Mindscapeapp Opiniões 166

Resposta da Mindscapeapp

Actualizada a 13/03/2026

Hi Lucy,

Thank you for sharing your experience. We’re really sorry to hear about the confusion and frustration this situation has caused. Seeing payments you weren’t expecting can be very upsetting, and we completely understand why this would feel concerning.

Unfortunately, we’re unable to locate your subscription details based on the information in your review. We’d truly like to look into this for you and help clarify what may have happened so we can make sure everything is properly resolved.

Please contact us at support@mindscapeapp.io and mention that you’re reaching out regarding your Trustpilot review, so our team can quickly locate your request and assist you. We’ll make sure this is sorted out for you as quickly as possible.

Resposta da Mindscapeapp

Actualizada a 13/03/2026

Hi Michelle,

Thank you for sharing your experience. We’re really sorry to hear how upsetting and frustrating this situation has been for you. We completely understand how concerning it can feel to notice charges like this, especially when the situation feels unclear.

Unfortunately, we’re unable to locate your subscription details based on the information in your review. We would truly like to look into this for you and help clarify what may have happened so we can make sure everything is properly resolved.

Please contact us at support@mindscapeapp.io and mention that you’re reaching out regarding your Trustpilot review, so our team can quickly locate your request and assist you. We’ll make sure this is sorted out for you as quickly as possible.

Resposta da Mindscapeapp

13/03/2026

Hi there,

Thank you for sharing your experience. We’re really sorry to hear how frustrating and upsetting this situation has been for you. We understand how concerning it can feel when the subscription process feels unclear, and we never want anyone to feel unsupported.

Unfortunately, we’re unable to locate your subscription details based on the information in your review. We would truly like to look into this for you and help clarify what may have happened so we can make sure everything is properly resolved.

Please contact us at support@mindscapeapp.io and mention that you’re reaching out regarding your Trustpilot review, so our team can quickly locate your request and assist you. We’ll do our best to help sort this out for you.

Resposta da Mindscapeapp

13/03/2026

Hi Lynn,

We’re really sorry to hear how frustrating this situation has been for you. We completely understand how upsetting it can feel when you’re trying to stop a subscription and it seems like the charges keep continuing.

Unfortunately, we’re unable to locate your subscription details based on the information in your review. We’d really like to look into this for you and help clarify what may have happened so we can make sure everything is properly resolved.

Please contact us at support@mindscapeapp.io and mention that you’re reaching out regarding your Trustpilot review, so our team can quickly locate your request and assist you. We’ll do our best to help sort this out for you as quickly as possible.

Resposta da Mindscapeapp

3/06/2025

Thank you for your feedback, Mara. We're very sorry for the frustration you experienced. If we have identified you correctly, it seems that your issue was solved during the conversation with our customer support team. If that’s not the case, please contact us at support@mindscapeapp.io and we’ll make sure everything is reviewed and addressed properly. We always aim to be transparent with all subscription terms, and we’re actively improving clarity around purchase flows to prevent such experiences in the future.

Resposta da Mindscapeapp

28/05/2025

Thank you for sharing your experience, Tessa. We’re genuinely sorry to hear that the sign-up process felt confusing and that it led to such frustration.

If we have identified you correctly, it seems that your case was already addressed by our customer support team. If anything still feels unresolved or you need further assistance, please don’t hesitate to contact us again at support@mindscapeapp.io — we’ll be here to help until everything is clear and settled.

We take all feedback seriously and are constantly working to improve both transparency and user experience. Your concerns have been noted, and we truly appreciate you bringing them to our attention.

Resposta da Mindscapeapp

11/05/2025

We’re very sorry to hear about your experience, Colleen. We understand how frustrating it can be to see recurring payments you didn’t expect. Please note that we’re only able to process subscriptions that are actively confirmed by the user. Since we can’t locate your account details through this review alone, we kindly ask you to contact us at support@mindscapeapp.io — we’ll review your case as a priority and make sure you feel fully supported.

Resposta da Mindscapeapp

11/05/2025

We’re sorry to hear how disappointing this was for you. We understand how concerning it is to feel charged for something you couldn’t access, and we want to make sure everything is properly reviewed. If the code email didn’t arrive, it may have gone to spam or been blocked by a filter — but we’ll be glad to help resolve it. Please reach out to us at support@mindscapeapp.io and mention this review so our team can take another close look at your case.