Mercury Opiniões 

My grievances with Mercury:
-Mercury does not communicate changes (despite having people's email addresses)
-Mercury's customer services is poor
-Mercury is poorly staffed, waiting times are unacceptable
-Mercury does not respond to emails (perhaps if it was a money thing?)
-Mercury does not care about customer's interests and does not give customers advise if another plan would be better
-Mercury happily passed on my personal details e.g. email address to another company without seeking consent
-Mercury is a reflection of the careless attitude that technology affords

Persistent door salesman wouldn't take "No" for an answer. Insisted he'll be back until we agree to sign on (we will call cops) when he knocked, he then turned around and peeped into my home and began speaking to me through my bathroom window whilst I was going to the toilet. I immediately jump up to handle the situation. obviously was faking his accent and broken English. Intruding on property, insisting on selling a deal I'm not in the market for. Practically threatening he'll be back Poor work ethic overall. Get a new company tactic.

Mercury is the rip-off company if it comes to electricity or gas supply most of the time they will overcharge you with their estimated reading which means even if u are you using less you end up paying double the amount.And very poor customer service.

Have 2 LPG gas cyliders through mercury, ordered 1 well before running out of gas so we always have heating, recieved an empty/faulty bottle and they had switched it for the one that had gas in it still. so no heating. When i spoke to customer service, we had to order another bottle, at our expense and pay an urgency fee, (we have a newborn and need heating). No compensation was offered and we have to pay for the inconvienence. Trash.

Mercury internet and their tech support is absolute crap… my connection goes out every 4-6 weeks and know one can tell me why. This has been an ongoing problem for over a year, unfortunately I’m in a contract for another 4 months, I will be changing providers as I’m out.

Appalling customer service, 1hr 53m on hold. Door knocker told me they would switch all my accounts but it hasn't been done so was still being charged wifi. Haven't had a reply yet from mercury. Wifi soooooo slow ans now not working. Only 4 months in unfortunately to a 1 year contract and can't wait to change back to.previous provider. Promised so much by the door knocker but hasn't been delivered.

Salesman came doorknocking offering amazing things, signed us up and then changed the rates and reneged on the Fibre offer and free appliance offer. So dishonest, wasted so much of my time and had to spend hrs on phone sorting all this out to get back to our original provider nova.

Scammers!
Signed a contract for internet and still not connected 3weeks later.

Avoid Mercury

A Mercury door knocker who came to my house last weekend was very insistent in me joining, when I told him numerous times im not interested he would carry on pressuring me to join.. It was not very nice on a Saturday. I won't be answering my door to randoms anymore

Had the Mercury wifi mesh system for about a month now. One of the worst connections with so much lag. Will not recommend to anyone.

I have just cutover to Mercury and it has been the worst experience of my life. I would not recommend them to anyone. without notifying me they cutover my broadband and then proceed to charge me for the same period the previous supplier had already charged me and then stated it was my responsibility.

The charge is too expensive; it doubled from one month to the next.

Was really disappointed in moving house where we left a full gas bottle. We were reassured at the time that we would get a refund however 4 months later. 3 phone calls and multiple tickets opened and still no refund on a full gas bottle! Disgusting business behavior.

I had ordered 2 gas bottles for my house, It's now been 10 days with no hot water. I've been on the line calling for 4 hours no response. This is just pathetic!

Up until this month, I was a Mercury power customer for 12 months. I experienced issues with my readings as my unit had an old metre reader which did not give actual readings. Whilst they did credit me for one month, there were at least three months prior where I was overcharged on average 200-300KWH per billing period. A smart reader was installed at my old property and my bills were reduced significantly (they went from 500-250KWH per month). I believe that I am owed money given that I was overcharged power for the majority of my tenancy. And just this month, I was sent my final bill which is $240 - according to Mercury, I used nearly 700KWH of power in 39 days. Honestly, as a full-time worker between the hours of 9-5 and the only one who lived in this home, I find this hard to believe. Mercury's customer service was not helpful and at times rude. It seems that I am not getting anywhere and they are still charging me the full amount of $240. I do not recommend using them for power at all.

ITS THE WORST PROVIDER AVOID AT ALL COSTS BECAUSE ITS slow and the worst deals with unfair advantages i was told i do not have fibre then they proceed to dish out a whole lot of gbps 120 or 1000

Absolute heartless horrid company

I called customer service to see if as exiting customer I can qualify for the currrnt promotion. Straight no, she made no attempt to help and wasn't bothered if I switched to another company. She told me it's ok to look around if I wanted to leave.
Almost all the dealing with Mecury's customer service very arrogant.
Don't bother joining especially there LPG service.

absurdly rude, unhelpful and incompetent.
they didnt read my gas metre for 13 months giving various lies such as the gate was locked (it doesnt have a lock) or the dogs were out (the dogs were not out and I have cameras - its just that y'all never set foot on my property). This took about 6 weeks to sort out with all sorts of bizarre excuses and lies as above.
Now two - three months after that was resolved they held back a charge for a month, meaning a double bill the following month. I asked them what happened their customer service response "did you open it?" referring to the invoice... obviously yes, that is why I am asking why did you bill me for 2 months. "because we didnt charge you last month" clearly... why didnt you charge last month? "I already told you"!!!!!! unreal. Thats their customer service response to their error expecting me to foot the bill for it.
Again all sorts of lies were given, different responses from each person I spoke with 'we had to get it in line', 'its the metre readers fault' and finally 'just ignore it'. Just ignore it.
I was sent 3 different bills following this, all different amounts, little to no explanation and when I ask for a sufficient explanation I am told again by someone different 'ive already told you'. Clearly not well enough.

If anyone had Mercury Customer Service or Mercury Resolutions on their CV looking for a position at my company they would not even get an interview. My customers wont be treated like this. Im amazed this is ok with anyone at Mercury, clearly it is.
If someone paying wants an explanation as to why we got their invoice wrong 3 times, they're going to get an explanation, not treated as if they are stupid for asking how it was issued incorrectly 3 times.

They're trying to say now that because the metre reader is reading the metre every second month (as if this is a favour to me instead of estimating zero use for 13 months then billing me for 13 months of usage at once, at the new gas prices when the usage was at the old prices) they were only going to bill me every second month.

Called Internet support twice over a couple weeks as the internet (not WiFi) is dropping. Its not them it's me, as I haven't reset (power cycle) the router and fibre ONT long enough. I only turned it off for 3 mins then on and not 5-7 mins like they have advised me. I'm also using my own router - TP-Link Archer 4000 ($400) - so it is likely my router. My house is wired with Cat 5E from new in a Star configuration.
Thats not support.