I needed to purchase a walker for my dad. It was a pleasing experience getting information from Robin when I called the number. She was so helpful and kind-a breathe of fresh air! Thank you Robin!
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Leia as opiniões dos outros
Recently had a need for a wider overchair table for my father (to enable the table to fit to either side of his lifting armchair) at the nursing home (with the standard tables not able to move close... Ver mais
A empresa respondeu
By using Mobility HQ we saved at least $150 in comparison to one of their competitors. Products are of a high standard especially the Aspire Vogue walker. Being made of carbon fibre makes it light and... Ver mais
Lovely internal walker. My only concern is the brakes are not strong enough to hold the walker steady when applied. The process of applying the brakes by squeezing them hard is not useful for my wife... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Our mobility and disability equipment has been designed to be cost effective, robust and easy to use. The increased build-quality results in more durable aged care products to ensure the safety and independence of our customers. View our fantastic range.
Informações de contacto
Austrália
- mobilityhq.com.au
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Order/Delivery process needs major improvement
Order was processed 15 May still not arrived 8 June
Very happy with my purchase
Very happy with my purchase. MobilityHQ are extremely helpful with any questions I had.
My new walker is light and easy to put in the car.
selling goods online when you don't…
selling goods online when you don't have stock is just wrong to expect people to pay money for items that are not on the shelf but you expect payment for postage when it can take up to 3 to 4 weeks after the goods are ordered for them to be posted therefore i will not use your services in the future ordered 31/03/23 posted 26/04/23 nearly a month after the flag was ordered it was posted not good enough
Simple and professional
The purchasing experience using your online shop was simple and quick. The items arrived on time and in good condition. Would highly recommend your services.
Easy to purchase online
The online purchasing experience was simple and straightforward. The product was delivered in a very timely manner.
Carbon Fibre Mobility Walker
Price was the cheapest I could find. Lachlan was very helpful. Told us before purchase that they were waiting on a delivery and answered enquires promptly. While we were not in a hurry, we decided to buy immediately to lock in the price. We were phoned a few weeks later and told delivery was due the following day. So we were home when the walker arrived, fully made up. The Aspire Walker was a gift for a friend. They are very happy with the light weight, quality and maneuverability of the walker.
Happy purchase
The purchase process was very professional. The product was received in good time. The product was as described. It was easy to assemble. Happy with the product.
Silver Star Ramp - 910mm Long
Silver Star Ramp - 910mm Long is as well constructed, strong and functional ramp that is light enough to easily carry as it folds in half.
I was never asked about the width of…
I was never asked about the width of the wheelchair I purchased. It turned out that the chair is not wide enough and that it appears to be for a child not an adult. When I make a query about that I was told that " we cannot Exchange it " That was it. Now I am left with a wheelchair of $ 549.00 that I cannot Use.
A very simple and straightforward…
A very simple and straightforward process from start to finish. The mobility scooter was just as described on line and delivered direct to my door. I bought an ex- demo model and it has been an extremely good buy, very compact, easy to get in and out of the car, get glances and comments wherever I go.
EXCELLENT customer service
EXCELLENT customer service; score 5/5; prompt action on the reported issue of uneven / abnormal wear of rubber of wheels; the tech, on 03/02/2023, reported bent frame as the cause of the issue; and recommended replacement of the walker. There was, however, a bit of a let down by the sales department; no communication whatsoever from sales department about delivery status of replacement walker and also it took more than two weeks to send a replacement walker which was delivered on 21/02/2023. Score 3/5; had to keep on following up through customer service for delivery status. Anyway, all is well that ends well and I am happy with the replacement walker. I wish that I could give a perfect score for sales department too. Thanks Aidacare.
Comfortable
Comfortable. Wheels could have been larger - bounces when cross the road. Horn is too soft.
Twice I have purchased a bed safety…
Twice I have purchased a bed safety rail, twice I have requested that an invoice not just a delivery docket be included, twice It didn't happen.
Woul you please mail me an actual invoice for my goods.
Very happy with service
Very happy with service, but very unhappy with product. The handle of sponge was smooth plastic once wet you couldnt hold it,continually slipping outta my hand. Utta waste of money gor me, its slready in the bin. Kay,Albury NSW
Very helpful and easy to talk to
Satisifed
Easy site to follow, order accepted and goods arrive quickly. Unfortunately Australia Post delivered goods to a Nursing Home about 1K away, however they telephone me and I collect items.
Barry Ford
My online order arrived promptly
My online order arrived promptly. As I wasn't home at the time of delivery it was left on the front porch in a safe area.
I am very happy with the service given and will use this company again.
Urgent Order
My order arrived in a timely manner and will be recommending your Company to my husband's Homecare Package Manager. Thank you
Great product
The website is user friendly and easy to find what you’re looking for. The products are great quality and easy to use, makes life so much easier!
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