Ordered an Oscar de La Renta dress and my order never shipped even after their delivery date lapsed. No refund until I called in and they said they didn’t even have the item! Time wasters with 0 goodw... Ver mais
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Leia as opiniões dos outros
I was tempted by %50 off Balenciaga cap, by reading these reviews I changed my mind, I rather pay the full price. According to the reviews such business should be illegal to run. The reviews had g... Ver mais
Horrible customer service. Rude and miserable. They are very unprofessional and unaccommodating. Kati who says she’s one of the managers has no customer service skills and should not be working there.... Ver mais
I wish I read the reviews before making the order. Item received was not what I thought it was, pair of The Row sandals which I saw and tried previously. Model that I received was different, stiff le... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
In homage to the history of couturiers who showcased their creations in trunks to elite clientele, Moda Operandi is the only place to preorder next-season’s looks straight from the runway. And for those who can’t wait, we offer an expertly curated in-season Boutique. Discover over 500 global luxury brands and emerging talent from fashion capitals around the world.
Informações de contacto
315 Hudson Street, 5th Floor, 10013, New York, Estados Unidos da América
- 1 (800) 707-9898 or +1 (212) 729-0984
- care@modaoperandi.com
- modaoperandi.com
1,7
Muito mau
10 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Dress purchased final sale
Dress purchased final sale. See through and completely unwearable. Would not take back. Will not purchase again from this website.
16 de agosto de 2021
Resposta da Moda Operandi
Dear Justine,
Thank you so much for leaving your feedback.
I am very sorry to hear that your first shopping experience with Moda Operandi did not meet your expectations.
Our return policy states that orders placed after our initial markdowns are final sale and not returnable. This is stated on the product page, in your cart prior to checkout, and in the order confirmation email. In addition, the composition of this item is noted.
Again, I apologize for any disappointment this experience has caused. We are happy to assist you with any inquiries you may have. Simply email us at care@modaoperandi.com, as we are always here to help you.
Thank you,
Chloe
Guys you're really the best
Guys you're really the best. Package arrived in italy in 10 days!!! Thank you ❤
16 de agosto de 2021
Resposta da Moda Operandi
Dear Ryan,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Was sent the wrong item and what I…
Was sent the wrong item and what I wanted to order is now sold out
15 de agosto de 2021
Resposta da Moda Operandi
Dear Nicole,
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations.
Moda Operandi has a strict quality control protocol where every package is carefully reviewed prior to leaving our warehouse. This is very important to us so I am sorry that we fell short on this occasion. I can assure you that this is an outlier, and not the norm when shopping with us and hope that you give us another opportunity to impress you.
I have reviewed your order and see you have since been refunded in full for this item. Again, I apologize for any disappointment this experience has caused. We are happy to assist you with any inquiries you may have. Simply email us at care@modaoperandi.com, as we are always here to help you.
Thank you,
Chloe
Resposta da Moda Operandi
Dear Joe,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
I saw a bather online BOND EYE .
I saw a bather online BOND EYE .. such a risk !... anyway .. ordered it and and it fit PERFECT and arrived super fast .. very happy.
12 de agosto de 2021
Resposta da Moda Operandi
Dear Jill,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Fast shipping, great packaging, perfect product
Product arrived quickly. Packaged beautifully (on hanger inside of a garment bag). Product itself is absolutely beautiful and high-quality. Can't wait to wear to my wedding!
11 de agosto de 2021
Resposta da Moda Operandi
Dear Annie,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
Resposta da Moda Operandi
Dear Norma,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Nice but not as pictured.
I was so excited to purchase the Cabana Capri GSTADD Espalier Tumblers. I really do like these glasses but they do not look quite like the picture in the catalog. They are pretty and do look hand painted but not as delicate or unique as I had expected. The colors are darker than pictured. I also feel that they are overpriced.
11 de agosto de 2021
Resposta da Moda Operandi
Dear Suzanne,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations. For any questions or concerns regarding future orders we welcome you to reach out to us directly at care@modaoperandi.com.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future.
Thank you,
Chloe
Horrible service
Horrible service. I finally received a bag 12 days after it was ordered and paid for. Numerous emails and calls. Some unanswered. Ridiculous! I wish it was a negative rating.
10 de agosto de 2021
Resposta da Moda Operandi
Dear Customer,
Thank you for taking time to share your feedback, and I am very sorry to hear that your shopping experience with Moda Operandi did not meet your expectations.
We apologize that the parcel was not been dispatched within our standard timeframe, and hence the Customer Care Team has refunded the delivery charge.
Kindly rest assured that your comment will be shared internally for review and we wish you a beautiful day and remain at your entire disposal.
Regards,
Chloe
Resposta da Moda Operandi
Dear Cynthia,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Resposta da Moda Operandi
Dear Carmen,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations. Taxes and duties are calculated with regard to your address, and are not subject to change by Moda Operandi.
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future, as we truly value you as a customer.
Thank you,
Chloe
This was my first time ordering from…
This was my first time ordering from Moda Operandi. The dress is fabulous and I can't wait to wear it. The box and packaging was very nice.
8 de agosto de 2021
Resposta da Moda Operandi
Dear Sarah,
I am so glad that you have enjoyed your first experience shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Thoughtfully packaged & timely delivery!
8 de agosto de 2021
Resposta da Moda Operandi
Dear Leena,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Perfect dress and delivery!
8 de agosto de 2021
Resposta da Moda Operandi
Dear Maria,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
My bag arrived promptly and in pristine…
My bag arrived promptly and in pristine condition. The price point was excellent.
8 de agosto de 2021
Resposta da Moda Operandi
Dear Darnell,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
I’ve had issues with all of my recent…
I’ve had issues with all of my recent orders. Everything ranging from lack of response to poor customer service. If someone in senior management is interested in bettering this organization please feel free to contact me. But otherwise my friends and I will continue to shop at your competitors first and foremost. Thanks.
7 de agosto de 2021
Resposta da Moda Operandi
Dear AB,
Thank you for leaving your feedback.
I'm sorry to hear that your shopping experience with Moda Operandi fell short of your expectations. I can see that your order was dispatched within our standard shipping timeframe and arrived accordingly via UPS ground service.
If any additional feedback can be provided, we are more than happy to review your order further and rectify any errors. Please feel free to email us at care@modaoperandi.com
Again, I apologize for any disappointment this experience has caused and look forward to assisting you in the future. I hope that you are willing to give us another chance as we truly value you as a customer.
Thank you,
Chloe
I buy from here a lot and I appreciate…
I buy from here a lot and I appreciate when they make return exceptions.
That’s great customer service
6 de agosto de 2021
Resposta da Moda Operandi
Dear Anna,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Warm regards,
Chloe
Resposta da Moda Operandi
Dear NCP,
I am so glad that you have enjoyed shopping with us!
Please feel free to reach out to our Client Services Team with any additional feedback or future inquiries.
Warm Regards,
Chloe
Exceptionally happy with speed of…
Exceptionally happy with speed of delivery and with my purchase from Moda Operandi and look forward to shopping with them in the near future
3 de agosto de 2021
Resposta da Moda Operandi
Dear Diana,
Thank you for your kind feedback, we are always happy to hear of excellent customer experiences!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Warm Regards,
Chloe
Smooth transaction and my order arrived…
Smooth transaction and my order arrived swiftly.
3 de agosto de 2021
Resposta da Moda Operandi
Dear Amarily,
Thank you for your feedback.
I am so pleased to hear that you had a pleasant experience shopping with Moda Operandi!
Should you ever need any assistance, please do not hesitate to contact us at care@modaoperandi.com.
Kind Regards,
Chloe
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