I ordered a mattress and due to a medical emergency I had to cancel (all done within 24 hrs) cause I needed the funds. Not only did they take over 3 weeks to refund me they changed me a $60 shipping f... Ver mais
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We’ve had such a great experience with our Mimi Bed. Not only is it beautiful and well-made, but it’s honestly been a lifesaver for our baby, who really struggles to fall asleep independently. Since... Ver mais
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I wanted to say that i have done the best choice ever by purchasing this bed. I received it a month ago and i did a mistake with the address, the customer service team was there to help me modify t... Ver mais
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This floor bed was the best choice for our little one! He never got used to the crib and we were co sleeping, now he feels safe and confortable to sleep on his big boy bed! :) It was easy to assemb... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Proudly Canadian, Mimi Beds is a dedicated family owned business specializing in the creation of Montessori beds for kids. Our mission is to provide children with a safe, comfortable, and inspiring sleep environment that promotes their independence and growth. With meticulous craftsmanship and a commitment to quality, Mimi Beds offers beds that combine functionality, aesthetics, and the principles of Montessori education. We strive to make bedtime a joyful experience for both children and parents, fostering a sense of wonder and exploration in the world of dreams.
Informações de contacto
3,7
Aceitável
188 opiniões
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
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HORRIBLE CUSTOMER SERVICE
I ordered a mattress and due to a medical emergency I had to cancel (all done within 24 hrs) cause I needed the funds. Not only did they take over 3 weeks to refund me they changed me a $60 shipping fee because they couldn’t cancel the order in time. So ridiculous. I cancelled before shipping and they didn’t tell me about the fee.
12 de maio de 2026
Opinião espontânea
Resposta da Mimi Beds
We’re very sorry for the confusion and the inconvenience this has caused.
We can see that your concern is already being handled by our support team. They’re currently reviewing your case and will continue assisting you via email to make sure everything is properly resolved.
Thank you for your patience while we look into this for you.
Great customer service
Great customer service! Very cute bed and fast delivery:)
27 de março de 2026
Opinião espontânea
Happy with the purshase!
Easy to assemble, with clearly labeled/numbered pieces packaged so nicely. I was able to put it together myself in a short period of time. Impressed with the quality of wood and screws. Our son loves it. Happy so far with the purchase!
13 de abril de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for your kind review!
We’re really happy to hear that the assembly process was easy and that the clearly labeled parts made everything straightforward for you. It’s also great to know you’re impressed with the quality of the wood and hardware, and even more so that your son is enjoying his new bed.
We truly appreciate your support and trust in us, and we hope you continue to enjoy the bed for years to come.
Nice toddler bed
Nice toddler bed. It is easy to assemble. My 2 year old really likes it.
4 de maio de 2026
Opinião espontânea
Resposta da Mimi Beds
We’re really happy to hear that the toddler bed was easy to assemble and that your little one is enjoying it. It means a lot to us to know it’s a good fit for your 2-year-old.
We truly appreciate your support and hope you continue to enjoy the bed!
Best choice ever
I wanted to say that i have done the best choice ever by purchasing this bed. I received it a month ago and i did a mistake with the address, the customer service team was there to help me modify the issue, friendly and care about customer experience.
The product itself is a big wow. My 19 months old absolutely loved it, came in perfect condition despite the fact that i was late to open it, no damage no missing parts.
The most important of all is the material quality and the mattress my daughter fells asleep alone since night one.
I highly recommend it to all mamas there :)
29 de abril de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for your amazing feedback! We’re really happy to hear that both the product and your experience with our customer service made such a positive impression.Even more wonderful to hear that your little one loved the bed from night one and has been falling asleep independently—that’s exactly the kind of experience we hope to create.
We truly appreciate your recommendation and trust, and we’re so glad the quality, condition, and comfort of the bed lived up to your expectations. Wishing many more peaceful nights for you and your daughter!
Game Changer for our Baby's Sleep
We’ve had such a great experience with our Mimi Bed. Not only is it beautiful and well-made, but it’s honestly been a lifesaver for our baby, who really struggles to fall asleep independently. Since using it, bedtime has become so much smoother and less stressful and we can roll away once he's asleep.
We did run into a small issue early on, but the customer support team was fantastic, quick to respond, helpful and genuinely cared about making things right. That kind of service makes a huge difference. Overall, we’re really happy with our purchase and would absolutely recommend it to other parents going through tough sleep stages.
1 de abril de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for sharing your experience with us! It truly means a lot to hear how your Mimi Bed has made such a positive difference in your baby’s sleep routine—those smoother, stress-free bedtimes are everything.
We’re also really glad our support team was able to quickly resolve the issue and provide the care you deserved. Your trust and recommendation mean so much to us, especially knowing you’d suggest us to other parents navigating those challenging sleep stages.
Wishing you and your little one many more peaceful nights ahead!
Thank you Mimi Beds!
The customer care team at Mimi Beds was so quick to respond to my inquiries, and they did so with kindness and professionalism! We're very much looking forward to receiving our son's new bed and have so far had a wonderful experience working with Mimi Beds. I have already recommended them to family and friends, and will continue do so!
27 de março de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for your kind words and recommendation! We’re truly glad to hear that you’ve had a great experience with our customer care team.
It means a lot to us that you’ve already shared Mimi Beds with your family and friends. We’re just as excited for your son to receive his new bed—we hope he loves it as much as we loved helping you!
If there’s anything else you need along the way, we’re always here for you.
Unable to contact customer support.
Ordered this beautiful bed, and was very excited to set up and as I started I realized I do not have the hardware, the screws did not come with my package. There were a lot of chips and it looks used. I was honestly so excited for my daughter to have this floor bed, and now reading the reviews not sure if I’d receive a response. I’ve tried to email, and I’ve tried to call. I haven’t heard anything. I spent a lot of money on this bed and hoping some hardware could be sent back to me, or how I do about getting a refund!
17 de abril de 2026
Opinião espontânea
Resposta da Mimi Beds
We’re very sorry for the issues you’ve encountered with your order and the frustration caused by the delay in response.
We can confirm that this has already been addressed by our customer care team and is currently being handled directly with you via email. Your case is being actively reviewed, and the team will follow through with the appropriate resolution as soon as possible.
We appreciate your patience and understanding while we work through this with you.
Damaged and moldy parts
delivery came a week later. parts were moldy. Additionally, there were various parts that came damaged. It has now been a full week and customer service has yet to respond to my email for a full refund or shipping label for the item.
25 de março de 2026
Resposta da Mimi Beds
We’re very sorry to hear about your experience with the delivery and condition of the parts.
We can confirm that this has already been addressed and fully resolved with you via email by our customer care team. We appreciate your patience while we worked through this, and we’re glad we were able to sort it out.
If you need anything else, we’re always here to help.
Customer service is excellent
Customer service is excellent, I received a thorough response answering all my questions within a few hours!
16 de abril de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for your kind words! We’re really happy to hear that our team was able to respond quickly and provide the information you needed.
We truly appreciate your support and are always here if you need anything else.
Customer service
First, my little one LOVES her new bed!! It was the one of the best decisions we made.
Second, customer service was absolutely delightful. I had a small issue with payment and my order, but they were quick, responsive, and offered great suggestions. They continued to keep me updated throughout the process.
I am excited to reach out again when second os ready!
11 de abril de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for your wonderful feedback! We’re thrilled to hear that your little one is loving her new bed—it truly means a lot to us.
We’re also very happy our team was able to assist you quickly and keep everything on track with your order and payment. Your kind words will be shared with the customer service team.
We look forward to helping you again when you’re ready for your next order, and we’ll be here anytime you need us.
Love it
Love it! My baby and I are finally getting good sleep! And I don’t have to worry about her falling off the bed! It’s perfect for those co-sleeping nights and can easily start the night laying with baby then safely sneak out!
12 de abril de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for sharing this wonderful feedback! We’re so happy to hear that both you and your little one are finally getting better sleep.
It’s great to know the bed is giving you peace of mind—especially during co-sleeping nights and making those bedtime routines a little easier and safer. That “sneak out” once baby is asleep is exactly the kind of convenience we love to hear about!
We truly appreciate your support and wish you many more restful nights ahead.
Customer service and replacement
My order arrived damaged during delivery so I emailed customer service and they helped get a replacement shipped out to me. The communication was good, they were very friendly, and they helped make it right! The bed itself looks great, I love how sturdy it is and that it offers a slatted bottom for mattress ventilation.
7 de abril de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for your kind review!
We’re really sorry your order arrived damaged during delivery, but we’re glad our customer service team was able to quickly assist you and arrange a replacement. It’s great to hear that communication was smooth and that you felt supported throughout the process.
We’re also happy to know you’re enjoying the bed itself—especially its sturdy build and ventilated slatted base. Those are exactly the features we designed it for!
We truly appreciate your understanding and support, and we’re always here if you need anything in the future.
Customer service
My order hasn’t shipped yet but I had an issue with accidentally entering in the wrong shipping address and they got it fixed for me within 12 hours! Now just eagerly waiting on the bed I ordered 🙏🏼
7 de abril de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for your kind feedback!
We’re really glad we could quickly assist in updating your shipping address and get everything sorted within 12 hours. Our team always aims to respond as efficiently as possible, so it’s great to hear that reflected in your experience.
We’re just as excited as you are for your order to arrive, and we truly appreciate your patience while you wait. If there’s anything else we can help with in the meantime, please don’t hesitate to reach out—we’re always here for you!
Overall I’m very happy and pleased with…
Overall I’m very happy and pleased with the toddler bed. My son loves it.
Hit a snag with shipping but my email was answered quickly and even got a follow up email showing they cared I received my item.
7 de abril de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for sharing your experience!
We’re thrilled to hear that you’re very happy with the toddler bed and that your son loves it—that truly means a lot to us.
We also appreciate your patience regarding the shipping hiccup, and we’re glad our team was able to respond quickly and follow up to ensure everything arrived safely. Providing both quality products and attentive support is very important to us.
Thank you again for your support—we’re so happy to have been part of this special purchase!
Excellent produit ,mais long a…
Excellent produit ,mais long a assembler . De plus , il est dommage que le site Internet n'offre pas une version française adéquate, étant donné que c'est une compagnie canadienne .
27 de março de 2026
Resposta da Mimi Beds
Merci beaucoup pour votre retour réfléchi ! Nous apprécions également sincèrement votre commentaire concernant le temps d’assemblage ainsi que la version française de notre site Web. En tant qu’entreprise canadienne, nous reconnaissons l’importance d’offrir une expérience bilingue plus complète, et votre retour a été transmis à notre équipe dans le cadre de nos améliorations continues.
Merci encore pour votre soutien — cela signifie beaucoup pour nous !
everything went wrong.
everything went wrong.
Delays, communication, refunding.
No phone number, the only way to obtain support is via your email --- even so, it took 1 month to obtain refunding and I still waiting for $100 for 2 items I never received in 4 month... You only refunded the bed, but there was 2 other items on the order that still need to be refunded.
26 de março de 2026
Resposta da Mimi Beds
We’re truly sorry to hear about your experience and understand how frustrating this must have been. We can confirm that we’ve reached out to you via email and were able to resolve the issue.
If you need any further assistance or have additional concerns, please feel free to reply to the same email thread, and we’ll be more than happy to help.
Thank you again for your patience and for bringing this to our attention.
Best floor bed
This floor bed was the best choice for our little one! He never got used to the crib and we were co sleeping, now he feels safe and confortable to sleep on his big boy bed! :)
It was easy to assemble following the instructions. We left the mattress open for 48 hours before using it!
The delivery was super fast too.
Awesome experience!!
30 de março de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that the floor bed has been the perfect choice for your little one and that he now feels safe and comfortable in his “big boy bed.” It means a lot to us to be part of such an important transition for your family.
We’re also glad to know that the assembly was straightforward, the mattress setup went smoothly, and that your delivery arrived quickly. We truly appreciate you taking the time to share your experience.
Thank you again for your kind words and support—enjoy every moment in the new bed!
The bed is very good overall
The bed is very good overall. Our baby loves it! The large size allows her to play well in the bed and we can put toys in there as well. The only minor thing we've noticed is that the door doesn't perfectly align when closing the door. That can probably be fixed with some adjustments though
31 de março de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for your thoughtful feedback!
We’re really happy to hear that your baby loves the bed and that the larger size gives her plenty of space to play and enjoy her toys as well—that’s exactly what we hope for!
We also appreciate you pointing out the issue with the door alignment. While it’s great to hear it may be adjustable, we’ve shared your comment with our team so they can look into possible improvements to the design.
Thank you again for your support and for taking the time to share your experience—it truly means a lot to us!
Good quality and super cute!
Great product and customer service! I got the Little Dreamer floor bed.
I was really hesitant to buy it at first because of some of the negative reviews I saw about shipping but I’m glad I did! Shipping was super fast, I got it I think 4 days after I placed the order! Building it took about 2 hours. The instructions were pretty clear. Overall very happy with the quality. It is exactly as described on the site and it is still really cute in person! I use it to co-sleep with my baby now and I see it will be good for a transition bed when he’s sleeping on his own too. The high rails are great to keep babies safe so they can’t climb over. Like a giant crib
18 de março de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for your amazing review!
We’re thrilled to hear that you love your Little Dreamer floor bed and that it’s been such a great fit for your family. It’s wonderful to know that despite your initial concerns, your experience with shipping, assembly, and overall quality exceeded your expectations—that truly means a lot to us.
We’re especially happy to hear that the bed is working well for co-sleeping and will also support your little one’s transition to independent sleep. Safety and comfort are exactly what we aim for, and we’re glad the high rails give you that extra peace of mind.
Thank you again for your trust and kind words—we’re so happy to have you as part of our community!
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