They're all as bad as each other? Gem motor assist have proven to me that in some cases that just isn't true. Assistance within 15 minutes. Recovery 15 minutes later. 2nd relay meeting 1st relay withi... Ver mais
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Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a nu... Ver mais
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Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Ver mais
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I called GEM when my car refused to start; within a couple of minutes I received a message saying the recovery unit would be with me in 9 minutes along with a map showing live where he was. He got th... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Informações de contacto
Station Road, RH18, Reino Unido
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Worse than useless.
Flat battery on tiny country lane where I live. Single woman, hence the need for breakdown cover.
First call 10.57 Thursday, requested roadside assist, advised them not to send recovery truck. Two hours later a recovery truck arrived.
Driver couldn't do breakdowns.
He went away to request roadside assist. Didn't come.
After lengthy phone call to Gem was assured roadside assist would come, advised them not to send recovery truck.
Ninety plus minutes later a recovery truck arrived. Driver went away to request roadside assist.
Spoke to customer service again. As it was now dark (no street lights) and very cold I suggested they ask someone to come in the morning.
Received text at 8.05 saying someone would be with me by 9.35am, they didn't turn up. Was then promised that someone would be with me by 11.48am, they didn't turn up.
Customer service didn't phone back as promised. Now awaiting a call by 1pm. Twenty seven hours after my original call.
Avoid this organisation; it is essentially a call centre that does not follow through.
21 de novembro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
Very efficient service
Very efficient service. Didn’t have to wait to long, and they sorted out a taxi for my 2 passengers to get them home. Very friendly and caring customer service. Would highly recommend
15 de novembro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided you. We glad to hear you didn't have to wait long and your passengers got home safe.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
Delighted with swift response for my…
Delighted with swift response for my wife Linda, whose car 🚘 refused to start recently on Saturday 08/11/25.
Could not have asked for better service.
8 de novembro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided your wife recently.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Thank you
Thank you! Never been so worried, broke down on A34, you were amazing. Hayden from midhurst motors arrived, and the police. Loads of phone calls, home within 2.5 hours. So so so pleased with your service
8 de novembro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided during your breakdown we are so pleased you are ok you and you were back home safe and sound so quickly.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Michael's professionalism was highly supportive
I have nothing but praise for the way my breakdown recovery was handled. Within a short time of contacting GEM Motoring Assist, Michael from Yorkshire picked up my car which had broken down near the Derwent Bridge near Bubwith. He then drove me and the car to Alexander Nissan dealership in York where the battery needed a replacement.
Michael was courteous, efficient and answered all my questions clearly. It turned what could have been a stressful and distressing experience into one of a great level of support. In two words, what I got from Michael was true professionalism. Thank you!
12 de novembro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided you during your breakdown and recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Very happy with the company
Very happy with the company.
Very helpful always gets through and the location of recovery viewing is very good, so you have a very good idea with where the recovery is.
Excellent
10 de novembro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the helpful service we provided you and keeping you informed during your recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Brakedown
My vehicle broke down and required recovering and taking to the main dealer. After phoning GEM easy process and discussing requirements GEN organised a recovery truck, my vehicle was uplifted and transported to the main dealer with no fuss.
4 de novembro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the service we provided you to get your car to the main dealer. It's much appreciated.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Great value
Great value, fast response time, and easy app to use. And a very friendly team on call
8 de novembro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the service we provide.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Prompt and friendly service
Prompt and friendly service, whereby I am always assured of the best service.
1 de novembro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to give such such positive feedback.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Very good
Van wouldn't start. Very helpful and polite initial phone conversation with GEM and, after some confusion over the eligibility of my van (ex HM Prison service van formerly used as a minibus) it got sorted. Recovery arrived in under 2 hours, nice fella, drove me 10 miles to my designated mechanic. Got a courtesy call from GEM afterwards asking how things went. Can't fault this for service in any way.
30 de outubro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive review about how helpful and polite our service was we provided you.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Best breakdown service ever
Brilliant service. From calling about my breakdown, a technician was with me within 10 minutes. After confirming the car needed to go to a garage, he arranged it and a trailer arrived again within 10 minutes. Can't ask for better service
21 de outubro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive review about the service our technician provided you. We happy to hear the service was Brilliant.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Wife put wrong fuel in, we’ve all done it!
Broke down a few months ago and recovery out in 20 mins. Then today my wife put petrol into deisel car and yes I had to wait 2.5 hours for a independent fuel drain specialist to come out, but was kept informed all the time! Very impressed once again..
27 de outubro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive review about the service recently provided to you and your wife.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Easy to purchase and set up
22 de outubro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback on how easy our policy was to purchase and set up.
If you have any questions in future, we are happy to help in the Member Services Team on 01342 825676. Happy motoring.
Kind regards
The GEM Team
Excellent, prompt attention
I have had my cover with GEM for a few years now, and last week called them for the first time. Excellent service and prompt action from everyone. I'm a more mature person and have probably sampled most of the other Recovery Insurance Companies....the service from GEM was definitely far superior to any of the others. Well done and thank you.
12 de outubro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
On my way to Southsea from home and…
On my way to Southsea from home and suddenly smoke everywhere and horrible noises from the engine. Pulled into side road and after phone call to GEM within an hour I was on my way back home with car on recovery truck. Driver was great, the truck clean and he couldnt be more helpful
10 de outubro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
I found a screw in the tread of the…
I found a screw in the tread of the rear nearside wheel. With the pressure down to 15 (normal 35) I considered it too dangerous to drive to a tyre depot.
When I phoned GEM Assist the lady answering talked through the problem then agreed with my assessment. She forecast that help would arrive within two hours. Three quarters of an hour later a recovery wagon arrive, took my car and me to a tyre depot of my choice four mile away where it was repaired for £20.
6 de outubro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Excellent
Excellent.
The transporter driver arrived within 40 minutes and he was friendly and efficient.
7 de outubro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
I’ve had to use GEM 3 times this year…
I’ve had to use GEM 3 times this year and they’ve responded really quickly allowing you to track the closeness of the recovery vehicle
1 de outubro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Very prompt and helpful response…
Very prompt and helpful response recovery soon organised and excellent service from the three different recovery drivers. Excellent communication and kept informed throughout as to each stage of our journey
4 de outubro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Having just driven home yesterday with…
Having just driven home yesterday with my first hybred vehicle Day one and it is my first trip with the new car that will not start. I called GEM and was immediately told assistance would be with me in one hour. Thirty five minutes later an engineer arrived I was overwhelmed by the efficiency. Now its my turn to be embarrassed there is no engine sound on start up simply a notice which reads ready.
27 de setembro de 2025
Opinião espontânea
Resposta da GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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