They're all as bad as each other? Gem motor assist have proven to me that in some cases that just isn't true. Assistance within 15 minutes. Recovery 15 minutes later. 2nd relay meeting 1st relay withi... Ver mais
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Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a nu... Ver mais
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Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Ver mais
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I called GEM when my car refused to start; within a couple of minutes I received a message saying the recovery unit would be with me in 9 minutes along with a map showing live where he was. He got th... Ver mais
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Informações sobre a empresa
Escrito pela empresa
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Informações de contacto
Station Road, RH18, Reino Unido
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
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Good rescue experience.
Rescue arrived on time. Rescuer was friendly and efficient. Arrived within the time stated. Took car to the garage it had recently come out of.
10 de março de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you by our recovery operator.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Roadside rescue
I have been covered by Gem for the past 3 years. 6 months ago I had to call due to a complete engine failure. The tow truck arrived within 45 minutes. However Gem customer service phoned 3 times to keep me updated and to check that I was ok. Brilliant service.
15 de outubro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service we provided to you 6 months ago. Glad we keep you updated throughout the breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
very professional and efficient service…
very professional and efficient service . My Bmw X3 broke down and Gem had it recovered to main dealer to get repaired .
1 de abril de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
really prompt response at the first…
really prompt response at the first call and clear expectations set. Help arrived fasster than expected and was verry good with advie and got things working again. ( date of recovery approx)
31 de março de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
After only being with Gem for 2 weeks…
After only being with Gem for 2 weeks we had a breakdown, it was at rush hour and winter.
The service we received was very quick. The breakdown recovery was with us within the hour.
The guy drove us to our local garage , he was absolutely brilliant. Well done ✔️
1 de janeiro de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you was quick and efficient.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
2 times I’ve had reason to ask GEM for help, both times I received fabulous support
2 times I’ve had reason to ask GEM for
15 de janeiro de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you on both callouts.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM breakdown has been amazing
GEM breakdown has been amazing. I was worried when my car broke down for a second time within a month of the previous rescue (different issue) , that I wouldn't be able to make use of recovery again. However, they kindly sent someone out who diagnosed the issue and arranged for it to be transported to my mechanic again. I can't thank GEM enough. Lovely people to deal with and very kind when you're very stressed.
4 de fevereiro de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and we took the worry out of the situation.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service
We've been with Gem several years and have always received an excellent service. We wouldn't use anyone else and highly recommend them.
30 de março de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service we have provided you over the years. Thank you for your loyalty.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I recently had a flat tyre
I recently had a flat tyre on a day when it was raining very heavily. The breakdown man came and managed to use my Tyre Weld (which was faulty) as I didn't want to be taken home on a recovery vehicle if possible. He asked if I would be OK going home in the dark as there was lots of flooding. I had only been home about 10 minutes when he rang to see I was indoors safe and sound. Marvellous.
18 de fevereiro de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and glad you got home OK.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service
They said when they’d be with us, they were on time, pulled the dead car onto the truck and took it to the garage. We were well impressed. Thank you.
9 de abril de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Good
I haven't had to use the policy in the 5 years I've been a GEM member, but I appreciated how easy it was to cancel when I didn't need breakdown cover for a few months. I chose GEM again when I needed a new policy.
8 de março de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please feel free to contact us at the Member Services Team on 01342 825676 when you are ready to discuss a new policy.
Kind regards
The GEM Team
Not as great a customer service as they say!
Unfortunately I broke down on a back road when heading home from work.
It was dark and cold as no engine for heating due to breakdown.
GEM call controller struggled to understand me ( Scottish accent possibly) but eventually got the details.
Then the wait and wait and wait, eventually GEM called me to say they couldn't get me any recovery local that night and the recovery would need to happen the next day!
I was seen by a passing neighbour who kindly helped me move off the corner of the road and then took me home!
GEM said 12 the next day so took my lunch hour and went to meet the recovery... however GEM did not phone and dispatch a recovery truck until 12!!
In short a poor service if you live remotely and absolutely no compassion for your loss of time or inconvenience having a recovery policy that doesn't do same day recovery!!
26 de janeiro de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear GEM Motoring Assist member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
Glad we joined
We have a family policy and my daughter needed help when her car broke down, the response time was very good and the agent got her back on the road quickly with some advice as to go to a garage at her destination.
He was helpful and courteous.
It gives me confidence if I should breakdown myself or if my daughter or wife should need assistance we would be in safe hands.
One other bonus is the motoring magazine which is posted to members a few times a year, it is a good read and has interesting features.
6 de julho de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to your daughter. We also happy to hear you enjoy reading our quarterly 'Good Motoring' magazine.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
swift
I received a swift response to my breakdown. GEM seems to be more reliable than most.
3 de fevereiro de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
After a longer than expected wait the…
After a longer than expected wait the helpful technician arrived. However he was unable to successfully unlock the car. In hindsight it would have been helpful for him to know in advance that our car is a Hyundai EV, has a double lock system and either he (or his company) knowing how to contact Hyundai to allow remote assistance with the app's inability to unlock the car.
1 de março de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards and we have taken your comments on board.
Kind regards
The GEM Team
Very fast answering
Very fast answering, caring and helpful response.
I had put a little diesel in my new petrol car, the specialist arrived within 45 minutes with all the right kit, drained down, refilled with petrol, checked it over, all with a cheery smile.
Terrific.
24 de fevereiro de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the service you received with your recent breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Quick response
We were on our way to France when we had a problem with the car. I called GEM and they were happy to send someone to help. The mechanic arrived less than 30 mins after the call and was very helpful. Thankfully he was able to fix the problem so we could continue on our holiday.
22 de julho de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the breakdown that we attended for you. So pleased we were able to get you back on the road and we hope you have a lovely holiday in France.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
I see my review has disappeared
I see my review has disappeared, but this is what I found on Trustpilot site I am sure this will disappear also.
Motoring Assistance (motoringassistance.com) offers budget-friendly, often sub-£70 annual UK breakdown cover, with mixed reviews focusing on high value but variable service quality. While some customers praise quick, professional roadside help, others report, particularly in forum discussions, potential issues with service, rude staff, or challenges with specific vehicle types.
17 de fevereiro de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
It appears this review is for Motoring Assistance. We are GEM Motoring Assist.
Please be advised that GEM Motoring Assist operates as a completely separate company to Motoring Assistance.
Kind Regards
The GEM Team
Went above what was expected
Luckily I've not had to use them for breakdown. Well, we nearly did and then cancelled it as my wife got through on hers eventually. They followed up though shortly after to make sure we were ok as on a busy stretch. Went above what was expected
13 de dezembro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding our cover.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Can't fault the response i recieved to…
Can't fault the response i recieved to my breakdown. The lady who took my initial call was very helpful and the recovery truck driver was outstanding in the circumstances he had to deal with. Thank You.
7 de fevereiro de 2026
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the service you received with your recent breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
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