I found an old wedding ring so went on the website and filled out the form and two days later they sent me a prepaid envelope, I posted it off and the following day they called me and offered me a pri... Ver mais
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Leia as opiniões dos outros
Quick service, great rates & brilliant team. A special thanks to Rachael who reassured me that my items where insured and went the extra mile to complete the transaction despite our short time frame.... Ver mais
A empresa respondeu
Excellent customer service. The phone went straight through through to a clear, coherent, polite and professional person who patiently listended to my requirements and explained the process. The shipp... Ver mais
A empresa respondeu
Very professional service. As soon as I requested a gold pack Moonstone sent me a WhatsApp message confirming this request. They also phoned me several times to keep me updated. Once they received my... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Moonstone Gold, a leading gold buyer in the UK, is part of a privately-owned group of companies with over 30 years of trading experience. Operating as a medium-sized enterprise, we provide the personalised service of a smaller company whilst benefiting from the wealth and experience of our larger group.
Informações de contacto
PO BOX 239, PE9 4WX, Stamford, Reino Unido
- 0333 200 7311
- info@moonstonegold.co.uk
- moonstonegold.co.uk
4,6
Excelente
41 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I've sold my gold
I've sold my gold, got money transfered in 5mins
10 de setembro de 2026
Opinião espontânea
Perfect customer services
Perfect customer services, instant response and good valuation!
2 de outubro de 2026
Opinião espontânea
Sold gold again to this company and had…
Sold gold again to this company and had a great experience
26 de agosto de 2026
Opinião espontânea
Resposta da Moonstone Gold Limited
Thank you!
Resposta da Moonstone Gold Limited
Thank you!
I sold my Gold to them and got very…
I sold my Gold to them and got very good price
9 de junho de 2026
Opinião espontânea
Resposta da Moonstone Gold Limited
Thank you!
Sold my gold here
Sold my gold here - great experience and awesome rate.
11 de junho de 2026
Opinião espontânea
Resposta da Moonstone Gold Limited
Thank you!
Excellent guys
Excellent guys , professional, paid good price for my golds , highly recommended
2 de maio de 2026
Opinião espontânea
Resposta da Moonstone Gold Limited
Thank you!
Thank you for your help
Sold my gold here and got the highest price after checking other companies, no one could offer more. Quick and easy process, very satisfied.
6 de maio de 2026
Opinião espontânea
Resposta da Moonstone Gold Limited
Thank you!
Easy process
Easy process , quick valuations , decent prices! Would recommend 👌
24 de abril de 2026
Opinião espontânea
Resposta da Moonstone Gold Limited
Thank you!
Sold my gold here for the second time…
Sold my gold here for the second time and once again got the best rate I’ve found in the UK. Highly recommended.
1 de maio de 2026
Opinião espontânea
Resposta da Moonstone Gold Limited
Thank you!
Really quick and easy
Really quick and easy. Got a good price for my gold and the money was in my account within five minutes.
25 de março de 2026
Opinião espontânea
Resposta da Moonstone Gold Limited
Thank you!
Resposta da Moonstone Gold Limited
Thank you!
Great company 👍🏼
Quick service, great rates & brilliant team. A special thanks to Rachael who reassured me that my items where insured and went the extra mile to complete the transaction despite our short time frame.
17 de abril de 2026
Opinião espontânea
Resposta da Moonstone Gold Limited
Thank you!
I'm giving one star because zero isn't…
I'm giving one star because zero isn't an option. Complete rip off merchants. The price they claim online is nowhere close to what they will offer you once you send the gold. Don't bother with them. It took them an entire week to test my gold. they then suggested a ridiculous amount of what I had sent was not gold. Even if their estimates (lowballing the amount of real gold) were correct, they offered me less than 70% of what their website promises. Avoid at all costs. There are decent gold buyers out there. These people are definitely not decent
7 de abril de 2026
Resposta da Moonstone Gold Limited
We take all feedback seriously and have reviewed this case in detail.
The item submitted was not solid gold at the declared weight and contained non-gold components (including internal fittings), which significantly reduced the actual precious metal content. For this reason, it would not be possible for any reputable buyer to offer a valuation based on the full submitted weight.
Our pricing is always based on confirmed gold content after testing, not gross item weight, and this process was explained at the time.
We strongly dispute the claim that our pricing is misleading, and we remain fully transparent in how valuations are calculated.
If the reviewer wishes, we are happy to provide a full breakdown of the testing results and valuation.
Excellent service
Sooo easy to do business with, other companies should take note: prompt, efficient, professional, transparent. First class.
1 de julho de 2025
Opinião espontânea
Resposta da Moonstone Gold Limited
Thank you!
Great experience
Super efficient, professional and I was very happy with the price I was offered.
19 de março de 2025
Opinião espontânea
Resposta da Moonstone Gold Limited
Thank you for your kind words! We're delighted to hear that you had a great experience and were happy with the service and price offered. Providing a professional and efficient service is our top priority. We truly appreciate your support and look forward to assisting you again in the future!
Yep - Too good to be true!
Found Moonstone when searching for 'best price for gold' on Google. I used their 'Price Estimate Calculator' and received a quote of just under £409 for 15.03g of 9ct gold.
I completed the 'gold selling form' and a prepaid envelope promptly arrived in the post a few days later. I packed up my gold and returned the package to Moonstone.
Magdalena called me today, initially offering me £100 less than I was quoted! When I explained I'd been quoted more on their website, I was told 'this is just an estimate'. Magdalena revised her offer to £335 which I reluctantly accepted. Magdalena also said that my gold weighed less than I'd measured on my precision scales - Don't be fooled!
Note to Moonstone, please don't use the excuse that the price of gold fluctuates - gold price action does not account for a 25% reduced rate. The 9ct gold price per gram on your site today is £27.17, you offered £22.33. it's clear that the rates quoted on your site are nothing more than misleading click bait.
11 de março de 2025
Opinião espontânea
Resposta da Moonstone Gold Limited
Dear Steven,
Thank you for taking the time to share your experience. We appreciate all feedback as it helps us improve our service.
We would like to clarify a few points regarding your recent transaction:
1. Price Estimates: The prices displayed on our website reflect the market rate for gold, not the rate we pay for scrap gold. As outlined in our terms, the 'Price Estimate Calculator' provides an approximate value, and the final offer can vary based on factors such as accurate weight, purity assessment, and the condition of the items.
2. Final Offer & Returns: We understand your concerns about the final offer. It's important to note that acceptance of the offer is entirely optional. Had you chosen not to proceed, we would have promptly returned your items free of charge. We always aim for transparency and fairness in our process.
3. Pricing for Small Quantities: As stated on our website, smaller quantities of gold may attract a slightly lower rate. This is due to the refining and processing costs associated with smaller batches.
We’re sorry to hear that your experience didn’t meet expectations. If you’d like to discuss this further, please don’t hesitate to reach out to our customer support team. We’re committed to providing honest and transparent service to all our valued customers.
Thank you for choosing Moonstone Gold.
Best regards,
The Moonstone Gold Team
Resposta da Moonstone Gold Limited
Thank you so much for your kind words! We're thrilled to hear that you had a perfect experience with us. We always strive to provide fast, helpful, and reliable service, and it's great to know we met your expectations. Looking forward to serving you again!
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