Ordered an Oscar de La Renta dress and my order never shipped even after their delivery date lapsed. No refund until I called in and they said they didn’t even have the item! Time wasters with 0 goodw... Ver mais
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Leia as opiniões dos outros
I was tempted by %50 off Balenciaga cap, by reading these reviews I changed my mind, I rather pay the full price. According to the reviews such business should be illegal to run. The reviews had g... Ver mais
Horrible customer service. Rude and miserable. They are very unprofessional and unaccommodating. Kati who says she’s one of the managers has no customer service skills and should not be working there.... Ver mais
I wish I read the reviews before making the order. Item received was not what I thought it was, pair of The Row sandals which I saw and tried previously. Model that I received was different, stiff le... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
In homage to the history of couturiers who showcased their creations in trunks to elite clientele, Moda Operandi is the only place to preorder next-season’s looks straight from the runway. And for those who can’t wait, we offer an expertly curated in-season Boutique. Discover over 500 global luxury brands and emerging talent from fashion capitals around the world.
Informações de contacto
315 Hudson Street, 5th Floor, 10013, New York, Estados Unidos da América
- 1 (800) 707-9898 or +1 (212) 729-0984
- care@modaoperandi.com
- modaoperandi.com
1,7
Muito mau
10 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
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Moda Operandi well curated access to world fashion
Moda Operandi combines cutting edge high fashion with timeless classics for every budget. A beautiful website to use, easy to search, buy and return, great customer service. Very well curated collections, trunkshows and good sales! The place to find the latest ideas in fashion from all over the world.
20 de junho de 2021
Resposta da Moda Operandi
Dear Celia,
Thank you for your kind feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
So far I am disappointed with my…
So far I am disappointed with my experience. I was sent the wrong dress and emailed customer service but have yet to hear back.
20 de junho de 2021
Resposta da Moda Operandi
Dear Natalie,
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations.
Moda Operandi has a strict quality control protocol where every package is carefully reviewed prior to leaving our warehouse. This is very important to us so I am sorry that we fell short on this occasion. I can assure you that this is an outlier, and not the norm when shopping with us and hope that you give us another opportunity to impress you.
I have reviewed your order and see that a member of our Customer Care Team has been in touch with you regarding this order.
Again, I apologize for any disappointment this experience has caused. We are happy to assist you with any inquiries you may have. Simply email us at care@modaoperandi.com, as we are always here to help you.
Thank you,
Chloe
fast delivery
20 de junho de 2021
Resposta da Moda Operandi
Dear Debbie,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
My Balmain pants arrived with a rip…
My Balmain pants arrived with a rip below the zip. I had to pay a local tailor to mend it.
Never has this ever happened to me with the other sites I shop on.
19 de junho de 2021
Resposta da Moda Operandi
Dear Sapna,
I'm very sorry to hear that you had a negative experience while shopping with us. I have sent you a direct email to further discuss your experience, and hope to hear from you shortly.
Again, I apologize for any inconvenience this has caused and look forward to speaking with you soon.
Thank you,
Chloe
The dresses we ordered arrived right…
The dresses we ordered arrived right away, beautifully packaged and they all were superb. Not the right fit for our figure, but so beautiful we wanted to keep them anyway!
17 de junho de 2021
Resposta da Moda Operandi
Dear Allison,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Quick shipping!
17 de junho de 2021
Resposta da Moda Operandi
Dear Grace,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
I had a problem locating a package
I had a problem locating a package, which I eventually learned had been left on a FedEx truck. When I contacted Moda Operandi I spoke to Alicia, who was extremely helpful and professional, assuring me that she would immediately contact FedEx followed by an email to me with a report, which she did. Thanks to her all turned out well.
17 de junho de 2021
Resposta da Moda Operandi
Dear David,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Horrible customer service
I ordered a pair of sunglasses. Not my first time using the site, just the first time using this email address ( thanks to autofill). FedEx delivered the wrong package to my home. My ring doorbell showed the delivery which was a huge heavy box, not sunglasses. I opened a case with FedEx so that they can try to locate my package, after 4 days, I called Moda Operandi customer service. I explained what happened to the rep, he repeated twice that Fedex said it was delivered. He stated that another team would get back to me and ended the call. His tone was accusatory and failed to show empathy. I left the call out of $230, without sunglasses and disdain for Moda O. Customer service shold be trained and their shipping services updated. I will be sure to call everyday until I get my glasses or money back. I never had a problem like this in the past and I am highly disappointed.
17 de junho de 2021
Resposta da Moda Operandi
Dear Hanifa,
Thank you so much for leaving your feedback.
I can assure you that your experience was an outlier, and not the norm when shopping with Moda Operandi. We hope that you are willing to give us another chance as we truly value you as a customer.
I have reviewed your account and see that you have been in touch with a member of our Customer Care Team today, who are working with FedEx to rectify this for you.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future.
Thank you,
Chloe
I had the quickest and easiest…
I had the quickest and easiest experience with MO. I had ordered a pair of Bottega shoes and they arrived in less than three days and were immaculately packaged. Great experience!
16 de junho de 2021
Resposta da Moda Operandi
Dear Keshia,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Fantastic!!
Fantastic service! My order arrived so quickly and absolutely beautifully packaged!! It felt like a really special arrival. The garment bag, the hanger, all things I will get use out of, besides the dress itself that I ordered, which was something I couldn't find on other sites, plus it happened to be on sale. Wow! Thank you!
16 de junho de 2021
Resposta da Moda Operandi
Dear Alexandra,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Messy or Neat this Pony can’t be beat!
So cute 🥰 perfect for bed head up du and 80s side ponies. Also for sophisticated low ponies basically a versatile well constructed ponytail holder that doesn’t pull the f out of your hair. I got black and going for pink next :)
16 de junho de 2021
Resposta da Moda Operandi
Dear Yvonne,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
My order kept getting pushed back…
My order kept getting pushed back (which I am not upset about), but I was charged shipping and it was sent the slowest way possible. So it would have been nice to have received expedited shipping at no cost since I had to wait 8 months for my order. Just left a bit of a nickel and dime taste in my mouth.
14 de junho de 2021
Resposta da Moda Operandi
Hi Tia,
Thank you for providing your feedback! We deeply apologize for the vendor delay, and have refunded your shipping fee.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future.
Thank you,
Chloe
Not as pictured and unreturnable
The fish fork and knife set I ordered did not arrive as pictured. It was a different pattern, and one that does not coordinate well with my existing flatware. This was an unreturnable item so I had no recourse. I am very disappointed with Chairish and Moda Operandi.
14 de junho de 2021
Resposta da Moda Operandi
Dear Jennifer,
I'm very sorry to hear that you had a negative experience while shopping with us. I have sent you a direct email to further discuss your experience, and hope to hear from you shortly.
Again, I apologize for any inconvenience this has caused and look forward to speaking with you soon.
Thank you,
Chloe
Resposta da Moda Operandi
Dear Ilona,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Because you don't offer free shipping
13 de junho de 2021
Resposta da Moda Operandi
Hi Ogen,
Thank you for providing your feedback! I can confirm we have a flat rate domestic shipping fee of $15. That being said, we are always working to keep costs low and improve the customer experience. Your feedback has been shared internally for review.
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Amazing Service All The Way Around
Amazing Service All The Way Around! Quick Delivery, Expertly And Beautifully Packaged. Would Recommend This Company To Everyone.
13 de junho de 2021
Resposta da Moda Operandi
Dear Elizabeth,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
I’m very pleased with my purchase
I’m very pleased with my purchase. It was shipped out immediately.
13 de junho de 2021
Resposta da Moda Operandi
Dear Customer,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Love shopping here
Love shopping here! Fast delivery, great customer service and latest brands products. Love the rewards program too where you earn points that counts as cash when you hit a certain threshold
13 de junho de 2021
Resposta da Moda Operandi
Dear Adewunmi,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
So easy to deal with you guys
So easy to deal with you guys. I am very pleased with your service!
12 de junho de 2021
Resposta da Moda Operandi
Dear Jennifer,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Mi piace molto questo sito
Mi piace molto questo sito. C’ è un’ ottima selezione di brand con prodotti di altissima qualità. La spedizione è stata velocissima, sono molto soddisfatta del mio acquisto . Lo consiglio .
12 de junho de 2021
Resposta da Moda Operandi
Dear Francesca,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
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