Mooielight Opiniões 255

Resposta da Mooielight

22/12/2025

Dear Cara France,

Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with your purchase, and we would like to clarify several important points regarding your order and our after-sales policy.

First, the 30% partial refund we mentioned was only a suggested solution, offered as a goodwill option to help resolve the situation more efficiently. It was not the only resolution available. If you are not satisfied with the products, you are welcome to return the items to the return address we provided, and once the package is received and inspected, we fully support a return with a full refund in accordance with our policy.

Second, after carefully reviewing the photos you provided, we must clarify that we do not agree that the products have quality defects. The items delivered meet the product specifications and standards as described on our website. That said, we understand that personal expectations or preferences may differ, which is why we continue to support returns and refunds.

Regarding the remanufacturing discussion: after our communication, the specific model you ordered was confirmed by the factory to be discontinued, which made remaking the product impossible. For this reason, we promptly proposed alternative solutions, including a partial refund or a return for a full refund.

We would like to emphasize that mooielight fully supports fair and transparent after-sales service. We do not intend for any customer to be left with unusable products or unresolved concerns. Our team has communicated openly throughout the process and remains ready to assist you should you wish to proceed with a return for a full refund.

Please feel free to contact us again if you would like the return instructions resent or if you need any further assistance.

Kind regards,
mooielight Customer Support Team

Resposta da Mooielight

Publicada a 10/05/2025

Hi,

Thank you for sharing your thoughts with us! We’re so glad to hear that you love the light and that it’s both stylish and practical. It’s also great to know that the installation was easy for you – we always strive to make our products user-friendly.

If you have any further questions or need any assistance, feel free to reach out. We’re always happy to help!

Best regards,
Mooielight Team

Resposta da Mooielight

10/05/2025

Hi,

Thank you for your kind words! We're so glad to hear that the chandelier beautifully completed the look of your living room decor. It’s always wonderful to know our products enhance your space and meet your expectations.

If you need any further assistance or have questions about our products, feel free to reach out. We're always happy to help!

Best regards,
Mooielight Team

Resposta da Mooielight

Actualizada a 10/05/2025

Hi,

Thank you so much for your kind feedback! We’re delighted to hear that the light fits perfectly above your master vanity and that you're pleased with the look. It’s great to know it’s adding that perfect touch to your space!

If you need any further assistance or have any questions, please feel free to reach out. We’re always here to help.

Best regards,
Mooielight Team

Resposta da Mooielight

28/04/2025

Hi ,

Thank you for reaching out and sharing your concerns with us. We are truly sorry to hear that your experience has not met your expectations, and I want to assure you that at Mooielight, we take your feedback very seriously.

We strive to provide accurate product descriptions, and I deeply regret hearing that the chandelier you received did not match the size or condition as expected. This is certainly not the standard we aim to uphold.

To better assist you and resolve this matter as quickly as possible, could you please provide your order details? This will allow us to investigate the issue thoroughly and find a suitable solution. We are committed to customer satisfaction, and I sincerely apologize for any inconvenience this has caused.

If you prefer, you can directly contact our customer service team to discuss the matter further. We are here to listen and work towards a resolution that meets your expectations.

Thank you for bringing this to our attention, and we look forward to resolving this issue for you.

Best regards,
The Mooielight Team

Resposta da Mooielight

28/04/2025

Hi ,

Thank you for reaching out and sharing your concerns with us. We are truly sorry to hear that your experience has not met your expectations, and I want to assure you that at Mooielight, we take your feedback very seriously.

We strive to provide accurate product descriptions, and I deeply regret hearing that the chandelier you received did not match the size or condition as expected. This is certainly not the standard we aim to uphold.

To better assist you and resolve this matter as quickly as possible, could you please provide your order details? This will allow us to investigate the issue thoroughly and find a suitable solution. We are committed to customer satisfaction, and I sincerely apologize for any inconvenience this has caused.

If you prefer, you can directly contact our customer service team to discuss the matter further. We are here to listen and work towards a resolution that meets your expectations.

Thank you for bringing this to our attention, and we look forward to resolving this issue for you.

Best regards,
The Mooielight Team

Resposta da Mooielight

26/12/2023

hank you so much for your wonderful feedback! We're delighted to hear that you find our light beautiful, and it's fantastic to know that you also consider it a great deal. At Mooielight, we're committed to providing high-quality products that bring both aesthetic appeal and value to our customers.

If you ever need assistance, have questions, or want to explore more of our lighting options, feel free to reach out. We're here to ensure you have a fantastic experience with Mooielight!

Wishing you many bright and beautiful moments with your new light!

Best regards,
Ashley
Mooielight Customer Service Specialist

Resposta da Mooielight

26/12/2023

I appreciate you taking the time to share your feedback, and I sincerely apologize for any inconvenience you may have experienced with Mooielight. We take customer satisfaction seriously, and I want to assure you that your concerns are important to us.

I've already initiated discussions to better understand your specific situation and find a resolution that meets your expectations. Our goal is to address any issues promptly and ensure you have a positive experience with our products and services.

If there's anything else you'd like to share or discuss, please feel free to reach out. We value your feedback and are committed to making things right.

Thank you for your patience and understanding.

Best regards,
Ashley
Mooielight Customer Service Specialist

Resposta da Mooielight

26/12/2023

Thank you so much for sharing your positive experience with Mooielight! We're thrilled to hear that the Heracleon chandelier met your expectations and added beauty to your space. It's fantastic to know that the delivery was prompt and that you are satisfied with the quality, especially given the challenges related to Covid.

We appreciate your trust in Mooielight and are delighted that you're considering us for future orders. If there's anything else you need or if you have any questions down the road, feel free to reach out. We're here to ensure your continued satisfaction with our products and services.

Wishing you many illuminated and joyful moments with your new chandelier!

Best regards,
Ashley
Mooielight Customer Service Specialist

Resposta da Mooielight

26/12/2023

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Mooielight. Communication and timely delivery are top priorities for us, and we're delighted to know that you found our guidance on tracking helpful.

It's great to hear that your lights arrived in perfect condition and in record time to New Zealand. If there's anything else you need or if you have more projects in mind, feel free to reach out. We're here to ensure you continue to have a fantastic experience with Mooielight.

Thank you for choosing us, and we look forward to serving you again in the future!

Best regards,
Ashley
Mooielight Customer Service Specialist

Resposta da Mooielight

26/12/2023

Thank you for sharing your concerns with us, and I appreciate your feedback. I want to assure you that Mooielight operates within legal and ethical boundaries. We are committed to providing quality products to our customers and operate in accordance with all applicable laws.

It's important to clarify that we sell products inspired by renowned designs, and we ensure that our manufacturing and selling processes are legal and authorized. We respect intellectual property rights, and our intention is to offer affordable options to customers who appreciate well-designed items.

If you have any specific concerns or issues with your purchase, please reach out to our customer service team directly so that we can address them promptly and find a satisfactory solution.

Thank you for bringing this to our attention, and we are here to assist you further.

Best regards,
Ashley
Mooielight Customer Service Specialist

Resposta da Mooielight

Actualizada a 26/12/2023

I appreciate you reaching out and expressing your concerns. I'm truly sorry to hear that your experience did not meet your expectations, and I want to assure you that we take this feedback seriously at Mooielight.

We are committed to providing accurate representations of our products, and it's concerning to hear that there was a discrepancy between the items you received and what was displayed on our website. I assure you that this is not the standard we strive to uphold.

To better assist you and address the issue, could you please provide your order details? This will help us investigate the matter promptly and find a resolution. We are dedicated to ensuring customer satisfaction, and I apologize for any inconvenience this may have caused.

If you prefer, you can contact our customer service team directly to discuss this matter further. We are here to listen and work towards a solution that meets your expectations.

Thank you for bringing this to our attention, and we look forward to resolving this matter for you.

Best regards,
Ashley
Mooielight Customer Service Specialist

Resposta da Mooielight

Actualizada a 26/12/2023

I'm genuinely sorry to hear about your negative experience, and I want to assure you that Mooielight takes all feedback seriously. We strive to provide excellent products and services, and it's disheartening to hear that you feel this way.

I'd like to understand more about the issues you faced. Could you please provide additional details or order information so that we can investigate this matter thoroughly? Your feedback is invaluable, and we are committed to addressing and resolving any concerns you may have.

Alternatively, you can reach out directly to our customer service team to discuss the specifics of your situation. We are here to listen and work towards finding a solution that satisfies your expectations.

Again, I apologize for any frustration this has caused, and we appreciate your willingness to bring this to our attention.

Best regards,
Ashley
Mooielight Customer Service Specialist

Resposta da Mooielight

Actualizada a 26/12/2023

I'm sincerely sorry to hear about the challenges you've encountered, and I appreciate you bringing this to our attention. We take such concerns very seriously at Mooielight, and I want to assure you that we are committed to resolving this matter.

If you believe you've received a product that doesn't meet your expectations or suspect it to be fake, please contact our support team at support@mooielight.com. We genuinely want to address your concerns and investigate the issue promptly.

Our goal is to ensure customer satisfaction, and we apologize for any inconvenience you may have experienced. Your feedback is crucial to us, and we are dedicated to making things right for you.

Thank you for your patience and understanding.

Best regards,
Ashley
Mooielight Customer Service Specialist

Resposta da Mooielight

26/12/2023

Thank you so much for taking the time to share your experience with Mooielight! We appreciate your trust in us, especially given the initial concerns you had. We're delighted to hear that your order of 9 lights, including Chiswick wall lights and pendants, arrived in pristine condition and well-packaged within a reasonable timeframe.

It's fantastic to know that you find the lights beautiful, and we share in your excitement as you await the installation. If you ever have questions or need assistance during the installation process, feel free to reach out. We're here to ensure your experience with Mooielight continues to be positive.

Thank you again for choosing Mooielight, and we hope your lights add a special touch to your build. Wishing you all the best in the remaining stages of your project!

Warm regards,
Ashley
Mooielight Customer Service Specialist

Resposta da Mooielight

26/12/2023

I'm sincerely sorry to hear about the challenges you've faced with your recent purchase from Mooielight. I want to assure you that we take your feedback seriously, and we're committed to addressing and resolving this matter.

I understand your frustration, and I apologize for any inconvenience caused by the discrepancy between the advertised product and what you received. We aim to provide accurate representations of our products, and it's disheartening to hear that we fell short in your case.

Regarding the return and refund, our warehouse and address are in the US, and we want to make the process as convenient as possible for you. Please reach out to our customer service team at support@mooielight.com to initiate the return process. We are here to assist you and work towards a resolution.

We sincerely apologize for any misunderstanding and assure you that we are committed to making things right for you. Thank you for your patience and understanding.

Best regards,
Ashley
Mooielight Customer Service Specialist