Avoid!! They make thin stale cookies. So badly iced by amateurs who don’t care about the end product very disappointed and embarrassing to give this as a gift. They also have AI replying to their ema... Ver mais
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Leia as opiniões dos outros
Seeing what they made at Devon cliffs to home ordering a special cookie for my daughter’s birthday and they completely messed it up. I ordered a double layered chocolate heart cookie…it’s barely one l... Ver mais
Ordered a double layered large cookie for my son’s 6th birthday and asked for Spider-Man theme. Cookie was amazing and tasted lovely. My son was so happy x Thankyou to Vanessa from Millie’s cookies P... Ver mais
After reading all the negative reviews I was so worried about an online order I had placed for a cookie cake. However, it arrived at 10am on the day I requested, was beautifully iced exactly as I had... Ver mais
Informações sobre a empresa
Escrito pela empresa
Ever since our inception in 1985, our ovens have tirelessly churned out freshly baked cookies, day in and day out. Presently, we boast a network of more than 40 stores across the UK, each offering a diverse array of delectable cookie creations, all crafted with the cherished expertise of Millie's and served up by our warm and welcoming team.
Informações de contacto
32 Jamestown Road, NW1 7HW, London, Reino Unido
- 0207 529 8369
- customer.care@ssp.uk.com
- milliescookies.com
3,4
Aceitável
20 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great quality & tasty cookie
Delivered on date requested, beautifully iced as designed on the website. Cookie tasted great and was enjoyed by all.
19 de janeiro de 2026
Resposta da Millie's Cookies
We're so happy it was delivered on time and beautifully iced! It's wonderful to hear that the cookie tasted great and was enjoyed by everyone. Thank you for your feedback!
Kind Regards,
Millie's 🍪
Brilliant and very tasty
20 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear that you found our food brilliant and very tasty! Thanks for your feedback.
Kind Regards,
Millie's 🍪
Quality has deteriorated
Much less icing than in prior years. Cake was very dry too. Disappointing.
22 de janeiro de 2026
Resposta da Millie's Cookies
We appreciate your feedback and are sorry the cake was dry with less icing. We'll look into this. Thanks!
Kind Regards,
Millie's 🍪
Delicious cookies to cheer up dark wet…
Delicious cookies to cheer up dark wet January days !
20 de janeiro de 2026
Resposta da Millie's Cookies
We appreciate your feedback and are so happy our delicious cookies cheered up those dark, wet January days!
Kind Regards,
Millie's 🍪
It was a birthday gift and perfect 👌 👍
It was a birthday gift and perfect 👌 👍
Arrived on time
Exactly as my friend designed it and taste amazing
6 de agosto de 2025
Resposta da Millie's Cookies
We're happy to hear that the birthday gift arrived on time and was perfect for your friend! It's great to know the design was exactly as expected and tasted amazing. Thanks for your positive feedback.
Kind Regards,
Millie's 🍪
Lovely presentation and tasted as good…
Lovely presentation and tasted as good as it looked.
20 de janeiro de 2026
Resposta da Millie's Cookies
We're happy you enjoyed the lovely presentation and that the taste matched its appearance. Thank you for your positive feedback!
Kind Regards,
Millie's 🍪
Great service although maybe a little…
Great service although maybe a little overpriced
18 de dezembro de 2025
Resposta da Millie's Cookies
We appreciate your feedback and are glad you enjoyed our service. We'll review our pricing. Thanks!
Kind Regards,
Millie's 🍪
big birthday cookie
Brought a big birthday cookie cake but notice is looked much thinner than the last time I brought 1 and is a lot of money for what is it but tastes great
23 de janeiro de 2026
Resposta da Millie's Cookies
We appreciate your feedback and are glad the cookie cake tasted great. We'll check the cake size to ensure it meets expectations. Thanks for bringing this to our attention.
Kind Regards,
Millie's 🍪
Cookie no show
I ordered the cookie on Monday 20th for my partner to arrive on Wednesday 21st. We had messages that they'd tried to be delivered multiple times but my partner was in all day and my mobile number was down as a contact and never received a phone call. When it finally arrived on Saturday 24th it was stale and inedible.
20 de janeiro de 2026
Resposta da Millie's Cookies
We're very sorry your order arrived late and was not fresh. We appreciate you letting us know about this issue with the delivery and the cookie's condition. I have of course issued your with a full refund - this can take up to 2-3 working days for your bank to process.
Kind Regards,
Millie's 🍪
Late delivery! did not arrive at the event it was needed for.
The cookie was supposed to be delivered on Monday 26th for a grand opening. This was ordered on the Friday before hand. We are approaching 4pm on the 27th and we still have no sight of it. This is so disappointing.
23 de janeiro de 2026
Resposta da Millie's Cookies
We're very sorry the cookie didn't arrive for your grand opening as expected. We know how important timely delivery is, and we'll look into what happened with your order right away. I am glad to see my colleague was able to resolve this for you.
Kind Regards,
Millie's 🍪
Found the staff rude,see me stood…
Found the staff rude,see me stood waiting, one carried on cleaning up and pottering around before asking if she could help. The other was baking/making cookies so this was fair the other had no reason not to serve me as soon as she saw me as she wasn’t doing anything but standing when I arrived. In fact she looked at me and left the front door do her chores. Cookie was broken at the edge, and to be honest wasn’t that nice I wouldn’t purchase again.
23 de janeiro de 2026
Resposta da Millie's Cookies
We're sorry to hear about the poor service and cookie quality you experienced. We appreciate you bringing this to our attention. We will share your feedback with our team to improve our customer service and product quality.
Kind Regards,
Millie's 🍪
Enjoyable first experience
It was our first time @ Millie’s Cookies and we were delighted that their cookies and cupcakes did not have that weird artificial sweet after-taste. We’ll be back for more!
20 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear that you enjoyed your first experience with us and that our cookies and cupcakes met your expectations. We appreciate your positive feedback and look forward to your next visit!
Kind Regards,
Millie's 🍪
Overcooked, poor service
Delivered on time but all were stuck together (piled on top hot it seems) so couldn’t separate them. Over baked too, really like a biscuit and not the usual soft style bake. Complained, refused a refund (despite being inedible) insisted on a voucher for store which I explained I cannot access due to health issues. Eventually sent a refund for half the price - still not happy but fed up of dealing with them. Never order again.
20 de janeiro de 2026
Resposta da Millie's Cookies
We're sorry your order arrived in poor condition and wasn't the usual soft bake. We truly are sorry that our resolution of a voucher did not meet your expectations but are glad we were able to arrange an alternative for you. We appreciate you bringing this to our attention, and we'll review your feedback.
Kind Regards,
Millie's 🍪
Thank you so much my daughter has a…
Thank you so much my daughter has a Millie’s cookies every birthday she won’t let no one have any as she loves it so much thank you again
23 de janeiro de 2026
Resposta da Millie's Cookies
We're so happy your daughter enjoys our cookies every birthday and loves them so much! Thank you for your continued support and positive feedback.
Kind Regards,
Millie's 🍪
We always do a giant Millie's cookie…
We always do a giant Millie's cookie for birthdays, goes down much better than cake and lasts a couple of days. Nice with a coffee for the grown ups. I asked for "Happy 13th Birthday [name]", but they put "Happy 13th [name]" I think because they couldn't fit it all on. Anyway no one was bothered, and it was well received, yum!
16 de janeiro de 2026
Resposta da Millie's Cookies
We're glad the giant cookie was well-received and enjoyed with coffee! We appreciate your feedback regarding the birthday message. We'll aim to improve our message spacing. Thank you for your positive review!
Kind Regards,
Millie's 🍪
Resposta da Millie's Cookies
We're so happy to hear that you found it lovely and worth the cost. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Millie's 🍪
Ordered for a birthday and was delayed…
Ordered for a birthday and was delayed so missed the birthday
22 de janeiro de 2026
Resposta da Millie's Cookies
We regret the order's late arrival caused a missed birthday. We appreciate your feedback and we'll review our delivery process.
Kind Regards,
Millie's 🍪
Resposta da Millie's Cookies
Thank you for your lovely feedback! We'll be sure to let Rhiannon know 😊
Kind Regards,
Millie's 🍪
Ordering the item was easy however my…
Ordering the item was easy however my item didn’t come when specified and then was delivered at 11.30 at night and left outside my house all night I wouldn’t recommend delivery as reading there reviews a lot of customers have issues
2 de dezembro de 2025
Resposta da Millie's Cookies
We appreciate you taking the time to share your experience. We're sorry your delivery didn't arrive as expected and was left outside overnight. We'll review our delivery process to prevent this from happening again.
Kind Regards,
Millie's 🍪
Love love love ordering from Millie’s…
Love love love ordering from Millie’s cookies. Always such fresh taste and lovely decorated always. Will always recommend
22 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear you love ordering from us! It's wonderful knowing you enjoy the fresh taste and lovely decorations. Thank you for recommending our cookies!
Kind Regards,
Millie's 🍪
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