Returns policy is terrible, much less than usual places that give 28 days to return. Not good if you order a product, and you go on holiday before being able to return as happened in my case! Unless... Ver mais
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Leia as opiniões dos outros
Fab shopping experience from this independent brand! Lovely, easy to use website, quick shipping and of course a lovely bikini set! Quality feels great and I’m excited to wear on my Greek holiday ✨ Wi... Ver mais
Being a bigger girl, I wasn’t sure on the sizing so I messaged them online and they got back to me straight away with help. Order has arrived and it fits perfect. Thank you, perfect for summer holiday... Ver mais
I saw an advertisement on Instagram and wanted to support small. I brought two bikinis from them as I wasn’t sure on sizing. They came just in time for my holiday, however they didn’t sit quite... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are a swimwear brand offering on-trend pieces for all your holiday needs.
Informações de contacto
Reino Unido
- mia-swim.com
3,5
Aceitável
37 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ordered multiple bikinis for my holiday…
Ordered multiple bikinis for my holiday as wanted to have options to choose from.
I loved them all so much I kept them all.
The quality and fit is amazing and I will definitely be a returning customer!
30 de janeiro de 2025
Opinião espontânea
Item didn’t arrive in time for my…
Item didn’t arrive in time for my holiday and was too small even after following the size guide. £8 to return it overall wouldn’t order from here again
4 de outubro de 2024
Opinião espontânea
Resposta da Mia Swim
Hi Ellie,
We’re sorry to hear the bikini didn’t meet your sizing expectations, and we really appreciate you sharing this feedback.
In terms of returns, we don’t charge a fixed return fee — the cost is covered by the customer via a courier of their choice. Typically, using Royal Mail or EVRi with a tracked service should come to no more than £4. I'm unsure which courier you selected, but I hope this helps clarify our process.
Emily x
Mia Swim Team
Do not buy from this company
Worst experience ever. Do not buy from this brand. I ordered two bikinis with express shipping in time for a holiday (it said 1-2 days delivery on the website but frustratingly but my email confirmation said 3-4 days delivery). I emailed customer service when they didn’t arrive in time and they were understanding and offered to resend the order and refund the shipping and provide a discount which I was happy to accept. I asked for tracking details and then I heard from them a further two times when all they did was ask if I’d received the package and ignore my requests for tracking details and a status update on what was going on. I emailed countless times for an update over the next few weeks and heard nothing and still have not received my order. I am now having to take it up with my credit card company. Do NOT buy from this company. They are happy to take your money but not actually provide any form of customer service. Incredibly disappointing.
20 de setembro de 2024
Opinião espontânea
Resposta da Mia Swim
Hi Harriet,
We’d like to offer some clarity around your order.
When you placed your order with express shipping, our website did state a 1–2 business day delivery window. However, as outlined on our Delivery Policy page, this timeframe does not include our processing and packing times — something we understand may have caused confusion.
After you reached out to let us know your order hadn’t arrived in time for your holiday, we responded promptly — offering to reship the items, refund your shipping fee, and provide a discount, which you kindly accepted. The replacement was shipped using a non-tracked service at that time, but we did provide proof of postage.
According to our records, the items were ultimately delivered. However, a chargeback was initiated with your bank, and the funds were returned to you — while the products were still retained. As a small business, this has been understandably disappointing, particularly as we made every effort to resolve the situation in good faith.
We truly value our customers and pride ourselves on delivering great service. In cases like this, where the products have been received and the payment reversed, it does make things especially difficult for us.
Emily x
Mia Swim Team
Low quality, good customer service
I ordered 2 colours of the same bikini, maybe I got unlucky with this style as the material felt very low quality and thin (Ischia bikini). I paid for express shipping but one of the bikinis was sent a week later than the first one, not sure why. Customer service was quick and refunded my order except for shipping cost, however I wouldn’t order from here again
21 de junho de 2024
Opinião espontânea
Resposta da Mia Swim
Hi Sam,
Thank you for your feedback.
We’re sorry to hear that the Ischia Bikini didn’t meet your expectations, but we’re glad to know that your return was handled smoothly. We’d love to offer you a discount code for your next purchase, so you can try out a different style. Each of our styles varies in lining and material, and we hope you’ll find one that’s perfect for you!
Please email us on info@mia-swim.com if you wish to take us up on the offer. Ps. quote your order number so we know it's you.
Thanks,
Mia Swim Team x
Ordered a few bikinis for my holidays
Ordered a few bikinis for my holidays, and paid the extra for express delivery… they arrived so quick and in time for my holiday! The quality is so so so good! Will be recommending and purchasing again 💕💕💕
9 de maio de 2024
Opinião espontânea
Resposta da Mia Swim
Hi Amelia,
Thank you for your feedback.
Thanks,
Mia Swim Team x
BEST bikinis I’ve ever owned
BEST bikinis I’ve ever owned. Quality is amazing and always feel good on holiday. Customer service is always great and can’t wait to order more.
5 de março de 2024
Opinião espontânea
Love Love Love
My first order was the tie-dye bikini, I’m always cautious about swimwear because it has to fit perfect to make you feel good! After my first order, my parcel came quickly and the quality is 10/10, that same bikini has been on soo many holidays with me and the material/ colour is exactly the same as the first wear! Mia swim is now my go to for swimwear, can’t recommend enough 😊😊
5 de fevereiro de 2024
Opinião espontânea
Resposta da Mia Swim
Hi Harriet,
Thank you for your feedback.
We are glad you love your pieces.
Thanks,
Mia Swim Team x
5* quality, fits true to size
Ordered swimwear for my last minute holiday & was not disappointed. The quality of the fabric 5* & unlike a lot of swimwear brands the fit is true to size. I’m a curvy girl & feeling comfortable & confident in swimwear is what I aim for so I’ll definitely be ordering again!!
4 de janeiro de 2024
Opinião espontânea
My favourite bikinis
My favourite bikinis! Been buying here since day 1 and absolutely love all my Mia swim items!
2 de fevereiro de 2024
Opinião espontânea
Absolutely love Mia swimwear
Absolutely love Mia swimwear! The quality is 10/10 and the main thing I have found is they wash really well! Highly recommend
2 de fevereiro de 2024
Opinião espontânea
Gorgeous Swimwear
Gorgeous Swimwear, ordered a swimsuit from here and it fit perfectly, the quality was amazing 🩵
Would definitely purchase from here again, my order arrived quickly without any issues
8 de agosto de 2023
Opinião espontânea
Fiji Bikini
Ordered the Fiji sea green bikini. Perfect fit, lovely quality and excellent service. Also 10% off first order. Will definitely be ordering from Mia again.
1 de fevereiro de 2024
Opinião espontânea
Resposta da Mia Swim
Hi Bev and Phil,
Thank you for your feedback.
Thanks,
Mia Swim Team x
Obsessed
I just recently ordered some bikinis for my 30th birthday trip, I was unsure on what sizing to go for so I emailed Mia Swim and they couldn’t be more helpful and friendly! Super responsive too. The quality is insane and I loveeee love love my swimwear and will definitely be ordering more.
22 de janeiro de 2024
Opinião espontânea
Resposta da Mia Swim
Hi Marzena,
Thank you for your feedback.
We are glad you loved your pieces.
Thanks,
Mia Swim Team x
Above and Beyond
I’ve just received my swimwear and the pieces are perfect. I’m so impressed with the quick delivery, especially with having a last minute holiday planned. I messaged the team to say that I need my swim pieces within 2 days, and they sure delivered. Thank you so much guys, I am so excited to wear my items on holiday. The only place I will shop now for my bikinis ❤️
1 de fevereiro de 2024
Opinião espontânea
Resposta da Mia Swim
Hi Rochelle,
Thank you for your feedback.
We are glad we could be of assistance and everything got there in time for your holiday.
Thanks,
Mia Swim Team x
Great service and quality of bikini… thank you
My girlfriend wanted a bikini for our holiday and found this company. Really easy to order and delivery arrived quickly. Girlfriend was happy and the quality was excellent.
24 de janeiro de 2024
Opinião espontânea
Resposta da Mia Swim
Hi Jason,
Thank you for your feedback.
Thanks,
Mia Swim Team x
Top Brand
Recently, I planned a surprise birthday trip for me and my girlfriend and came across Mia Swim! I have no clue about swimwear but the team were super helpful in getting her exact size! The bikinis arrived and she loved them! Great customer service and top quality - couldn’t ask for more 🙏🏼
31 de janeiro de 2024
Opinião espontânea
Resposta da Mia Swim
Hi Stuart,
Thank you for your feedback. We are glad she loved her items.
Thanks,
Mia Swim Team x
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