mixam.ca Opiniões 1394

Resposta da mixam.ca

Há 3 dias

Thank you for your feedback, and we’re really glad to hear you were happy with the print quality.
We’re very sorry the order was delayed by a couple of days. As advised when you reached out to us on chat, our dates are estimated and occasionally we may need a little longer to complete an order due to production requirements or other factors during the process.
We truly appreciate your patience and understanding, and we’re pleased to hear you were happy with the final prints.

Resposta da mixam.ca

Há 3 dias

Thank you so much for the feedback. We’re really pleased to hear you were happy with the shipping speed and print quality.
We’re sorry to hear the website felt a little difficult to navigate after uploading your images. You can usually move through the process either by following the thumbnail tabs or task bar, such as Artwork, Details, and then Payment, or by following the prompt messages on screen advising what’s needed next.
If anything ever feels unclear though, please don’t hesitate to reach out to us. We’re available pretty much 24/7 and always happy to help with any questions or assistance needed.

Resposta da mixam.ca

Há 4 dias

Thank you so much for your kind words. We're really happy to hear the book turned out great and that you’re already preparing another order with us.
We also truly appreciate you taking the time to share your feedback regarding the shipping experience. We completely understand how important reliable delivery is, and we’ll absolutely pass your comments along as part of our ongoing list of improvements and alternative options we’re exploring to better assist our customers in the future.
Thanks again for your support, and we look forward to printing your next project.

Resposta da mixam.ca

4/05/2026

We’re really sorry to hear about your experience, especially given the importance of your event.

We always aim to meet our estimated timelines, and in most cases, we do. As all of our products are custom made, the dates we provide are estimates rather than guarantees. That said, we work hard behind the scenes to keep everything on track and get orders out as quickly as possible, so we understand how frustrating it is when expectations aren’t met.

We’re also very sorry to hear about the difficulty you had reaching our support team, that’s not the experience we want to provide. We’d like to take a closer look at what happened here. When you have a moment, please report/log the issue through your Mixam account. You can go to your order, click the “Report an Issue” button, once it’s submitted, our team can properly investigate and do our best to help.

Resposta da mixam.ca

4/05/2026

Thank you for your kind words about the product quality - we really appreciate it and we're so glad you're happy with it! We're really sorry your order didn't arrive for your show.

In this case, the shipment was fully in the hands of the carrier, and unfortunately the change in delivery date and the decision to hold the parcel over the weekend were outside of our control. We understand how critical timing was for your gallery show, and how disappointing it must have been to not have the book available as planned.

That said, we don’t take the impact lightly, and we truly regret the inconvenience this caused you.

We always aim to meet our estimated timelines, and in most cases, we do. As all of our products are custom-made, our dates are shared as estimates, but we work hard behind the scenes to keep everything on track and get orders out as quickly as possible.

For any future or larger projects, especially with important deadlines, we recommend letting us know as early as possible, ideally either just before confirming your order or right after, Live chat is great way to reach out to us. This allows us to provide the most accurate production timelines and keep a closer eye on your order from start to finish.

Resposta da mixam.ca

4/05/2026

We always aim to meet our estimated timelines, and in most cases, we do. As all of our products are custom-made, our dates are estimates, but we work hard behind the scenes to keep everything on track and get orders out as quickly as possible. We're really sorry that your order was delayed in this case.

It's a shame we haven't heard from you sooner regarding the reprint to correct the issue. If something doesn’t feel quite right, we’re always here to help and take a closer look. In the Trustpilot invite email linked to your review, there’s a quick and easy way to report any concerns.

You can head to your order, click the “Report an Issue” button, let us know what you’d like checked with the reprint, and upload a few photos, we’ll take it from there.