misterwoofs.com Opiniões 

141
•
TrustScore: 1 em 5

1,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Not even 1 star is deserved. Ordered early Jan 2024. 5 months later nothing. Received multiple generic responses asking for my patience when request for shipping update sent was passively Angry reque... Ver mais

Classificada 1 em 5 estrelas

Ordered 25 February 2024. Still not arrived 12 April 2024. Sent several requests for update. One reply said much the same as other reviews below, one of which said something about customs tak... Ver mais

Classificada 1 em 5 estrelas

Ordered two couch covers on 19th April. Received confirmation of order and receipt, and money left account. Since then not a word. I have emailed 3 times with no response and emails come back... Ver mais

Classificada 1 em 5 estrelas

This should be a zero review - I ordered settee protectors over a month ago - nothing received & despite several emails no response . I don’t have this kind of money to waste , just wish I had read up... Ver mais

Informações sobre a empresa

  1. Loja de animais de estimação

Escrito pela empresa

At Mister Woof's, we’re committed to helping pet parents like you give your pup everything they need to live happier, healthier, and longer lives. Our mission is simple, full commitment to improve your pup's quality of life. In our eyes, the world is a better place with animals. That's why we carefully researched, designed and curated the best products available on the market today, to make shopping for your pups easy.


Informações de contacto

1,2

Muito mau

TrustScore: 1 em 5

141 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,2

Todas as opiniões

(141)

6 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Terrible company!

Terrible company!! Don’t buy from here. Purchased my dog mat and have yet to receive my mat. When I ask for tracking information they are unable to provide it and yet insist that it has been shipped. I have asked for a refund and they refuse stating that my mat has been shipped.

21 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Do not buy from this company

Do not buy from this company!

Immediate confirmation from them when ordering but no shipping detail ever sent despite numerous requests over weeks. Website says not shipped but email response states it has shipped but no tracking information available…

Scam do not waste your time!

28 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Do NOT Buy From Them - SCAM!

I placed an order with them over 6 weeks ago. Product still has not been delivered. The email inbox is tied to a gmail account. The confirmation email arrived immediately after the order was placed and stated that a shipping confirmation would be sent shortly. The customer service representatives cannot or will not provide a tracking number despite confirming that the order has in fact shipped and apparently is taking weeks to clear customs. No shipping confirmation email was ever sent and no tracking information will be shared despite repeated requests. I still have not received my order over 6 weeks later (website states free shipping with delivery in 4-12 days). Their return policy is only for 30 days and yet their CS agents keep giving you false updates about your order until well after 30 days from your order placement so you're unable to get a refund. This company is a SCAM and needs to be shut down. Run!

19 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I would give no stars if I could DO…

I would give no stars if I could DO NOT BUY from this company . Waited weeks for a couch protector, it arrived from china in the smallest of packages . When opened it was a lump of rag not the colour or size I ordered , does not have a non slip back complete waste of time and money. When challenged for a refund they keep saying due to the health situation they do not accept returns so offered 50 per cent refund . I am still pressing for a full refund . Facebook should not allow false advertising they should be removed from site . Shocking company a complete scam

15 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

One star too many

One star ? Where is the zero star. ?
Still waiting for the tracking number after 35 days. Just got it today. Hasn’t left China yet.
Now after reading the reviews, I’m ready to put it to my cc for refund as soon as I get it. I kick myself, I should know better.
Must also report it to FB for advertising it on their platform.

30 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Mister Woofs is a horrific scam

Mister Woofs is a scam. They will send you a confirmation email as if your order was received properly, but they won't be sending anything to you. Weeks will go by and your "order still has not been shipped" from China, so there's no tracking information available for you. Also their return policy says that you only have 30 days to initiate a refund afer you purchase--the product won't even be sent within the 30 days though! I ordered a dog pillow on October 9th and it's now Novembe 12th. No sign of this product being shipped. Customer service emails are vague and reassuring that "everything is going well" (for who!?), and essentially are pulling your leg. Meanwhile your card has been charged and your information stolen.

12 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT BUY FROM HERE!! THEY LIE ABOUT RETURN POLICY

The product was not at all as it appeared to be on the website but I had taken the chance order it and try it out since they a 14 day return policy as long as you pay for shipping.

When I contacted the company to ask for return address they told me they cannot take the package back and will only honour a 50% refund and I can keep the product - which is useless to me

16 de outubro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

cant even contact this company and they…

cant even contact this company and they charged me twice the the same order they are ripping me off and there is no way to contact them to fix it

24 de julho de 2022
Opinião espontânea
logótipo da misterwoofs.com

Resposta da misterwoofs.com

Hi Michael,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. We have sent a response to your message with our page to help us locate your order with us.

We can’t fix the past, but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Sincerely,
Glee from Mister Woofs

Classificada 5 em 5 estrelas

Quick shipping and excellent product…

Quick shipping and excellent product quality. I had to buy a second one because my cats were taking over the dogs bed!

27 de maio de 2022
logótipo da misterwoofs.com

Resposta da misterwoofs.com

Hi Barbara,

We are so happy to hear you had a great experience with us. Our team works very hard to keep our customers happy and we are thrilled to have this 5 star review.

Just wanted to let you know that you are entitled for a 40% off on your next purchase with us. You may reach out to us at support@misterwoofs.com to claim the discount code.

Thanks again for your kind words and for being a fantastic customer.

Sincerely,
Glee from Mister Woofs

Classificada 1 em 5 estrelas
logótipo da misterwoofs.com

Resposta da misterwoofs.com

Hi Linda,

I am sorry to hear you haven't received your order. I have reached out to our fulfillment team and found that your order is already with your local courier onboard delivery.

This is not the experience we wish you to have with the current shipping protocols concerning COVID-19, parcels go through different sorting and processing facilities.

Thank you for your patience and continued support during this trying time.

Sincerely,
Glee from Mister Woofs

Classificada 1 em 5 estrelas

Ordered a week ago no shipping update

Ordered a week ago, with no shipping update. How about shipping the item before asking for a review?

8 de maio de 2022
logótipo da misterwoofs.com

Resposta da misterwoofs.com

Hi David,

Thank you for letting us know about this. Your feedback helps us do better. We have reached out to you on a personal mail while we look into this issue and hope to resolve it promptly and accurately with you.

We hate to keep you waiting any longer than necessary for your order because it makes us anxious as well. We have all been customers ourselves, so we try to give the experience that we would want to receive.

Sincerely,
Glee from Mister Woofs

Classificada 5 em 5 estrelas

Blanket and extra cover

Was a bit smaller than I had hoped for, but my dog loves it! Hopefully she doesn't outgrow it! lol! They have provided excellent customer service throughout the backorder process and kept me up to date on what was going on.

2 de maio de 2022
Opinião espontânea
logótipo da misterwoofs.com

Resposta da misterwoofs.com

Hi Wanda,

Your kind words and 5 star rating really mean so much to the team. We would like also to apologize as the size does not meet your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at support@misterwoofs.com. Again, thank you for your feedback!


Sincerely,
Glee from MisterWoofs

Classificada 1 em 5 estrelas

Wrong color/not large

Wrong color. Somehow my order got changed during the checkout process from light grey to brown and I would have NEVER ordered brown because it doesn’t go with my decor. Not to mention the large are WAY smaller than what they appear to be in pictures.

28 de abril de 2022
logótipo da misterwoofs.com

Resposta da misterwoofs.com

Hi Kate,

We are sorry to hear you have this experienced upon placing your order. We would like to have the opportunity to investigate your feedback further. We have reached out to you on a personal mail as we strive work with you to resolve any issues as quickly as possible.

Sincerely,
Glee from Mister Woofs

Classificada 1 em 5 estrelas

Been waiting over a month and still…

Been waiting over a month and still have not received my product so how do you expect me to give you a review. Really disappointed

13 de abril de 2022
logótipo da misterwoofs.com

Resposta da misterwoofs.com

Hi Laura,

I'm very sorry that you still haven't received your order and that the delivery does not meet your expectations.

I have checked your order placed last 31st of March and it is currently in transit. Due to COVID-19 international shipments has been dramatically delayed, while that is completely out of our control, I've emailed you a resolution of this situation, that I think you'll like. Updated tracking information has also been sent. We appreciate your patience as we wait for updates. You are important to us and we are hopeful you will receive your package soon.


Sincerely,
Glee from Mister Woofs

Classificada 1 em 5 estrelas

Cat toy Never came!

It’s been almost a month and NO product ( cat toy) has been received .
So no stars for Mr Woofs.

17 de março de 2022
logótipo da misterwoofs.com

Resposta da misterwoofs.com

Hi Susan,

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please be assured that we are working hand in hand with our fulfillment team and your local courier to get this sort done as soon as possible.

I will continue to personally monitor your order and provide updates on a separate mail. Again, thank you for your patience and understanding. You are greatly appreciated.

Sincerely,
Glee from MisterWoofs

Classificada 5 em 5 estrelas

Your product is great

Your product is great. Softer and more luscious than the alpha paw throws I tried.
Yours is far superior. I especially appreciate the lack of the ugly binding your competitors use. But most of all your “shag” is the perfect length and wonderfully soft.
Thanks.

14 de março de 2022
Opinião espontânea
logótipo da misterwoofs.com

Resposta da misterwoofs.com

Hi Lynne,

Thank you for the wonderful feedback. It makes our day hearing that we were able to provide you 5-star service. The premium soft faux fur made this a great choice for your furry friend.

Thanks again, and we hope to make your next visit just as positive. Have an amazing day!

Sincerely,
Glee from MisterWoofs

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais