MoreThisWay Opiniões 85

Resposta da MoreThisWay

19/12/2025

Hi Chas,

Thanks for taking the time to give us a positive and honest review! We very much appreciate your custom.

Kindest Regards,
The More This Way Team

Resposta da MoreThisWay

1/07/2025

Hi Melanie,

Thank you so much for your continued support and kind words! We're delighted to hear you've consistently had a great experience with us and that you’re happy with the quality, packaging, and delivery of our DVDs. We really appreciate your loyalty and look forward to serving you again soon!

All the best,
The More This Way Team

Resposta da MoreThisWay

1/07/2025

Hi Lorna,

Thanks so much for your kind words! We're thrilled to hear you were happy with our selection and that your order arrived quickly. Your support means a lot to us, and we hope to see you again soon!

Best regards,
The More This Way Team

Resposta da MoreThisWay

1/07/2025

Hi Joseph,
Firstly, please accept our sincerest apologies for the disappointment and frustration caused. Our customer services team have double checked for a ticket or email from yourself, but we have not found anything. To confirm – you emailed us at info@morethisway.co.uk?

If you could kindly email us or alternatively call us on 0203 012 0065 we’d be able to expedite solving the issue with the duplicate order for you.

FULL DISCLOSURE: with regards to your feedback (along with a few others) on our site being slow during peak times – we’ve now successfully overhauled our infrastructure.

Since running our final WWE DVD clearance sale we’ve had absolutely unprecedented traffic to the site which has caused a lot of strain overall as long as other issues such as bugs raise their heads! With this overhaul the following updates and improvements have been made:

1. Since Morethisway.co.uk sits at the centre of our business and is linked to 25+ other 3rd party marketplaces where we sell our products (Amazon, Ebay, Onbuy, Etsy, Tiktok Shop etc etc) it encompasses a much wider platform than isn’t just a standalone ecommerce store. We’ve now “offloaded” a ton of this infrastructure away from Morethisway.co.uk so that it can run independently to avoid bottlenecks in load times etc.
2. I’ve increased our server capacities to meet peak demands (yet again).
3. We’ve now made an array of other improvements to the site including Improved login / new account registration, guest checkout capabilities, a better basket and stepped checkout system so that it makes the process a lot easier and more reliable to use.

We hope that now with all of the new changes and upgrades now in place you’d be willing to give us another try… We know it wasn’t a good experience but in an effort to consistently improve we’ve taken your comments very seriously and we just hope that moving forward you’ll consider us again.

Please do not hesitate to reach out to us if you need anything else.


Kindest Regards,
The More This Way Team

Resposta da MoreThisWay

1/07/2025

Hi Joseph,
Firstly, please accept our sincerest apologies for the disappointment and frustration caused. Our customer services team have double checked for a ticket or email from yourself, but we have not found anything. To confirm – you emailed us at info@morethisway.co.uk?

If you could kindly email us or alternatively call us on 0203 012 0065 we’d be able to expedite solving the issue with the duplicate order for you.

FULL DISCLOSURE: with regards to your feedback (along with a few others) on our site being slow during peak times – we’ve now successfully overhauled our infrastructure.

Since running our final WWE DVD clearance sale we’ve had absolutely unprecedented traffic to the site which has caused a lot of strain overall as long as other issues such as bugs raise their heads! With this overhaul the following updates and improvements have been made:

1. Since Morethisway.co.uk sits at the centre of our business and is linked to 25+ other 3rd party marketplaces where we sell our products (Amazon, Ebay, Onbuy, Etsy, Tiktok Shop etc etc) it encompasses a much wider platform than isn’t just a standalone ecommerce store. We’ve now “offloaded” a ton of this infrastructure away from Morethisway.co.uk so that it can run independently to avoid bottlenecks in load times etc.
2. I’ve increased our server capacities to meet peak demands (yet again).
3. We’ve now made an array of other improvements to the site including Improved login / new account registration, guest checkout capabilities, a better basket and stepped checkout system so that it makes the process a lot easier and more reliable to use.

We hope that now with all of the new changes and upgrades now in place you’d be willing to give us another try… We know it wasn’t a good experience but in an effort to consistently improve we’ve taken your comments very seriously and we just hope that moving forward you’ll consider us again.

Please do not hesitate to reach out to us if you need anything else.


Kindest Regards,
The More This Way Team

Resposta da MoreThisWay

Actualizada a 13/12/2024

Hi Keifer,

Thank you for your feedback, and we’re sorry for any inconvenience caused.

We understand your frustration and apologise for the damage and missing item. It’s our busiest time of year, so it has taken us a few days to get back to you, and shipping challenges have impacted many orders. Please rest assured we had already processed your refund for the damaged and missing item before seeing this review.

We appreciate your patience and understanding during this busy period.

Regards,
The More This Way Team

Resposta da MoreThisWay

Actualizada a 13/12/2024

Update 13/12: Daniel, you have completely ignored us for just over two months. You have accused us of being scammers, when it is you who has behaved disgracefully. You have received the refund from us and have not honoured the request for payment of the difference, and ignored our emails. We are very disappointed. Please do not place any orders with us in future, we do not want your custom.

Update 17/10: Hi Daniel, in order to refund you we have had to refund the full amount of your order and request the difference via PayPal. We have included the shipping fee with this refund. We have done this in good faith despite your accusations of us being scammers, which we take great offence to.

It was never the case that there would be any chance that you would not receive either a refund or have the DVDs damaged in transit reshipped to you, but rather it was a case of which option you preferred and letting us know.

We have been fair and communicative the entire time, and have remained cordial with you despite your completely unfounded and repeated public comments accusing us of being scammers.

Despite our replies to you via email and on Trustpilot in response to your complaints, you seem to have leaped to conclusions when you have not had immediate replies to your emails, and taken to Trustpilot in the meantime to vent your frustrations.

Hopefully you will honour the order by accepting the request for payment for the order and items that you have received in good condition. If you do not do that, then you will have essentially publicly been shown to have stolen from us, and it would be you who is the scammer. We hope that you honour the request for payment for the items that you have received. Please do.

Update 11/10: We offered you the choice of either a refund or a replacement. Once you've selected your preferred option, we'll then be able to proceed. Please email us to let us know how you'd like to move forward.

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Thank you for your feedback, and we are truly sorry to hear about the issues you’ve encountered with your order.

Regarding the duplicate DVDs, we understand how frustrating it can be when something like this happens. While technical issues can occasionally cause delays, we always recommend double-checking the basket and total before completing payment. That said, we completely understand your frustration, and we apologise for any confusion this may have caused.

As for the condition of the DVDs, we are truly sorry they arrived damaged. While we take great care to package our items securely, it seems that damage may have occurred during transit. We ship both across the UK and internationally without frequent issues, but clearly, this time something went wrong. We had previously reached out to offer replacements for the damaged items and would be happy to arrange either replacements or a refund, depending on your preference.

We sincerely apologise if any part of this experience led to concerns about our integrity. Please rest assured that we will either refund or replace the items as promised, and we hope this will resolve the matter to your satisfaction.

Thank you again for your patience, and we hope to improve your experience moving forward.

Regards,
The More This Way Team

Resposta da MoreThisWay

4/09/2024

Hello,

Sorry for the items that arrived damaged.

We did ask for photos of the damage, and received photos from you, but they were in an unreadable format as we explained, which is why we asked for you to send the photos again but in a different format. It is less than 3 days since you sent that email, and we have in fact replied in less than 48 hours advising that we have processed a refund for the damaged items as well as a discount on the shipping fee.

We hope that this is a satisfactory solution and hope you will shop with us again.

All the best,
The More This Way Team