We loved the custom basket option - it was perfect for our friend. Your information about delivery was timely and not intrusive. Thank you.
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Leia as opiniões dos outros
Overall a good experience but because the content of the gift basket had to be different from what I had originally ordered (because it was perishable and the delivery would take a few days) I would h... Ver mais
Buyer beware. They substituted 5 products in the baskets that were clearly inferior. For example, instead of lobster and salmon pâté they put in a generic salami. The recipient eats seafood but not me... Ver mais
First of all, I was surprised that Montreal Baskets was not a Montreal company. That being said, I was extremely pleased with the reaction of the recipients of my gift. They were so impressed with t... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Montreal Baskets is an online gift basket company offers carefully crafted and curated gifting options. Our mission is to send delectable gifts and gift baskets throughout the year, as we offer gifts for all occasions, as the perfect gift is just a click away.
Informações de contacto
Canadá
- montrealbaskets.ca
3,7
Aceitável
56 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 50% das suas opiniões negativas
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Broken jar of olive
They indeed replaced out-of-stock goods. But in my case, they replaced my goods with 2 jars of olives, of which 1 jar broke. Glasses and juice are all over the basket. So I cannot give the otherwise beautiful basket as a gift.
30 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you for your feedback. We are sincerely sorry to hear that a jar broke during transit and caused such a mess. We understand how disappointing it is to receive a beautiful gift that can no longer be presented as intended.
Regarding the items, we do substitute out-of-stock goods with items of equal or greater value to ensure your gift is sent out on time. We apologize that the specific substitution and subsequent damage fell short of your expectations.
Our policy is to provide a refund for the items damaged during shipping. Please reach out to our support team with a photo of the damage so we can process the refund for the broken item and the affected goods.
I’ve used MB three times now and it’s…
I’ve used MB three times now and it’s always been a great experience. Sent two packages to my granny for her birthday and one to my mom since they live far away. Everything always arrives right on time.
16 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you for the 5-star review, Lisa! We’re thrilled that your third experience with Montreal Baskets was just as great as the first. Ensuring timely deliveries for birthdays and family surprises is what we do best. We appreciate your continued support!
Great gift
Easy ordering, delivered when wanted and the basket is great. This was a gift for my daughter and she loves it.
19 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
We’re delighted to hear that ordering was easy, delivery was right on time, and—most importantly—that your daughter loved the basket. It truly means a lot to us to be part of such a special gift. We appreciate your support and hope to serve you again soon!
Fantastic experience!
Fantastic experience! I have used Montreal Baskets for the last few years to gift my colleagues and am never disappointed. You always deliver top notch products in stunning packaging and on schedule! Thank you once again!
17 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you so much for your kind words, Gregory! We’re truly grateful for your continued trust over the years. It’s wonderful to hear that our products, packaging, and on-time delivery have consistently met your expectations. We look forward to helping you create many more memorable gifts for your colleagues in the future!
DO NOT PURCHASE FROM THEM. Was is promised is not delivered
What was received was vastly different then what I purchased. I understand their was substations allowed of equal or greater value but this was not the case! Artisan crackers were replaced with Breton crackers, there was Doritos in the basket (to replace what? who knows). The 2x high end chocolate bars I paid extra for weren't included at all and there was no plush at all. When I complained to the company they said this was legitimate and no refund would be provided. DO NOT PURCHASE FROM THEM.
22 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
We’re sorry to hear that your order did not meet your expectations. While substitutions are sometimes required due to availability, they are intended to be of equal or greater value. We regret that this was not your experience and appreciate you sharing your concerns with us.
Great Baskets! Great Service
This was the first time I used their service and the experience, from the website and the ease to modify an existing basket & to create my own custom basket is amazing. Pricing is great, and delivery was seamless. Would use them again 100%.
Thanks!
15 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you so much for your wonderful review, Aline! We’re thrilled to hear that you enjoyed the flexibility of customizing your basket and found the ordering process smooth from start to finish. It means a lot to us that you were happy with the pricing and delivery as well. We truly appreciate your support and look forward to helping you create another perfect gift again soon!
Delayed birthday basket
Ordered a birthday basket and although it was in advance and supposed to arrive on the right date, it did not make it
3 de dezembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you for your review and for choosing montrealbaskets.ca for your special occasion! We appreciate you giving us a 4-star rating.
We sincerely apologize, however, that the basket did not arrive on the intended delivery date despite being ordered in advance. We know how much timing matters for a birthday surprise, and we are truly sorry for this operational lapse.
Thank you again for your business, and we hope to have the opportunity to deliver an outstanding experience next time!
Lovely service all around
They were able to provide exactly what I need. They were friendly and prompt delivery. Very satisfied! Thank you
30 de outubro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you so much for the wonderful 5-star review! We're delighted to hear that we were able to provide exactly what you needed and that you were happy with our friendly service and prompt delivery.
We truly appreciate your support and look forward to serving you again!
Very nice gift basket.
The basket was well designed and very appreciated We gave that as a thank you to our neighbor for the care she gave our dog during our absence. She was delighted in receiving the basket that included chocolate and a bottle of wine packaged separately in the box.
28 de novembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you so much for sharing your feedback, Michel!
We’re delighted to hear that the basket was beautifully designed and well-received. It’s wonderful that it served as a meaningful thank-you gift for your neighbor, and we’re glad she enjoyed the chocolate and the separately packaged bottle of wine.
We truly appreciate your 5-star review and are grateful you chose us for such a thoughtful gesture. We hope to serve you again soon!
great way to order and the clarity in…
great way to order and the clarity in progress of delivery
17 de novembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you so much for the 5-star review! We're glad to hear that you found the ordering process easy and appreciated the clear delivery updates.
We look forward to serving you again soon!
My boyfriend loved the package
My boyfriend loved the package. Thank you! I always use this service for sending my boyfriend gifts from another country.
17 de outubro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you so much for your continued trust in us! We’re thrilled to hear that your boyfriend loved the package. It means a lot to know you choose us to send gifts across countries — we truly appreciate your loyalty and support.
A company that has a concern for a job well done…
A company that has a concern for a job well done and customer satisfaction. I made a mistake several times on my order, and with a very short deadline imperative at the desired delivery date, customer service did everything to arrange me, and in the end my gift arrived on time to its recipient, who was delighted!!! And all this by ordering from France... Well done and thank you again!!!
20 de setembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you so much for your kind and detailed review! We’re thrilled to hear that even with the challenges, our team was able to help arrange everything and ensure your gift arrived on time. It means a lot to us that your recipient was delighted and that you trusted us all the way from France. Your satisfaction is our top priority, and we’re so glad we could deliver a great experience.
Perfect quality
I was immediately contacted by email and we agreed on the delivery details.
High quality service
Thanks
19 de setembro de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you for your kind words! We’re so glad our team was able to connect with you quickly and work out the delivery details to your satisfaction. It’s wonderful to hear you were pleased with the service, and we truly appreciate your feedback.
Special occasion RUINERS! They will substitute everything in your order for low grade food
First, delivery was a full day late.
Second, what showed up was nothing that I ordered.
THEY SCAM YOU IN THE FINE PRINT SAYING THEY CAN SUBSTITUTE ANYTHING YOU ORDERD WITHOUT NOTICE OR REFUND.
This is straight from the email they sent me:
Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'.
They substituted every single thing I picked out especially for my recipient with low grade quality food.
I purchased a bespoke basket where you personally pick every single individual item, and they should’ve told me at the time of ordering that they did not have ONE THING I purchased. For example I picked two different salamis, and they sent my recipient beef jerky. I purchased blue cheese and cheddar, and they sent Brie and Camembert.
As for their reply below, their offer was 100% not satisfactory.
18 de agosto de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you for your feedback. I am so incredibly sorry that your experience with us was so disappointing. I understand why you feel so let down; a late delivery is unacceptable, and the substitutions you received clearly did not meet the quality and care you expected.
I see that a member of our team has already been in touch to offer a possible resolution. We want to ensure that the solution offered meets your expectations and that you are completely satisfied.
We take full responsibility for our failure in both quality and communication. Please reply directly to the email from our representative to confirm the next steps, and we will make sure this is resolved for you. We deeply regret that we ruined such a special occasion for you.
DO NOT USE
DO NOT USE
They're calling me an harrassing me about the address I provided, asking for photographic proof of the address, would not stop calling (called 3 times in 5 minutes while I was in another meeting). Completely unprofessional. Go somewhere else.
14 de agosto de 2025
Opinião espontânea
Resposta da Montreal Baskets
Thank you for your feedback. I am so sorry that our repeated calls about your address felt like an inconvenience. That is certainly not our intention, and I apologize that our efforts to reach you came across as unprofessional, especially while you were in a meeting.
Our team's priority is to ensure every delivery is successful, and we reach out to customers to avoid potential issues. In this case, the address you provided on your order unfortunately pointed to the middle of the road in our mapping system, which made it impossible for our driver to deliver your package. The representative would have been happy to offer a callback at a more convenient time, and I am sorry that was not an option that was utilized.
We do need to stress the importance of providing a correct and complete address, as an invalid address can lead to a failed delivery and the package being returned to our facility. In such cases, a reshipment would unfortunately incur additional fees.
We appreciate you bringing this to our attention and will use your feedback to improve our communication process.
DON'T TRUST THEM FRAAAAAUD
Oh! Th worst. Not only did they deliver the gift basket (FULL OF FOOD) 28 days. All the fresh baked goods expired and they don't care. They stopped responding to emails.
4 de abril de 2024
Opinião espontânea
Poor product quality
Poor product quality, delivered late and poor customers service
18 de fevereiro de 2025
Opinião espontânea
The worst buying experience
The worst customer service experience, i ordered flower to be delivered on specific day, the order didn't get delivered, and the customer service's reply was alway "wait, it will be delivered eventually!!", i suspect this whole website is a huge scam, calling my bank to report a fraud, and also calling VISA to report that
10 de fevereiro de 2025
Opinião espontânea
Do Not use Montreal Baskets
I ordered a Christmas Gift Basket for my 95 year old mother in Montreal that i was assured would be delivered on December 24, 2024. The basket was never delivered. When I contacted Montreal Basket on Saturday, December 28 - i was told nothing could be done until Monday, December 30 and that someone would call me that morning - no one did. When i again called them they said they could deliver the Basket but could not guarantee a delivery date as they were "very busy" or they could cancel the order and give me a refund. I told them to cancel the order. Will never use Montreal Baskets again - terrible service - no concern or apology for ruining my elderly mother's Christmas.
You should not use Montreal Baskets
24 de dezembro de 2024
Opinião espontânea
Gift basket is not what you order
I ordered a gift basket and included payment for an extra bottle of Baileys. The chocolate covered raisins were opened and the bottle of Baileys did not come with the order. Read the small print as they say they cannot promise that the order will be what you ordered. Absolutely the worst company. Totally unacceptable service.
16 de dezembro de 2024
Opinião espontânea
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