mixam.ca Opiniões 1394

Resposta da mixam.ca

22/01/2026

Hi Matt, We’re sorry to hear that you were not happy with your recent order. We understand how important it is for everything to meet your expectations, and we genuinely apologize for any frustration this may have caused. As we’ve explained, variations can occur during binding and trimming due to industry wide tolerances. This means that sometimes edges may appear uneven, which is a normal part of the printing process. We go into further detail on this in our support page here: https://mixam.ca/support/printingvariance
We also want to let you know that our team is currently reviewing your order, and we’ll be in touch soon with an update on how we can resolve the issue.
Again, we’re sorry for any inconvenience caused, and we appreciate your understanding as we work to address this matter.

Resposta da mixam.ca

20/01/2026

Hi Lynn, Thank you for sharing your feedback and for outlining your experience so clearly. We’re sorry that the estimated shipping dates for this order had to be revised and that this caused disappointment for both you and your client.
Our delivery dates are estimates based on production capacity at the time an order is placed. During particularly busy peak periods, such as the festive season, schedules can change as we replan production to accommodate volume and unforeseen factors. While we always aim to communicate updates as quickly as possible, during these periods we may not be able to do so as promptly as we normally would. For this reason, we strongly encourage customers to let us know about any fixed or critical deadlines at the very start of the order process, as once an order is in production it can become difficult, for us to make adjustments later on. That said, we understand your point about expectation setting, and we appreciate you taking the time to share this perspective.
We’re glad the goodwill refund was received and despite the challenges around timing, we hope you’re pleased with the finished books.

Resposta da mixam.ca

20/01/2026

Hi Rose, Thank you for your patience while we worked through this with you. We’re sorry that the Estimated delivery dates had to be revised during our busiest peak season and that you experienced a pagination issue once your order arrived.
From time to time, production schedules do need to be adjusted, and occasionally pages can become mixed during the binding process. While this can happen in print production, we understand how disappointing it is when it affects a finished order. When something does go wrong, we pride ourselves on putting it right as quickly as possible.
We appreciate your understanding and hope that once everything is resolved, you’ll feel satisfied with the final outcome.
Please don’t hesitate to reach out if you need anything further in the meantime.

Resposta da mixam.ca

19/01/2026

Hi Donald, Thank you for taking the time to share this with us, and I’m really sorry to hear you’re feeling disappointed with the final result. We truly appreciate your kind words about our team, that means a lot to us. Looking back at your order history, it looks like this book was printed on the same paper stock you selected back in January 2024. At the time, you mentioned it felt a little heavy, and discussed reaching out again if you decided to explore other options. A lighter stock, such as 70lb, may be more suitable for what you’re aiming to achieve in terms of weight and shipping costs. We can also see that for your last two orders, you selected a 60lb Uncoated, which may be closer to what you’re looking for overall?
It’s also worth keeping in mind that paper weight can naturally vary by approximately ±10lb, as it’s a manufactured material, which can sometimes make a noticeable difference in the feel of the finished book. We’re always here to help you find the best setup for your project, and we’d be more than happy to talk through paper options in advance if you decide to print again.

Resposta da mixam.ca

19/01/2026

Hi Kaden, Thank you so much for sharing your feedback, we’re really glad to hear you loved the final product and had a great experience both during creation and after purchase.
If anything doesn’t seem quite right, please feel free to follow the steps outlined in the review invite email this is linked to and log the issue with a few photos. Our team will be happy to take a closer look for you. In some cases, a small amount of glue may be visible near the spine, but we’re always more than happy to review this and make sure everything looks as it should.
Thanks again for taking the time to let us know, we really appreciate it.

Resposta da mixam.ca

16/01/2026

Thank you for taking the time to share your experience, and we’re really pleased to hear the print quality exceeded your expectations.
We’re sorry to hear there were some minor dings and rips. If this wasn’t reported to us directly, we wouldn’t have had the chance to look into it at the time. To help us review this properly, please follow the guidance in the review invite email linked to this review and get in touch with our support team, including a few photos of the affected copies.
Once everything is logged, we’ll be happy to take a closer look and see how we can help.

Resposta da mixam.ca

16/01/2026

Thank you for your message, and we’re sorry for the continued delay and the impact this has had on your clients.
As advised previously, all delivery dates provided are estimated. We’d also like to note that, as mentioned in another review you left on the 5th, there were artwork issues affecting part of the files supplied, which meant we weren’t able to move forward with printing straight away. This has since been fully resolved.
Your order is now moving through the production process. While we are still catching up following the high volume of orders placed during the December period, we’re actively working to complete and dispatch orders as quickly as possible.
We understand how frustrating shifting timelines can be, especially when you’re working to client deadlines, and we appreciate your patience while we get this finalized for you.

Resposta da mixam.ca

13/01/2026

Hi Rhonda, We’re sorry for any inconvenience caused by the estimated production and delivery dates. These dates are estimates, and if we’re not made aware of a specific deadline at the start of an order, we may not always be able to assist with time sensitive requirements. Delays can occur, particularly during peak periods, but these are temporary. As mentioned in our review invite email, if there are any concerns with an order, logging them with our team allows us to take a closer look and help where we can.

Resposta da mixam.ca

12/01/2026

HI Chloe, Thank you for sharing your experience with us, and we’re truly sorry for the frustration caused by the changes to your estimated delivery date.
December was an exceptionally busier than normal period for us. We did our best to keep delivery estimates updated as quickly as possible as production schedules shifted, but we’re sorry that this still resulted in you needing to reach out for updates.
We appreciate your patience throughout the process and hope that, despite the delays, you’re happy with how the books turned out in the end. Your feedback is genuinely valuable and helps us improve how we communicate during peak periods.

Resposta da mixam.ca

12/01/2026

Hi Sh, Thank you for taking the time to share your feedback, we’re really glad to hear that the book itself turned out well.
We’re sorry that the delivery didn’t arrive in time for Christmas and understand how disappointing that must have been, especially for a gift. We do want to reassure you that while this was our busiest peak period, your estimated delivery dates were revised only twice, and we kept you informed on both occasions.
Once your deadline was advised to us for the first time, we also explained that we may not be able to guarantee a Christmas delivery due to the timing. At that point, earlier in December, we did offer the option to cancel and receive a full refund, but you kindly chose to continue with the order.
We also recommend letting us know about any firm deadlines as early as possible, as outlined on our Shipping Support page, so we can advise on the best options from the outset. That said, we’re pleased that your order was shipped earlier than the second revised estimate. Thank you again for your understanding, and for choosing to print with us.

Resposta da mixam.ca

9/01/2026

Thank you for your feedback. We are glad to hear that you're happy with the quality of your book.
Regarding your concern, hardcover inner pages are held in place by the fixed endpapers, which allow the book to open and close smoothly. If the inner pages were glued directly to the spine, the covers and pages wouldn't be able to open properly. The binding should be secure enough to hold everything in place, but books are not typically designed to be inverted or held up like that. If you're still concerned, please follow the instructions in your review invitation email and share any images with us so we can investigate further and offer support.
As for the delivery, we understand that December can be a busy month, and timelines can sometimes shift. We're sorry for any inconvenience caused, but we're happy the books reached you in the end. Thanks again for your comments, and we hope to work with you again soon.