more than happy to pass on their message: Don't go for Mercury, but find another supplier. One that cares about the customer (and the earth preferably).

After posting a polite complaint on Mercury's Facebook page, there was no response from Mercury. But they did delete my feedback. I've also sent them a message through Facebook about this but haven't heard back yet.

So I'll just repeat Mercury's message once more: don't join Mercury but find a competitor that is customer friendly and actually cares.