Excellent customer service, fantastic bags. I have 7 and packing cubes, expander lite bags and the 'bags to place within your main bag'. I can't remember the name. Excellent - it saves scrabbling aro... Ver mais
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Leia as opiniões dos outros
Wow!!! I had no idea just what went behind the beautiful bags, both for work and pleasure I’ve been buying and replacing for years!!! I am so grateful that you have continued to fight as I have no... Ver mais
Fabulous company to buy great stylish quality bags and accessories. My favourite is Aspen, great roomy classy bag. I have that style in 5 different colours. Packing cubes and large tote are great for... Ver mais
Love Mia-Tui. I have been buying their bags for years now and have never looked back. My husband reckons I have an addiction as I have never had so many bags. I always had black bags but they do so... Ver mais
Informações sobre a empresa
Sobre Mia Tui Ltd
Escrito pela empresa

Charlotte x
Emma S - Office Manager

Emma G - Operational Manager

Chelsea - Customer Service Executive

Chelsea's knowledge and attention to detail make her an invaluable member of our team, and we're lucky to have her.
Kirsty - Customer Service Executive

Meet Kirsty, one of our amazing Customer Service Executives who's in charge of managing the Mia Tui Wardrobe collection on our website. She's also responsible for putting any bags that didn't quite make the grade on our factory 2nds page.
Kirsty's top pick from our collection is The Maya backpack, which is just the right size for a day out.
Here's something that may surprise you - Kirsty's actual first name is Julia, which is her middle name.
Outside of work, Kirsty enjoys ballroom dancing, volunteers as a Beaver leader in The Scouts, and gives her time to the YMCA. She's also a big fan of musicals and loves spending time with her family.
If Kirsty could have one superpower, she would choose the power of super-speed, so she could always be on-time.
Her passion for helping customers make her an invaluable part of our team, and we're grateful to have her with us.
Charlotte - Founder & Owner

Allow me to introduce myself - Charlotte, the founder and owner of Mia Tui. I'm thrilled that you've found your way to my company and hope that you love your Mia Tui as much as I do.
My personal favourite bag is The Jennie Travel Bag - it truly makes traveling a breeze.
Here's something you may not know about me - when I lived in Hong Kong, my daughter Amelie and I were in a Jackie Chan movie. Keep your eyes peeled, though - you might miss me if you blink!
In my rare spare time, I enjoy spending time with my family and cooking up a storm in the kitchen.
I'm so grateful to have you as part of the Mia Tui family and to have made my dream a reality.
Meet Van & The Mia Tui Team in Vietnam

Let me introduce you to Van, my Vietnamese partner and friend. We met when I was searching for a factory to produce my prototype travel bag. I visited her brother's factory, but he dismissed me as I was too small. However, Van, who speaks perfect English, believed in me and my idea, and she offered to help bring Mia Tui to life.
Van started by renting a small factory, but her dedication and hard work have now led her to owning her own factory with over 60 employees. Even though we may be thousands of miles apart, we speak every day and share the same vision and passion for Mia Tui.
Van's commitment and support have been invaluable to the growth and success of Mia Tui. I'm so grateful to have her as a partner and friend, and I'm excited to continue our journey together.
Mia Tui a Family Business
Escrito pela empresa

- Where Customers Come First ❤️
- At Mia Tui, our customers mean everything to us! We are a family-run UK business and always put our customers first. Our core values are exceptional customer service, amazing products and great value for your money.
Our Promise To You
60 Day Money Back Guarantee

Return within 60 days of receiving your purchase, to be eligible for a refund.
Informações de contacto
Unit 14 Plover Close, MK16 9PS, Newport Pagnell, Reino Unido
- 01908 714562
- hello@miatui.com
- miatui.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 69% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I bought the Samantha bag as an…
I bought the Samantha bag as an everyday bag and I love it. The lining makes it easy to find things and it’s just the perfect size, big enough to hold everything for a day at work or a day out but without being too bulky.
Excellent bags!
Have bought a few different bags now from Mia Tui, especially the travel bags. They are all excellent quality, fit loads in and arrive within a few days of ordering. Would thoroughly recommend.
Always good quality items
Always good quality items. Love the organisation of the bags.
Lovely bag
Lovely bag, great offer ,very fast delivery 🚚 really pleased ,very reliable company
Easy to order and always prompt delivery
Absolutely GREAT customer service
Absolutely GREAT customer service, I ordered a bag which was larger than I expected. I emailed the company who answered my many, many questions, my return was dealt super quick, my return arrived with them before 10.30 and I had my replacement the next day.
Excellent customer service, special thanks to Emma who dealt with my enquiry. Would highly recommend!
Excellent product, delivery and customer service
Excellent product, delivery and customer service.
Compression cubes and bag strap
My order arrived quickly I saved money as it was reduced. I am really pleased with my compression packing cubes and my strap and a bonus free gift.
Colour came off bag straps
Colour came off bag straps although the bag had not been used very often. The bag is advertised as an every day bag so I was surprised. I contacted them and as the bag was purchased 18 months ago it was out of guarantee, even though I explained I had not used it regularly. I was offered "as a gesture of goodwill " some touch up paint. It was worth 10p and in a tiny plastic bag! If that's the value of goodwill then they need to think again.
Never received my order!
Never received my order due to a post code error - the company told me it was my fault and refused to do anything. I believe it was a system error created by Shopify as it also happened with a couple of products I had ordered from other companies. These companies were much more understanding and resent my orders immediately. Not so Mia Tui. Very poor customer service - the item I had ordered was a birthday present for my sister, who is a long standing customer of theirs. I have now paid for an item I never received and still have to get my sister a present! Very disappointed. I shan’t be ordering from this company again.

Resposta da Mia Tui Ltd
I have bought several bags from Mia…
I have bought several bags from Mia Tui. They have such a wide variety of styles now and a good choice of colours, including the light fabric which I have bought recently. I can’t fault the quality of the bags and their usefulness with so many pockets for your phone, keys, pens et cetera.
The delivery is good and the bags of packaged up very well. Would definitely recommend this company.
Great customer experience.
My orders were sent promptly. Really good quality. The bags had lots of useful compartments. They were given as gifts and really appreciated.
Gem of a Bag
Quick delivery.
Just returned from a 4 day city break and used every day. Felt really safe having purse, passport etc in back zipped pocket. Comfortable on back and shoulders. Deceptively large. Would highly recommend.
First purchase won’t be my last
Great backpack for my holiday
Delivered quickly and great backpack for my holidays. Just the right size for towel, sunglasses and cream, a cold drink and my book! Love it.
Not at RED as I'd hoped.
Like the design of rucksac but it is not RED as described. More fushia pink. Very disappointed.

Resposta da Mia Tui Ltd
Chargeable returns
I ordered a new bag, which arrived well packaged and quickly.
However, it wasn't quite what I was looking for, so returned.
Unfortunately I hadn't realised there would be a charge for returning. Had I known this, I wouldn't have ordered initially.
It was only £4.50 but I do think an Internet sales company should make this clearer.
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