Millie and John Opiniões 1188

Resposta da Millie and John

11/01/2023

Hi Vanessa,

Thank you so, so much for your lovely review - it really means the world!

I'm so pleased you've loved everything you've purchased from us, and so glad you've noticed the way we ship our orders - we put a lot of time and effort into this.

Keep an eye out on your inbox because I've sent you a lil something to be used towards your next order.

- Ellie

Resposta da Millie and John

11/01/2023

Hi Judith,

Thank you for taking the time to leave us a review, we really do appreciate it. I'm so glad you were happy with the service received.

Have a lovely day!

- Ellie

Resposta da Millie and John

11/01/2023

Hi Shannon,

Thank you so, so much for taking the time to leave us such a lovely review, we really do appreciate it.

We always try to go above and beyond for our customers, so I'm so happy you've noticed this.

Have a lovely day!

- Ellie

Resposta da Millie and John

Actualizada a 4/11/2022

Hi Zita,

I'm a little taken aback that you've resorted to leaving a second review on behalf of your daughter - especially when, in your words, your "daughter didn't know anything about it". It's so damaging to a small family business like ours, especially when we're not at fault.

Of course you're more than welcome to leave your opinion - if you're a customer who has had a genuine experience with our business, however, you're not, your daughter is. As per Trustpilot's guidelines:

"Our Guidelines for Reviewers set out that you can review a business if you've had a recent, genuine experience with them. It could be:

- You bought something
- You ordered something (even if the order was cancelled!)
- You had a phone conversation, email correspondence, or online chat
- You visited a store
- You otherwise used the business's products or services

What other requirements are there?
As well as making sure you fit one of the above situations, make sure your review is:

- Only about your own experience - not someone else's"

As your grandchild was a brand rep for us in the past we were trying to be as accommodating as possible, even though the item was returned to us outside of our policy: the item was sent back to us two days outside of our 14 day policy, and was then received by us the next day, 3 days outside of our policy, with no tags attached. As explained in my reply on your previous review, and in my messages to your daughter, we cannot resell a garment as new with no tags attached.

I am incredibly sorry if you feel my reply to your daughter was unfriendly or unprofessional as I was in no way trying to be either, so I can only apologise if she has been left feeling hurt because of this as that was never my intention.

Resposta da Millie and John

4/11/2022

Hi Sarah,

Thank you so much for taking the time to leave us such a lovely review, it's so, so appreciated and really did make all of us at M&J smile, so thank you!

We're so pleased to hear you love our packaging and products - both are something we spend a lot of time and effort into getting just right, so it means a lot that this is picked up on.

Resposta da Millie and John

4/11/2022

Hi Carla,

Thank you for taking the time to leave us a review, we really do appreciate it. I'm so pleased you're happy with your order!

Resposta da Millie and John

4/11/2022

Hi Rebecca,

Thanks so much for taking time out of your day to leave us a review, you don't know how much a small business like us really appreciates it. We're so pleased to hear you're happy with all that we do, thank you again!

Resposta da Millie and John

4/11/2022

Hi Jenny,

Thanks so much for taking the time to leave us such a lovely review, we really do appreciate it. I'm so pleased to hear you're happy with your purchase - Eve is a superstar on our embroidery machine!

Resposta da Millie and John

4/11/2022

Hi Danielle,

Thank you so, so much for taking the time to leave us such a lovely review, it really means the world.

I'm so happy to hear you love our clothes, service and packaging - which doesn't sound silly at all because I'm an absolute packaging fiend myself, it's like a gift from you, to you, right?! Thank you again, Danielle.

Resposta da Millie and John

4/11/2022

Hi Ricky,

Thank you for taking the time to leave us a review, it really is appreciated.

Resposta da Millie and John

4/11/2022

Hi Laura,

Thanks so much for leaving us a review, it means so much to a small business like ours. We're so pleased you're happy with your purchases, and the customer service received, and recommending us means the world! Thanks again.

Resposta da Millie and John

4/11/2022

Hi Becky,

Thank you for leaving us a review, we're so pleased you loved the jumper and that it was delivered quickly.

Resposta da Millie and John

4/11/2022

Hi Olivia,

Thanks so much for taking the time to leave us a review, we really do appreciate it.

We're so pleased to hear you were happy with our customer service, we really try to be as helpful and responsive as we can be as we appreciate how difficult online shopping can be sometimes!

Thanks again, Olivia.

Resposta da Millie and John

2/09/2022

Hi Wendy,

I'm so sorry that you're not happy with our response. I've just personally read through yours and my colleagues email thread and I feel as though they were very apologetic and helpful, so I can only apologise if you don't feel this way.

As explained by my colleague, as the hole (which appeared to be the end of the yarn that hadn't been tied together properly when manufactured, upon further inspection) was directly behind the pom pom we would not have seen it when picking and packing it. We will now be wary of this when packing future orders with pom poms, as we'd hate for this to happen to another customer.

I can see we received a follow up email from yourself on the evening of Bank Holiday Monday stating that you thought you'd have heard back from us that day, however, as it was a bank holiday we didn't return to work until the following day, Tuesday 30th August, whereupon we replied straight away at 10:06am, and have not yet received a reply. I can only apologise if this is why you're very disappointed with our response, however, we did reply as soon as we possibly could.

Regarding the payment of customs fees, this is something that is completely out of our control. We are very sympathetic to customers who are charged by their country's local customs authority, as we appreciate how frustrating it can be, however, we did advise that, in your case, both your parcels should not have had VAT applied as baby clothes are 0 VAT rated in your country, and as such we would recommend querying this with your local customs authority.

We're still awaiting your reply to our last email, once you do so we can proceed with resolving the issue of postage costs.

I hope this clears up any misgivings you might have towards our response, as my colleague was trying to be as helpful as possible, and I look forward to hearing back from you.

- Ellie

Resposta da Millie and John

2/09/2022

Hi Sarah,

Thank you so much for your kind review, I'm so pleased that you're happy with our clothes and the delivery time. Our customers truly mean the world to us, so including a small note is the least we can do to show our appreciation.

Have a lovely day!

Resposta da Millie and John

2/09/2022

Hi Chaya,

Thank you for your kind review. I'm so pleased you're happy with the quality of the clothing we stock and the shipping time.

Have a lovely day!

Resposta da Millie and John

2/09/2022

Hi Luz,

Thank you so much for your lovely review. I'm so happy you're pleased with our service, shipping speed and the quality of the clothing we stock.

Have a lovely day!

Resposta da Millie and John

2/09/2022

Hi Susan,

Thank you so much for taking the time to leave us a review, it really is appreciated. I'm so pleased you're happy with the clothing we stock, the delivery speed and how they're presented. Pretty packaging is really important to us, so I'm glad you liked it!

Resposta da Millie and John

2/09/2022

Hi Rafael,

Thank you so much for leaving us such a lovely review. I'm so pleased that you were happy with the service you received from our small family business.

Have a lovely day!

Resposta da Millie and John

2/09/2022

Hi Roisin,

Thank you so, so much for taking the time to leave us such a lovely review and for your continued support of our small family business, it really is appreciated!

Have a lovely day!