I've used Milk aid for 5 years. Newborn became intolerant to lactose after a viral infection and other brands were not settling his tummy, only Milk aid completely made him have normal stools. This la... Ver mais
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Both me and my partner struggle with lactose intolerance. We had opportunity to try Milkaid products, capsules and drops and they work wonders. They offer range of different options, so everyone can f... Ver mais
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As someone who absolutely loves dairy products but struggles with lactose intolerance, Milkaid has been a game-changer for me. I’ve always missed enjoying milk, cheese, and ice cream without worry... Ver mais
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After being lactose intolerant for years it has been great to have finally found a great easy to use product that enables my self and my husband to enjoy milk again. Wehave been using milkaid lact... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Being lactose intolerant used to mean giving up milk, dairy foods and the important nutrients, minerals and vitamins they provide. The Milkaid range of products contain lactase enzyme, a safe natural enzyme that is usually found in the digestive system. It works by breaking down the complex milk sugar lactose, into two more easily digestible sugars – glucose and galactose. Lactase enzyme improves lactose digestion in individuals who have difficulty digesting lactose. You can now enjoy milk and dairy foods again, without upset.
Informações de contacto
1B (First Floor) The Herbert Building The Park Carrickmines, D18 K8Y4, Dublin, Irlanda
- info@milkaid.com
- milkaid.com
4,6
Excelente
289 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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The new tablets taste better
The new tablets taste better, but are thicker. I prefer the thinner tablets, but with the new taste. Would choose the new tablets over the old ones.
4 de dezembro de 2024
Opinião espontânea
Resposta da Milkaid
Dear Gill
Thank you so much for sharing your feedback with us on Trustpilot. We’re delighted to hear that you’re enjoying the improved taste of our new tablets!
We understand your preference for the thinner tablets and appreciate your honest comments about the thickness of the new ones. Feedback like yours helps us continue to refine our products to meet the needs of our customers.
We’re thrilled that you’d still choose the new tablets, and we’ll certainly share your input with our product development team for future improvements. If you have any further suggestions or questions, please don’t hesitate to reach out.
Thank you for being a valued customer!
Kind regards,
The new formula is so much better than…
The new formula is so much better than before - always worked and help me enjoy a normal diet. Best brand ever.
4 de novembro de 2024
Opinião espontânea
Resposta da Milkaid
Dear Annie,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying the new formula and that Milkaid continues to help you enjoy a normal diet without any worries.
Your kind words truly motivate us to keep delivering the best possible products for our customers. We’re so glad to have earned your trust as the "best brand ever"—it means a lot to us!
If there’s ever anything we can assist you with or if you have more feedback to share, please don’t hesitate to reach out. Thank you for being such a valued part of the Milkaid family!
Kind regards,
I'm not sure about the new formula
I like Milkaids, they definitely work well for me.
I recently received their new formulation of the Adult Raspberry Chewables for free. I wouldn't really say its an improvement. It's okay, but I honestly preferred the previous version. These are veeeeeeery powdery. Like have you ever tried to chew a glob of powdered sugar? The flavour seems to be sweeter than previous versions with a faint raspberry flavour. I normally take 6 at a time, but I only took one to test (as I still have old packs I want to get through first) and I not sure how I'd feel with all that powder in my mouth at once... For their effectiveness its definitely 5/5 stars, but when comparing the old version to the new one (which is what they asked me to do) its 3/5, maybe even 2/5 if i ignore the effectiveness. Overall, I'll still continue to use Milkaid as I like being able to have lactose when I want, but I'm not sure this new formula is an improvement
3 de dezembro de 2024
Opinião espontânea
Resposta da Milkaid
Dear KL,
Thank you so much for taking the time to share your detailed feedback with us. We’re thrilled to hear that Milkaid continues to work well for you and helps you enjoy lactose when you want—your satisfaction is incredibly important to us!
We appreciate your honest thoughts on the new formulation of the Adult Raspberry Chewables. While we’re glad you’ve found them effective, we’re sorry to hear that the texture and flavor didn’t meet your expectations compared to the previous version. Your comparison is invaluable, as it helps us better understand what our loyal customers value most in our products.
We’re constantly striving to improve, and your comments about the powdery texture and sweetness will be shared with our product development team. Customer feedback like yours plays a vital role in shaping our decisions, and we take it very seriously.
Thank you for your continued support and for being a part of the Milkaid community. If there’s anything further we can assist with or if you have additional suggestions, please don’t hesitate to reach out.
Kind regards,
New formula same problem as the last new formula…
I used to take the original Milkaid tablets several times a day, never left home without them. But then about a year ago they changed the ingredients to ‘improve’ the formula and put sorbitol in, this is a trigger for many people with IBS who follow a low FODMAP diet. I wrote to them and complained explaining this. Recently they updated their ingredients and offered me some samples of the new tablets, I was very excited to get my “magic tablets” back. Thankfully they had removed the sorbitol. But after a day of eating them with ice cream and cheese and milk I found my stomach was hurting a lot. Re-read the ingredients and realised they’d swapped the sorbitol for maltodextrin, another high fodmap trigger. So that’s that then, they are no use to me. I wish they hadn’t changed the original formula. They explained to me that it was to accommodate diabetics which is fair enough, but they could just take out the sugar and the flavour. The flavour is unnecessary anyway and just makes what ever you eat it with taste funny. Raspberry flavoured cheese is horrible until the raspberry flavour goes away. I don’t need a tablet to taste nice, I need it to work. Luckily for me I no longer need Milkaid as I found Natural Lactase Enzyme by Best Naturals which do the job without adding any triggering ingredients and they don’t make food taste funny either. If Milkaid bring back a tablet without any FODMAP triggers I will still go back to them as I like the convenience of chewable tablets and they eased the pain for many IBS triggers not just lactose, but unless they send me them to try again I’m unlikely to go looking for them as other tablets work better currently.
10 de novembro de 2024
Opinião espontânea
Resposta da Milkaid
Dear Beth,
Thank you for taking the time to provide such detailed and thoughtful feedback. We’re truly sorry to hear that our recent formula changes haven’t worked for you as you had hoped, especially given your long-standing reliance on Milkaid. Your loyalty and the trust you placed in us mean a great deal, and we’re disappointed that we couldn’t meet your needs this time.
We completely understand your frustration regarding the inclusion of ingredients like maltodextrin and sorbitol, particularly for individuals following a low FODMAP diet or those with IBS sensitivities. Balancing the needs of various dietary requirements is a challenge we take seriously, and we deeply regret that these changes have had a negative impact for you.
We appreciate your suggestion about simplifying the formula by removing unnecessary flavors and focusing purely on functionality. Your insight is invaluable, and we’ll be sure to share it with our product development team for future consideration.
We’re glad to hear you’ve found an alternative that works for you, but we hope that one day we can create a product that meets your expectations and dietary needs again. If there are any updates to our formula or if we develop a version without FODMAP triggers, we’d be more than happy to let you know and provide you with samples to try.
Thank you again for your honest feedback, and we’re sincerely sorry for the inconvenience caused. If there’s anything further we can do to assist or if you have more suggestions, please don’t hesitate to reach out.
Kind regards,
They actually do work!
I’ve been using Milk Aid for a while! When The new formula came out a few months ago I was really disappointed with the texture so I contacted Milk Aid to let them know. They then informed me they were changing the tablets to a newer formula and sent me out a sample. They’ve taken the feedback on board and the newer formula seems to be spot on 👏 Thankyou so much for listening to the feedback regarding the texture and for going above and beyond to ensure your customers are happy. Looking forward to trying new flavours!
2 de dezembro de 2024
Opinião espontânea
Resposta da Milkaid
Dear Ms Price,
Thank you so much for your thoughtful feedback! We’re so pleased to hear that the new formula is now meeting your expectations. We truly appreciate you taking the time to share your thoughts with us regarding the texture, and we're grateful for your patience as we worked to make improvements.
Your input plays a vital role in helping us deliver the best possible product, and we’re delighted that you’re happy with the updated formula. We’re excited to hear you’re looking forward to trying new flavours – we’re always working on ways to enhance our offerings, and your feedback continues to be invaluable in that process.
Thank you once again for your continued support and for being part of the Milkaid community. If you have any further thoughts or suggestions, we’d love to hear from you!
Best regards,
Received samples of new product and…
Received samples of new product and very pleased! 😁
Great company and customer service, thanks for listening to our feedback!
Interested in the Max as my son prefers non flavoured
15 de novembro de 2024
Opinião espontânea
Resposta da Milkaid
Thank you for your wonderful feedback! We’re so glad to hear you’re pleased with the samples and that you’ve had a positive experience with Milkaid.
Listening to our customers is incredibly important to us, and we’re always striving to meet your needs. It’s great to know you’re interested in Milkaid Max—its unflavored formula is perfect for those who prefer a simpler option, like your son.
If you have any questions or need assistance finding Milkaid Max, feel free to reach out. We’re here to help!
Best wishes,
The Milkaid Team
The latest formula is better than the…
The latest formula is better than the “new and improved formulation” that was the worst but non as good as the original. The strawberry junior flavour is probably the closest to the original in terms of sweetness!
Most people that are lactose intolerant are usually consuming a dessert that contains dairy 🥛 which was why the original was fine. The people who complained that the tablets was too sweet should have just purchased a plain lactase enzyme tablet. Just bring back the original formula.
9 de novembro de 2024
Opinião espontânea
Resposta da Milkaid
Thank you for your feedback! We appreciate hearing about your experience with our different formulas, and we’re glad to know you feel the latest formula is an improvement. We understand that flavor and sweetness levels are important, especially for those enjoying dairy-based desserts.
Your insights on the strawberry Junior flavor being closer to the original in sweetness are helpful, and we’ll pass along your request to bring back the original formula to our product development team. We aim to make Milkaid products enjoyable and effective for everyone, and feedback like yours helps us continually improve.
Thank you again for sharing your thoughts with us!
Resposta da Milkaid
Thank you so much for your positive feedback! We’re thrilled to hear that you were happy with the fast delivery and the quality of our product. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you ever have any questions or need assistance, please don’t hesitate to reach out. Thanks again for choosing Milkaid!
So easy to do business with
Ordering process was simple and delivery was prompt. The product was exactly as was advertised which is always a bonus! Easy and reliable company to buy from.
2 de outubro de 2024
Resposta da Milkaid
Hi there!
Thank you so much for your fantastic feedback! 😊 We’re so happy to hear that you found the ordering process simple and that your delivery was prompt. It’s great to know that the product met your expectations—making things easy and reliable for our customers is what we strive for!
If you ever need anything or have any questions, don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Milkaid Team 💙
2 weeks and still haven't received the…
2 weeks and still haven't received the product nor any updates regarding dispatch etc. Disappointing if it's a scam..
*Update - 5 days after they promised to send an email to investigate this further I still have not heard anything. Where is this email coming from that it takes so long to arrive 🤔?
24 de setembro de 2024
Resposta da Milkaid
We’re very sorry to hear that you haven’t received your product yet, and we completely understand your frustration. I assure you that we are not a scam, and we are committed to providing our customers with the best service possible.
We send an email to: nurkzu@gmail.com so we can look into your order and provide you with an update. We’ll make sure this gets resolved for you as quickly as possible.
Thank you for your patience, and we apologize again for the inconvenience.
Best regards,
minor problem resolved and still great service and a great product
I have been using milkaid products years now and had a problem with the milk drops. They provided a great response and promptly sent a replacement. Great product and great service....
Kudos and thank you!
1 de outubro de 2024
Opinião espontânea
Resposta da Milkaid
Hi there!
Thank you so much for your kind words and for being a loyal Milkaid customer over the years! 😊 We're sorry to hear you had an issue with the milk drops, but we’re glad we could provide a quick resolution and that you’re happy with the service. It’s always our goal to make sure our customers are well taken care of!
Kudos right back to you for your support—we truly appreciate it! If you ever need anything else, don’t hesitate to reach out.
Best regards,
The Milkaid Team 💙
Inflation? Come on.
The product is good, but the fact that it's gone up 2.5x in price since I've been relying on it is not.
18 de setembro de 2024
Resposta da Milkaid
Hi Daniel,
Thank you for your feedback and for choosing Milkaid! We’re glad to hear that you find the product effective. We understand your concern about the price increase, and we apologise for any frustration this may have caused.
We’re constantly working to ensure our products remain high-quality and accessible, but sometimes factors like production costs and market conditions can lead to price changes. We truly value your loyalty and appreciate your understanding.
If you have any further questions or need assistance, please don’t hesitate to reach out to us directly.
Best regards,
Please bring back the old tablets
Please, I beg you, bring back the old tablets. New ones are chalky and horrible. Make me gag.
25 de setembro de 2024
Opinião espontânea
Resposta da Milkaid
Hi Taylor,
Thank you for taking the time to share your feedback with us. We're sorry to hear that you're not enjoying the new tablets. Your experience is very important to us, and we genuinely appreciate your honest input.
We’re always striving to improve our products, and we understand that changes can sometimes be challenging. I’ll make sure your feedback is passed on to our product development team, as we take customer opinions seriously.
In the meantime, if there’s anything we can do to assist you, please don’t hesitate to reach out directly. We truly value your loyalty to Milkaid and hope we can continue to support your needs.
Best regards,
Resposta da Milkaid
Thank you for your fantastic review! We're delighted to hear that you had a great experience with our fast delivery and service. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Customer Seevice
It took a bit longer than expected to get in touch with customer service, but once Arcaya was involved it was prompt resolution.
11 de setembro de 2024
Opinião espontânea
Resposta da Milkaid
Thank you for your feedback! We apologise for the delay in getting in touch initially, but we’re glad to hear that once Arcaya was involved, the issue was resolved promptly. Your experience is important to us, and we’ll continue working to improve our response times. If you have any further concerns, don’t hesitate to reach out!
Best regards,
The Arcaya Team
New formula pathetic n disgusting
New formula pathetic n disgusting! What level of nonsense is that?
6 de setembro de 2024
Opinião espontânea
Resposta da Milkaid
Hi there,
Thank you for taking the time to share your feedback, and I'm truly sorry to hear that you're dissatisfied with the product. We understand how frustrating it can be when a product doesn't meet your expectations.
We'd really appreciate more details about your experience, so we can better understand the issue and work towards a resolution. Your satisfaction is important to us, and we're here to help address any concerns you have regarding the formula.
Please feel free to reach out directly so we can assist you further. Thank you for your feedback—it helps us improve.
Best regards,
I'd like a response from Milkaid
I'd like a response from Milkaid. I have been trying to manage a Lactose Intolerance for a couple of years. I never had a great reaction when eating dairy with the Holland and Barret own brand, so tried these tablets instead. I took the maximum dose prior to eating an Indian meal out at Christmas last year. My reaction was so bad that I haven't touched dairy unless lactose free since. I didn't even have dessert. I was very very ill after using your product and ended up with a hospital appointment and Christmas was ruined. Eating out is now a miserable affair with very little on the menu I can eat. Your product promises you can eat dairy again, but my experience was the complete opposite. Whatever you use in your formula, it doesn't work.
24 de dezembro de 2023
Opinião espontânea
Resposta da Milkaid
Hello,
I’m very sorry to hear about your experience, and I want to express our sincere apologies for the distress this situation has caused you. Your health and satisfaction are incredibly important to us, and we take your feedback very seriously.
Our Milkaid tablets are designed to help people with lactose intolerance enjoy dairy products without discomfort. However, I understand that in your case, the product did not meet your expectations, and I'm truly sorry it had such a severe impact on your Christmas and well-being.
While our product works well for many individuals, we recognise that everyone’s body reacts differently, especially when managing complex conditions like lactose intolerance. It's deeply concerning that you had such an adverse reaction, and I would like to learn more about your experience so we can investigate further.
Please could you contact us directly at Info@colief.com? We would like to discuss this matter with you in more detail and work together to find a suitable resolution.
Once again, I’m very sorry for what you went through and for any impact this has had on your confidence in eating out. Thank you for bringing this to our attention, and I look forward to hearing from you so we can make things right.
Best regards,
Arcaya Garibaldi
Customer Service Team
Smooth quick delivery.
28 de junho de 2024
Resposta da Milkaid
Thank you for your feedback! We’re thrilled to hear that your delivery experience was smooth and quick. If you have any other questions or need further assistance, feel free to reach out. We're always here to help!
Best regards,
Arcaya Garibaldi
Customer Service Team
The new formula tastes revolting
The new formula tastes revolting! The old one was slightly sweet, which was fine when you were about to tuck into a bowl of ice cream. This new formula leaves such a bad taste that you dont want to eat afterwards. Maybe it could be rebranded as a diet pill now lol.
22 de junho de 2024
Opinião espontânea
Resposta da Milkaid
Thank you for sharing your feedback with us. We're sorry to hear that you’re not satisfied with the taste of our new formula. We understand how important it is for our products to complement your meals, especially when you’re looking forward to enjoying your favourite foods.
We’re always striving to improve, so your comments are invaluable to us. I’ll make sure to pass your feedback along to our product development team for consideration. If you have any other concerns or if there’s anything else we can assist with, please don’t hesitate to reach out.
Thank you for being a valued customer.
Best regards,
Arcaya Garibaldi
Customer Service Team
Helpful website
Helpful website. Easy to order. Speedy delivery.
Excellent product, can eat cheese again
6 de junho de 2024
Resposta da Milkaid
Dear Mr. Stephen
Thank you for your kind feedback! We’re thrilled to hear that you found our website helpful and that you had a positive experience with ordering and delivery. It’s wonderful to know that our product has allowed you to enjoy cheese again without discomfort.
At Milkaid, our goal is to provide effective solutions for those with lactose intolerance, enabling you to enjoy your favourite dairy products without any issues. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Thank you for choosing Milkaid.
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