Milarosejewels 

Resposta da Milarosejewels

10/07/2025

Hi there,

We completely understand how upsetting this experience has felt for you — especially when it seems like your concerns aren’t being acknowledged clearly. Your frustration is valid, and we’re genuinely sorry that things have reached this point.

Let us first reassure you that Mila & Rose is a legitimate brand, and we do our best to communicate transparently — from pricing and timelines to who we are behind the scenes. We understand that discounting and marketing can raise questions, and we're always open to explaining how our promotions work. Our sale pricing follows industry norms, but we respect and appreciate when customers hold us to high standards.

Regarding your other questions, we don’t discuss personal identities of team members out of respect for privacy, but we can promise that every part of our operation — from logistics to design — is set up to serve customers with care. Mila & Rose began as a brand inspired by family, and while we’ve grown, that spirit still guides our choices.

We’d love the chance to speak directly and help resolve this with you. Please reach out to contact@milarosejewels.com so our team can assist you in a more personal and complete way.

Thank you for your time and feedback — even when it's tough to hear, we take it seriously.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

10/07/2025

Hi Keren,

Thank you for sharing your experience — we completely understand how frustrating it is when an order doesn’t match the expectations set by a brand’s story.

The intention behind Mila & Rose has always been to create affordable, heartfelt pieces inspired by personal stories. That said, we never want customers to feel misled or disappointed, and it’s clear from your message that we fell short of your expectations.

We’d love the opportunity to look into your order and find a resolution that feels fair. Please feel free to contact our support team at contact@milarosejewels.com — we’re here to help, not to hide.

Your feedback matters to us, and we’re taking it seriously as we continue to improve every part of the experience.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

10/07/2025

Hi Tara,

We’re really sorry to hear that your experience with Mila & Rose has left you feeling disappointed and frustrated — we completely understand how upsetting it is when something doesn’t arrive as expected, especially when it’s a personal purchase.

To address your concerns: Mila & Rose is indeed a registered UK company, and while some of our fulfilment partners are based overseas, we’re transparent about delivery timelines and our role as a boutique-style brand. We’ve always aimed to make jewellery that feels sentimental and accessible — though we understand that expectations around quality and finish can vary from person to person.

Regarding returns, our team does process refund requests in accordance with UK consumer law. If an item arrives faulty or not as described, even if it’s a sale item, we do offer resolution options — whether that’s a return, replacement, or refund. We’re truly sorry if our earlier response felt dismissive or unclear. Offering a discount on a future order is meant as a goodwill gesture, never as a replacement for your consumer rights.

Our goal is to resolve any issue with care and respect. If you’d be open to it, please reach out again to contact@milarosejewels.com — we’d like to take a second look at your order and make things right wherever possible.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

10/07/2025

Hi there,

We’re really sorry to hear about your experience — we completely understand how disappointing it is when a purchase doesn’t meet your expectations, especially when it’s something you were excited to wear.

It sounds like your skin reacted to one of the base metals used in our fashion jewellery, which can happen with certain body chemistries, especially if there’s sensitivity to nickel or copper. While our pieces are designed for occasional wear and clearly described as fashion (not fine) jewellery, we realise this still doesn’t take away from your frustration.

We want every customer to feel valued and respected — and never scammed. That’s the opposite of what we stand for. Mila & Rose is a registered UK company with thousands of happy customers, and we take all feedback seriously so we can improve.

If you’d be open to it, we’d love to make this right. Please email our team directly at contact@milarosejewels.com so we can find a solution that works for you.

Warm wishes,
The Mila & Rose Team

Resposta da Milarosejewels

10/07/2025

Hi Charlotte,

We’re truly sorry to hear you felt disappointed with your experience — especially when something you were looking forward to doesn’t meet your expectations. That’s always disheartening, and your reaction is completely valid.

It sounds like there was confusion around our fulfilment process, and we understand how that can lead to concern. While Mila & Rose is a UK-registered company, we work with international logistics partners to keep our prices accessible and offer a wider variety of designs. We always aim to be transparent about this in our shipping and product information, though we realise it might not have been as clear as it should be in your case.

Regarding quality — many of our customers love the lightweight, fashion-forward pieces, but we appreciate that jewellery is deeply personal and subjective. We never want anyone to feel let down.

We’d love the chance to make this right for you. If you’d be open to it, please email us at contact@milarosejewels.com so one of our real team members (not a bot!) can help resolve things personally.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

9/07/2025

Hi Elle,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you felt upon receiving your order — we understand how frustrating it is when something doesn’t meet expectations, especially with an impulse buy.

From what you’ve shared, it sounds like the experience didn’t reflect the standards we aim for at Mila & Rose. While many customers find joy in our designs, we completely respect that quality is a personal experience — and when it misses the mark, it matters deeply.

Just to gently clarify for others reading along: Mila & Rose is a legitimate business, officially registered in the UK. While our fulfilment partners span international locations to help keep our prices accessible, we always aim to be transparent in our product descriptions and policies.

We care deeply about how our customers feel — even when things go wrong. If you’re open to it, we’d love to look into this for you personally and see how we can make things right. You can reach us directly at contact@milarosejewels.com, and a real team member will respond with care.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

9/07/2025

Hi Becky,

We’re truly sorry to hear how disappointed you were upon receiving your order — we completely understand how frustrating it must feel when something doesn’t meet your expectations, especially when purchased in good faith.

We’ve built Mila & Rose around the idea of meaningful gifting — jewellery that’s accessible, heartfelt and thoughtfully made. It’s clear we didn’t meet that standard for you, and we appreciate you being honest about it. While many of our customers are happy with their pieces, we never want someone to walk away feeling let down.

Although most of our items are final sale due to clearance pricing, we always encourage customers to reach out if something arrives damaged or unusable. We’d be glad to take another look at your order and see how we can help.

Please feel free to email us at contact@milarosejewels.com — a real team member will respond personally. We genuinely want to learn from your experience and do better.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

9/07/2025

Hi Georgina,

Thank you for sharing your experience — we’re truly sorry to hear how let down you feel. When something doesn’t meet expectations, especially after trusting a heartfelt story and ordering with hope, it’s understandable to feel disappointed. Your reaction matters, and we take that seriously.

We’d like to gently clarify that Mila & Rose is a legitimate, UK-registered brand created by a small team. The prices shown on our website reflect promotional markdowns from our final closing sale. While we work with international partners to manage fulfilment — especially during our final sale period — our commitment to honest service and accessible design remains the same.

That said, if your jewellery arrived in a condition that feels below the standard you expected, we want to make things right. We care about every customer’s experience — and we’re always open to reviewing concerns, even beyond policy, when fairness calls for it.

Please reach out to us directly at contact@milarosejewels.com. We’re here to help and would appreciate the chance to resolve this personally.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

9/07/2025

Hi Orly,

We’re really sorry to hear how disappointed you feel — and we want to thank you for taking the time to share your experience. When something feels different from what was expected, especially with an emotional backstory involved, it’s natural to feel misled or let down. Your frustration is valid, and we truly regret that this has been your impression of Mila & Rose.

To clarify a few things gently: Mila & Rose is a legitimate UK-registered small brand. Our founder’s story — building the brand while raising a daughter — is personal and real. That said, during our final closing-down sale, we’ve worked with overseas partners to manage fulfilment efficiently, and we acknowledge this hasn’t always been communicated as clearly as it should.

Regarding returns: while we have policies around sale items, we always aim to be reasonable. If a customer receives something that doesn’t meet expectations — whether it’s faulty or not as described — we want to make it right. That includes offering support or solutions beyond standard policy when it’s fair to do so.

Orly, we’d appreciate the chance to resolve this directly. Please feel free to email us at contact@milarosejewels.com — we’d love the opportunity to turn your experience around.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

9/07/2025

Hi Karen,

Thank you for taking the time to share your feedback. We hear your frustration, and we’re truly sorry your experience hasn’t matched what you hoped for — especially when expectations around quality and origin feel misaligned.

You mentioned thinking you were buying from a UK-based small business. Mila & Rose is indeed a UK-registered independent brand. During our closing-down period, we’ve partnered with trusted fulfilment partners overseas to ensure we can manage the final phase of orders — but we understand how this can come across differently and we take full responsibility for any confusion.

Regarding the quality issue: we never want anyone to receive items that feel flawed or inconsistent. If the earrings you received were mismatched, that’s not acceptable by our standards either — and we’d really like to make it right for you.

We’re proud that thousands of customers have loved their pieces, but when something goes wrong, we care even more about how we fix it. Please email us at contact@milarosejewels.com with your order number so we can help resolve this for you personally.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

9/07/2025

Hi Zoe,

Thank you for taking the time to share your experience — we completely understand how frustrating this must have felt, especially when expectations aren’t met and the situation feels out of your control. You’re absolutely right to want transparency and fairness when shopping online.

To clarify: our current system processes orders very quickly due to high volumes during our closing sale. This does mean cancellations are only possible within a short window — something we try to communicate clearly at checkout, though we understand how that can still be disappointing.

That said, we never want a customer to feel misled. Mila & Rose is a small, independent brand doing its best to balance efficient service with genuine care — and if the items you received weren’t as you expected, we’d really appreciate the opportunity to make things right.

Please reach out to us at contact@milarosejewels.com with your order details. We’d love to understand more and find a resolution that feels fair to you.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

9/07/2025

Hi Carmin,

Thank you for sharing your feedback — we truly hear your disappointment, and we’re sorry to learn that your order didn’t meet your expectations. When something doesn’t feel aligned with what you hoped for, it’s understandably frustrating.

We always aim to be as transparent as possible in our product descriptions and imagery, but we know that perception of quality can vary, especially when shopping online. If you feel the item wasn’t a fair reflection of what was shown, we’d love the chance to better understand where it fell short.

Mila & Rose is in its final chapter as a small brand — and even now, during our closing sale, we’re committed to doing right by our customers. Please don’t hesitate to reach out to our team at contact@milarosejewels.com with your order details. We’re here to help and will do our best to find a solution that feels fair.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

8/07/2025

Hi Kate,

Thank you for taking the time to share your concerns — we completely understand how worrying it can feel when an order is delayed and the tracking isn’t working as expected. Especially when a story resonates emotionally, it’s deeply frustrating to then question whether that trust was misplaced. Your feelings are valid, and we’re truly sorry that this experience has caused so much doubt.

To clarify: Mila & Rose is a small, independent brand currently wrapping up operations with a closing sale. Due to the volume of final orders, we've partnered with international fulfilment services to ensure delivery, which sometimes leads to non-standard tracking links or slight delays — especially when carriers hand off between countries.

We know this isn’t ideal, and we’re working hard behind the scenes to make things clearer. If your tracking hasn’t updated, we’d be more than happy to look into it and ensure your order arrives or find another way to resolve the issue.

Kate, we truly care about every customer — and this includes following up when something goes wrong. Please send a message to contact@milarosejewels.com and include your order number. A member of our team (yes, a real human!) will follow up to help however we can.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

8/07/2025

Hi Beckyleigh,

We’re truly sorry to hear how disappointed you feel — we can imagine how frustrating it is when something you were excited about doesn’t meet your expectations. Especially when it’s a purchase made with emotion and trust, it can feel personal. Your frustration is valid, and we appreciate you taking the time to share it.

It sounds like the gap between what you expected and what arrived has been upsetting, and that’s never the experience we want anyone to have. Mila & Rose is a legitimate brand — and while we’ve leaned into emotional storytelling during our closing sale, the intention was never to mislead. The “longer delivery” note is due to our use of international fulfilment partners during this final chapter — a choice made to manage volume as our team winds down operations.

We understand that for some, our pieces may not match the sentiment or perceived quality they hoped for. Jewellery is a very personal thing, and we’re sorry this missed the mark for you.

We also want to clarify that if any customer receives an item they’re truly unhappy with — whether due to quality, damage, or change of heart — we always encourage reaching out. While our sale items fall under a specific return policy, we genuinely want to help where we can.

Beckyleigh, if you’re open to it, we’d really like the opportunity to speak with you directly and make this right. Please reach out to us at contact@milarosejewels.com — a real person from our team will personally respond.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

8/07/2025

Hi Alice,

We hear you — and we’re really sorry to see how disappointed you feel. When an order doesn’t meet expectations, especially when it feels misaligned with what was promised, it’s completely natural to feel frustrated and even misled. Thank you for sharing your experience so openly.

To clarify: Mila & Rose is a small, independent brand, and during our final clearance, we’ve partnered with international fulfilment centers to help manage remaining stock. That’s why your payment may have been processed or shipped via Hong Kong — but please know this doesn’t reflect the heart behind our brand or our intentions with customers.

We’re genuinely sorry that the packaging and product quality didn’t meet your expectations. We’ve had many happy customers over the years, but we understand that’s not helpful when you feel let down yourself. We never want anyone to walk away feeling scammed — your trust matters deeply to us.

We’d love the chance to make things right. If you’re open to it, please reach out to us at contact@milarosejewels.com with your order details, and our team will personally look into a resolution.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

8/07/2025

Hi Amy,

We’re really sorry to hear how let down you feel. It’s completely understandable — when a purchase doesn’t match your expectations, especially one tied to a meaningful story, the disappointment can feel very personal. You’re right to speak up, and we appreciate you taking the time to do so.

To clarify: Mila & Rose is a small brand that’s been run with genuine care. As part of our final clearance, we’ve partnered with fulfilment centers to ship orders globally — which can understandably cause confusion when parcels originate from overseas. That said, our team and brand story are real, and while we never want anyone to feel misled, we know how it may come across in today’s online landscape.

Regarding the other website you mentioned — we are aware of similarly branded stores using overlapping infrastructure. While this can look suspicious, it doesn’t mean the intention is dishonest. We're working to address that behind the scenes.

We never want our responses to feel automated or impersonal — we’re real people reading each message and doing our best to support customers who trusted us. If your order wasn’t what you hoped for, we truly want to make things right.

Please email us at contact@milarosejewels.com with your order number. We’ll personally look into a resolution that feels fair and respectful.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

8/07/2025

Hi Jennifer,

Thank you for sharing your experience — we completely understand how disappointing it must have felt to receive something that didn’t match the image you had in mind. Your frustration is valid, and we’re genuinely sorry that the jewellery you received didn’t meet your expectations.

To clarify: Mila & Rose is a small independent brand currently in its final chapter. We offer affordable fashion jewellery, and while we do our best to reflect this clearly in our product images and descriptions, we understand how marketing language can sometimes create a different impression — especially when emotions like trust and anticipation are involved.

We also want to acknowledge your request to return the item. If the product didn’t meet your expectations, we absolutely want to help find a fair resolution. Our team is here to support you personally.

Please reach out to us at contact@milarosejewels.com, and we’ll guide you through the next steps. We want you to feel heard and looked after — not left with frustration.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

7/07/2025

Hi Rachel,

Thank you for taking the time to share your concerns — we completely understand how disappointing it can feel when expectations don’t match reality. Your frustration is valid, especially if you believed you were purchasing a particular type of jewellery and felt misled upon learning more afterward.

To clarify openly: Mila & Rose is a small independent brand currently in its closing-down phase. During this time, we’ve partnered with international fulfilment centres — including in Hong Kong — to help manage the final wave of orders. We understand that receiving an item from overseas can feel unexpected if not made fully clear up front, and that’s something we’re working to communicate more transparently.

Regarding materials and hallmarks: our jewellery is costume jewellery, and we do not claim to sell solid gold or hallmark-stamped pieces. Our goal has always been to provide affordable, giftable pieces with a personal touch — but we understand that may not align with what every customer is seeking.

That said, your experience matters to us. If the product you received didn’t reflect what was advertised, or if you feel disappointed with your purchase, we’d like the chance to make it right.

Please feel free to contact us at contact@milarosejewels.com so we can assist you personally and find a resolution you feel good about.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

6/07/2025

Hi Jane,

Thank you for taking the time to share your experience — we’re genuinely sorry to hear how disappointing and frustrating this has been for you. When something arrives damaged or falls short of expectations, especially when intended as a gift, it can feel like more than just a product issue. We fully understand your disappointment and take your concerns seriously.

You mentioned that one of the items arrived damaged and that the others were not suitable for gifting due to perceived quality. That’s understandably upsetting, and we’re sorry our initial response didn’t resolve this in a way that felt fair or reassuring. While we do try to offer partial refunds as a first step, we never want a customer to feel like they’re being dismissed — especially when a product is genuinely unwearable.

We also want to reaffirm that Mila & Rose is a legitimate small business, and even as we wind down, our commitment to customer care remains. We’ve supported thousands of customers over the years, and we’re still here to make things right when something doesn’t go as it should.

Jane, if you're open to it, we’d appreciate the opportunity to revisit your case with fresh eyes. Please reach out to us again at contact@milarosejewels.com so we can look into a resolution that better reflects the situation.

Warm regards,
The Mila & Rose Team