Milarosejewels 

Resposta da Milarosejewels

13/07/2025

Hi Keri,

Thank you for sharing how you feel — we can hear how disappointed and frustrated you are, and we're truly sorry your experience has brought you to this point. No one likes feeling misled, especially when a purchase feels personal.

We’d like to gently clarify a few things, not to challenge your view, but simply to bring a bit more context. Mila & Rose is a small team working across borders with international fulfillment partners to make our jewellery accessible to a wider community. We understand how that can feel surprising if you expected something more traditionally ‘local’ — and we never want that to feel like a betrayal of trust.

As for the closing message: the story shared reflects a real personal decision behind the brand — not a sales tactic, but a heartfelt moment we tried to communicate openly. We understand that marketing can sometimes feel overdone, but we try to keep it as real and human as possible.

We’d really love the opportunity to make this right. If your order hasn’t arrived, that’s something we absolutely want to fix. Please reach out to us directly at contact@milarosejewels.com so we can resolve this with care and speed.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

13/07/2025

Hi Victoria,

We’re genuinely sorry to hear how upset and let down you feel. It’s clear that you placed your trust in us and walked away with deep frustration — and we never take that lightly.

Your message is being read by a real human, not a chatbot. Behind Mila & Rose is a small team that truly cares — and while we understand the story behind the brand might not resonate with everyone, it’s always been shared with honesty and vulnerability.

We want to be transparent: we do accept refunds on non-sale items, and always cover cases involving faulty products. We also communicate these terms clearly on our site to avoid confusion. That said, if your experience hasn’t matched our promise, we’d sincerely like the chance to understand what went wrong and fix it.

If you’re open to it, please email us at contact@milarosejewels.com with your order details. You deserve to feel heard, and we’ll make sure someone helps you directly.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

13/07/2025

Hi Melissa,

We completely understand how frustrating it feels when something doesn’t match your expectations — especially when you believed you were supporting a small business with a personal story behind it. Your disappointment is valid, and we’re sorry you’re feeling this way.

To clarify: our refund policy does allow for returns on full-price items, and we also always honour refunds for anything damaged or faulty, no questions asked. That said, you’re absolutely right to note that most of our items are currently offered at promotional pricing during our final chapter. That’s been a genuine effort to offer heartfelt value while closing this business — not a loophole, and certainly not meant to mislead.

We’ve never claimed to manufacture locally — we work transparently with production partners overseas, as most jewellery brands do, to keep our designs affordable. But quality still matters deeply to us, and we hate hearing you felt disappointed in what you received.

If you’re open to it, we’d love the chance to make things right. Please email us directly at contact@milarosejewels.com with your order details — we’ll personally review your case and do our best to resolve it.

Thank you again for your feedback — we’re listening.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

12/07/2025

Hi Pagan,

We’re really sorry to hear this was your experience. It’s completely valid to feel disappointed when something you were looking forward to doesn’t meet expectations — especially after waiting for it to arrive.

From what you shared, it sounds like the bracelet didn’t match the quality you had in mind. That’s not the impression we ever want to leave. Our pieces are carefully selected and designed to balance sentiment, style, and accessibility — but we understand that perceptions of value and design can be deeply personal.

You’ve already reached out about a refund, and we absolutely want to make sure your request is handled fairly and respectfully. If you haven’t heard back yet, please email us again at contact@milarosejewels.com — we’ll prioritise your message to find the best possible solution.

Thank you for taking the time to share your experience — we take feedback like this seriously and always use it to improve.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

12/07/2025

Hi Alice & Jamie,

We’re truly sorry to hear how disappointed and misled you feel — that kind of experience can understandably feel upsetting, especially when expectations and reality don’t seem to align.

We want to address your concerns openly and honestly. Mila & Rose is a small independent brand, and while we do partner with global fulfillment services to keep our prices accessible, every piece is designed and selected with care. Our shipping partner (Yodel in this case) may vary based on region, but we always aim to communicate clearly and transparently throughout the process.

It sounds like your necklace didn’t meet your expectations in quality or presentation, and that’s never the experience we want to leave customers with. Our refund policy does note that discounted items fall under our final sale terms, but we never use that to avoid responsibility. When items arrive damaged or significantly misrepresented, we always encourage customers to reach out so we can make it right.

We’d love the opportunity to sort this out with you personally. Please email us at contact@milarosejewels.com with your order number — we’ll do our best to resolve this in a way that feels fair.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

12/07/2025

Hi Dawson,

We’re really sorry to hear how disappointed and frustrated you feel. That reaction is completely valid — when something doesn’t meet your expectations, especially after waiting, it can feel incredibly upsetting and unfair.

Your experience is not what we want for our customers. It sounds like the items you received fell far short of what you hoped for, and we’d never want anyone to feel misled. While we work with carefully selected production partners to bring our designs to life, we understand how important it is that what arrives matches what was promised.

Please know: Mila & Rose is a real, small brand — built with care, not shortcuts. We take every concern seriously and are here to make things right where we can. Many of our customers are genuinely happy with their pieces, but if yours didn’t meet our standards, we absolutely want to know and help.

Could you reach out to us at contact@milarosejewels.com with your order number and a brief summary of what went wrong? We’ll personally review your case and look into a resolution for you.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

12/07/2025

Hi there,

We’re genuinely sorry to read how this has made you feel — we understand how disappointing and worrying it can be when you've placed your trust in a brand and things don’t go as expected.

To clarify: Mila & Rose is very much a real brand, and we’re currently experiencing a high volume of orders and messages, which has unfortunately caused some delays in both shipping and customer service responses. That’s not the experience we aim to deliver, and we hear your frustration loud and clear.

We also want to reassure you that even while the website was temporarily offline for maintenance, our operations have remained active — and all confirmed orders are still being processed and delivered.

If your package still hasn’t arrived, we’d love to personally look into it and make things right. Please reach out to our care team at contact@milarosejewels.com with your order number — we’re here and ready to help.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

12/07/2025

Hi there,

We completely understand why you'd feel upset after coming across what looks like conflicting or familiar content online. Your concerns are valid, and we're genuinely sorry that your experience has led to so much frustration and mistrust.

The internet can sometimes amplify confusion, especially when different brands use similar storytelling formats. That said, we want to assure you — Mila & Rose is a real brand, built around a very real personal story, and while our designs are affordably priced and manufactured abroad, they’re curated with intention and care.

We know not everyone will connect with our aesthetic or pricing, and that’s okay. But calling something a “scam” when products are delivered and refunds are offered — even partially — can sometimes overlook the nuance and the efforts behind the scenes.

We’re always open to feedback and committed to making things right where we’ve fallen short. If you’re open to continuing the conversation privately, we’d be more than happy to look into your order and see how we can improve your experience. You can reach us directly at contact@milarosejewels.com.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

12/07/2025

Hi Melanie,

We hear your frustration, and we’re truly sorry that your experience left you feeling disappointed — especially when it involved something meant to make your daughter’s birthday special. That matters to us more than you know.

We want to be upfront: our designs are created with care and personal meaning, but we understand that expectations can differ, especially when it comes to value and quality. We never want anyone to feel they’ve overpaid or misunderstood what they’re receiving. That’s why we’ve tried to be as transparent as possible with product images, pricing, and policies.

That said, we completely understand that a partial refund offer doesn’t always feel like enough — especially if emotions are running high. We're always open to looking at a solution that feels fair, and we appreciate when customers reach out to continue that dialogue, even when it's tough.

While it may not change how you feel today, we want to reassure you and others reading that we’re a real, independent brand — not a scam — and we take every piece of feedback seriously.

If you’re open to one more conversation, we’d love to make things right. You can email us directly at contact@milarosejewels.com with your order number. We're listening.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

12/07/2025

Hi Kate,

We’re genuinely sorry to hear this has been your experience — it’s completely understandable to feel disappointed when something doesn’t fit or meet expectations, especially when you were excited to receive it.

It sounds like the sizing didn’t work out for you, which can be so frustrating. We always want our customers to feel confident and comfortable in what they purchase. While our sale items are final due to the nature of our closing event, we still try to offer options — like size exchanges or partial store credit — wherever possible, and we’re truly sorry if that felt unsatisfying in your case.

Please know that we’re a real, small team behind Mila & Rose. We care deeply about every order and every customer, even in a busy and emotional season like this one. If you’re open to it, we’d love the chance to take another look at your case to see what can still be done.

You can reach us directly at contact@milarosejewels.com — just mention your order number and this review. We're here to help.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

12/07/2025

Hi Zoe,

We completely understand how upsetting it is to place an order and feel left in the dark — especially when it seems like there’s no clear path to resolution. Your frustration is valid, and we’re genuinely sorry you’ve had this experience.

Your comment about the site not being accessible concerns us too, and we want to reassure you: Mila & Rose is still operating and responding to customer messages, even during a very busy period. Sometimes, a technical update or high traffic can temporarily affect site access — not ideal, and we’re working to prevent it in the future.

We’d never want a customer to feel scammed. While our fulfilment partners can sometimes take longer during peak times, especially with high order volume, you should absolutely receive your parcel or a resolution. If your order hasn’t arrived yet, we want to look into it personally for you.

Please reach out to us directly at contact@milarosejewels.com with your order number — someone from our small team will make it right as quickly as possible.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

12/07/2025

Hi there,

We hear your frustration, and we’re truly sorry this experience left you feeling let down and upset. No one wants to feel misled — especially when it comes to something as personal as a gift or purchase that should bring joy.

It sounds like there were several points where we missed the mark for you — from the condition in which your ring arrived to how our team handled your refund request. That’s not the experience we ever aim to deliver, and we appreciate you sharing it honestly.

We know how sensitive online purchases can feel, especially with so many brands out there. Mila & Rose was created with heart and intention, and while we’re a small brand with limited resources, that doesn’t excuse moments where we fall short on expectations. We are always improving, and feedback like yours helps highlight where change is needed.

We’d like the chance to resolve this fairly. If you’re open to it, please email us directly at contact@milarosejewels.com with your order number. A member of our small team will personally review the case with care and ensure we explore the best next steps together.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

11/07/2025

Hi Sarah,

Thank you for taking the time to share your experience. We completely understand how frustrating it can be when an order doesn’t meet expectations — especially when trust feels compromised. Your concerns are valid, and we’re truly sorry for the disappointment this has caused.

It sounds like there’s been some confusion around our returns policy and the origin of your item. While we strive to keep our product descriptions and sourcing details clear, we understand how certain elements — like fulfillment times or materials — can lead to frustration if they don't align with what was expected.

Our 30-day money-back guarantee absolutely applies to items that arrive damaged or not as described. If something about your experience fell short, we’d really like the chance to make that right. We're a small brand that works hard to earn customer trust, and hearing feedback like yours helps us grow and improve.

We’d love to speak with you directly and work toward a fair resolution. If you're open to that, please reach out to our team at contact@milarosejewels.com — we promise to take a fresh look at your case with care.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

11/07/2025

Hi Angelina,

We’re truly sorry to hear that your experience didn’t meet expectations. Feeling disappointed — especially when it involves something you were excited to receive — is incredibly frustrating, and your feedback is completely valid.

You mentioned concerns about product quality and our resolution process. While our aim is always to make things right, we understand that our proposed solution may not have felt fair from your perspective. That’s not the feeling we ever want to leave with any customer.

Our support team reviews every case with care, and although we do offer partial refunds in certain situations, we’re always open to hearing more if something has gone unresolved or doesn’t feel right. Mila & Rose was built on a foundation of trust, creativity, and customer care, and we take pride in serving thousands of returning customers who love what we create.

We’d love the chance to understand more about what happened and see if we can do better for you. Please feel free to reach out again directly at contact@milarosejewels.com, and we’ll make sure your message receives personal attention.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

11/07/2025

Hi Marie,

We’re really sorry to hear how let down you feel. It’s completely understandable to be upset when a shopping experience doesn't meet your expectations — and your frustration comes through loud and clear.

You mentioned feeling misled, and that’s something we take seriously. Mila & Rose was created with care and intention, and while not every purchase lands perfectly, it’s never our aim to disappoint. We’ve helped thousands of customers find meaningful pieces, but we know trust is earned, not assumed.

If something about your order felt off — in quality, shipping, or communication — we’d really like the opportunity to look into that with you. Please reach out directly at contact@milarosejewels.com so we can support you personally and work toward a fair solution.

Thank you again for taking the time to share your experience — your voice matters to us.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

11/07/2025

Hi there,

We’re genuinely sorry to read how disappointed and upset you feel — that’s not the experience we ever want for our customers, and we completely understand how frustrating it is when expectations aren’t met.

You mentioned the long shipping time and concerns about quality, and we hear you. Some of our items do ship from international fulfillment centers to keep prices accessible, especially during busy periods. That said, delays and misaligned expectations can understandably lead to disappointment, and we’re here to help make things right.

We never want anyone to feel stuck with a product they don’t love. Our team works hard to resolve issues fairly, and we’re always open to further reviewing a case, especially when a customer feels unheard. We're also proud that many customers love their jewelry — but we know that’s not everyone’s experience, and your feedback matters.

Please reach out directly at contact@milarosejewels.com with your order details. We’d love the chance to look into this properly and find a resolution that feels fair to you.

Thank you again for sharing your experience — even when it’s tough to hear.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

11/07/2025

Hi Kayleigh,

We’re truly sorry to hear how disappointed and frustrated you feel — that’s a valid emotion when something doesn’t meet your expectations, and we never want any customer to feel ignored or let down.

From what you shared, it sounds like your experience has been compounded by a delay in communication, which we understand only adds to the frustration. That’s on us, and we’re looking into what went wrong with your support thread so we can follow up promptly.

As for the jewelry, we completely hear your concern about expectations not being met. While Mila & Rose pieces are designed to be playful and affordable — not fine or vintage jewelry — we stand by our goal to create thoughtful, accessible designs that bring a little joy. We also take accusations like “fake reviews” seriously and want to reassure you: all reviews, positive or negative, are visible, and many customers have been genuinely happy with their orders. But that doesn’t diminish your experience — and it’s why we’re here now.

We’d really appreciate the chance to resolve this with you personally. Please send a quick note to contact@milarosejewels.com, and we’ll make sure it’s picked up by a human, not a bot.

Thanks again for your honest feedback — we’re listening.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

11/07/2025

Hi Sharon,

We’re really sorry to hear how let down you feel — disappointment like this can leave a bad taste, and we hear you.

From your message, it sounds like the product and experience didn’t match what you had hoped for, which is the last thing we ever want. We know that trust matters — especially when it comes to online shopping — and we’re committed to being open, responsive and fair with every customer who gives us a chance.

Mila & Rose is a small team that truly cares about the experience behind each order. While our fulfillment and production partners span international borders, our brand is built on transparency, love for design, and treating customers with respect. We’re genuinely not here to mislead anyone — and we're always open to listening and making things right if expectations aren’t met.

If you’re open to continuing the conversation, please email us at contact@milarosejewels.com. We’d love the chance to personally assist and help turn this around for you.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

11/07/2025

Hi Beverley,

We’re truly sorry to read how upsetting this experience has been for you — that level of frustration is completely understandable when something you’ve been waiting for feels uncertain or unresolved.

From what you’ve shared, it sounds like there’s been confusion with your tracking updates and delivery information, which we absolutely want to get to the bottom of. While delays and mis-scans with international couriers do occasionally happen, they should never come at the cost of your peace of mind — and certainly not lead to a feeling of being ignored or misled.

At Mila & Rose, we’re a small but committed team, and we care deeply about ensuring every order gets where it needs to go. We never take a customer’s trust lightly, and it’s upsetting to know we’ve lost yours in this instance.

If you’re open to it, please reach out to our support team again at contact@milarosejewels.com with your full name and order number — we’d really like the chance to look into this with fresh eyes and make things right for you.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

10/07/2025

Hi Helen,

We’re really sorry to hear how disappointed you are — that’s never the experience we want anyone to walk away with. If your expectations weren’t met, we completely understand how frustrating that must feel, especially when you were likely looking forward to something special.

From what you’ve described, it sounds like the jewellery didn’t feel in line with what you hoped for. We never want anyone to feel misled — and while our collection is priced accessibly, each piece is designed with care and crafted to meet the standards we set. If something in your order arrived damaged or felt far from what was shown, we’d truly appreciate the chance to take a closer look.

We care deeply about our customers’ experiences, and we’re more than willing to make things right where we’ve fallen short. Please reach out to us directly at contact@milarosejewels.com — we’d love to understand more and find a resolution that feels fair to you.

Thanks again for your feedback,
The Mila & Rose Team