Really impressed by the quality off my new mirror it was exactly as it looked and was described on the website. Delivery on time as scheduled also .real quality mirror at an amazing price also .
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Leia as opiniões dos outros
Love my mirror. Great experience ( I was very nervous about ordering what could only be described as an extremely fragile item ), but they use their own people ti deliver. They kept me informed ( te... Ver mais
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Although it took longer than the estimated delivery, customer service was amazing and I was kept up to speed at all times. When the mirror was delivered, I also was given a box of chocolates as an apo... Ver mais
A empresa respondeu
Despite the initial mirror breaking in transit (such a disappointment to open!), the founder & managing director responded to my email over the weekend, arranged a replacement within 48 hours to be de... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Born in the heart of London, we pride ourselves on creating the upcoming, unique and luxury mirrors that are adaptable to every home. Our bespoke designs have taken inspiration from all over the world with inspiration varying from antique French mirrors to modern Scandinavian mirrors with name inspiration coming from North, South, East and West London. In the high end market, quality is crucial and no corners are cut when creating the final product for you. Our custom mirrors are hand crafted, with care taken to give each and every mirror the finest finish, only achievable due to our crafters keen attention to detail. We hope that our passion for mirrors is reflected in how the product perfectly completes your home decor.
Informações de contacto
4,8
Excelente
337 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service! Would highly recommend and delighted with my mirror.
26 de junho de 2026
Resposta da Mirrors of London
Hi Coline,
Thank you so much for your wonderful review, it really means a lot to us! We're so pleased to hear you're delighted with your mirror. Enjoy it!
Thanks,
MOL Team
I love my new mirrors!
I love my new mirrors!! So beautiful, great quality and value for money. I got them in less than a week. Delivered by the lovely Ian, great communication and delivered with care. Thank you!
4 de julho de 2026
Opinião espontânea
Resposta da Mirrors of London
Hi Lauren,
Thank you so much for your lovely review, it really means a lot to us!
We'll be sure to pass your kind words on to Ian, he'll be thrilled to hear this. We hope you enjoy your mirrors for years to come!
Thanks,
MOL Team
Great mirror and service
Great mirror, took longer than expected to be delivered but staff were very helpful. Very impressed
26 de junho de 2026
Resposta da Mirrors of London
Hi Mark,
Thank you so much for your kind words and for your patience with the delivery, we're really sorry it took a little longer than expected and we appreciate you bearing with us.
We're so pleased to hear you're impressed with your mirror though! Enjoy it.
Thanks,
MOL Team
Extremely happy…
Was very happy with the service and the quality of the mirror was amazing I got mirrors of Chiswick. They were very accommodating even brought up my mirror to the 2nd floor when the lift wasn’t working so very grateful for that! Amazing size and great price!
26 de junho de 2026
Resposta da Mirrors of London
Hello,
Thank you so much for your wonderful review, it really means a lot to us!
We're so pleased to hear the team went above and beyond for you, especially getting your mirror up to the second floor when the lift wasn't working.
We'll be sure to pass your kind words on to them! Enjoy your Chiswick mirror!
Thanks,
MOL Team
Resposta da Mirrors of London
Hello Meg,
Thank you so much for your kind words, we really appreciate it! We hope you enjoy your mirror for years to come.
Thanks,
MOL Team
Poor delivery
I chose this company due to both reviews posted & the on site information guaranteing offering a professional service. Unfortunately this is not the service I received. Delivery crew arrived & when I said can you take up stairs to my bedroom they said they didn't have this instruction. I have to add Mirrors of London site states room of choice. I also when messaged by ADA & G limited the delivery company i reinforced again the mirrow needed taking to my bedroom. Eventually they did but they were not too pleased making me feel quiet uneasy. Then I said are you opening / checking & taking packaging away to which they said no. Again Mirrors of London states check & take packaging away. Again I said site states that you carry out this service with no response other than having the signature machine thrusted to me with one word SIGN. Once they had left I went back upstairs & then noticed the mirrow was upside down. This 170 x 100cm free standing mirror is very heavy well for someone over 60 with a disability. I managed to inch towards my bed to turn round but due to the heaviness it fell on my arm causing bruising wrist & bleeding gash to arm. I was then left with manoeuvring to where I wanted with alot of apprehension as stated very heavy. I then had to dismantle packaging for taking to my local recycling centre where I had to seek assistance as all upstairs crates. I contacted James from aftercare who I must state apologised for the service & informed that due to a high volume of orders that deliveries can be outsourced & would work with company assigned to ensure they follow delivery instructions in the future. I'm writing to let you know if your over a certain age/living alone with a disability & choose this company because of reviews/on site guarantee that your made aware as I'm most certainly im not the first that this can happen too. I will not be ordering or recommending this company as I wouldn't want this experience to be received by anyone else
23 de junho de 2026
Opinião espontânea
Resposta da Mirrors of London
Dear Michelle,
Thank you for taking the time to leave your review, and we are truly sorry to hear about your experience; particularly that you sustained an injury whilst moving your mirror. We hope you are recovering well.
We would like to address the points raised as openly and honestly as possible.
Regarding room of choice delivery and packaging removal, you are correct that these were previously advertised as part of our standard service, and we sincerely apologise if this created an expectation that was not met. These services were offered as standard by our own in-house Delivery Team. However, due to a significant and sudden increase in orders, we have temporarily been working alongside a trusted courier partner to ensure customers receive their mirrors on time. This is not a service they offer as standard, and we appreciate this is disappointing. We have since removed all references to this from our website and marketing materials.
We are also aware that when you contacted ADA&G directly to request room of choice delivery, they responded to you in writing to advise that their service is doorstep delivery only. Despite this, as a gesture of goodwill, they did carry the mirror to your bedroom, for which we are grateful. We do however completely understand your frustration at the manner in which this was handled, and the mirror being left upside down is something we have addressed directly and unreservedly with the team involved.
Our aftercare manager James has been in direct contact with you throughout this process, and we have conducted a thorough investigation into everything that occurred. We take every piece of feedback seriously and have already made a number of improvements as a direct result of your experience.
We are a small, family-run business with over 320 five star reviews and our customers mean everything to us. We are sorry this experience did not reflect that, and the door remains open should you wish to reach out to us directly at info@mirrorsoflondon.co.uk.
Kind regards,
Mirrors of London
The mirror is absolutely perfect
The mirror is absolutely perfect and exactly what I was looking for. The delivery was completely stress-free, arrived on time, and was handled with great care. The whole experience from ordering to delivery was smooth and hassle-free. Excellent customer service and a great company to deal with. I would definitely order from them again and wouldn’t hesitate to recommend them to others.
30 de junho de 2026
Opinião espontânea
Resposta da Mirrors of London
Hi Sonal,
Thank you so much for your absolutely wonderful review, this really does mean the world to us! We're so pleased to hear that everything from ordering to delivery was smooth and stress-free, and that your mirror is exactly what you were looking for.
We look forward to welcoming you back again in the future!
Thanks,
MOL Team
Fantastic mirror
Fantastic mirror, carefully packed and delivered by their own expert team. Very happy and would 100% purchase from them again :)
3 de março de 2026
Resposta da Mirrors of London
Hello,
Thank you so much for your wonderful review, it really means a lot to us! We'll be sure to pass your kind words on to the delivery team. We hope you enjoy your mirror, and we look forward to welcoming you back again in the future!
Thanks,
MOL Team
Really impressed
Really impressed, kept updated with delivery and arrived perfectly packed. Love the mirror
12 de junho de 2026
Resposta da Mirrors of London
Hello,
Thank you so much for your lovely review! We're delighted to hear the mirror arrived safely and that you're happy with it. Enjoy it!
Thanks,
MOL Team
Resposta da Mirrors of London
Hello,
Thank you so much for your kind words!
We're delighted to hear you're happy with your mirror and the service you received.
We hope you enjoy it for years to come!
Thanks,
MOL Team
Everything Nice. A jus di blessings Abundances of GOD richest blessings on your business.🙏🙏
Everything Nice.
25 de maio de 2026
Resposta da Mirrors of London
Hi Juliana,
Thank you so much for your lovely review, we really appreciate it!
We hope you enjoy your new mirror!
Thanks,
MOL Team
Efficient and good quality
25 de maio de 2026
Resposta da Mirrors of London
Hello,
Thank you so much for your kind words! We are pleased to hear you are happy with both the service and the quality of your mirror.
We hope you enjoy it!
Thanks,
MOL Team
Great communication regarding delivery
Great communication regarding delivery, lovely delivery driver. The 4 mirrors are amazing and look so good in my new hair salon.
1 de junho de 2026
Resposta da Mirrors of London
Hi Tracey,
Thank you so much for your wonderful review, it really does mean a lot to us!
We are absolutely delighted to hear that the mirrors look amazing in your new hair salon, how exciting! We will also make sure to pass your kind words on to the delivery driver.
We wish you all the very best with the new salon and hope you enjoy the mirrors.
Thanks,
MOL Team
Absolutely amazing!!
Absolutely amazing!!! It was a seamless process. Top notch quality and great customer service ⭐️⭐️⭐️⭐️⭐️
30 de maio de 2026
Opinião espontânea
Resposta da Mirrors of London
Hi Mercy,
Thank you so much for your wonderful review, it truly means the world to us!
We are so pleased to hear that everything went smoothly and that you are happy with both the quality of your mirror and the service you received.
Reviews like yours really do make all the difference to our small family run business.
We hope you enjoy your new mirror!
Thanks,
MOL Team
Perfect
Perfect! The mirror is lovely. Well packaged. Great price! I wasn’t home when delivery was happening. Driver called me and discussed drop off! Excellent Service!
25 de maio de 2026
Resposta da Mirrors of London
Hello,
Thank you so much for your wonderful review, it really does mean a lot to us!
We are so pleased to hear that you are happy with your mirror and that everything went smoothly. It is great to know our driver went the extra mile to make sure the delivery worked for you, we will make sure to pass your kind words on to him!
We hope you enjoy your new mirror.
Thanks,
MOL Team
The mirror arrived just before we flew…
The mirror arrived just before we flew to Spain but we checked and it looks fine. Haven’t had chance to put up yet! We also never received the £10 discount we were told would go in our bank,however the mirror looks fine. Thank you
26 de maio de 2026
Opinião espontânea
Resposta da Mirrors of London
Hi Gerald,
Thank you so much for your review and we hope you are enjoying Spain!
We are glad to hear the mirror looks great. Regarding the £10 discount, we are sorry to hear this has not come through as expected.
Please do get in touch with us directly and we will get this sorted for you straight away.
We hope you enjoy the mirror once it is up!
Thanks,
MOL Team
Absolutely love the mirror I ordered…
Absolutely love the mirror I ordered such a great price and quality! Delivery driver was also very helpful! Mirror looks amazing in my hallway!
28 de maio de 2026
Opinião espontânea
Resposta da Mirrors of London
Hi Paulina,
Thank you so much for your wonderful review, it really does make our day!
We are so pleased to hear that you love your mirror and that it looks amazing in your hallway.
We will make sure to pass your kind words on to the delivery driver too!
We hope you enjoy it for many years to come.
Thanks,
MOL Team
Beautiful mirror
Beautiful mirror, delivered promptly and apparently it was easy to hang on the wall, despite its large size. Much cheaper than the one I was going to buy from a department store so I’m delighted.
28 de maio de 2026
Opinião espontânea
Resposta da Mirrors of London
Hi Roberta,
Thank you so much for your lovely review, we really appreciate it!
We are so pleased to hear that your mirror arrived promptly and was easy to hang despite its size.
It is always great to hear when our customers find great value with us compared to the high street!
We hope you enjoy your new mirror.
Thanks,
MOL Team
Perfect
Perfect!
Easy ordering, discount offered, quick delivery and great product!
12 de maio de 2026
Opinião espontânea
Resposta da Mirrors of London
Hi Kirsty,
Thank you so much for your lovely review, we really appreciate it!
We are so pleased to hear that everything from ordering through to delivery went smoothly and that you are happy with your mirror. It means a lot to us!
We hope you enjoy it.
Thanks,
MOL Team
Great experience with this company
Great experience with this company. Easy, clear website. Well coordinated delivery and a fabulous mirror. I would totally recommend this company for a high quality mirror.
21 de maio de 2026
Opinião espontânea
Resposta da Mirrors of London
Hi Katherine,
Thank you so much for your wonderful review, it really does mean a lot to us!
We are so pleased to hear that you had a great experience from start to finish and that your mirror arrived safely. Reviews like yours mean the world to us and we really appreciate your recommendation.
We hope you enjoy your new mirror!
Thanks,
MOL Team
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