Ordered an Oscar de La Renta dress and my order never shipped even after their delivery date lapsed. No refund until I called in and they said they didn’t even have the item! Time wasters with 0 goodw... Ver mais
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Leia as opiniões dos outros
I was tempted by %50 off Balenciaga cap, by reading these reviews I changed my mind, I rather pay the full price. According to the reviews such business should be illegal to run. The reviews had g... Ver mais
Horrible customer service. Rude and miserable. They are very unprofessional and unaccommodating. Kati who says she’s one of the managers has no customer service skills and should not be working there.... Ver mais
I wish I read the reviews before making the order. Item received was not what I thought it was, pair of The Row sandals which I saw and tried previously. Model that I received was different, stiff le... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
In homage to the history of couturiers who showcased their creations in trunks to elite clientele, Moda Operandi is the only place to preorder next-season’s looks straight from the runway. And for those who can’t wait, we offer an expertly curated in-season Boutique. Discover over 500 global luxury brands and emerging talent from fashion capitals around the world.
Informações de contacto
315 Hudson Street, 5th Floor, 10013, New York, Estados Unidos da América
- 1 (800) 707-9898 or +1 (212) 729-0984
- care@modaoperandi.com
- modaoperandi.com
1,7
Muito mau
10 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I love the selection and the shopping…
I love the selection and the shopping experience.
12 de junho de 2021
Resposta da Moda Operandi
Dear Customer,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
A lot of good designer and very good…
A lot of good designer and very good prices
Congratulations
12 de junho de 2021
Resposta da Moda Operandi
Dear Susi,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Improvement to your customers service
Most reputable retailers don charge for shipment specially if it is clothes. No communication on where in process my item was until my own inquiry. Order placed on 6/3/2021, received 6/11/2021, too long for delivery. I order from retailers from UK in London, takes 3 days to get to me.
12 de junho de 2021
Resposta da Moda Operandi
Dear Ifeoma,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations. I can see that your order was dispatched within our standard shipping timeframe and arrived accordingly via FedEx ground shipping. In the instance you would like to receive your parcel sooner, we kindly ask you select Express Shipping at checkout.
In addition, we are always working to keep costs low and improve the customer experience. Your feedback has been shared internally for review.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future. I hope that you are willing to give us another chance as we truly value you as a customer.
Thank you,
Chloe
I love the sandals
I love the sandals. I’ve been looking for new white asymmetrical style sandals in size 5 for a while. Thank you for carrying size 5. Sandal is extremely well made and the leather smells like leather should. I’m very happy with my purchase; as well as the sale price.
10 de junho de 2021
Resposta da Moda Operandi
Dear Robin,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Shopping with Moda Operandi is a breeze!!!!!
My Oscar De La Renta dress arrived quickly and was packaged perfectly. The dress fit to a "T" and I loved the fact that I received a discount for placing my first order. I will definitely order again from Moda Operandi. Thanks for the great service.
9 de junho de 2021
Resposta da Moda Operandi
Dear Shelly,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
It was my first purchase
It was my first purchase. Parcel arrived quite quick no complaints there. I've never returned so I can't comment on the refund they seem trustworthy enough. My only bad comment is that the fee for the transport was expensive!! I buy tons of things online from other sites and it's not as expensive and most of the times it's free. I think they need to make a better deal with dhl and they would have more business in the gulf region. Otherwise all was good. Kind regards
9 de junho de 2021
Resposta da Moda Operandi
Dear Gladys,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
We are always working to keep costs low and improve the customer experience. Your feedback has been shared internally for review.
Warm regards,
Chloe
One of my fav
One of my fav. shopping sites. love the trunk shows and notification process. It is the best personalized shopping experince online platform.
9 de junho de 2021
Resposta da Moda Operandi
Dear Tharun,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
I got great things that i havent seen…
I got great things that i havent seen on any other website. fit was perfect as indicated on the cite. ill definitly order here in future
9 de junho de 2021
Resposta da Moda Operandi
Dear Leah,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
The customer service representative was…
The customer service representative was awesome when I called in asking if my transaction went through. They also gave me a reliable date for when the package would be delivered.
8 de junho de 2021
Resposta da Moda Operandi
Dear Erin,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Shipping was fast and packing was…
Shipping was fast and packing was great! Will be shopping again soon .
8 de junho de 2021
Resposta da Moda Operandi
Dear Pearl,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
This is my first time purchasing from…
This is my first time purchasing from Operandi. It won’t be my last.
8 de junho de 2021
Resposta da Moda Operandi
Dear Areej,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
The only thing I gave 4 stars
The only thing I gave 4 stars - shipping $15 for any purchase.
8 de junho de 2021
Resposta da Moda Operandi
Hi Liliya,
Thank you for providing your feedback! I can confirm we have a flat rate domestic shipping fee of $15. That being said, we are always working to keep costs low and improve the customer experience. Your feedback has been shared internally for review.
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
I would love for moda operandi to offer…
I would love for moda operandi to offer free shipping like all the other shopping website
8 de junho de 2021
Resposta da Moda Operandi
Hi Soraia,
Thank you for providing your feedback! I can confirm we have a flat rate domestic shipping fee of $15. That being said, we are always working to keep costs low and improve the customer experience. Your feedback has been shared internally for review.
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Resposta da Moda Operandi
Dear JKS,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
The product was wonderful and arrived…
The product was wonderful and arrived quickly.
7 de junho de 2021
Resposta da Moda Operandi
Dear DonElla,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
The challenge of not being in the US is…
The challenge of not being in the US is the extra time it takes to get to you and hidden costs associated to your item passing through Customs.
6 de junho de 2021
Resposta da Moda Operandi
Dear Heather,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations. I can see that your order was dispatched within our standard shipping timeframe and arrived accordingly via DHL international service.
In addition, we do try our best to outline all fees prior to checkout, including taxes, duties, and shipping fees.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future. I hope that you are willing to give us another chance as we truly value you as a customer.
Thank you,
Chloe
Absolutely great shopping experience
Absolutely great shopping experience - choice, price and delivery on the highest level
6 de junho de 2021
Resposta da Moda Operandi
Dear Hanna,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
The packaging was great
The packaging was great, it took a bit longer than expected to arrive.
6 de junho de 2021
Resposta da Moda Operandi
Dear Kerrie ,
I am so glad that you have enjoyed shopping with us! We apologize for any delay and are always working to get orders to our customers in a timely manner.
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
I placed an order a week ago-charge has…
I placed an order a week ago-charge has gone through and order still has not shipped. I have talked to 3 people in the last 3 days and emailed and still nothing after promised my order would be expedited. Have been trying to call again this evening during open hours and can’t get through to anyone.
4 de junho de 2021
Resposta da Moda Operandi
Dear Jill,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations.
I can see that your order was dispatched within our standard shipping timeframe and arrived accordingly via UPS ground service. If you'd like quicker shipping for future orders, we kindly ask you select Express Shipping at checkout.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future. I hope that you are willing to give us another chance as we truly value you as a customer.
Thank you,
Chloe
Get free shipping back you lost me as a…
Get free shipping back you lost me as a top customer
2 de junho de 2021
Resposta da Moda Operandi
Dear Amany,
Thank you for leaving your feedback. I have escalated it internally for review, as customer satisfaction is our upmost priority.
We re-evaluate the delivery methods provided by our couriers periodically. Most recently, we increased our domestic ground shipping fee to $15.
For additional information, please visit our website to review our updated shipping times and costs: https://help.modaoperandi.com/hc/en-us/articles/211521843-Shipping-Times-Costs.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future. I hope that you are willing to give us another chance as we truly value you as a customer.
Thank you,
Chloe
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