Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Item shipped fast however the initial shipping cost and import fee makes buying a t shirt unreasonable. Shipping was almost as much as the shirt. Find cost friendly options for customers .

A empresa respondeu

Classificada 5 em 5 estrelas

This is hands down one of my absolute favorite online shops! I actually prefer buying Killstar items here rather than from the official Killstar site. They consistently have new arrivals and even item... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've got THREE pairs of their shoes and all are AMAZING. High quality, sturdy, really quirky and simply different from your average off-the-shelf shoe. Heavy metal elegance at its best:). Customer sup... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Напишу пожалуй на русском мне так легче, metalshop.eu лучший интернет магазин, доставили мой товар на 3 дня раньше, подарив мне улыбку до ушей, и очень хорошие цены как и на продукт как и на доставку... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de música
  2. Loja de roupa
  3. Loja de acessórios de moda
  4. Loja de moda masculina
  5. Loja de moda feminina

Escrito pela empresa

Metal, punk & hardcore shop with official music bands merchandise. 19321 products, low prices, everything in stock! T-shirts, hoodies, shoes, pants and many more.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

222 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent service

Excellent service: prompt and good quality

3 de abril de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hello,
thank you very much for your review! We’re really happy to hear that you are satisfied with our service and product quality. 🤘
Team Metalshop

Classificada 2 em 5 estrelas

Lack of response

Lack of response when trying to get a refund. I have emailed you 3x times and tried to call but no response. It was paid via paypal credit card, so I don't have an IBAN number as you request on the return page for this credit card.

10 de abril de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hello,

thank you for your review. We are sorry to hear about your experience. However, we were unable to locate any email yet from your side in our system.

Please contact us at store@metal-shop.eu
or via the live chat available on our website so we can resolve this as quickly as possible. You may also reach us by phone – however, if another customer is currently being assisted, we are unable to handle two calls at the same time, so we kindly ask for your patience or to try again shortly.

Regarding the return form – an IBAN may be requested there, but for PayPal payments this is not needed, and the refund would be processed back to the original payment method used for the order.

Once the return package arrives, we will of course proceed with the refund as soon as possible.

We will be happy to help you sort this out.

Team Metalshop 🤘

Classificada 5 em 5 estrelas

Everything was great!

Everything was great!

21 de março de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hello,
thank you very much for your review! We’re really happy to hear that everything was great. 🤘
Team Metalshop

Classificada 5 em 5 estrelas

really nice

all is easy-peasy and i like dark chlothes.

24 de março de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hello,
thank you very much for your review! We’re glad to hear everything was easy and that you like dark clothes — sounds like a perfect match! 🤘
Team Metalshop

Classificada 3 em 5 estrelas

Item shipped fast however the initial…

Item shipped fast however the initial shipping cost and import fee makes buying a t shirt unreasonable. Shipping was almost as much as the shirt. Find cost friendly options for customers
.

23 de março de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hello,

thank you for your feedback. We are sorry to hear about your negative experience.

We would like to point out that during the checkout process, customers are informed that additional shipping costs and import fees may apply depending on the destination country. We understand this can sometimes be frustrating, but these charges are unfortunately set by carriers and local regulations, not by us.

We truly appreciate you taking the time to share your thoughts.

Team Metalshop 🤘

Classificada 5 em 5 estrelas

Great selection of shirts and beanies

Great selection of shirts and beanies. Job well done!!!!!!

1 de março de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hey! 🤘
Thanks a lot for your review!

Awesome to hear you’re enjoying our selection of shirts and beanies. Keep the metal alive! ⚡

Team Metalshop

Classificada 2 em 5 estrelas

Defective product

Arrived to Canada quickly, great selection, however the In Flames shirt decal is not centered. It's essentially a factory second. Should never have made it out of the warehouse. It's prohibitively expensive to return.

6 de março de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hi,
Thank you for your feedback and for letting us know about the issue. We’re really sorry this situation occurred. 😔

Please fill out the claims form here: https://www.metal-shop.eu/complaints-returns/, so our claims department can review the situation. We’d really like to resolve this for you.

Thank you again for your patience and for taking the time to leave a review.

Team Metalshop

Classificada 1 em 5 estrelas

The US was shown as a place where they…

The US was shown as a place where they could ship to. However, after placing my order, I was contacted a few days later and told that I could not receive my purchase. They refunded me, but I think it is a bit ridiculous to have the US as an option in the shipping list when they don't ship there.

25 de fevereiro de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hello 🤘

Thank you for sharing your feedback! We’re sorry that your experience with the EU website didn’t go as expected.

We’d like to let you know that we have a dedicated US website: https://www.metalshop.us/
where you can place orders for delivery within the US. Your EU order was unfortunately cancelled due to shipping restrictions. ⚡🎸

Thanks again for your understanding, and we hope to see you rocking with Metalshop soon! 🎶🖤

Metal regards,
Team Metalshop

Classificada 5 em 5 estrelas

Excellent quality

Excellent quality. True to description amazing customer service

18 de fevereiro de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hello!

Thank you so much for your wonderful review! 😊
We’re thrilled to hear that you’re happy with the quality and our service. Your feedback truly makes our day!

Best regards 🤘
Team Metalshop

Classificada 5 em 5 estrelas

Speed of delivery

Speed of delivery , excellent product quality

14 de fevereiro de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hey! 🤘

Thank you for your great review! We’re stoked to hear your order arrived fast and that you’re loving the quality of the product. Rock on! ⚡

Team Metalshop

Classificada 5 em 5 estrelas

Good stuff and excellent customer…

Good stuff and excellent customer service

13 de fevereiro de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hey! 🤘

Thanks so much for your awesome review! We’re thrilled to hear you’re happy with both the products and our service. Keep rocking! ⚡

Team Metalshop

Classificada 5 em 5 estrelas

Experience

Product came quickly, everything came without problems, def gonna buy again

11 de fevereiro de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hey! 🤘

Thanks a ton for your awesome review! We’re super happy to hear your order arrived quickly and without any problem! ⚡

Team Metalshop

Classificada 5 em 5 estrelas

The Best site you can find

The Best site you can find. Haven for Metal lovers. Keep it up

5 de fevereiro de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hi! 🤘

Thank you so much for your amazing review! 😍
We’re thrilled to hear that you see Metalshop as a haven for metal lovers – that’s exactly what we aim for!

We’ll keep rocking and can’t wait to see you back soon! 🤘
Team Metalshop

Classificada 5 em 5 estrelas

I'm ordering for the second time

I'm ordering for the second time. I'm very pleased, good quality. Delivery on time.

29 de janeiro de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hi! 🤘

Thank you so much for your review! 😍
We’re thrilled to hear that your second order went smoothly, that you’re happy with the quality, and that delivery was on time.

We can’t wait to serve you again soon! 🤘
Team Metalshop

Classificada 5 em 5 estrelas

Good online shopping experience

Good website. Easy to order and pay.
My only fault is having to use DHL for delivery. DHL don't provide an estimated time of delivery where I live, only the day of delivery.

27 de janeiro de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hi! 🤘

Thank you so much for your review! 😍
We’re glad to hear that you found our website easy to use for ordering and payment.

We’re sorry for any inconvenience with DHL – unfortunately, we don’t have control over their delivery notifications. We really appreciate your patience and understanding, and we hope your next order will be just as smooth!

Rock on! 🤘
Team Metalshop

Classificada 1 em 5 estrelas

claims process is terrible

claims process is terrible, communication terrible, simple short messages, no one is on the chatt

3 de fevereiro de 2026
Opinião espontânea
logótipo da METALSHOP

Resposta da METALSHOP

Hello,
Thank you for your feedback. We’re very sorry to hear about your experience.

We would really like to resolve this matter and investigate where the issue occurred. Please get in touch with us at store@metal-shop.eu
so we can assist you properly.

We appreciate your patience and hope to make things right.

Team Metalshop

Classificada 5 em 5 estrelas

Excellent as usual

Excellent as usual. Thanks!

23 de janeiro de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hi! 🤘

Thank you so much for your review! 😍
We’re thrilled to hear that everything was excellent as usual – your support means a lot to us!

Looking forward to your next order! 🤘
Team Metalshop

Classificada 5 em 5 estrelas

Never seen before product

Never seen before product. More then our expectations. Super fast response. Super fast delivery.

16 de janeiro de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hi! 🤘

Thank you so much for your awesome review! 😍
We’re thrilled to hear that our product exceeded your expectations, and that you enjoyed our fast response and delivery.

We can’t wait to serve you again soon! 🤘
Team Metalshop

Classificada 5 em 5 estrelas

Metalshop made my purchase easy and…

Metalshop made my purchase easy and offered the kind of products that greatly interest my tastes in extreme heavy metal fashion.

1 de janeiro de 2026
logótipo da METALSHOP

Resposta da METALSHOP

Hi! 🤘

Thank you so much for your amazing review! 😍
We’re thrilled to hear that shopping with Metalshop was easy for you and that you found products that match your extreme heavy metal style.

We can’t wait to see you back for more rock goodies! 🤘
Team Metalshop

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Leia mais sobre como processamos as opiniões na Trustpilot.

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