Mondressy Opiniões 

8
TrustScore: 3 em 5

3,2

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Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

8 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(8)

8 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I also read reviews and was wary about…

I also read reviews and was wary about ordering but so glad I did my order turned up on time was packaged incredibly well and dress etc was amazing just as described and looked in pictures the material was thick and beading was incredible got loads of compliments as the mother of the bride, fascinator came with clip or headband and the bag was complimented constantly I recommend buying the dress bag as it was incredibly secure and long, I’m a uk 14 and ordered my size, don’t be put off by bad reviews I almost didn’t purchase my dream mother of the bride outfit

19 de junho de 2026
Opinião espontânea
logótipo da Mondressy

Resposta da Mondressy

Thank you so much for sharing your wonderful experience! We’re delighted to hear that your dress arrived on time and that you loved the quality, details, and overall look. It means a lot to know that you felt confident and received so many compliments on your special occasion. Thank you for choosing us and for your kind recommendation!

Classificada 1 em 5 estrelas

I so should have read the reviews…

I so should have read the reviews before I bought a bridesmaid dress for a five year old. The wedding was subsequently cancelled. It took 3 attempts before they would agree to refund but then deduct a 23% restocking fee and had to pay postage to China. By the end of it I managed to recover about 50% of the cost. BEWARE their terms and conditions do not state any of this!!!
I

25 de junho de 2026
Opinião espontânea
logótipo da Mondressy

Resposta da Mondressy

Hi, we’re sorry to hear about your experience. We understand your frustration and apologize for any inconvenience caused. We always strive to assist our customers and improve their shopping experience.

Classificada 5 em 5 estrelas

Great quality dress and true to size

Great quality dress and true to size. Looks really good on, can't wait to use it at the races. Dispatch and delivery status was emailed at every stage.

19 de junho de 2026
Opinião espontânea
logótipo da Mondressy

Resposta da Mondressy

Thank you so much for your kind feedback! 💕
We’re really happy to hear the dress fits perfectly and that you’re pleased with both the quality and our delivery updates.
We hope you have an amazing time at the races!

Classificada 4 em 5 estrelas

Mondressy are a trustworthy company

I ordered a dress for my daughters wedding but I didn’t like the style and it was too big for me, I returned the dress to an address mondressy gave me in Hong Kong, 3 weeks later the dress came back to me saying no address found. When I e-mailed mondressy about it they were very apologetic and offered to let me keep the dress as a gesture of good will, and also give me a full refund, which I think was a very fair result, so I would definitely order from them again in future.

3 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible

Terrible. Ordered a dress and was sent something completely different. Despite advertising as a UK site they are in China. Very slow responding to emails and refusing to refund the £135 the item cost me. It is of extremely poor quality and fit. Avoid this fradulent company.

17 de maio de 2026
Opinião espontânea
logótipo da Mondressy

Resposta da Mondressy

We’re sorry to hear about your experience. Your issue has been forwarded and handled by our support team. If you have any further questions or need additional assistance, please feel free to contact us anytime through our customer service email.

Classificada 5 em 5 estrelas

Was hesitant at first when

Was hesitant at first when
I ordered this dress as there were some mixed reviews but when it arrived I was so shocked the attention to detail was amazing and the silk was heavy and thick it is truly a beautiful dress and the attention to detail even
On the packaging layers of tissue to protect it could nt fault it mondressy you hit the jackpot with this gown would have no hesitation
In ordering again

13 de maio de 2026
Opinião espontânea
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Resposta da Mondressy

Thank you for your lovely feedback! We’re so pleased to hear you’re happy with the dress and the details. We truly appreciate your support and look forward to serving you again in the future.

Classificada 1 em 5 estrelas

Would not recommend!!!

As not used this company before I checked the returns policy and as a uk site was assured and ordered a dress. On arrival I was not happy with the quality and wanted to return. The company tried to stop me returning due to ‘the complicated’ return process, offering me discounts etc on future orders, but also suggested I took it to a dressmaker to fix what I wasn’t happy with!! I proceeded with the return and that’s when I got the address and they were based in china not the uk. I was told they would remove a restocking fee of approx 30% of the cost but I still went ahead. I sent it tracked via Royal Mail, took evidence of the address on the package label and guess what! Address not found so the dress returned back to me. The address appeared in google maps but I suspect the company are not based there….They blamed the deliverer for not finding them. I had to raise a dispute with my credit card company to get my money back. It was a long protracted experience with many AI generated emails. I would not recommend and will always use companies I trust to buy online goods who don’t scam you and accept returns on a no buy no fee basis.

3 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

BEWARE DO NOT ORDER FROM THIS COMPANY

Order trousers suit. Quality very poor. Wrong size.Costs £137.39 wanted to send it back. Offered some money to keep it just 30% not total amount minus postage. However, after quite a few emails, which I can say they answered promptly, tried to get me to keep order and offered another sum. I did not want to keep this and asked to send it back, Guess what -HONG KONG at a cost of £32.95.Yes. However, it was refused acceptance and sent back to me.What a joke. Now cost item and postage. Then given part payment £73 which after postage is only £40. Absolute BEWARE CUSTOMERS DO NOT ORDER FROM THIS COMPANY. I wanted to send back and get a proper refund. No chance. Note Company name on order was Mondressy.co.uk refund from Mondressy London.

28 de janeiro de 2026
Opinião espontânea
logótipo da Mondressy

Resposta da Mondressy

We’re very sorry to hear about your experience and sincerely apologise for any frustration caused. This is certainly not the service we aim to provide.
We understand your concerns regarding size, return process, and refund, and we would like the opportunity to review your case again and make this right for you. Please contact our support team with your order details so we can assist you further as a priority.

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