MOTH Drinks Opiniões 

87
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Thank you for your great assistance! Ordering was straight forward unfortunately delivery was a nightmare with EVRI - however MOTH support was absolutely brilliant. They looked into my order that wa... Ver mais

Classificada 5 em 5 estrelas

I often buy these for festivals due to their size and strength, and find them a great flavour on their own or made long with soda, etc. I had an issue recently with a can that leaked and customer se... Ver mais

Classificada 3 em 5 estrelas

Love the drinks. We've had them before and had no hesitation ordering again. However, having ordered the 24 can option, I was a tad hacked off to go into Morrisons the next day and see I could have bo... Ver mais

Classificada 5 em 5 estrelas

Purchased the Duo Glass Gift pack for my niece & husband for Christmas. Major problems with Evri delivery but MOTH customer service went above and beyond and made sure all ended well & they both absol... Ver mais

Informações sobre a empresa

Escrito pela empresa

MOTH B-Corp: The Most Delicious Cocktails in a Can. 10 seriously delicious cocktails. Premixed to perfection. Made full strength. With the best craft spirits around. Ready to drink wherever – picnics or posh dinners. Whatever you’re up to, get us delivered next day to your door. Take us with you.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

87 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 40% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(87)

38 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Super unhelpful customer service

Super unhelpful, robotic customer service only contactable via email. Avoid - they don't help and then make returns your cost! shocking - never again, avoid

7 de maio de 2025
Opinião espontânea
logótipo da MOTH Drinks

Resposta da MOTH Drinks

Hi John,

Thank you for taking the time to share your feedback — we truly appreciate it and were sorry that you were disappointed after the courier delay on delivering to a pick up locker.

I know our team are in communication with you to support on your return, hopefully we can expedite the return process for you.

Thanks,
MOTH Team

Classificada 5 em 5 estrelas

I’ve ordered from MOTH a few times now…

I’ve ordered from MOTH a few times now and have always been more than happy with their cocktails and service. I have a few favourites but always keep a few more different ones in the fridge for friends and family.

I love the taste, quality and price. The alcohol strength is as you would expect from a cocktail 🍸 bar. I feel MOTH offer an excellent choice of tinned cocktails to keep at home for when you don’t have the time or ingredients to whip up a quick cocktail for when friends pop round or the sun decides to shine.

29 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible customer service

Terrible customer service - ordered as a birthday present. Evri couldn’t deliver the day before but the tracking says they would try again the next day, the actual birthday. They didn’t. Contacted Moth customer service. They said they would look into it. They’re still ‘looking into it’. Meanwhile, the birthday has come and gone, as they know. I won’t be ordering again.

7 de fevereiro de 2025
Opinião espontânea
logótipo da MOTH Drinks

Resposta da MOTH Drinks

Thanks for your review, we were sorry to hear of your disappointment. Our team has confirmed that they reached out to you within one hour of your enquiry and did also follow up on the subsequent days to support you with a replacement order. We are pleased we managed to support you in a resolution and hope the cocktails were still a great gift.

Classificada 5 em 5 estrelas

Superb Duo Glass Gift Pack

Purchased the Duo Glass Gift pack for my niece & husband for Christmas. Major problems with Evri delivery but MOTH customer service went above and beyond and made sure all ended well & they both absolutely loved the gift set with the amazing cocktails, glasses & giant ice cube tray. Will definitely use this company again both for their products & customer service. Thanks again

31 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Order #68515 massive delays

I ordered on 20 December with next day delivery as a present for xmas. Chased on the delivery on 21 Dec and no answer. Finally replied on 23 Dec to say it would be delivered on 24 Dec.

Chased again on 30 Dec and advised it should be delivered on 31 December.

Absolutely hopeless.

Do not buy from this company unless you can wait weeks for it to be delivered.

20 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I love their margarita

I'm looking forward to my margaritas at Christmas. There was no problem with the delivery... tracked, 4 days... and the packaging was good. I hope they bring some new cocktails out soon.

30 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The best of the best ..

The best customer service I’ve experienced. The cocktails are fantastic, especially the margaritas and espresso martini’s but if you have any issues with the quality or delivery service, the customer service is second to none. Thank you!

20 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service

Excellent Customer Service!
I ordered from Moth drinks and realised I had made a mistake with the shipping address so reached out to their customer service team via email late on a Friday evening. To my surprise, they emailed back within an hour, despite being outside working hours, and they sorted the problem. The delivery has been received way quicker than their estimated dispatch and the product (Christmas Crackers) looks amazing! I am really impressed by how great their customer service have been which is really hard to find in a company these days! Will definitely be a long term customer going forward!

13 de dezembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Not for me!

I am surprised by the amount of high reviews. I didn't like the cocktails at all and found them to taste really synthetic. We couldn't even drink the Expresso Martini or the Whisky one. I think the idea us great but sorry just not for me.

22 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

WTF Packaging

WTF Packaging? Why, when I paid extra for a gift box and left a gift message, do they put the contents on the outside of the box? No surprise gift there then.......

29 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible tasting overpriced cocktails.

Terrible tasting overpriced cocktails.

Not balanced cheap sprits with weak mix ingredients gives the overly boozy flavour. Tried the range now and I wouldn't recommend anything of them Vs their cheaper premixed counterparts.

7 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Order #50794

Order #50794. Annoyed. Ordered on next day delivery, and they couldn't fulfill it. Fine. It was a birthday present, so at this point, if i couldn't receive the following day it was useless to me. I replied "if i cant 100% receive this tomorrow, i don't want it and i want a full refund". After that connection went loose. They said they're "in contact with the warehouse" then i didn't hear anything for 3 days. Had to chase myself this morning, and apparently "still waiting to hear from warehouse" THIS IS NOT GOOD ENOUGH. I am now inconvenienced and out of pocket, and have had little to no help from any of the customer service team over the last few days. This product is now useless to me, i want a full refund, i ordered on the basis that it would arrive the next day, i gave you the benefit of the doubt by allowing another day, but this is taking the mick now

29 de agosto de 2024
Opinião espontânea
logótipo da MOTH Drinks

Resposta da MOTH Drinks

Hi Sarah,

Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience caused.

Unfortunately, our customer service team does not operate at weekends, but followed up Monday when a full refund was processed.

Once again, we apologise for the delay. If we can support you any further do not hesitate to reach out to us.

Thanks,
MOTH Team

Classificada 5 em 5 estrelas

Great Cocktails - Quick Delivery

Great cocktail in a can. We ordered some to take to the beach and they were perfect. Lots of different options and all delicious.

Customer service as quick and helpful when I needed some help.

24 de julho de 2024
Opinião espontânea

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