Urgently needed a stairlift for my mother, thought of rental at first, rang Kate/Ricky on the Wednesday, sent measurements, got a fitting date of the following Tuesday !!! .... Tom the fitter did an e... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
From the very first call to Kate, to the installation, I cannot praise Mobility 1st enough. Straight away I felt that this was a company I could trust. Unlike other companies, Mobility 1st offered the... Ver mais
A empresa respondeu
We were very impressed with the professionalism of Tom Walker who initially came out to explain the service and show us photos of the stair lifts. He was very clear and fair re pricing details. Hi... Ver mais
My elderly father's very old stairlift finally gave up and we didn't have a clue where to go or what we needed really. Thankfully I found Mobility 1st, and from the very first phone call and conversa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Complete Stairlift services, including installation, removal & servicing. We are extremely proud to be able to offer same-day installation should you require it. Meaning as soon as you are ready, so are we. We carry the parts including the bends we need for almost every stair configuration and build your stairlift bespoke to your Staircase. After talking with your dedicated agent to answer any questions and talk through the process we will conduct a home visit to suit you, with our Mobility First Expert Installer. We encourage you to invite anyone you would like to be a part of the decision, such as family members or friends. If you decide to go ahead that day, we’ll be able to install your lift that very same day. We will never apply any pressure, we appreciate it is a big decision and none of our conversations or visits carry any obligation, this is our guarantee to you.
Informações de contacto
4,9
Excelente
118 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very Happy Customers
We were very impressed with the professionalism of Tom Walker who initially came out to explain the service and show us photos of the stair lifts. He was very clear and fair re pricing details. His explanations were very clear and he answered our questions appropriately. Tom followed up by fitting the stairlift four days later, explaining clearly and ensuring that my husband tested it and understood everything he needed to know to operate the stairlift. It was a pleasure to have such a knowledgeable, respectful and pleasant young man in our home who instilled confidence in the product and the company.
Initial contact and confirmation was with Kate by telephone. Again, we were very impressed with her professionalism, respectful and helpful manner.
We would not hesitate to recommend this company and its product to anyone else.
16 de julho de 2026
Opinião espontânea
From the very first enquiry to the…h
From the very first enquiry to the instillation of our stairlift Mobilty 1st were very professional , friendly and more importantly compassionate & understanding ,the instillation ( thanks Tom ) was painless , quick & I wouldn’t hesitate to recommend them .
6 de julho de 2026
Opinião espontânea
A big thank you to Tom Wisker
A big thank you to Tom Wisker. He was amazing when installing out stair lift.
10 de junho de 2026
Opinião espontânea
Mobility 1st class!
From the very first call to Kate, to the installation, I cannot praise Mobility 1st enough. Straight away I felt that this was a company I could trust. Unlike other companies, Mobility 1st offered the product we wanted and were very helpful in making sure we had everything we needed. Installation was the same, installer was caring and professional taking his time explaining everything to my 93 year old mother. 10/10 service, so refreshing!
10 de julho de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you so much for taking the time to leave such a wonderful review Malcolm.
We are delighted to hear that your experience with Mobility 1st was a positive one from your very first conversation with Kate through to the installation of your mother's stairlift. Building trust with our customers is incredibly important to us, so it is especially rewarding to know that you felt confident in choosing us.
We're also so pleased that our installer took the time to ensure your mother felt comfortable and fully understood how to use her stairlift. Providing a caring, patient and professional service is something we pride ourselves on.
Your kind words and 10/10 recommendation mean a great deal to the whole team.
Thank you once again for choosing Mobility 1st and for sharing your experience.
Urgently needed a stairlift for my…
Urgently needed a stairlift for my mother, thought of rental at first, rang Kate/Ricky on the Wednesday, sent measurements, got a fitting date of the following Tuesday !!! .... Tom the fitter did an exceptional job, decided that their prices were so reasonable, I bought it outright. I wouldnt waste your time and effort ringing anybody else, their price and service is second to none.... make one call... save money, save time... ring Mobility 1st
14 de julho de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you so much for your fantastic review Andy and for recommending Mobility 1st.
We are delighted that we were able to provide your mother with a stairlift so quickly when it was urgently needed. We understand how important it is to have a prompt and reliable service, so it's wonderful to hear that Kate, Ricky and Tom made the whole process smooth and straightforward from your first call through to installation.
Tom will be especially pleased to hear your kind comments about his work, and we're thrilled that you were so happy with both our service and pricing that you decided to purchase your stairlift outright.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you once again for choosing Mobility 1st.
Great company to deal with
Great company to deal with, ordered and installed hassle free, highly recommended. Tom the installer was brilliant , top bloke.
9 de julho de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you very much for taking the time to leave such a wonderful 5-star review Vaughan.
We are delighted to hear that you found the entire process, from ordering through to installation, to be straightforward and hassle-free. Providing a smooth and stress-free experience for our customers is something we take great pride in, so it is lovely to know we achieved this for you.
Tom will be especially pleased to read your kind comments. We will be sure to pass on your compliments—I'm sure he will appreciate being described as a "top bloke"! He takes great pride in his work and always strives to provide the highest level of service.
Thank you once again for your recommendation and for choosing Mobility 1st.
MOBILITY 1ST - GREAT EXPERIENCE
Tom Walker was lovely! Very informative, explained everything very well and was very thorough in the installation and set up process. Really happy with the service overall.
1 de julho de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you very much for taking the time to leave such a wonderful review, Razzak.
We are delighted to hear that you had such a positive experience with Mobility 1st and that you were pleased with the service you received. It is especially lovely to know that Tom made such a positive impression. We will be sure to pass your kind comments on to him—he will be delighted to hear that his informative approach, attention to detail, and thorough installation made a difference.
Providing a professional, friendly, and reliable service from start to finish is something we pride ourselves on, so it is wonderful to know that we met your expectations.
We truly appreciate your recommendation and wish you many years of safe, comfortable, and reliable use of your stairlift.
Thank you once again for choosing Mobility 1st.
Moblity 1st - First Class Serice
My wife and I have lived in our current three bedroom two storey house for 58 years. We put everything we had into buying the house when we were in our mid twenties, with myself juggling two jobs to pay the mortgage. It is obvious we loved it here and never ever thought about having to leave, until forced to do so by circumstances.
Just over a year ago my wife developed balance and mobility issues resulting in several falls. To make matters worse she developed arthritis in her knees, making tackling the stairs extremely difficult and hazardous. We decided a stairlift would give us at least a few more years here.
FollowingCustomers' Reviews we opted for a used lift from Mobility 1st. The service we received was first class, with everything explained as we went along, and an installation date fixed. Two days before I had a text giving a rough ETA between 0800 and 1000 hours, for the fitter to come. On the morning of the installation I received another text giving a more precise time of 0915. The fitter arrived five minutes before that, following an almost three hour journey. His name was Tom, a very likeable, personable young man, with 15 years experience under his belt. After providing him with a well deserved cup of coffee, we left him to it. He told us it might take about two hours to install. Just a shade over an hour later he called us to say the installation had been done. The Lift was superb, looking a if it were brand new. He ran through all the details with us, and got my wife to try the lift out, which was extremely simple.
We found the whole experience absolutely faultless, with everything explained in detail. We have to say we are delighted with our 'new' stairlift, and can only give 100% marks for everything, the equipment and service.
Thank you Mobility 1st for making everything so easy for us.
100% recommended.
22 de junho de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you Patrick.
We are honoured that you chose us to help you and your wife remain in the home you have lovingly built together over the past 58 years. We understand what a significant decision installing a stairlift can be, and it is incredibly rewarding to know that we have been able to help make everyday life safer and more comfortable for your wife, allowing you both to continue enjoying your home.
We are delighted to hear that the entire process, from your initial enquiry through to the installation, met your expectations. Providing clear communication, reliable service and high-quality reconditioned stairlifts is something we take great pride in, so your kind comments are greatly appreciated.
Tom will be especially pleased to read your lovely words. We are fortunate to have such a knowledgeable, experienced and caring engineer on our team, and it is wonderful to hear that he made such a positive impression while ensuring the installation was completed efficiently and that your wife felt confident using her new stairlift.
Thank you once again for your trust, your recommendation and your incredibly kind feedback.
On behalf of everyone at Mobility 1st, we wish you and your wife many happy, safe and comfortable years in the home that means so much to you both.
Excellent company really good price…
Excellent company really good price very accommodating for elderly people .
Tom walker really nice friendly explaining everything from fitting to installation
If your thinking of having a stair lift contact them helpful sales team
15 de junho de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you so much for taking the time to leave such a lovely review Tabitha.
We are delighted to hear that you found our service accommodating, helpful, and good value. Providing a straightforward and supportive experience for our customers is always our goal, so it is wonderful to know that this was reflected in your experience with Mobility 1st.
Tom will be especially pleased to read your kind comments. We are proud of the care and attention he gives to every installation, ensuring customers feel comfortable and fully informed throughout the process.
Thank you also for your kind words about our sales team. Your recommendation means a great deal to us, and we are grateful that you chose Mobility 1st.
Wishing you all the very best, and please do not hesitate to contact us if we can assist you in the future.
Kind regards,
The Mobility 1st Team
Incredibly Friendly Professional and Respectful Company
We recently had a stair lift installed by Mobility 1st and honestly cannot thank them enough. Tom who carried out the installation, was incredibly friendly, professional and respectful throughout. He treated my Mother with such dignity and respect and was also very considerate of her home.
The job itself was extremely challenging to say the least, but thanks to Toms expertise and determination, he managed to complete it successfully. Seeing my Mum come downstairs in her chair lift for the first time was such an emotional moment for me.
My Mother had 4th stage Lung Cancer, and being able to get downstairs again has truly given her back some quality of life.That means more to us than words can express. From start to finish, the service from Mobility 1st has been absolutely faultless. I am so deeply grateful from the bottom of my heart. Thank you so much.
28 de maio de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you so much for taking the time to share such a heartfelt review. Your words truly mean a great deal to all of us.
We are incredibly pleased that we could help make such a meaningful difference for your mum and your family during this difficult time. It’s especially wonderful to hear how much Tom’s professionalism, determination, and compassion meant to you both. We know how important it is to treat every customer with dignity, respect, and care, and we’re so glad your mum felt supported throughout the installation.
We’ll make sure your kind words are passed on to Tom — he will be deeply touched by your feedback. Knowing that your mum is able to enjoy more comfort, independence, and precious time downstairs at home is exactly why we do what we do.
Thank you again for placing your trust in Mobility 1st. We are sending our very best wishes to you, your mum, and your family.
Kindest regards, Mobility 1st Team
Stair lift fitting
Lovely, friendly gentleman. Very efficient, tidy. Would highly recommend- thank you very much Tom Walker
19 de maio de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you so much for your lovely review Jazmine. We’re delighted to hear that Tom provided such a friendly, efficient, and tidy service. We’ll be sure to pass your kind words on to him — he’ll really appreciate it.
Thank you again for your recommendation and for choosing us. It was our pleasure to help.
Kindest regards, Mobility 1st Team
Great service
We needed a stairlift installed urgently to allow our mum to return to her own home. From the very first phone call the service was first class and very professional. Kate in the office was super helpful and guided us through the options and Tom the installation engineer was great and the work was completed quickly with no fuss. Can't recommend these guys enough. 5 stars.
4 de maio de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you so much for your wonderful review Nigel. We’re delighted we could help make your mum’s return home possible during such an important time for your family.
We’ll be sure to pass your kind words on to Kate and Tom — they’ll really appreciate the recognition. Providing a professional, supportive, and efficient service from the first phone call through to installation is exactly what we aim for, so it’s fantastic to hear that your experience reflected this.
Thank you again for choosing us and for taking the time to share your feedback. Your recommendation means a great deal to the whole team.
With thanks from all the team at Mobility 1st.
Excellent service
Tom was great. Very quick, polite and friendly. Very helpful when explaining how to use stair lift. Would highly recommend him.
22 de maio de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you for your kind feedback Nicki.
We are delighted to hear that Tom provided a quick, polite, and friendly service. Ensuring our customers feel confident and comfortable using their stairlift is very important to us, so we’re pleased that Tom was able to explain everything clearly and helpfully.
We truly appreciate your recommendation and thank you for choosing our services.
Kindest regards, Mobility 1st Team
Mike the Mobility 1st Engineer
Mike, the engineer was professional from start to finish. His explanation of the problems were clear and concise and talked me through the process during the repair, which was extremely informative and helpful. His overall mannerism was that of a gentleman and I felt very relaxed. I would have no problem in recommending Mobility 1st and their excellent service.
20 de maio de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you very much for your kind feedback Joanne.
We’re delighted to hear that Mike provided such a professional and informative service throughout the repair process.
At Mobility 1st, we take great pride in ensuring our customers feel comfortable, informed, and well supported, so it’s wonderful to know Mike’s clear communication and courteous manner made such a positive impression.
We truly appreciate your recommendation and your support of Mobility 1st.
Tom arrived on time
Tom arrived on time, he was brilliant with my parents and the installation went really well. He explained everything and demonstrated how it all worked. Great job thanks
20 de maio de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you for your lovely review Andrew. We’re so pleased to hear that Tom made such a positive impression and that the installation went smoothly for your parents.
Taking the time to explain everything clearly and ensuring customers feel comfortable and confident using their stairlift is something we always strive for, so your feedback means a great deal to us.
We’ll be sure to pass your kind comments on to Tom.
Thank you again for choosing Mobility 1st.
Excellent service
I contacted Mobility 1st looking for a new or replacement stairlift for my Mother in Law whose existing stairlift had broken down and the previous supplier was unable to repair it.
Mike met us on Friday ( 15th May) and reviewed the existing stair case and then offered us a like for like replacement at a fair price. There has been a sense of urgency as My Mother in Law has not been able to stay at her house.
Mike personally agreed to come along on the following Monday (18th May) and fit the stair lift himself.
Mike was brilliant. He explained clearly what he was doing at every stage of the refit, and was extremely courteous and polite. He went above and beyond to help us out in such a short space of time.
Thank you so much Mike, much appreciated.
We would highly recommend Mobility 1st for anyone looking for a high class service .
18 de maio de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you so much for your thoughtful and detailed review David. We truly appreciate you taking the time to share your experience.
We understood how difficult and urgent the situation was for your Mother in Law, so we’re very pleased that Mike was able to provide a quick solution and help get her safely back into her home as soon as possible. Delivering reliable service with care, professionalism, and understanding is incredibly important to us.
Your kind comments about Mike’s communication, courtesy, and willingness to go above and beyond mean a great deal, and we’ll be sure to pass your feedback on to him personally.
Thank you again for choosing Mobility 1st and for your recommendation. We wish your Mother in Law all the very best with her new stairlift.
Kindest regards, Mobility 1st Team
Excellent company
My elderly father's very old stairlift finally gave up and we didn't have a clue where to go or what we needed really. Thankfully I found Mobility 1st, and from the very first phone call and conversation with Kate, the whole experience was amazing! From the initial assessment with Michael to Tom fitting a new lift it was all stress-free and professional. What a fantastic, competent and friendly team. Again, thank you!
28 de abril de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you so much for your kind words and for taking the time to share your experience Pat.
We’re delighted that Kate, Michael, and Tom were able to make the process as smooth and stress-free as possible for you and your father.
We understand how important it is to find the right solution and support during times like these, and it means a great deal to know that our team could help with professionalism, care, and friendliness throughout.
We truly appreciate your recommendation and your trust in Mobility 1st.
Wishing you and your father all the very best.
Kindest regards, Mobility 1st Team
Just wanted to say thank you to you all…
Just wanted to say thank you to you all at mobility first. On behalf of my nan and the whole family, we just can’t thank you enough for your service. I called you and within days we had a stair lift fitted. It’s enabled my nan to go up the stairs safely, she can continue to shower which is so important to how her day progresses.
My gramp was so concerned about having the lift fitted. But you came and he is chuffed to bits. I did him
Proud choosing you guys and for that I’m
So grateful.
I have already recommended you to two people who are thinking about stairlifts .
You’ve made such a difference to my nan and gramps lives and for ours, knowing she is safer is everything.
Everybody was so kind, patient and helpful. Honest, friendly and genuine people who came to my nans home and just got the job done in the most efficient and respectful way.
Thank you so so much . We look forward to seeing the team when it’s service time .
1 de maio de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you so much for your incredibly kind words.
Reading your review truly means a lot to the whole team at Mobility 1st.
We’re so pleased we could help your Nan and make such a positive difference for your family. Being able to continue using the stairs safely and maintain her independence is exactly why we do what we do, so hearing how much the stairlift has helped is wonderful to know.
We’re especially glad your Gramp feels happy and comfortable with the lift too — that reassurance and peace of mind for the whole family is so important. Thank you for putting your trust in us.
Your recommendation to others is the biggest compliment we could receive, and we’re very grateful for your support.
We’ll be sure to pass your lovely comments on to everyone involved.
With thanks from all the team at Mobility 1st.
When i decided i needed a stairlift
When i decided i needed a stairlift, i was so glad i chose Mobility 1st.
Kate contacted me after my first enquiry.Her service was superb and she guided me through the process.
She put my mind to rest from my 1st enquiry until the installation in just over a week.
She also phoned me on the day of installation to inform me that the fitter had been delayed due to bad traffic. She gave me a new time of arrival, much appreciated.
What can i say about Tom the fitter?
He was so well mannered and polite. So professional, efficient and very kind.He explained everything in great detail, especially when he demonstrated the stairlift.
Nothing was no trouble for him , plus he was so very clean and tidy.
Tom, you are a superstar🌟🌟
I am thrilled with the stairlift.
Thank you Mobility 1st.
A great company to deal with.
I would so very highly recommend this company.
16 de abril de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you so much for taking the time to share such a thoughtful and detailed review Elizabeth.
We’re delighted to hear that your experience with Mobility 1st was such a positive one from start to finish. Kate will be especially pleased to know her guidance and communication helped put your mind at ease throughout the process—it’s exactly the level of care we aim to provide.
We’re also thrilled to hear your kind words about Tom. His professionalism, attention to detail, and respectful approach are qualities we’re very proud of, and your feedback will mean a great deal to him.
Most importantly, we’re so pleased that you’re happy with your stairlift and that the installation has made a difference for you.
Thank you again for your recommendation—it truly means a lot to the whole team.
Kindest regards,
Mobility 1st Team
Exceptional service
From the first phonecall to the stairlift being installed it was just over a week. Excellent service from everyone we dealt with, Mike came to do the quote and put my nan's mind at rest about everything. Kate on the phone made it all so easy and Tom fitted it so quickly, explained it all very well and left no mess. Would recommend to anyone think about getting a stairlift installed.
28 de abril de 2026
Opinião espontânea
Resposta da Mobility 1st Ltd
Thank you so much for your wonderful feedback Kayleigh.
We’re delighted to hear that the whole process—from your first phone call through to installation—was smooth and completed so quickly. It’s especially nice to know that Mike was able to put your nan at ease, Kate made everything simple to arrange, and Tom carried out the installation efficiently while taking the time to explain everything clearly.
Your kind words about the team and your recommendation truly mean a lot to us. We’re so pleased we could help make things easier for your nan.
Warm regards,
Mobility 1st Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.