Excellent customer service, fantastic bags. I have 7 and packing cubes, expander lite bags and the 'bags to place within your main bag'. I can't remember the name. Excellent - it saves scrabbling aro... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Wow!!! I had no idea just what went behind the beautiful bags, both for work and pleasure I’ve been buying and replacing for years!!! I am so grateful that you have continued to fight as I have no... Ver mais
Fabulous company to buy great stylish quality bags and accessories. My favourite is Aspen, great roomy classy bag. I have that style in 5 different colours. Packing cubes and large tote are great for... Ver mais
Love Mia-Tui. I have been buying their bags for years now and have never looked back. My husband reckons I have an addiction as I have never had so many bags. I always had black bags but they do so... Ver mais
Informações sobre a empresa
Sobre Mia Tui Ltd
Escrito pela empresa
I founded Mia Tui back in 2010 when I was living in Vietnam and struggling to find a travel bag that ticked all the boxes. So, I took matters into my own hands and designed my own.
Since then we've grown and I'm thrilled to say I now have a fantastic team of like-minded people who share my passion for delivering amazing customer service and love of Mia Tui.
You might have even chatted with some of them on the phone or had them pack and send your new bag for you!
Come and meet the Mia Tui Team - We're a friendly bunch.
Charlotte x
Charlotte x
Emma S - Office Manager
Meet Emma, our fantastic Office Manager who keeps us all organised and on track.
Emma's favourite bag is the The Isobel Mia Tui bag, which she loves to take out for shopping or a night out.
Emma has an artistic side that not everyone may be aware of - she has both body and cosmetic tattoos!
When she's not at work, Emma can be found tending to her garden or spending time with loved ones.
If Emma could choose any superpower, she'd choose the ability to heal.
We're lucky to have Emma on board, and we appreciate all she does to keep us organised and running like a well-oiled machine.
Emma G - Operational Manager
Allow us to introduce you to Emma, our wonderful Operational Manager who ensures our warehouse runs smoothly and orders are fulfilled efficiently.
Emma has a soft spot for The Aspen due to its stylish design, the convenience of its two compartments and the option to mix and match the strap.
But here's something that may surprise you - Emma is the proud mother of three children, all born within 8 days of each other in February, and all weighing in at 8lbs and 11ozs!
When she's not keeping things running smoothly at work, Emma loves spending time with her two puppies Muffin & Crumble and enjoys visiting the local pub.
If Emma could have any superpower, she would choose the ability to shoot nails from her hand. Not for any villainous purpose, mind you, but rather to take down any pesky cars that annoy her on the road!
We're grateful to have Emma on our team, bringing her unique skills and personality to the table.
Chelsea - Customer Service Executive
Please meet Chelsea, one of our Customer Service Executives who knows everything there is to know about what's happening in the warehouse and your orders.
Chelsea's favourite Mia Tui bag is The Fiona, which she loves to use when going out with just the essentials of her phone, keys, and cards. Not only is The Fiona practical but it's also stylish - a win-win!
In her free time, Chelsea indulges her creative side by painting and enjoys spending quality time with her family.
If Chelsea could have any superpower, she would choose the ability to become invisible. That way, she could get some much-needed peace and quiet at home.
Chelsea's knowledge and attention to detail make her an invaluable member of our team, and we're lucky to have her.
Kirsty - Customer Service Executive
Meet Kirsty, one of our amazing Customer Service Executives who's in charge of managing the Mia Tui Wardrobe collection on our website. She's also responsible for putting any bags that didn't quite make the grade on our factory 2nds page.
Kirsty's top pick from our collection is The Maya backpack, which is just the right size for a day out.
Here's something that may surprise you - Kirsty's actual first name is Julia, which is her middle name.
Outside of work, Kirsty enjoys ballroom dancing, volunteers as a Beaver leader in The Scouts, and gives her time to the YMCA. She's also a big fan of musicals and loves spending time with her family.
If Kirsty could have one superpower, she would choose the power of super-speed, so she could always be on-time.
Her passion for helping customers make her an invaluable part of our team, and we're grateful to have her with us.
Charlotte - Founder & Owner
Allow me to introduce myself - Charlotte, the founder and owner of Mia Tui. I'm thrilled that you've found your way to my company and hope that you love your Mia Tui as much as I do.
My personal favourite bag is The Jennie Travel Bag - it truly makes traveling a breeze.
Here's something you may not know about me - when I lived in Hong Kong, my daughter Amelie and I were in a Jackie Chan movie. Keep your eyes peeled, though - you might miss me if you blink!
In my rare spare time, I enjoy spending time with my family and cooking up a storm in the kitchen.
I'm so grateful to have you as part of the Mia Tui family and to have made my dream a reality.
Meet Van & The Mia Tui Team in Vietnam
Let me introduce you to Van, my Vietnamese partner and friend. We met when I was searching for a factory to produce my prototype travel bag. I visited her brother's factory, but he dismissed me as I was too small. However, Van, who speaks perfect English, believed in me and my idea, and she offered to help bring Mia Tui to life.
Van started by renting a small factory, but her dedication and hard work have now led her to owning her own factory with over 60 employees. Even though we may be thousands of miles apart, we speak every day and share the same vision and passion for Mia Tui.
Van's commitment and support have been invaluable to the growth and success of Mia Tui. I'm so grateful to have her as a partner and friend, and I'm excited to continue our journey together.
Mia Tui a Family Business
Escrito pela empresa
- Where Customers Come First ❤️
- At Mia Tui, our customers mean everything to us! We are a family-run UK business and always put our customers first. Our core values are exceptional customer service, amazing products and great value for your money.
Our Promise To You
60 Day Money Back Guarantee
We hope you love your new Mia Tui bag, but sometimes it is difficult to order on-line, that is why we offer a free exchange service.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Return within 60 days of receiving your purchase, to be eligible for a refund.
Informações de contacto
Unit 14 Plover Close, MK16 9PS, Newport Pagnell, Reino Unido
- 01908 714562
- hello@miatui.com
- miatui.com
4,9
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 69% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Parcelarrived on time
Parcelarrived on time. I am very pleased with my rucksack and looking forward to taking it on holiday. Lots of room and comfortable to wear.
6 de fevereiro de 2026
I absolutely LOVE my backpack
I absolutely LOVE my backpack, the size is great and all the pockets help me to keep my bag organized. The red colour is super cute as well
6 de fevereiro de 2026
Excellent products & customer service
This company produce to my mind the best range of bags, small, large, practical, handbags, shoulder bags, cross body bags, holdalls , backpacks you name it they have it.
Designed with style yet practical their bags are amazing and great quality at sensible prices.
The team are great too, happy, helpful, knowledgable, they are there to help and make sure customers are satisfied.
I have too many really, but theres not 1 I could part with easily.
Mia Tui never disappoints.
13 de fevereiro de 2026
Opinião espontânea
Great selection of Vegan bags
My backpack is lovely. Well packaged and delivered quickly. I highly recommend this company.
22 de janeiro de 2026
Great job & great product
Always well packed, fantastic product and kept well informed about delivery
3 de fevereiro de 2026
My favourite bags
I have got more than a dozen Mia Tui bags now and have also gifted them to my daughters and granddaughters. The quality is fantastic and customer service is second to none. No complaints at all. Love every single bag that I own.
3 de fevereiro de 2026
OMG!!! YOU NEED THIS
OMG!!!
So I recently bought The Isobel in January....and I've just used it for the first time this weekend....I actually didht think it'd work/be big enough for everything I wanted and needed it to do, how wrong I was!!
Actually perfect for a night out! Finally safe with the RFID protection in it, a perpetrated pouch for my phone, a little room for a lipstick, handcrafted and a mirror and the free little coin purse that came with ut is perfect for cash
I was mega mega impressed and I picked up compliments on it too!!
I'll be using it again that's for sure!
5 de janeiro de 2026
Beautiful bags.
I’ve bought numerous bags of different styles and colours. I love them all 😍
2 de fevereiro de 2026
Lovely backpack to replace a previous…
Lovely backpack to replace a previous one. (Not Mia Tui)
Good size for all my bits and pieces, a sturdy bag and easy to access everything inside. A neat inside zipped section and a handy zipped section on the back! Love this bag!
2 de fevereiro de 2026
Quick delivery good product as described
Quick delivery good product as described
2 de fevereiro de 2026
Customer service is amazing
Customer service is amazing, parcel did not arrive, so new parcel sent out without any issues.
Mia tui staff are all brilliant, they go above and beyond
2 de fevereiro de 2026
Fabulous customer service with nothing…
Fabulous customer service with nothing being too much trouble for them. The ladies answer emails and phone calls extremely quickly and are very friendly.
2 de fevereiro de 2026
Good quality
Good quality. I have a number of items and love their practicality with the quality of the products
2 de fevereiro de 2026
Love my Aspen!
Purchased a Bali Sling but when it arrived I realised it wasn’t big enough for my needs. So I took advantage of the option to exchange. The process was easy and fast. I am now the happy owner of an Aspen and I love the patterned strap that I chose to go with it. Thank you Mia Tui.
2 de fevereiro de 2026
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.