MoreThisWay Opiniões 85

Resposta da MoreThisWay

20/06/2024

Dear Ben,

Thank you for your valuable feedback and for highlighting your recent experience with our checkout process. We are pleased to hear that your order was delivered in excellent condition and in a timely manner.

We sincerely apologize for the inconvenience you faced when trying to enter your bank card details at checkout. Based on feedback like yours, we have carried out a comprehensive overhaul of our checkout system. It is now more robust and user-friendly, aiming to provide a much better experience for customers who wish to process direct card payments on our store.

We greatly appreciate your patience and understanding as we continually strive to improve our services. Should you have any further questions or need assistance, please do not hesitate to reach out.

Thank you for your continued support.

Best regards,
Customer Service Team

Resposta da MoreThisWay

30/04/2024

Thank you so much for sharing your positive experience with us! We are thrilled to hear that you had a very good experience and are grateful for the opportunity to serve you.

We strive to provide excellent service and are delighted to know we've met your expectations. We appreciate your feedback as it encourages us to continue our efforts and helps us to serve you better.

Should you need any further assistance or have suggestions for us, please feel free to reach out. We look forward to welcoming you back soon!

Warm regards,

Customer Service Team

Resposta da MoreThisWay

22/04/2024

Thank you for taking the time to provide feedback on your delivery experience with us. We are sorry to hear that you have encountered issues with home deliveries via DHL. Your satisfaction and the safe arrival of your packages are our top priorities, and we understand how crucial reliable delivery options are to our customers.

We appreciate you bringing this to our attention. We are actively working with our international shipping partners to address and improve the delivery process to ensure that all packages arrive as expected, whether at home or at a service point. Meanwhile, your choice to use a service point for more secure delivery is a prudent decision, and we will support whatever method best meets your needs.

We would also like to explore more ways to enhance your shipping options. If you have any further details about your delivery experiences or suggestions for how we can better serve you, please do not hesitate to contact us directly.

Thank you again for your feedback. We value your business and are committed to ensuring a more reliable delivery experience in your future orders.

Warm regards,

Customer Service Manager

Resposta da MoreThisWay

12/04/2024

Thank you for taking the time to provide your feedback. We sincerely apologize for the difficulties you experienced with our website's performance and the unexpected issue with your account. We understand how frustrating this must be, especially after a successful first order.

We strive to provide a seamless and efficient online shopping experience, and it is clear we did not meet those standards in your case. We are actively investigating the cause of the slow website performance and the error that led to your account being blocked. Ensuring the reliability of our website and fairness in our customer relations is paramount.

We value your business and would like to resolve this situation promptly. A customer rep will be reaching out to you shortly. We would appreciate the opportunity to discuss this further and find a satisfactory resolution to regain your trust and continue serving you.

Thank you again for your patience and for bringing these issues to our attention. We look forward to the opportunity to make things right.

Warm regards,
Customer Support Manager

Resposta da MoreThisWay

8/04/2024

Thank you for your kind words regarding our pricing and delivery speed. We are thrilled to hear that you had a positive experience and are considering using our services again in the future.

We apologize for any inconvenience caused by the payment method limitations. We continuously strive to enhance our customer experience, including the convenience and security of online transactions. Your feedback is invaluable to us, and we are actively working to expand our payment options to include credit card payments directly on our platform.

We appreciate your patience and understanding as we work on this improvement. In the meantime, if you encounter any issues or have further questions, please do not hesitate to reach out to our customer service team.

Thank you again for choosing us, and we look forward to serving you again soon with an even more seamless process.

Warm regards,
Customer Service Team

Resposta da MoreThisWay

5/04/2024

Thank you for taking the time to provide us with your valuable feedback. We're pleased to hear that your parcel arrived safely, thanks to the protective bubble wrap. However, we understand your concerns regarding the presentation of the items and the unexpected inclusion of a loose poster with your Special Edition Blu-ray.

We are committed to not only ensuring the safe arrival of your purchases but also to delivering a premium unboxing experience. Your comments have been shared with our packaging team to review and improve our packaging standards, especially for our special edition items.

Regarding the loose poster, we hoped it would be a pleasant surprise, adding value to your purchase. We appreciate that this was not communicated clearly at the time of purchase, and we will take steps to improve our product descriptions and communication in the future.

Your satisfaction is very important to us, and we would like the opportunity to discuss this further with you and we would be happy to address any concerns or offer a solution to ensure your complete satisfaction with your purchase.

Thank you again for your feedback, and we look forward to hearing from you.

Warm regards,

Customer Service Manager

Resposta da MoreThisWay

5/04/2024

Thank you for your continued support and for taking the time to share your positive experience. We're thrilled to hear that our service has consistently met your expectations with its speed and efficiency.

Should you need anything further or have any suggestions on how we can enhance your experience, please do not hesitate to get in touch. We look forward to serving you again soon.

Warmest regards,

Customer Service Team

Resposta da MoreThisWay

5/04/2024

Dear Zahid,

Thank you so much for your kind words and for recommending our service! We're delighted to hear that MoreThisWay, alongside our sister site WWEDVD.co.uk, has been instrumental in completing your WWE DVD and Blu-ray collection. Providing reliable service and great deals is at the core of what we strive for, and it's wonderful to know that we've been able to meet your needs in such a significant way.

Your satisfaction is our top priority, and feedback like yours is incredibly motivating for our team. We're committed to continuing to offer a wide selection of products at the best possible prices.

If there's anything more we can do to assist you in the future or if you're looking for something specific, please don't hesitate to reach out. We look forward to serving you again!

Warm regards,
Customer Support Team

Resposta da MoreThisWay

4/04/2024

We sincerely apologize for the inconvenience you experienced with your order during the Christmas period. We strive to dispatch all orders promptly, aiming for same-day shipping whenever possible. Regrettably, it appears that the exceptional seasonal demand placed undue pressure on our shipping partners, affecting the timely delivery of your purchase.

We are relieved to hear that the issue has been resolved, but please know that our commitment to your satisfaction extends beyond resolution. Should you require any further assistance or have any additional concerns, do not hesitate to contact us directly.

Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.

Warm regards,
Customer Service Team

Resposta da MoreThisWay

4/04/2024

Firstly, we would like to extend our sincerest apologies for the frustration and inconvenience you've encountered with your recent order. We understand the importance of every order, especially when it involves a gift for a child's Christmas. It's clear we've fallen short of both your expectations and our own standards for customer service and delivery accuracy.

Regarding the issue with the tracking number and the lack of response to your emails, we take full responsibility. This is not the level of service we aim to provide, and we are looking into these failings urgently to ensure they are rectified.

As an immediate step, we are personally overseeing the investigation into your order's whereabouts and will ensure a replacement is dispatched promptly if necessary. We are also reviewing our communication processes to improve our response times and ensure this lack of correspondence does not happen again.

To discuss this matter further and arrange for immediate corrective action, including a refund or replacement, please contact us directly by loging into your account area on our website and using the order equiry form to raise a case with regards to your order. Your trust in us is paramount, and we are committed to restoring it.

Thank you for bringing this to our attention, and once again, we apologize for the distress this situation has caused. We are dedicated to making this right for you.

Warm regards,

Customer Service Manager