Metropolitan Shuttle Opiniões 

315
•
TrustScore: 4.5 em 5

4,5

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Classificada 5 em 5 estrelas

We enjoyed doing business with Metropolitan Bus Charter. The communication and updates were great. Our driver, Tammy was a joy to work with. She was patient with us. She even helped us distribute food... Ver mais

Classificada 5 em 5 estrelas

Great experience. Alusaine was helpful securing the right size vehicle as our guest list grew, and answered all of our questions quickly. Gave us a lot of confidence. The vehicle was perfect, and our... Ver mais

Classificada 5 em 5 estrelas

This is my second review, not sure what happened with my first. Extremely professional organization, spot on pickup and delivery to and from. Beautiful, New, large buses that shuttled us between air... Ver mais

Classificada 4 em 5 estrelas

The whole process of getting a quote and discussing the specific needs of our trip as well as answering specific questions was all great! Our driver was awesome and our pickup/drop off was very, very... Ver mais

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4,5

Excelente

TrustScore: 4.5 em 5

315 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(315)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Loved it

Loved it. We are already looking for opportunities to utilize the service again.

22 de junho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Metropolitan Shuttles services are A+…

Metropolitan Shuttles services are A+ from the beginning to the end, Mr. Lee is very professional, courteous in helping to make our trip enjoyable ,and the driver Maadan is the best he was a safe driver on time arriving and coming home was on time. The bus was nice very clean and comfortable we had a Beautiful Safe time. I will recommend Metropolitan Shuttle Bus Service.

10 de junho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

One of the best experiences in taking a…

One of the best experiences in taking a school group. The bus was great, clean had charging stations for every seat, and our drive George was the absolute best. He knew the travel routes well and was helpful in planning stops, pick up's etc. We highly highly recommend Metropolitan and hope to work with them soon again.

4 de junho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Very friendly!

They did a great job of getting us transportation when no one else could. They were punctual and friendly all around! Thanks for making our trip memorable!

4 de junho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

We were very happy with the service Metropolitan Shuttle provided us. The driver, Nikolai, was awesome. He arrived before the predicted time, always with a smile, very helpful.

3 de junho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Responsive - Smooth Travel!

We booked 4 days of local transportation in Orlando last minute. Alusaine with Metropolitan Shuttle was extremely responsive, straightforward, and easy to work with. We got everything booked within hours. Since they source to multiple companies, we had a different driver every day and a different bus everyday. This worked well since our group number changed daily and our needs changed daily. The flexibility was exactly what we needed!

All drivers showed up on time, buses were clean and everything went smoothly.

I rarely leave reviews, but when I was initially booking with this company all the negative reviews scared me a bit. I'd like to add my excellent experience to the mix. After my experience with this company, I will be using them for group trips again in the future.

Thank you Al!

20 de maio de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Company was use for a field trip for…

Company was use for a field trip for 8th graders no more than got started got pulled over for drivers swerving all over the kids had to wait hours for other bus drivers to only show up with buses that stank. This company ruined the kids first day of what should have been a amazing trip. The next day wouldn’t even show up to take them to a amusement park. This is the worst company I’ve ever seen the first two drivers should lose their jobs and the company should reimburse the schools money for putting this kids through such bs.

17 de maio de 2019
Opinião espontânea
logótipo da Metropolitan Shuttle

Resposta da Metropolitan Shuttle

Dear Alicia,

Thank you for your message. We're disheartened that the students' trip was affected this way. We have worked with the bus operator in question before without problems, and we have verified that their record with the DOT is satisfactory.

It appears that the drivers had not rested before getting behind the wheel. We're working with local law enforcement and the Department of Transportation to get to the bottom of this.

We're sorry that the buses that were dispatched didn't meet your expectations. Our main goal was to get the group to their destination as quickly as possible. We are communicating with your group leader and will continue to do our best to make amends.

Classificada 1 em 5 estrelas

DO NOT BOOK THIS COMPANY!!

DO NOT BOOK THIS COMPANY!!! Never in my life have I seen a more embarrassing and unprofessional company. You people are a disgrace. We are with the Belington Middle School 8th grade class, and you have single-handedly ruined this trip. Every single student on this trip deserves a personal apology from you people. This trip started with excitement from kids that hardly ever make it out of their small hometown, and has ended in a complete nightmare. Pathetic. We made the news in two different states because of your lack of accountability.

17 de maio de 2019
Opinião espontânea
logótipo da Metropolitan Shuttle

Resposta da Metropolitan Shuttle

Dear Trevor,

Thank you for your message. We understand your concern. We too are not happy that there was a problem with your trip. Please know that we are working with your group leader and the bus operator to get to the bottom of what happened. We have reached out to local law enforcement and have encouraged the participation of the DOT.

Classificada 5 em 5 estrelas

I couldn't have asked for a better…

I couldn't have asked for a better experience!
From beginning to end Metro Shuttles was amazing. They had the cheapest rates so I was a little wary to go with them but so happy I did! Elena was so patient and organized as I went back and forth between a few different shuttle options. Once that was finalized she gave me the contact details of my driver Martin and he was excellent as well!! Martin stayed in contact with me throughout the day of the event to make sure he knew exactly where he was going (In Las Vegas) and even did a dry run of the route (I didn't even ask!) to make sure the ride for my guests would be smooth. Seriously a GREAT experience. THANK YOU!!!

16 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

5/5 Stars

Alisha was amazing and made the trip a breeze!! The company when getting a quote was also easy to work with!

13 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service, on time, better bus then expected, driver was a bit rude, but no big deal.
Overall great night, driver gave us what we wanted. Great job Thank you Metropolitan, will definitely recommend you anytime!

3 de maio de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

When initially requested a quote we…

When initially requested a quote we Started out with a small issue of misinformation but that was quickly rectified. We had great service and a good trip. They were prompt and attentive. Will definitely use them for future trips

1 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Professional charter bus service

We had punctual and professional drivers, good communication from dispatch and reliable, comfortable vehicles on our school band trip to Chicago. Metropolitan Shuttle had it all covered!

17 de abril de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Excellent – no reservations, I would recommend this company to anyone.

15 de abril de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Didn't bother to show

My sorority hired this bus company to take us to our spring formal this past Saturday night - they never showed up. Around 30 calls were placed to the company on the day of, all of which were dodged. 165 people were stranded with no way to get to our location which caused us to lose time at our venue and have to order Ubers for those who still made it to the formal. Many people were not able to enjoy an event due to this bus company not upholding their contract. The home page of this company's website says "Because nobody should be left waiting for a bus that never comes", well that's what happened to us so be warned if you want to use this company that they just might not even bother to show up.

8 de abril de 2019
Opinião espontânea
logótipo da Metropolitan Shuttle

Resposta da Metropolitan Shuttle

Caitlin we are unable to pull your name on any of our contracts. We had several dozen sorority trips going out on Saturday. Please email Claims@ metropolitanshuttle.com with further details and we will get this sorted out for you.

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