Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I'm gradually working my way through all the fragrances. It takes time because they last such a long time. I normally buy a box set and Saffron Suede and Violet Leather are the best so far, but entire... Ver mais

Classificada 5 em 5 estrelas

Bought a diffuser in West Quay Southampton. Was served by Dan, he was not at all pushy and was purely interested in showing and telling me about the product, I was impressed with his extensive knowled... Ver mais

Classificada 5 em 5 estrelas

This is one of my favorite perfume brands of all time! Gorgeous scents, classy design, and most of all, so unique. Whether it be an online purchase or an in person encounter, it is always seamless and... Ver mais

Classificada 5 em 5 estrelas

Mood website was simple and easy to use. The fragrances do not disappoint, I've had 6 different and they are all fab. Pineapple musk is a personal favourite. One small bottle lasted a whole week on ho... Ver mais

Informações sobre a empresa


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

613 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(613)

196 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The range of Mood is amazing

The range of Mood is amazing, the different oud, fragrance you get and oils is amazing. The smell is so different and lasts longer than anything else i have had. I experienced this in Milton Keynes about September time (2025) the people working there we're friendly and very helpful.

20 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

What’s not to love

What’s not to love? Ok, it’s probably more expensive than your average designer fragrance but let’s face it, mood isn’t average! It’s insane! I use my husband’s, my husband uses mine and when you’ve sprayed, it last agesssss, I’m taking open up your wardrobe when you’ve sprayed it, hung your blazer in there weeks’ ago and you can still smell it ages! It’s an investment dahlings! Blonde maracuja is the one 👌

1 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Stunning perfumes

The fragrances are absolutely amazing. Love them all. Highly recommend for gifts for daily use, any occasions. Lasts long and smells superb. Keep up the good work guys.

1 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I will never ever buy from them again…

I will never ever buy from them again .. 👎I’ve been a regular costumer and have bought a lot of perfumes from them last one I bought which was a 100ml 150£ the top of the perfume after every spray was leaking took pictures and videos the same day I received it I sent them to them many times they never reply back !! Avoid them go and buy some proper ones from serious perfume makers

27 de dezembro de 2025
Opinião espontânea
logótipo da mood.london

Resposta da mood.london

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and appreciate you bringing this to our attention, especially as a valued returning customer.

At Mood London, we take great pride in the quality of our fragrances and the service we provide, and it’s important to us that every customer feels supported. We would very much welcome the opportunity to review this issue and ensure it is resolved appropriately for you.

Please do reach out to us directly at customerservice@moodlondon.co.uk, where our dedicated customer care team will be pleased to assist further.

Team Mood

Classificada 5 em 5 estrelas

I recently bought the gift set for my…

I recently bought the gift set for my parents and Tracy wokring at the Mood London booth in Edinburgh at the st james quarter was so helpful and kind. All the memebers working on the 24/12/2025 were so friendly and approchable. I will be back.

24 de dezembro de 2025
Opinião espontânea
logótipo da mood.london

Resposta da mood.london

Thank you so much for taking the time to share your lovely review.

We’re delighted to hear that Tracy and the team at our St James Quarter store in Edinburgh made your experience such a positive one, especially during the busy Christmas period. Providing warm, attentive service is something we take great pride in, and it’s wonderful to know the team looked after you so well.

We truly appreciate your kind words and look forward to welcoming you back to Mood London again soon.

Team Mood

Classificada 5 em 5 estrelas

Purchased the Toffee Leather in 150ml…

Purchased the Toffee Leather in 150ml the other day. Always impressed with the quality of products, I think I’ve gone through each fragrance and oil and have yet to find another company that does it better. Their fragrance's last all day and are beautifully balanced when you layer them up.
I was served by Abbas from the Cardiff team whose energy is always so warm and bubbly. Cardiff team overall are always welcoming and attentive. Highly recommend to everyone

17 de dezembro de 2025
Opinião espontânea
logótipo da mood.london

Resposta da mood.london

Thank you very much for taking the time to share such kind feedback.

We’re truly delighted to hear how much you’re enjoying Toffee Leather, and it means a great deal to us to know that our fragrances and oils continue to meet your expectations in both quality and performance. Your comments on longevity and layering are especially appreciated, as this is a key part of the Mood London experience.

We’re also pleased to hear your lovely words about Abbas and the Cardiff team. We’ll be sure to pass this on, as recognising our team members for their warmth and attentiveness is incredibly important to us.

Thank you again for your recommendation and continued support. We look forward to welcoming you back to Mood London very soon.

Team Mood

Classificada 5 em 5 estrelas

Bianca the Professional

I’d like to start off by saying how amazing the staff are at Mood Brent Cross were, but Bianca in particular.

She is an absolute professional, very knowledgeable and has nothing short of excellent customer service.

She assisted me with fragrances that not only suited me but complimented me as an individual.

I’d highly recommend you visit her and I’m sure you won’t be disappointed.

21 de dezembro de 2025
Opinião espontânea
logótipo da mood.london

Resposta da mood.london

Thank you so much for taking the time to share your experience with us.

We’re absolutely delighted to hear such wonderful feedback about the team at our Brent Cross store, and especially about Bianca. She truly embodies the level of professionalism, knowledge, and attentive service we strive to deliver, and it’s lovely to know she was able to guide you towards fragrances that felt personal and perfectly suited to you.

Your kind recommendation is greatly appreciated, and we’ll be sure to share your feedback with Bianca and the team. We’re pleased to know your visit left such a lasting impression.

Team Mood

Classificada 1 em 5 estrelas

This company took my money

This company took my money, sent out a product to the wrong address and was unwilling to help get a replacement sent. Advised me that in fairness to everyone else, they are unwilling to help me. Poor customer service

19 de dezembro de 2025
Opinião espontânea
logótipo da mood.london

Resposta da mood.london

Hi Brett,

Thank you for taking the time to leave a review.

We’d just like to clarify that while the item was delivered to the wrong address, it was delivered to the exact delivery address you entered at checkout. We were only made aware of the address issue after the delivery had already taken place.

We appreciate you sharing your feedback

Team Mood

Classificada 5 em 5 estrelas

Mood, Milton Keynes

Visited the Mood counter in Milton Keynes today, we were served by Daniel - what a wonderful person he is, so helpful, polite and charming. Made the whole experience a pleasure. Thank you Daniel!

13 de dezembro de 2025
Opinião espontânea
logótipo da mood.london

Resposta da mood.london

Thank you very much for taking the time to share your feedback.

We’re delighted to hear about your visit to our Milton Keynes store and that Daniel made such a positive impression. His helpfulness, politeness, and warm approach are exactly what we aim to offer every customer, and we’re pleased he made your experience such an enjoyable one.

We’ll be sure to pass on your kind words to Daniel, and we truly appreciate you choosing Mood London.

Team Mood

Classificada 5 em 5 estrelas

Habibah was very helpful for my needs…

Habibah was very helpful for my needs showed me exactly what type of aftershave I was looking for.Brilliant service.

12 de dezembro de 2025
Opinião espontânea
logótipo da mood.london

Resposta da mood.london

Thank you for taking the time to share your feedback.

We’re delighted to hear that Habibah was able to assist you so effectively and guide you to exactly the style of fragrance you were looking for. Providing attentive, knowledgeable service is something we take great pride in, and it’s wonderful to know your experience reflected this.

We truly appreciate your kind words and hope to welcome you back to Mood London again soon.

Team Mood

Classificada 5 em 5 estrelas

Great Service

Was in Milton keynes shopping center and spoke to Dan on the Mood stall there. Did a great job of showing us a massive selection of scents and we managed to find 4 we loved! Great service. Very happy!

11 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Managed Daniel

i was served by Manager Daniel today. he really knew what he was doing and talking about, had a good rapport with everyone that was looking in, and made time to speak to and serve everyone.
i really felt like he took the time to know me, my likes and my thoughts about perfume. he picked a really good scent, and i dont usually splash out but i felt confident with this purchase. ill definitely be coming back!!

10 de dezembro de 2025
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais