Men's Luxury Outlet Opiniões 

Don’t buy shoes from them. They sold me fake On Cloud sneakers

BEWARE!! While my shoe order from this company did process and arrive just fine, and the shoes themselves were of adequate quality and met my expectations of what they looked like, this company is shady and will throw in a $59 monthly recurring fee to your attached payment method without your knowledge or consent. When you put your order together on their website and get your cart ready for checkout, you'll see an included "item" in your cart, already added to your order, called "MLO VIP" membership or something along those lines. No description about it or anything, it's just there and says "$0" so you sort of just assume it's a perk they're adding in for free. Well, it most certainly is not.....a few days after your order, you'll be hit with the first $59 charge to your payment method, followed by another one next month around the same date, and so on and so on. I did not even notice it until 3 months in I happened to be browsing my card statement and saw a pending $59 charge for MLO VIP membership which I then noticed they had done for the previous 2 months as well and then followed the rabbit hole down through internet reviews, where i found massive amounts of fellow customers here on Trustpilot that experienced the same thing. I had to immediately contact my financial institution and disputed all 3 of the membership charges. Luckily for me, they were able to dispute them successfully and I was refunded for all 3 monthly payments. They have no direct contact info other than a basic customer support email which they never replied back to me when I reached out to them and which, in this day and age, should tell you something fishy if they don't even provide a direct contact phone number. Do yourself a favor and STAY AWAY from this company....any company sneakily throwing in a $59 a month membership fee should be a company that you want no part of. Just look at all the other Trustpilot reviews for this company that are saying the exact same thing as me.

I received no order information, no shipping information. They also tried to slip in a monthly reoccurring charge of 59.95, for what exactly? This is my 2nd and last order from this bunch. If you order anything from them, watch your credit card statement carefully. They're shady!

This company is a rip off, not going to get what is advertised and they will continue to bill your credit card of merchandise that you will not receive. If they have your credit card number, watch your statements carefully....

They ship straight from China, takes about 14 days to arrive. The logo on the shoe is different than what’s in the pictures. It says “Fashion” on the tongue display, no M logo. I emailed saying I wanted a return and they made me take a picture of the logo and they told me they got sued by Nike in 2023 and had to change their logo and haven’t had time to update pictures in two years. The after arguing for 10 days back and forth they said I can’t do a return since it’s now past the 30 days from ordering, the 14 days of shipping and 10 days of arguing about the return counts for them. lol. Theee shoes are cheap Chinese garbage. Called my credit card company and got a refund

I paid full price for 3 pair of shoes. Then i recieved charges in the amount of $119 2x for an subscription that i never purchased. Supposedly the subscription is $59. Meaning I purchased 2 pair of the same shoes and was charged an extra $59 for each shoes for 2 months. Asked for a refund on at least one and never recieved it. I will never speak positive on this conpany again.

I bought 3 pairs of these shoes and paid in full then few days later they made another charge and pending transaction on my account without my knowledge of $59.95. Super sketchy.

They are scammer . Ive paid for order and never got order they send me fake tracking number and another different tracking number and then another one while they charge your card $59.95 and they keep charging charging be careful everyone . They are in instagram now

honestly, I don't write reviews very much but I'm sorry for everyone bad experiences but I've bought t2o pairs in the past and both pairs I really enjoy. I always get great responses from my friends and strangers

The worst. If I can put 0 is better. My first experience , the worst. No answer from the customer service, no tracking number or the order number does exist. NOT RECOMENDED

Scammers. If there was a way to give no stars, I would. Spend over $500 on shoes, never received them. Same as everyone here, customer support just kept lying saying shoes will be sent soon. Well it’s been over a year now, still no shoes, and e-mail customer support resulted in delivery status notification failure. Don’t take people’s money and not deliver the goods.

Same experience as everyone else! Ordered shoes in Nov 2023 and they never came. I ordered from them before in the past and received them but this year was different. Contacted support and got a general response email that they probably have sent to everyone saying there are issues with the carrier and that the shoes will come eventually. It’s been 3 months and I recently moved because my lease was up. These will never come. The website went down. They removed the comments from their IG and now the support email is deactivated. Very upset about this as this was a gift for my dad for Christmas. My bank has also opened up an investigation and has given me a credit for my purchase.

Nothing but empty promises for over a year and a half waiting on one of the two pairs of shoes I ordered.

Absolute scammers- took money for 3 pair of shoes and they NEVER shipped them.

We need to lawyer up on this damn company. This man has robbed 1,000's of people out thier money.

Ordered shoes in May 2023, it's end of Jan 2024, and still no shoes. Emailed regularly in 2023, they said they were in pre-production when I ordered but they would be coming. Now the email address is bouncing back!

I order a pair of shoes back in Jan 3. 2023 and as of today still haven’t received my shoes. I emailed them a few time and was told that I have order a pre-sale shoes and it will be coming. Since I did a pre sale I can’t get my refund. This company is BS. I want my money back

I have had the worst experience ever. Now it’s seem like the email for the support team doesn’t work anymore. I never got my order and they insisted i have to wait until the support team advise them on the next steps. You will not believe it was last year Black Friday sale. I made 2 orders and the only thing that did come was the sweater and it was a whole completely different sweater. You can’t make this up. They asked for a photo of it and I sent it and then they went on to say that was a final sale nothing they can do about it. Not even a refund. I still have it and it’s nothing like what I ordered. Crazyyyy we got scammed

Worst experience I've ever had and it is a shame because I supported MLO since it first started.
I ordered a pair of shoes November 2022 along with several apparel items. I NEVER got the shoes - DNA T211. I emailed them immediately after seeing the status said my items were received. What I noticed was the clothing items had a date, but the shoes were still pending/being shipped. I sent several emails and after 88 days, I asked for a refund. The wouldn't give me a refund and promised the shoes would still be shipped as they were stuck in customs. The last time I heard from them was March 2023. Reading other reviews, it seems like late 2022, around November is where all the issues started for consumers. Additionally, it appears no shoes were received in 2023. What are consumers supposed to do about the money they spent, but NO products were received???