Collected from Crumlin branch within a few days of ordering. Received telephone call to say the items were ready to collect first thing. Polite staff.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I placed order in afternoon for collection, order was ready first thing following morning. Excellent communication. Got to branch to collect, my order was brought to me for loading .in and out in les... Ver mais
A empresa respondeu
Peter, and Anthony can only both be described as exceptional. Both were very considerate, helpful. Nothing was too much trouble when they delivered my order. They carried a very heavy picnic table, an... Ver mais
A empresa respondeu
I cannot recommend this company enough. I needed some of the timber in my order quickly and they split the delivery and rushed it for me, the customer service rep Laurie was fast and so helpful, and t... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de madeiras
- Fornecedor de materiais de construção
- Fornecedor de lenha
- Loja de artigos para paisagismo
- Fornecedor de contraplacado
- Fornecedor de madeira
Sobre Mill Timber Direct
Escrito pela empresa
A little history...Mill Timber Direct was established as a sawmill outlet store in 2016 in Croespenmaen near Crumlin in South Wales. In 2023, the store was re-modelled as a Mon Timber branch, to introduce new products and services offered by timber specialists Mon Timber (already well-established in Newport and Cardiff), to the local Crumlin and Valleys area. Our Crumlin branch is still located right next door to a sawmill, so we can supply timber directly from the mill.
Mill Timber Direct is now the online store for Mon Timber and with branches in Cardiff, Crumlin and Newport we can deliver across South Wales, the South West of England and nationally across the U.K.
Open to both trade and the public we supply a range of high quality timber and building materials:
- Fencing timber: featheredge boards, fence panels, fencing accessories etc.
- Wooden garden gates, handmade in Cornwall
- Garden sleepers including reclaimed sleepers and oak sleepers
- Timber decking and decking accessories
- Handcrafted, heavy duty garden furniture
- Sawn timber in a range of sizes for construction, landscaping & DIY projects
- Claddings
- Mouldings, skirtings, architraves
- Graded timber carcassing
- Timber sheet material / timber panels: OSB, plywood, MDF, chipboard
- Hardwoods
- Building accessories: hardware, fixings, hand tools & essentials
Our delivery areas include: Crumlin, Caerphilly, Merthyr Tydfil, Pontypool, Cwmbran, Newport, Cardiff, Bridgend, Port Talbot, Swansea, Brecon, Monmouth, Abergavenny, Chepstow, Swansea, Llanelli, Llandovery, Builth Wells, Hay-on-Wye, Hereford, Ross-on -Wye, Forest of Dean, Gloucester, Cheltenham, Cirencester, Malmesbury, Bristol, Keynsham, Portishead, Weston-Super-Mare, Burnham-on-Sea, and nationally across the U.K.
You can get great timber, building materials and landscaping products delivered right to your door, and you are most welcome to collect your order from our branches in Cardiff (Hadfield Road), Crumlin (Croespenmaen) and Newport (Alexandra Docks).
Informações de contacto
Croespenmaen Estate, Croespenmaen, NP11 3AG, Crumlin, Reino Unido
- 01633 745 125
- support@milltimberdirect.co.uk
- milltimberdirect.co.uk
4,7
Excelente
525 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wood is very good quality
Wood is very good quality. Company went out if their way to get product to us after a small issue with supply.
18 de novembro de 2024
Resposta da Mill Timber Direct
Hello Mrs Davies, thank you for the 5 star review. Looks like our Duchy branch in Cornwall looked after you! Kind regards, Mill Timber Direct
Got exactly what I wanted in a timely…
Got exactly what I wanted in a timely manner and the product was better than I expected.
9 de novembro de 2024
Resposta da Mill Timber Direct
Hello Mr Whitehead. Thank you for ordering our Unseasoned Waney edge timber, it's a lovely product isn't it, I'm glad it exceeded your expectations. All the best, Mill Timber Direct
Resposta da Mill Timber Direct
Hello Constantin. Thank you very much for taking the time to leave our Duchy branch a review. I'm pleased that they have taken good care of you. Kind regards, Mill Timber Direct
Resposta da Mill Timber Direct
Hello Kel. You were served by the Newport branch and I'm glad they met your expectations! All the best, Mill Timber Direct
Helpful and knowledgeable.
Friendly staff, helpful and knowledgeable. Easy access to load our wood and gravel into our car. Great prices and good straight timber.
6 de novembro de 2024
Resposta da Mill Timber Direct
Hello Simeon. Our team in the Crumlin branch continue to impress, many of the team have been in the industry for a long time and have lots of experience to share. All the best, Mill Timber Direct
Ordered Online
Ordered online, really quick with delivery, very pleased with purchase, quality timber.
17 de outubro de 2024
Resposta da Mill Timber Direct
Hello Harriet. Thank you very much for your positive comments, we appreciate your 5 star review and hope to deliver to you again soon. Mill Timber Direct
Resposta da Mill Timber Direct
Hello Jayne. Thank you for the lovely reply, we really aprpeciate it! Hope to see you back on the website soon. Mill Timber Direct
Dried Firewood Logs
Bought my first batch of netted firewood logs last week, as a test to see how they went. Slightly cheaper than my usual supplier, and more local-ish. Wood is cut to perfect length, and burns for a long time. Gives off a high amount of heat.
20 de outubro de 2024
Resposta da Mill Timber Direct
Hello Mr Owen. It seems like the firewood exceeded your expectations then? Thats what we like to hear! We have plenty of stock and with the winter coming we'll be ready for your next order. Kind regards, Mill Timber Direct.
Another order placed
Another order placed, great service and price once again, many thanks
29 de outubro de 2024
Opinião espontânea
Resposta da Mill Timber Direct
Hello Mark. Nice to see you again, and we always appreciate you taking the time to share your thoughts. These are passed on to the team and a nice way to let the guys know they're appreciated. Kind regards, Mill Timber Direct
Made mistake with order and didn't…
Made mistake with order and didn't realise for 2 days. Was resolved with no hassle brilliant service. Thank you.
14 de outubro de 2024
Resposta da Mill Timber Direct
Hello Mr Bonds. These things happen, we still appreciate the review. Kind regards, Mill Timber Direct
Resposta da Mill Timber Direct
Hello Mr Wilson. Thank you for taking the time to share your thoughts on the service provided by our Duchy branch, we often exceed the service levels stated on the web. All the best, Mill Timber Direct
impeccable service 👌 👏
Customer service was impeccable that rang to let me know that my delivery was going to be a day late due to them having a late delivery of stock which I didn't mind as I was in no rush 🙂🙃.but it was delivered on time when they said it would be Happy Customer around 😀
21 de setembro de 2024
Resposta da Mill Timber Direct
Hello Mr Morris. Please accept our apologies for the replanned delivery. Communication is the most important thing when these things happen and I'm glad the branch kept in touch and you still gave the 5 star review! Thank you and take care. Mill Timber Direct
Resposta da Mill Timber Direct
Hello Mr Clothier. Thank you for using our click and collect service from the Cardiff branch, glad you had a great experience. Mill Timber Direct
great quality and helpful delivery driver
driver was very helpful , quick delivery
9 de outubro de 2024
Resposta da Mill Timber Direct
Hello Mr Fisher. Thank you for mentioning the driver specifically, we always pass on your positive comments. Thank you very much, Mill Timber Direct
Very helpful with my order
Very helpful with my order. I had to change my order due to an error by myself. The members of staff were very helpful and patient with me I would definitely use them again.
8 de outubro de 2024
Resposta da Mill Timber Direct
Hello Mr Worgan. Thank you for sharing your experience and I'm glad the Crulin branch were able to make everything work for you. Kind regards, Mill Timber Direct
Pressure treated and straight
Nice reasonably priced timber, delivered to my door cannot fault service ordered on line delivered a couple of days later.
5 de outubro de 2024
Resposta da Mill Timber Direct
Hello Mr Heimers. Everything you need from a succesful online order then, It sounds like the Cardiff branch looked after you well. All the best, Mill Timber Direct
Just needed a delivery advisory date
Just needed a delivery advisory date. When I enquired by email one was forth coming asap and delivery occured on the advised date by a helpful driver.
I know my order wasn't the biggest and so delivery may have to be rearranged from the advised date but that would be understandable. Otherwise excellent service.
4 de outubro de 2024
Resposta da Mill Timber Direct
Hello Mr Kenworthy-Neale. The timescales regarding delivery are on the main page of the website and are currently 3-7 working days. Your order was made on Friday 4th October and you asked for an update on Monday 7th October and of course we gave an update being that the delivery was planned for Wednesday 9th October. We do always need to check stock levels at the retail braches as well as plan your delivery with our transport teams so occasionally orders made on a Friday may be confirmed by Monday of next week. I'm glad all other parts of the order met your expectations. All the best, Mill Timber Direct
I placed an order almost 2 weeks ago…
I placed an order almost 2 weeks ago and have heard nothing despite sensing a request for an update on delivery to.your Crumlin depot.
2 de outubro de 2024
Resposta da Mill Timber Direct
Hello Mr Osborne, nice talking to you earlier and I'm glad we cleared up the confusion. Your click and collect is ready to go from the Crumlin branch. All the best, Mill Timber Direct
Resposta da Mill Timber Direct
Hello Pucella. Thank you very much for your 5 star review, much appreciated. We hope you consider using us again in the future. Mill Timber Direct
I was greeted by friendly staff and my…
I was greeted by friendly staff and my order was getting sorted while I was there..very good service
4 de setembro de 2024
Resposta da Mill Timber Direct
Hello Darren. Thank you for sharing your click and collect experience at the Cardiff branch, we've heard lots of great praise for the team lately so I'm glad they are making a good impression. Kind regards, Mill Timber Direct
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.