Buyer beware. They substituted 5 products in the baskets that were clearly inferior. For example, instead of lobster and salmon pâté they put in a generic salami. The recipient eats seafood but not me... Ver mais
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First of all, I was surprised that Montreal Baskets was not a Montreal company. That being said, I was extremely pleased with the reaction of the recipients of my gift. They were so impressed with t... Ver mais
A empresa respondeu
Very disappointing experience and STRONGLY NOT RECOMMENDING Montreal Baskets. This was meant to be something special for my daughter’s first Easter away at university, yet the basket delivere... Ver mais
Fantastic experience! I have used Montreal Baskets for the last few years to gift my colleagues and am never disappointed. You always deliver top notch products in stunning packaging and on schedule!... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Montreal Baskets is an online gift basket company offers carefully crafted and curated gifting options. Our mission is to send delectable gifts and gift baskets throughout the year, as we offer gifts for all occasions, as the perfect gift is just a click away.
Informações de contacto
Canadá
- montrealbaskets.ca
3,4
Aceitável
46 opiniões
Respondeu a 71% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lovely Basket
I'll be honest - this was not my first choice for an Easter gift for my daughter in college but the other options fell through last minute and I am so glad it did as Montreal Baskets not only provided me a quick and reliable solution but the basket was adorable and a huge hit with my daughter and her friends --- THANK YOU SO MUCH for helping this mom feel better about her first Easter without her daughter.
2 de abril de 2026
Opinião espontânea
Quality items,great selection
Quality items,great selection, prompt delivery
4 de abril de 2026
Opinião espontânea
VERY DISAPPOINTING
Very disappointing experience and STRONGLY NOT RECOMMENDING Montreal Baskets. This was meant to be something special for my daughter’s first Easter away at university, yet the basket delivered was completely different from what was ordered.
I ordered a “Pink Easter Bunny Gift Basket” and received no bunny at all, just a grey bear, and several items I selected were replaced (including pretzels swapped for peanuts).
I understand small substitutions, but this was not a minor change. The main item and theme were not respected. If the bunny is unavailable, the product should not be sold under that name, or customers should be informed in advance.
Peanuts were also substituted without notice, which raises basic duty of care concerns when it comes to food items.
Customer service refused any refund, hiding behind their substitution policy with no acknowledgment of the issue.
For the price paid, this is not acceptable and feels misleading. Buyers should be aware that what you receive may not match what is advertised.
3 de abril de 2026
Opinião espontânea
Buyer beware
Buyer beware. They substituted 5 products in the baskets that were clearly inferior. For example, instead of lobster and salmon pâté they put in a generic salami. The recipient eats seafood but not meat which is why I chose this basket. When I complained they said too bad. Well that kind of response means I will never again use their service. Not recommended.
11 de março de 2026
Opinião espontânea
So pleased!
First of all, I was surprised that Montreal Baskets was not a Montreal company. That being said, I was extremely pleased with the reaction of the recipients of my gift. They were so impressed with the presentation and the contents of this “basket” that my thank you to them was all the more special. Thank you so much for having expressed exactly what I wanted. Should the occasion present itself, I will definitely use your services again!
2 de março de 2026
Opinião espontânea
Resposta da Montreal Baskets
Hi Carol, thank you so much for the 5-star review! We are delighted to hear that the gift's presentation and contents made such a positive impression on your recipients. While we operate as a centralized service to ensure quality across Canada, we are so glad we could help you express exactly what you intended for this special occasion. We truly appreciate your support and look forward to working with you again in the future!
Basket
I ordered a basket that they put on hold because of a problem with the address. It took me a little while to reach the person because someone had just died and I just made the 2pm cutoff. Initially they told me they could not deliver it the next day. When I told them I made the cutoff, they checked with the warehouse and after some back and forth they said they could do it.
The person did receive it the next day.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Montreal Baskets
Hi Michelle, thank you for sharing your experience. We are so glad we were able to work through the address details with you and meet that 2 PM cutoff to ensure a next-day delivery, especially given the sensitive circumstances. We appreciate your patience during the back-and-forth and are happy to hear the recipient received their gift as planned.
Delivery condition and quality
Could not confirm the actual dato for delivery. Then, when delivered, one of the product was damaged. But since it was still edible, they said they cannot refund. Might as well order somewhere else if the presentation and quality is not an important factor for them...
16 de fevereiro de 2026
Opinião espontânea
Resposta da Montreal Baskets
Hi Pierre, thank you for your feedback. We sincerely apologize that a product arrived damaged and for the lack of clarity regarding your delivery date. We understand that presentation is a vital part of a gift, and we regret that our initial response regarding the product's edibility fell short of your expectations. We rely on third-party couriers for delivery and will be reviewing this incident to improve our quality control. We hope to have the chance to provide a better experience in the future.
Ideally it would have arrived sooner.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Montreal Baskets
Hi Edward, thank you for the 4-star review. We appreciate your feedback regarding the delivery timing. We are always working to improve our speed and hope to get your next order to its destination even sooner!
Great quality
Great quality. Easy online transaction. Quick delivery! My uncle was very happy!
9 de janeiro de 2026
Opinião espontânea
Resposta da Montreal Baskets
Thank you so much for the 5-star review! We’re thrilled to hear that your uncle enjoyed his gift and that our online process made things easy for you. Providing high-quality gifts and quick delivery is what we strive for every day.
We look forward to helping you with your next gift in Montreal!
Excellent service
Excellent service: expedient and timely. My only reservation is with the price.
20 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Hi Deborah, thank you for the 4-star review! We're so glad to hear you found our online ordering easy to use and were happy with our delivery speed. We strive to provide only the highest quality products, and we appreciate your feedback regarding our pricing. We hope to serve you again in Montreal soon!
Broken jar of olive
They indeed replaced out-of-stock goods. But in my case, they replaced my goods with 2 jars of olives, of which 1 jar broke. Glasses and juice are all over the basket. So I cannot give the otherwise beautiful basket as a gift.
30 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you for your feedback. We are sincerely sorry to hear that a jar broke during transit and caused such a mess. We understand how disappointing it is to receive a beautiful gift that can no longer be presented as intended.
Regarding the items, we do substitute out-of-stock goods with items of equal or greater value to ensure your gift is sent out on time. We apologize that the specific substitution and subsequent damage fell short of your expectations.
Our policy is to provide a refund for the items damaged during shipping. Please reach out to our support team with a photo of the damage so we can process the refund for the broken item and the affected goods.
I’ve used MB three times now and it’s…
I’ve used MB three times now and it’s always been a great experience. Sent two packages to my granny for her birthday and one to my mom since they live far away. Everything always arrives right on time.
16 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you for the 5-star review, Lisa! We’re thrilled that your third experience with Montreal Baskets was just as great as the first. Ensuring timely deliveries for birthdays and family surprises is what we do best. We appreciate your continued support!
Great gift
Easy ordering, delivered when wanted and the basket is great. This was a gift for my daughter and she loves it.
19 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
We’re delighted to hear that ordering was easy, delivery was right on time, and—most importantly—that your daughter loved the basket. It truly means a lot to us to be part of such a special gift. We appreciate your support and hope to serve you again soon!
Fantastic experience!
Fantastic experience! I have used Montreal Baskets for the last few years to gift my colleagues and am never disappointed. You always deliver top notch products in stunning packaging and on schedule! Thank you once again!
17 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you so much for your kind words, Gregory! We’re truly grateful for your continued trust over the years. It’s wonderful to hear that our products, packaging, and on-time delivery have consistently met your expectations. We look forward to helping you create many more memorable gifts for your colleagues in the future!
DO NOT PURCHASE FROM THEM. Was is promised is not delivered
What was received was vastly different then what I purchased. I understand their was substations allowed of equal or greater value but this was not the case! Artisan crackers were replaced with Breton crackers, there was Doritos in the basket (to replace what? who knows). The 2x high end chocolate bars I paid extra for weren't included at all and there was no plush at all. When I complained to the company they said this was legitimate and no refund would be provided. DO NOT PURCHASE FROM THEM.
22 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
We’re sorry to hear that your order did not meet your expectations. While substitutions are sometimes required due to availability, they are intended to be of equal or greater value. We regret that this was not your experience and appreciate you sharing your concerns with us.
Great Baskets! Great Service
This was the first time I used their service and the experience, from the website and the ease to modify an existing basket & to create my own custom basket is amazing. Pricing is great, and delivery was seamless. Would use them again 100%.
Thanks!
15 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you so much for your wonderful review, Aline! We’re thrilled to hear that you enjoyed the flexibility of customizing your basket and found the ordering process smooth from start to finish. It means a lot to us that you were happy with the pricing and delivery as well. We truly appreciate your support and look forward to helping you create another perfect gift again soon!
Delayed birthday basket
Ordered a birthday basket and although it was in advance and supposed to arrive on the right date, it did not make it
3 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you for your review and for choosing montrealbaskets.ca for your special occasion! We appreciate you giving us a 4-star rating.
We sincerely apologize, however, that the basket did not arrive on the intended delivery date despite being ordered in advance. We know how much timing matters for a birthday surprise, and we are truly sorry for this operational lapse.
Thank you again for your business, and we hope to have the opportunity to deliver an outstanding experience next time!
Lovely service all around
They were able to provide exactly what I need. They were friendly and prompt delivery. Very satisfied! Thank you
30 de outubro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you so much for the wonderful 5-star review! We're delighted to hear that we were able to provide exactly what you needed and that you were happy with our friendly service and prompt delivery.
We truly appreciate your support and look forward to serving you again!
Very nice gift basket.
The basket was well designed and very appreciated We gave that as a thank you to our neighbor for the care she gave our dog during our absence. She was delighted in receiving the basket that included chocolate and a bottle of wine packaged separately in the box.
28 de novembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you so much for sharing your feedback, Michel!
We’re delighted to hear that the basket was beautifully designed and well-received. It’s wonderful that it served as a meaningful thank-you gift for your neighbor, and we’re glad she enjoyed the chocolate and the separately packaged bottle of wine.
We truly appreciate your 5-star review and are grateful you chose us for such a thoughtful gesture. We hope to serve you again soon!
great way to order and the clarity in…
great way to order and the clarity in progress of delivery
17 de novembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you so much for the 5-star review! We're glad to hear that you found the ordering process easy and appreciated the clear delivery updates.
We look forward to serving you again soon!
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