Mercury Opiniões 

They have excuses for everything! Half of which are contractors lying. Find another company! Mercury energy is overpriced, they blatantly lie to you, their live chat is a waste of time!!!!!

Just phone Mercury Energy and spoke to Emily and then Cath. I was asking if there was a cheaper Internet option as the price per month was now $109.00. They looked at our usage and we are now paying $65.00 per month including our landline. Their customer service was exceptional. They were polite well spoken and extremely helpful. Waiting time was only about 4 minutes and the best part was the call centre operator was based in New Zealand. Thanks Mercury.

My Nana was with them and they are NOT easy to deal with. Constant mistakes and she made me repersentive of her 3 times and still didn't do it. She died waiting for refund and still won't put it in her account. Have to get lawyer my God.

Hi,
I am a new customer with Mercury, the are now my supplier for electricity - gas- and broadband.
The change over was seamless and contact I have had with there people has been top draw all have been very good communicators ,I couldn't have wished for more.
Well Done Mercury

Offer rewards like a fridge or washing machine for signing up for a 2 year contract but fail to mention it doesn’t get delivered for over 3 months after getting services connected. Almost false advertising tbh, just be upfront about the conditions before people sign up for two years.

Can I give them Zero Stars?
I have 10 accounts with Mercury yet they treat me like shi*t maybe because of my name (unpronounceable), luckily conversations are recorded as Mar*e keeps changing my words saying I wanted to terminate contract, which would cost me over $500, when what I requested was a move to a different address. And I asked her why they treat me the way they do as I had a similar experience 2 weeks ago with Mercury charging us for internet we were unable to use as the modem that was sent a year ago went missing in the mail and yet they kept charging us for internet after I informed them there was no modem to which they said I had signed for the package which didn't happen as I don't live at the address. Very poor service, ripping off hardworking people while racking in millions in profit.

They promise much, deliver little - and are no help on the phone. We are moving to a decent supplier -- we get less than 10% of the download and upload speed we were promised - even with the free Deco routers they provide (which are useless) and are not up-to-date models.
Save yourself the hassle; pay a few bucks more and get your internet from a company that values your business.

I’m only giving a star because I have to to write the review, it won’t let me give 0 rating
I’ve spent the last 5 days trying to get my internet and phone back on after a system upgrade that was not communicated to us
We now have really poor internet quality after having had a technician visit and resolve our fault today.
SO FRUSTRATED!!!!!!

Unable to access streaming media for weeks, only on Mecury connection, every other connection works. Abysmal customer service who just deny the problem and try to fob you off.

Possibly the worst service ever - Since joining when they were previously trust power the internet has been sub par at best, now they have blocked my work website so I cannot even work from home unless I use mobile hotspot, the answer? They have no idea and no fixes either. I dont think I have ever had a company provide such lack of service and place the blame on the customer or make them find the temporary fixes.

Mercury asking Trustpilot for information forget on them they know I was sent a scammed wife and have the photos to prove it I promise they will get everything dime but 102.00 and they can kiss ricks how you think you going just not going gave me my money back they bank dirty as Amazon, that’s what Caucasian people do think they write you wrong that go for mercury and Amazon. I took my mercury card off of Amazon and Amazon and go see a diamond $102.80. If I don’t get my refund back from Amazon, that’s a promise and they can call up president, Reagan, far as I care

poor online services. cant cancel account online and they have limited operating times to get this sorted. they had also been calling earlier in the year and everytime i called back they didnt have "notes" as to what they were even calling about, never left voice messages. such a waste of my time calling back and they couldnt even explain why they had called in the first place

Was with them over 5 years but had a truly shocking and awful experience with their customer service team this year over something so simple….. All internal errors and non responsive call services. Had to speak to so many different people who left inadequate notes, probably because they get away with no ownership on their calls. They should be rated on each call to stop their poor service and improve their ‘care’ for performance reviews. Do not bother with their package deals.

My advise? I would NEVER go through that incompetent pain again. Do not bother with them.

Wish I could give zero stars. Their sales team and tactics are completely unethical, pressuring and full of lies. I'm disgusted with this company. DO NOT BELIEVE THEIR BS! They pressure you into saying yes on the spot without giving you the time to read any fine print and have a fully informed decision. They lie about all their services going to be cheaper, better, more efficient... but it's worse. Much worse. They do not care about their customers, only their profits.

Switched to Mercury last Saturday after their salesperson visited our home and was very persuasive. Signed up to their broadband+mobile+electricity bundle. The agent was very persuasive and stated that Mercury will reimburse charges up to 150$ by the previous provider. When called two days later to ask how I can claim this reimbursement, the hell began. Apparently the signing agent didn't put this in the conditions. 30 min on the chat, then 40 min on the phone and then another 40 min on the phone to be told by the agents that they need to contact a different team. Promised a response via email-never happened. I believe this kind of a customer service is set up specifically in this way-agents cannot make any reimbursement related decisions- to tire out the customers and make them eventually give up. I am giving up on Mercury instead. Will get out of this contract as soon as I can.

They lie too much. I had to hound them for 2 weeks as they promised more than once to call me back to activate my gas. When they did eventually call (After they cut off the property gas supply) I had already signed up to a much better provider.

If I could give zero start I would. Absolutely apailling. Rip offs.!! Money hungry buisness. Don't sign up with these guys stay clear away...

These guys business model is to sign you up and give a better price for a year, and once the contract is up they increased prices, and will not match the prices of other providers to keep a customer. The price broadband price increase was nearly twice that of some other providers, told them I would leave and cancel all services, they said fine, so I did.

Mercury need to pull their head out of wherever it is and learn about looking after customers. Had been with Trustpower for years. Post the change over (which ironically the new voice message for Mercury craps on about 'continued high levels of service') was abysmal. I did not receive a bill for over two months and had to email/call them multiple times before getting their attention. Mercury - read these reviews and lift you game!! One call to 2degrees and my modem was in my hands in 24 hrs, they asked if I wanted to move power as well; hell yes!! 24 hrs later power was removed from Mercury who do not deserve my custom. And I am paying $40 less per month for faster broadband!! My advice fellow Kiwi's is to boycott this company; they do not respect those who they are supposed to serve.

Horrible customer service. Cancelled my broadband plan with them and have been charged for the past two months. Hours on the phone to try and rectify. Still not sorted. Will be changing providers next month.