Moda Operandi Opiniões 

After back and forth dispute about whether my orders were delivered or not. Initially I was refused a refund. My very first purchase were Prada sneakers that was dead stock everywhere so I ordered them here. Received them( it was a signature based package- that was not signed by me back by another recipient but nevertheless I got the package because it was sitting on my door step because fedex signed for it without my authorization why I was not home) I sent it back because they were too small.
Purchased two more item and never received them. I called to inform the company so they could follow up with fedex. I spoke with 2 different managers who insisted I look at the Q&A page about shipping.
They stated they were unable to give me a refund because the proof of delivery was successful. Given in fact that the last package was signed by a complete different individual. I guess they think fedex don't make mistakes. I followed up with fedex my self and fedex told me that they did not opt into starting a missing package claim.(FYI: even if the proof of delivery says successful Fedex will open up a missing package claim ONLY BY THE SHIPPER) So they were refusing to issue me my money back and file the claim.
I contacted them very Politely in the beginning, however, my patience gotten really thin because every time I was told someone would reach back out to me within 24-48; would turn out to be a week with the same disappointment. I was on the managers time. They are Fradulent and you have to down right use profane language for someone to take you serious. They closed my account but they could have saved theirselves the time because I WOULD NEVER ORDER ANYTHING FROM THIS FRADULENT SITE AGAIN! Please be aware the customer service reps are rude, lazy and down right useless. Avoid shopping here at all cost you will not get refunded for a missing package regardless of what you say.

The only way I'd buy from this merchant is if I were given merchandise for free. They have a customer service policy that's really disservice. They have many conditions to their return policy and the bottom line the return has to meet their standards - which are not normal business standards.

Service is good but delivery is very slow and there is no real time order tracking, please fix

I am shocked that shipping is so slow!! It takes two weeks to get an order and there are no email updates when the package becomes (almost always) delayed past it’s estimated arrival date. The shipping is frustrating.

P.S. I have worked things out with the seller! They admitted the ad copy was misleading and in fact the watch is not a fake but a vintage watch. They offered a full refund and could have been nicer about resolving this matter. Good Job Eric! Thank you.

Don't ever buy anything from this shady company! I purchased a pair of Prada winter boots from them. They were both labeled 38 1/2. After a couple of times wearing them, the right foot was sooo tight I thought I was going crazy... I kept checking the labels and the box, everything said 38 1/2. After comparing the boots soles to each other... one was at least an inch shorter! The labels were fake! This company is selling knock off items! After emailing and calling them; they said there is nothing they can do. I am so sad and frustrated!

i purchased an item worth roughly $2,000 and it was supposedly delivered when i happened to be out of town. given the value of the order, Fedex was required to receive my signature in order to release this item to me. even though i was not even in my home state when this item was delivered, someone (i'm assuming the driver) signed for the package and i never received the item. i obviously filed a claim through moda who then in turn, requested fedex investigate the matter. i should note i was more than happy to provide moda my flight confirmation, proving that it was impossible for me to sign for my package. moda just got back to me today saying that since fedex claimed i signed for this (even though i was not home), i will not be getting a reimbursement.
i knew that moda was going through some financial issues but this is just a scam. save your money, go spend it at farfetch or net-a-porter or matches or any of the other luury e-commerce sites that actually work with their customer when there is an issue as opposed to just happily stealing their money.

I purchased two items recently (a pair of earrings and a pair of sandals with low heels) and was very disappointed with the quality. The earrings (gold-plate with semi-precious stones) were badly made and for such heavy earrings the clip-on parts were not very secure. The sandals were so narrow my toes spilled over both sides and were so flimsy the soles bent inwards whenever I walked. I just found out I can only get store credit in return. I never would have purchased if I knew I was only going to get store credit. Now I have hundreds of dollars in store credit that I have to spend on products on MO even though I don't want to shop there anymore... the customer service rep was very polite but did not want to issue a full refund even after I explained my reasons in detail.

I am moving overseas to Europe very soon and just found out that deliveries to Europe cost 60 euros ($68)... so a big chunk of my site credit will go towards... you guessed it... delivery costs.

I am also returning an additional purchase I made (a bikini and one-piece swimsuit) at MO that were so tiny I couldn't even get them over my thighs. On one of the bikinis, the top was so narrow I couldn't even get it to cover my breasts :-/ The one-piece swimsuit is supposedly designed to fit sizes 0-8. I am a size 4-6 and the swimsuit did not fit at all. The sizing chart and size descriptions at MO are not helpful at all... disappointing.

MO charges $15 for US deliveries and doesn't offer exchanges. If you ordered an item that didn't fit, you would need to return your purchase and then re-purchase the right size (and, of course, pay the $15 delivery costs) There are plenty of luxury clothing websites out there that don't charge for delivery and even offer free returns. It's clear that MO can't keep up with industry standards. Think twice before buying at MO. Just saying.

Unacceptable and shady business practice. The MO team INTERCEPT my order mid-shipment due to a pricing/currency loophole on their end. I only found out when I decided to call after seeing the tracking stated the order ended up in an address that is not mine. Although the agent who I spoke to on the phone was nice and initialed a refund right the way on the call, he had to email me a return label when there was no item to be returned (prob ways to minimize their cancellation rate and boost certain KPI). I proceeded to communicate with MO regarding this issue and provided some genuine feedback via both social media and email but received no response. An auto email did reach my inbox informing me the refund is on its way.

I can’t stomach the way they approach the issue. Leaving customers in the unknown when they already PAID for the product is absolutely unacceptable. Additionally, I have addressed my concerns to customer service multiple times in a calm and collective fashion via different channels but received no resolution. The least they could do is acknowledge the mishandling of the situation in writing when they recalled/intercepted the order but I suspect I will never get a written response. While businesses should minimize lost when mistake happens, they should realize when they treat the customer with zero respect, they are not building a company to last.

Follow-up after nearly two weeks I have submitted the order: I opened a claim case on PayPal (my original method of payment) since I never received the refund. Throughout the communication, MO claimed they have already refunded and offer to partially refund only the shipping cost which they missed when they "refunded". However, on PayPal there is no record of any refund being issued. I suspect MO is trying to get out of fully refunding the item which they never send me and only wanting to give me $15 (shipping cost) back. At this point, I am just speechless and have escalated this case to PayPal which I am sure will make this right. However, the hassle and trouble MO made a customer goes through with an order they never intended to send is ridiculous.

I purchased an Italian print dress from Ciao Lucia through Moda that had washing instructions *on the garment* to dry clean only, which I did, and the dress faded horribly after a single cycle at the dry cleaner - the color washed out almost entirely. I reached out to customer support to exchange it and they simply directed me to the product page where it had different instructions (machine wash) so *obviously* I should have followed those instructions and not the written instructions literally attached to the dress, and the fading was entirely my fault. I sent a photo of the garment tag and pointed out that's it's a bit silly that there are contradictory instructions in different places and that Moda carries a brand but doesn't stand behind that brand's own care tags, but the exchange was rejected. Last thing I ever buy from Moda Operandi - Nordstrom would have taken this back in a heartbeat, so that's where you should shop.

This is the first time and will be my last time I shop with Moda Operandi, my package was recalled by them due to pricing discrepancy on the site? I placed an order use the code "NEWTOMODA" which is offered to new customers, I didn't get any discount other than that, how can they recall such a normal order? That was ridiculous! Don't shop on Moda Operandi, they don't care about the customers at all and they have very unprofessional customer service. Noted that they charged me for the order and still haven't refund me yet.

This month I was sent the wrong item, which was a hassle because I couldn't wear it as I planned to. And then I ordered a dress that I paid for and after waiting weeks - found out it was sold to someone else. I usually have a great experience with Moda Operandi, but this month has been very disappointing.

Actually, you deserve 10 out of 5 stars. Always good, prompt, lovely selection, quick and easy delivery - comes duty and tax paid...love the site.

Great selection and speedy, no-nonsense service. Got the dress even earlier than announced.

My experience was amazing, I got the dress with a great deal, I also received my package earlier than expected

I tried to cancel the order two seconds after placing it. They ignored my phone calls and emails. Finally I spoke to someone who said they contacted the courier not to deliver the item but to return it to them. But it was delivered to me and I then had to go inside a DHL office during a pandemic and am immune compromised to send it back. Terrible experience shopping with Moda Operandi.

My no.1 website.
You have the newist and rare pieces

Moda is defenitely my favourite online platform. It absolutely has the best selection on the internet, picking the best designers, quality items and nowadays offering slightly higher mid range brands.
I will only have to refrain from buying in future as it is now the second time that I bought something on sale that was not my size. The policy is that you cannot return but 350 usd is still a substantial amount to throw in the bin.
Orders arrive fast but the fact that you can only return paying yourself a fast courier is not client friendly. Last time I decided not to return as international shipping was half of the price for returning my item. I m stuck now with several items and told myself that I cannot permit myself to repeat this unsustainable practice.
Talking about sustainability: It would be better to have the option to refuse the plastic garment bags in which each garment is packed.