I ordered a mattress and due to a medical emergency I had to cancel (all done within 24 hrs) cause I needed the funds. Not only did they take over 3 weeks to refund me they changed me a $60 shipping f... Ver mais
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We’ve had such a great experience with our Mimi Bed. Not only is it beautiful and well-made, but it’s honestly been a lifesaver for our baby, who really struggles to fall asleep independently. Since... Ver mais
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I wanted to say that i have done the best choice ever by purchasing this bed. I received it a month ago and i did a mistake with the address, the customer service team was there to help me modify t... Ver mais
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This floor bed was the best choice for our little one! He never got used to the crib and we were co sleeping, now he feels safe and confortable to sleep on his big boy bed! :) It was easy to assemb... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Proudly Canadian, Mimi Beds is a dedicated family owned business specializing in the creation of Montessori beds for kids. Our mission is to provide children with a safe, comfortable, and inspiring sleep environment that promotes their independence and growth. With meticulous craftsmanship and a commitment to quality, Mimi Beds offers beds that combine functionality, aesthetics, and the principles of Montessori education. We strive to make bedtime a joyful experience for both children and parents, fostering a sense of wonder and exploration in the world of dreams.
Informações de contacto
3,7
Aceitável
188 opiniões
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
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SCAM! They take your money but never provide product
The company listed that the two products we ordered were in stock and ready to ship the next day. It is now TWO WEEKS since they created shipping labels for the two products. One was picked up right away and has arrived. They claim that the courier was “too busy” and couldn’t pick it up….. except one of the two packages was picked up? Clearly no logical people working there, or possibly no humans. We have been in constant contact with the company for two weeks, every time we ask a direct question about the product, they completely avoid the question. They took our money and appear to be a scam company. With the lack of answers to ANY questions we have asked, I suspect that it is just AI bots and not a real customer service department. The warehouse where this bed was “shipping from” is a 25 drive from us. We have asked to pick up the product ourselves and they will not answer. We wanted to support a small Canadian brand instead of purchasing foreign. We seriously regret our decision to purchase from this company.
After responding to our message below, Lara from Mimi beds contacted us making many assurances and promising to get back to us by January 13 to solve this issue. No one has returned the emails since, the phone number does not work and they are ignoring emails. They are only responding to our messages because of this 1 star review. I offer yet another 1 star rating based of their lack of follow through, transparency, honesty or actually providing solutions to get us our product.
They finally responded after this last update to inform us that they DO NOT HAVE INVENTORY. They lied on their website, they have spent more than two weeks gaslighting us that Purolator was refusing pick up when the problem is that they never had the product. AVOID THIS COMPANY AT ALL COSTS!!!!!!
12 de janeiro de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you for bringing this to our attention, and we’re truly sorry for the frustration and inconvenience you’ve experienced. We completely understand how upsetting this situation has been, and your concerns are valid.
Please rest assured that your case has now been escalated to our Customer Care support team, and a dedicated representative will be reaching out to you directly to communicate clearly and work toward a resolution as quickly as possible.
We appreciate your patience and the opportunity to address this properly. Someone from our team will be in touch shortly.
good quality and great price for a kid…
good quality and great price for a kid bed
10 de janeiro de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you for your feedback! We’re so glad to hear that you’re happy with the quality and price of the bed. Knowing that it’s working well for your child means a lot to us.
Very easy to install
Very easy to install! Price is low and quality is excellent!
9 de janeiro de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you for your kind words! We’re thrilled to hear that installation was easy and that you’re happy with both the quality and the price. We hope your little one enjoys their new bed!
All round amazing experience
Shipping was fast even though I ordered during the holidays. The bed is amazing. My son loves it and just loves being in his big boy bed so much. Thank you so much!
26 de dezembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for sharing! We’re thrilled to hear your son is loving his new big boy bed. It makes us so happy knowing he’s enjoying it, especially with the holidays being so busy. We hope it brings many cozy nights and sweet dreams!
Very disappointing experience.
I placed an order weeks ago for a child’s bed and mattress. Since then, I have experienced extremely long delays, no concrete updates, and very poor communication.
The tracking has been stuck on “label created” for weeks with no actual shipment, despite multiple follow-ups. Each response from customer service is vague and repetitive, with no clear delivery date or real explanation.
This is a child’s bed, not a luxury item that can wait indefinitely. The lack of transparency and accountability is unacceptable.
I am still waiting for a clear resolution and refund. Based on my experience, I cannot recommend this company.
8 de janeiro de 2026
Opinião espontânea
Resposta da Mimi Beds
We’re truly sorry for the delay this situation has caused. We completely understand how unacceptable this experience has been—especially when it involves something as essential as your child’s bed. Your concerns are absolutely taken note of, and that this is not the level of service we aim to provide.
Please know that your case is being escalated, and a dedicated member of our customer support team will be reaching out to you directly to review your order in detail and work toward a clear resolution, including addressing your refund request. Our goal is to provide you with transparent information and a concrete next step, rather than vague or repetitive responses.
We sincerely apologize for the stress this has caused and appreciate you bringing this to our attention. Thank you for your patience while we work to make this right.
J’ai commandé le lit Ary et le combo…
J’ai commandé le lit Ary et le combo matelas il y a un mois. La livraison a été rapide (+/- 3 jours). Le lit était conforme à la description. Notre fille de 2 ans ne faisait pas ses nuits avant que nous installions ce nouveau lit et que nous mettions en place de nouvelles habitudes de sommeil. Tout cela ensemble a aidé toute la famille à mieux dormir, elle fait ses nuits depuis 3 semaines. Le lit est joli, le matelas et le coussin sont confortables. Ça rend la chambre cosy. J’ai contacté le support client car je pensais qu’il me manquait une partie du colis (c’était une erreur de notre part), et ils ont été très rapides et professionnels. De façon générale c’est une bonne expérience.
1 de dezembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Merci beaucoup d’avoir pris le temps de partager votre expérience
Nous sommes ravis d’apprendre que le lit Ary et le combo matelas ont eu un impact aussi positif sur le sommeil de votre fille et sur le bien-être de toute votre famille. Savoir qu’elle fait maintenant ses nuits et que sa chambre est devenue plus cosy et confortable nous fait vraiment plaisir.
Nous sommes également heureux que notre service client ait pu vous aider rapidement et de façon professionnelle. Vos gentils mots sont très précieux pour toute notre équipe.
Merci encore de faire confiance à Mimi Beds — nous vous souhaitons à tous de très belles nuits, bien reposées
Assembly was a bit tricky and the gate…
Assembly was a bit tricky and the gate alignment isn’t perfect, but overall it’s a good product and we’re happy with it
3 de janeiro de 2026
Opinião espontânea
Resposta da Mimi Beds
Thank you for sharing your feedback! We’re glad to hear that overall you’re happy with your bed. We appreciate you letting us know about the gate alignment — your input helps us improve future designs and instructions.
If you need any guidance on adjusting the gate or have any questions, please don’t hesitate to reach out.
Bon service à la clientèle
Très contente de suivi de service à la clientèle. Très satisfaite du produit
Merci
1 de janeiro de 2026
Resposta da Mimi Beds
Merci de nous avoir porté cela à notre attention. Nous sommes désolés d’apprendre votre expérience et comprenons parfaitement votre préoccupation. Notre équipe vous a contactée par courriel afin de résoudre la situation et de trouver une solution dans les plus brefs délais. Nous vous remercions pour votre patience et pour l’opportunité de corriger cela.
Shipping timeframe respected
Item arrived within timeframe indicated on website,
19 de dezembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Thank you for your feedback! We’re happy to hear that your order arrived within the timeframe indicated on our website. We truly appreciate you taking the time to share your experience and hope you enjoy your purchase. If you need anything further, we’re always here to help.
Recommend Mimi Beds
The bed is really beautiful, and our daughter loves it! It takes quite some time to assemble it, but it’s strong and super cute. Great purchase! :)
20 de dezembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for sharing your feedback! We’re thrilled to hear that your daughter loves her new bed and that you’re happy with your purchase. 😊
We appreciate your kind words about the quality and design, and we’re glad it’s been a great addition to your home.
Thank you again for taking the time to share your experience — it truly means a lot to us!
I bought floor bed and I absolutely…
I bought floor bed and I absolutely love it. Great quality, easy to assemble with comparative price. Definitely recommend it!
16 de dezembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for sharing this — we’re truly happy to hear it! 💛
We’re glad you loved the floor bed and found it great quality, easy to assemble, and well-priced. Your recommendation means a lot to our small team, and feedback like this genuinely helps other families feel confident in their choice.
If you ever need anything at all (accessories, tips, or support down the road), we’re always here. Wishing you and your family many cozy nights ahead!
Cute little bed
Cute little bed. One part broke very easily. I’ll probably just glue it to avoid a hassle of return and taking the bed apart.
15 de dezembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Thank you for sharing your feedback, and we’re sorry to hear that one of the parts broke. We completely understand wanting to avoid the hassle of a return.
If you’d like, we can provide guidance on how to safely fix or reinforce the part, or we can also assist with a replacement part to ensure your bed is sturdy and safe.
We want to make sure your MiniBed is both fun and reliable — please let us know how you’d like to proceed.
Great product
Great product, easy installation and most importantly the finished look is as advertised.
Wish the shipping time was a little faster but we are satisfied with the final look so this can be overlooked.
12 de dezembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with the finished look and found the installation easy.
We completely understand that shipping times can be a bit frustrating, and we really appreciate your patience. Your satisfaction means a lot to us, and we’re so glad the end result was worth the wait!
Got my daughter the mimi ary housebed
Got my daughter the mimi ary housebed. It came quickly with no damage and was relatively straight forward to put together. The only part that took some time was getting the side rails in, which improved as I went. Feels sturdy and looks fun in her room. It will be a great transition from crib to big girl bed! I also got the mattress to ensure a nice fit - it fits perfectly, feels comfortable, and was nice to get all in the same delivery.
3 de dezembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for sharing your experience! We’re thrilled to hear that the Ary House Bed and mattress arrived safely and that the assembly went smoothly. It’s wonderful to know that the bed is sturdy, fits perfectly, and is already adding fun to your daughter’s room.
We truly appreciate you choosing MimiBeds for this important transition from crib to big girl bed — and we’re so happy it’s working out well for you both!
Excellent lit
Excellent lit, notre enfant l’adore. Il fait des belles nuits depuis qu’on l’a.
8 de dezembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Merci beaucoup pour votre retour si positif ! Nous sommes ravis d’apprendre que votre enfant adore son lit et qu’il passe de belles nuits. Cela nous fait vraiment plaisir de savoir que notre produit contribue à des moments de sommeil agréables pour votre famille.
N’hésitez pas à nous contacter si vous avez besoin de quoi que ce soit d’autre.
Nous adorons le lit Montesseri et le…
Nous adorons le lit Montesseri et le matelas pour notre fille de 2 ans. Le format double est parfait pour lire des histoires avant le dodo. Je donnerais une note de 5 étoiles si nous avions reçu le matelas et le lit en même temps, sinon il est parfait dans son ensemble pour nos besoins.
26 de novembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Merci beaucoup d’avoir partagé votre expérience ! Nous sommes ravis d’apprendre que vous et votre fille profitez pleinement du lit Montessori et du matelas.
Nous comprenons parfaitement que recevoir tous les articles en même temps aurait rendu l’expérience encore meilleure, et nous vous remercions sincèrement pour votre patience concernant les livraisons séparées. Vos commentaires nous aident à nous améliorer, et nous sommes heureux que le lit et le matelas répondent malgré tout à vos besoins.
House bed Mimi experience
Received communication that was unclear. Upon follow up they provided clarification and from then on were great at communicating and staying on top of my order. The fairy lights broke when we took them out of the box which was unfortunate, but the bed and mattress are exactly what we wanted.
6 de dezembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for sharing your feedback — we truly appreciate it. I’m glad to hear that once things were clarified, our team was able to support you and keep communication smooth throughout your order.
I’m also happy the bed and mattress are exactly what you were hoping for, though I’m very sorry to hear the fairy lights got damaged. Let us know what we can do to help out! Please email us at info@mimibeds.com.
Thank you again for your patience and for giving us the chance to make things right.
Very good experience
We were a little skeptical after reading reviews particularly about shipping times, but we ordered during black Friday and received our shipment within 3 days of ordering. Very happy with the product.
18 de novembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for sharing your experience! We’re thrilled to hear that your order arrived quickly and that you’re very happy with the product.
We completely understand that shipping times can feel uncertain sometimes, especially around busy periods like Black Friday, so it’s wonderful to know we were able to exceed your expectations.
We hope your little one enjoys their new bed for years to come!
Good, but could be better.
It came quickly and in good condition, no missing parts. It was fairly simple to put together. However, some of the peices don't fit quite properly, but it's still usable. Our twin size mattress is a little bit big for some reason. But it also still works. Our little loves it.
22 de novembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for sharing your feedback! We’re thrilled to hear that your little one loves the bed and that it arrived quickly and in good condition.
We appreciate your note about some pieces not fitting perfectly and the twin mattress being slightly snug. While it’s great that everything is still usable, we’ll make sure to pass your comments along to our product team to help improve future designs.
We’re so happy that your child is enjoying their new bed — that’s what truly matters!
The bed is perfect, but difficult to assemble
The bed is perfect! Our son loves it. The only negative part was to assemble it.
29 de novembro de 2025
Opinião espontânea
Resposta da Mimi Beds
Thank you so much for sharing this with us! We’re thrilled to hear that the bed is perfect for your son and that he loves it — that means the world to us.
I’m sorry to hear that the assembly process wasn’t as smooth as it should have been. We truly appreciate the feedback, as it helps us continue improving our instructions and overall experience. If you ever need any tips or support with future assembly, we’re always here to help.
Thanks again for choosing Mimi Beds!
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