Modernmail Opiniões 

71
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

Super easy to use, saves me huge amount of time and a bit of money. But more so the time - especially for those of us who live abroad but need to communicate with Government agencies. No more waiting... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Update: I had a pretty bad first experience but since then they have been really helpful dealing with RoyalMail's idiocy. RoyalMail otoh seem to be incapable of delivering letters in any sort of... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I don't have a printer and urgently needed to send a Confidential letter so thought I'd try Modernmail. Not sure on what sort of service I would receive I uploaded my letter on a Sunday, it was posted... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Amazing service in every sense. I needed to send urgent documents, and they processed my order and shipped the item in no time. On top of that, when Royal Mail didn’t update the tracking and I worried... Ver mais

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Informações sobre a empresa

  1. Impressão digital

Escrito pela empresa

ModernMail is an easy, online mailing service allowing customers to upload online letters - and have them sent physically. No printer, stamps or envelopes needed!


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

71 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(71)

37 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent Service

Excellent service, really professional. Very fast response times and really kind staff

10 de junho de 2026
Opinião espontânea
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Resposta da Modernmail

Thank you for your review Hasan! We hope to help you again soon.

Classificada 5 em 5 estrelas

Urgent letter without a printer

I don't have a printer and urgently needed to send a Confidential letter so thought I'd try Modernmail. Not sure on what sort of service I would receive I uploaded my letter on a Sunday, it was posted the following morning and delivered the next day at a very reasonable price with several postal options. A 5 star service throughout and I will definitely use this service again

11 de abril de 2026
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Resposta da Modernmail

Thank you very much for your review Kev, it's much appreciated. We're happy to have you as a new customer!

Classificada 5 em 5 estrelas

Super easy to use

Super easy to use, saves me huge amount of time and a bit of money. But more so the time - especially for those of us who live abroad but need to communicate with Government agencies. No more waiting “10-12 working days” posting critical letters back. Brilliant service!

5 de maio de 2026
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Resposta da Modernmail

Thank you very much for the positive review! It's much appreciated.

Classificada 5 em 5 estrelas

Reliable service!

I’ve used this service a number of times and it’s extremely reliable, exactly what I asked for and I would absolutely recommend it!

1 de maio de 2026
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Resposta da Modernmail

Thank you for taking the time to leave us a review, and we're glad you're happy with our service!

Classificada 5 em 5 estrelas

Fantastic service, highly recommended

Incredible service and will use often. Highly recommended. Rebecca there is fab. Great customer services there and really, a breath of fresh air. Thank you again

James

17 de março de 2026
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Resposta da Modernmail

Thank you James for your kind review!

Classificada 5 em 5 estrelas

Found this service incredibly more…

Found this service incredibly more easier than other sites. Will be definitely using again in the future.

11 de março de 2026
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Resposta da Modernmail

Thank you Kelly for your review!

Classificada 5 em 5 estrelas

A lifesaver from the North

A lifesaver from the North - could not be any easier posted within an hour of payment. Many thanks.

5 de março de 2026
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Resposta da Modernmail

Thank you for taking the time to write us a review, and you're welcome!

Classificada 5 em 5 estrelas

Great service. Less headaches

Like someone else on here said, I work abroad so ModernMail has saved me a huge admin task of doing this myself. I used the Special Delivery service and it was received by the party the next day. Great service thank you.

24 de fevereiro de 2026
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Resposta da Modernmail

Thank you Billy for your review, we appreciate it!

Classificada 5 em 5 estrelas

Excellent service

Absolutely fantastic service from ModernMail. The whole process was simple and hassle‑free – I just uploaded my document, added the recipient details, and they handled the printing and posting for me. The website is clear and easy to use, with everything laid out in a very straightforward way.
What impressed me most was the speed and reliability of the service, along with the reassurance that my letter would be printed and sent within a short timeframe. This has saved me time, money, and the inconvenience of going to the post office, which is exactly what I was looking for.
I’m very satisfied with ModernMail and will definitely be using them again for future letters. Highly recommended for anyone who wants an efficient, affordable way to send physical mail online.

27 de fevereiro de 2026
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Resposta da Modernmail

Thank you very much for your review Said, we're happy to have you as a customer!

Classificada 5 em 5 estrelas

Saves me a trip to the post office

Saves me a trip to the post office, I used to go every week and now I don’t have to! Very reliable and helpful when I had a question about stapling documents together. Would recommend ModernMail. Thanks!!

24 de fevereiro de 2026
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Resposta da Modernmail

Thank you Rebecca for your kind review, it's much appreciated. We're glad we can save you the trip!

Classificada 4 em 5 estrelas

Bad first experience, must improved.

Update:
I had a pretty bad first experience but since then they have been really helpful dealing with RoyalMail's idiocy.
RoyalMail otoh seem to be incapable of delivering letters in any sort of reliable fashion.

I paid for a signed delivery of a letter. It was never delivered, ModernMail simply ignores me. I don't seem to have proof of postage so I can't contact RoyalMail and ModernMail simply couldnt' care less.

Updated stars to reflect that after I posted this review they did fix the situation (you can see their response). Better than nothing but still was an overall bad experience.

2 de fevereiro de 2026
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Resposta da Modernmail

Hi JJ,

I’m really sorry this was your experience. You’re right to have felt frustrated, especially after waiting for a reply.

To clarify what happened: you placed two orders with us, both sent via Royal Mail Signed For. Both items were printed and collected by Royal Mail on the same day as ordering. One item has been marked as delivered. The second shows as “We’ve got it” on Royal Mail’s tracking (which means it has yet to be scanned on receipt of a signature).

Our service involves printing your letter, preparing it, and handing it directly to Royal Mail with the selected postage. In this case, that was done correctly and proof of postage was obtained on the day of dispatch. Once an item is handed over, the physical delivery process is managed by Royal Mail and unfortunately sits outside of our control.

With Signed For letters, tracking only updates when a signature is captured. Large organisations often accept post in bulk without signing individual items, which can result in tracking not progressing even if delivery has been made. While this is a limitation of the Signed For service itself, we completely understand how concerning that can be from a customer’s perspective.

Where we did fall short was in missing your earlier message due to an issue during an email system upgrade. That delay in communication is entirely on us, and we’re genuinely sorry for that.

As soon as we became aware, we personally reviewed your case, provided proof of postage, issued a full refund at our own expense, and offered to resend the letter via upgraded Special Delivery at no cost. This is the usual process we offer to customers whom have the issue of the tracking page not updating.

We absolutely do care about our customers’ experience, even when delivery issues are outside our direct control, and we always aim to resolve matters fairly.

If you or any customer ever needs urgent assistance, we’re also available by phone Monday–Friday on +44 7392 817702 in addition to email support.

Thank you again for your feedback, and I’m sorry that your overall experience wasn’t a better one.

Rebecca
Modern Mail

Classificada 5 em 5 estrelas

Used these 4 different times

Used these 4 different times. Never had a problem. Always reached it's destination. Cheaper than buying a printer, ink etc... Will continue to use.

15 de fevereiro de 2026
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Resposta da Modernmail

Thank you for your kind review Ben! We're happy to have you as a customer.

Classificada 5 em 5 estrelas

can’t recommend Modernmail highly…

can’t recommend Modernmail highly enough, especially Alexander, who provided truly fantastic service from start to finish.

We needed to organise important documents to be printed and posted urgently, and as we’re living in Spain, getting time-sensitive paperwork handled correctly can be stressful and difficult. Alexander made the whole process completely painless.

He was extremely attentive, professional, and efficient, kept us informed throughout, and was always available to answer questions. The documents were sent out quickly, accurately, and exactly as required. The whole process was fast, smooth, and very competitively priced.

This is actually the second time we’ve used Modernmail, and once again the service was A1. Reliable, responsive, and trustworthy — exactly what you want when dealing with important legal documents.

We would definitely use this company again and wouldn’t hesitate to recommend Alexander and Modernmail to friends, family, or anyone who needs a dependable service.

3 de fevereiro de 2026
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Resposta da Modernmail

Hi Gary,

Thank you so much for taking the time to leave such a thoughtful review, it really means a lot to us.

We’re delighted to hear that Alexander was able to make the process smooth and stress-free, especially with time-sensitive documents from abroad. Providing clear communication, fast turnaround, and dependable service is exactly what we aim for, so it’s wonderful to know this came through.

We truly appreciate your continued trust in us, and we’re grateful for your recommendation. If we can ever help again in the future, please don’t hesitate to reach out.

Thanks again for choosing ModernMail! it was a pleasure supporting you.

Classificada 5 em 5 estrelas

I just had my car scrapped

I just had my car scrapped, but lost the VC5 so DVLS only need a letter. I was thinking Oh no! i have no printer. I have to handwrite it, take a drive to get an envelope and stamp and put it in the postbox. But I realised it was 2026, got ChatGPT to make the PDF and sent it my modernmail. Slightly more expensive than posting by hand but actually not when you consider the saving in labour and transport.

9 de janeiro de 2026
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Resposta da Modernmail

Thank you Dave for your kind review, we appreciate it!

Classificada 5 em 5 estrelas

Excellent

Excellent, have used this twice now and it is far superior to the other online mail providers. Much less fields to fill in and a PayPal option as well... great!

8 de janeiro de 2026
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Resposta da Modernmail

Thank you Austen for taking the time to leave us a review, we hope to help you again soon!

Classificada 5 em 5 estrelas

Fast and great service.

Great service to use if your printer packs up or you are simply away from it.

5 de janeiro de 2026
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Resposta da Modernmail

Thank you for your kind review, and taking the time!

Classificada 5 em 5 estrelas

Amazing service from Rebecca

Amazing service in every sense. I needed to send urgent documents, and they processed my order and shipped the item in no time. On top of that, when Royal Mail didn’t update the tracking and I worried the mail might be lost, I asked about resending it at my own expense. Modernmail were not only highly professional but also incredibly kind to they resent the mail and covered the cost themselves to reassure me about the delivery. I can’t recommend them enough; they truly made my day.

12 de dezembro de 2025
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Resposta da Modernmail

Thank you for your kind words Joseph! We’re delighted to hear that Rebecca and the team could help you. Your feedback truly means a lot to us, and we’re so pleased we could make your day a little easier.

Classificada 5 em 5 estrelas

Outstanding and the Reviews here honestly help!

Using this service for the first time was really helpful, especially since my printer decided to jam permanently and I needed an alternative. It also gave me confidence knowing the company had strong reviews.

What truly stood out was how I accidentally ruined my order and contacted them straight away once I realised. They corrected it quickly and even sent the order through sooner than expected. I am genuinely grateful for how fast and professional the whole process was. I often worry about slow responses from companies because customer service has changed so much since COVID. Even with the shift in how many businesses communicate, Modermail handled everything incredibly well and far exceeded my expectations. Thank you for the great service and please keep it up.

18 de novembro de 2025
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Resposta da Modernmail

Thank you very much for taking the time to leave us a positive review Gabrielle. We're always more than happy to help our customers where needed.

Thanks again!

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